Userlike vs Freshdesk

Take a look at how Userlike and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Userlike scores 4.4 out of 5 from 453 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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Userlike Logo

Userlike

4.4
(453)
Freshdesk Logo

Freshdesk

4.4
(3,051)
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At a Glance
Userlike Logo
Userlike
Starting at:
$100.00/month
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
Overview
Userlike Logo
Userlike
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Userlike
View 6 images
Userlike Screenshots
Userlike screenshot 1
Userlike screenshot 2
Userlike screenshot 3
Userlike screenshot 4
Userlike screenshot 5
Userlike screenshot 6
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
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Pricing
Userlike Logo
Userlike
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Team
$100.00
/ month
Corporate
$320.00
/ month
Flex
Contact Us
See all pricing
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
Userlike Logo
Userlike
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Userlike Logo
Userlike
Small Business
79.91%
Mid Market
15.45%
Enterprise
4.64%
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
Userlike Logo
Userlike
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Userlike Logo
Userlike
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Userlike Logo
Userlike
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Userlike Logo
Userlike
Total integrations: 30
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce
  • Bitrix24
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Dropbox
  • Dropbox Business
  • Drupal
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GitHub
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Sheets
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • Joomla
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • LiveAgent
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • PrestaShop
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Site123
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Supportbench
  • Trello
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Wix
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Freshdesk Logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Asana
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce
  • Bitrix24
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Dropbox
  • Dropbox Business
  • Drupal
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GitHub
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Sheets
  • Helpshift
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • Joomla
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • LiveAgent
  • Mailture
  • MeisterTask
  • Microsoft Teams
  • Network Solutions
  • Nimble
  • Pipedrive
  • PrestaShop
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Site123
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Supportbench
  • Trello
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Wix
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Top Alternatives
Userlike Logo
Userlike
See all alternatives
Freshdesk Logo
Freshdesk
See all alternatives
Company Details
Userlike Logo
Userlike
  • By Userlike UG
  • Located in Cologne, North Rhine-Westphalia, Germany
  • Founded in 2011
Freshdesk Logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010