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ADP Reviews: 4.0/5 — Solid Choice
ADP provides cloud-based human capital management (HCM) software and services including payroll, HR, benefits, talent, compliance, and HR outsourcing (PEO). Its product lines (RUN, ADP Workforce Now, Lyric HCM, TotalSource) serve small businesses through global enterprises with integrations, reporting/analytics, mobile self-service, and embedded AI features to streamline HR and payroll operations.
| Company | Automatic Data Processing, Inc. |
|---|---|
| Year founded | 1949 |
| Company size | 1000+ employees |
| Headquarters | Roseland, New Jersey, USA |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep) |
| Training | Documentation, Videos, Webinars |
| Languages | English |
ADP Pros and Cons
- Broad, mature feature set across payroll, HR, time, and compliance.
- Extensive integration and API ecosystem (Marketplace, API Central).
- Strong compliance and localization capabilities.
- Scalable from small business to global enterprise.
- Embedded AI features to improve accuracy and reduce manual workload.
- Pricing is opaque — many tiers require contacting sales and lack published fixed pricing.
- Some global / multi-country localization features are only partially available or not available in every country.
- Full LMS / learning management functionality appears less emphasized for some customers.
- Enterprise onboarding and configuration can be heavy or complex.
Compare ADP with other popular tools in the same category.
I like that it is very easy to see where paystubs are and tax forms. Also the stubs are very clear on the platform meaning you know exactly what deductions were taken and how much.
I get paid on Thursdays and the payroll system always shows the paystub on fridays
Our pay is sporadic and most of the time we aren’t paid for full hours. Being able to see the paystubs helps us show our employer the hours they missed.
How simple and easy it is to use. I love that it has a website and an app for Android or Apple
It can be slow sometimes to load on line
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The best thing I like about ADP Payroll Services is that it is very user friendly
There is nothing that I dislike about ADP Payroll Services
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I like the layout of the pay statements. They are easy to read and interpret and help me plan out monthly finances.
There is nothing I dislike about ADP. It is a very useful tool and I use it weekly.
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It’s easily accessible on mobile which makes it very suitable for modern day businesses and companies.
The mobile application can updates even more in a sense where hourly rates should be able to be tracked and easily located on the app, rather than an overall summary of the payroll.
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I like the ease of the site. I think the layout is quite pleasing to the eye and I've never needed help navigating the site.
I really do not like that every time I log in, I have to reset my password. We don't need to log in very often but every time I do it seems to have an expired password.
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What I like best about ADP is that it's very easy to use and it has a good user experience and interface so it's pretty intuitive in regards to how to use it.
There is not much that I dislike about ADP, I think the only thing that could use improvement is the process during open enrollment time when you have to sign up for benefits, sometimes it gets confusing.
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What I like best is that you're able to see your sick hours in real time! They update every pay period and they're easily viewed which means that you can have a really good view of your sick hours.
The system that allows for clock ins clock outs within the samew day is a little confusing.
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I like the main view of my pay statement that breaks down all the deductions and pay. I also like that I can access it on the app as well.
nothing so far. I use it daily and everything is smooth.
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I love that we have a dedicated person to go to if we need and that it can all be done online from anywhere I am at the time payroll needs to be submitted. I love that the money I pay for ADP is put to good use as I have had no issues since the switch
I guess it could be cheaper but I am certainly not complaining.
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The ease of submitting payroll. We pay our employees weekly and getting all ours in by Tuesday for a Friday payday was extremely stressful. With Adp I have until Thursday afternoon to submit. This has eleiviated a lot of stress in my life!
I have not found one thing that I dislike about ADP as of yet. We started using this service about two months ago and will update in the future.
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What I like the best from this application, is that it is easy to use and design of it is simple.
There is nothing that I dislike about this application.
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Can see your whole team at once when approving payroll
It takes a little while for you to run a report and then you have to refresh it in order to open it through accruals
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The easy access associates have to their paystubs
That paystubs aren’t available before the due date to notify associates of their pay before it hits their bank
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The app is helpful to have on my phone so I can clock-in to work easier, especially if I’m ever working remotely.
Can sometimes run a little slowly, but overall I don’t have any complaints.
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I like the minimalist design on the clock in and clock out page. It makes it very quick and easy to clock in and out each day.
So far I have not really found anything that I dislike!
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Keeps up with how many more vacation hours I have left and requesting off is very simple to do
No personalization of my work week would make me be aware of my hours i missed
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I like that I am paid for every minute I work!
I can't think of anything I particularly dislike!
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I like how it explains all the needed information about our pay.
As far as I'm using this, I'm not encountering any errors with it.
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It's easy to clock in and out, request time off for various categories (you can specify holiday, PTO, bereavement or jury duty) and I can track my hours easily with a click.
The home page isn't very attractive, but that is non essential to the working function of this product.
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The report writer is one of the best I've ever used. It's take the power of query writing, previously reserved attained by your business intelligence group and puts it in the hands of every-day users.
In the report writer there are hundreds of fields to choose from, it would be nice if a summary of the fields being utilized by our company was provided.
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I like that I can see a breakdown of my hours and what I'm paid
I haven't come accross any issues for what I'm using this software for
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It is extremely user friendly and organized.
At this time, I am very happy with ADP. I have no complaints.
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I like the ease and efficiency of running payroll for the office employees. ADP Payroll Services is a quick and easy way to ensure the employees are paid timely and correctly without extra firm expenses.
I do not have anything that I dislike about ADP Payroll Services. I have never experienced any problems with the system.
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I loved being able to clock in so easily and keep track of hours
It could be a little easier to navigate and have more help settings
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Everything is in one place. You can access your pay check stubs, tax information
I only thing I don't like is that you can't access your pay until the of your pay date.
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Ability to obtain tax records earlier than normal. No need to wait until February like usual.
That the information is not available as soon as it’s inputted. It would be helpful to have it once payroll is done.
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It provides a phenomenal benefit to have ADP accessible on my phone or tablet, in or outside the workplace. I like the freedom of accessing my W2s from a current or prior employer. Also, I much prefer paperless statements - environmentally friendly!
In my recent experience with ADP, there's not much to dislike. The dashboard is easy to use and navigate.
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Access to Payroll information bi-monthly and making sure you are not under paid
actually there is nothing i really dislike, the only time was the server was down and I cannot access my payroll information. However, that situation rarely happen
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The user friendly interface and high level of security on the site.
I do not have any dislikes at this time.
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