Front vs Freshdesk

Take a look at how Front and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Front scores 4.7 out of 5 from 2019 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
Front logo

Front

4.7
(2,019)
Freshdesk logo

Freshdesk

4.4
(3,051)
At a Glance
Front logo
Front
Starting at:
$19.00/month
Freshdesk logo
Freshdesk
Starting at:
$0.00/month
Overview
Front logo
Front
Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential anal... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Front
View 5 images
Front Screenshots
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Pricing
Front logo
Front
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$19.00
/ month
Growth
$49.00
/ month
Scale
$99.00
/ month
See all pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
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Pros and Cons
Front logo
Front
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Front logo
Front
Small Business
50.37%
Mid Market
40.96%
Enterprise
8.67%
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
Front logo
Front
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Front logo
Front
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Front logo
Front
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Front logo
Front
See all alternatives
Freshdesk logo
Freshdesk
See all alternatives
Company Details
Front logo
Front
  • By Front App, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2013
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010