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Start selling digital products with Crevio
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Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Insufficient data to show segment split
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- Acquire.io
- Adobe Connect
- Aircall
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- Creatio
- Deskxpand
- Domain.com
- Dropbox
- Dropbox Business
- Duda
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Gmail
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Loom
- Mailture
- MeisterTask
- Microsoft Excel
- Network Solutions
- Nimble
- Pipedrive
- Rewind AI
- Ring Central
- RingCentral MVP
- Site123
- Sitecore Experience Manager
- Skuid
- Smartsheet
- Supportbench
- TeamViewer
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WhatsApp Business
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- Zowie
- noCRM.io
Total integrations:
53
- Acquire.io
- Adobe Connect
- Aircall
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- Creatio
- Deskxpand
- Domain.com
- Dropbox
- Dropbox Business
- Duda
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Gmail
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Loom
- Mailture
- MeisterTask
- Microsoft Excel
- Network Solutions
- Nimble
- Pipedrive
- Rewind AI
- Ring Central
- RingCentral MVP
- Site123
- Sitecore Experience Manager
- Skuid
- Smartsheet
- Supportbench
- TeamViewer
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WhatsApp Business
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- Zowie
- noCRM.io
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, Social Customer Service Software, Conversational Support Software, Shared Inbox Software, and Complaint Management Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
