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AliveChat logo
AliveChat
4.0
(4)
by WebsiteAlive
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AliveChat Reviews & Product Details

AliveChat Overview
What is AliveChat?

AliveChat allows you to connect with and track your website visitors in real-time via a browser-based live chat interface. The application is fully hosted by WebsiteAlive data centers to simplify use and key features include proactive sales chat, unlimited operator and client chat sessions, full customization, real-time site monitoring, repeat visitors identification, site metrics, and performance analysis tools, operator-to-operator chatroom, typing indicator, departments, automatic call distribution, and hotkeys.

Company WebsiteAlive
Year founded 2004
Company size 11-50 employees
Headquarters Houston, TX, USA
Social Media
AliveChat Categories on Findstack
AliveChat Product Details
Capabilities
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 16, 2024
AliveChat logo
4 AliveChat Reviews
4.0 out of 5
Mid Market (51-1000 emp.)
Jun 29, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Share
"Great Online Chat Software!"
What do you like best about AliveChat?
Having WebsiteAlive on our website allowed us to be available to any live website guests to answer questions or inquiries about our services.
What do you dislike about AliveChat?
The only issues were when manning the chat internally, sometimes we experienced delays. However, having the AliveChat Operator available solved these issues. With 24/7 accessibility to an AliveChat Operator, we were always able to assist potential leads and eliminate missed opportunities.
What problems is AliveChat solving and how is that benefiting you?
We were solving the issues of lag time between lead acquisition and a closed opportunity. With WebsiteAlive, we are able to directly connect with any website visitors who are serious about our products and looking for more information on next steps.
Small Business (50 or fewer emp.)
Apr 25, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Share
"Enjoyed this program very much"
What do you like best about AliveChat?
The software is organized well and the ease of use it nicely done.
What do you dislike about AliveChat?
Sometimes I experience slow or a frozen screen when running too many chats at once.
What problems is AliveChat solving and how is that benefiting you?
Makes multitasking easier
Small Business (50 or fewer emp.)
Apr 21, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Share
"Works with multiple clients/vendors at one time"
What do you like best about AliveChat?
We can use multiple clients through one portal.
What do you dislike about AliveChat?
The inability to take a message on the program. If you do not have someone logged in it just rings and times out.
What problems is AliveChat solving and how is that benefiting you?
We utilize the program to gain new customers.
Enterprise (> 1000 emp.)
Jun 08, 2016
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Share
"This software allows your clients to ask quick questions through a chat feature."
What do you like best about AliveChat?
I like that you can place a pop-up button on any site that users could have questions about. We use it as a way to answer quick questions for students having technical issues. When someone starts a chat session, all users that are logged into the Alive chat will get an alert indicating an incoming chat. You also have the ability to transfer a current chat to another user logged into the site. You can also change the notification sound that comes through. Also, we have this pop-up button on several of our sites in case users are having log in problems. You can monitor how many people are on a particular site, and even see how long a certain user has been on that site. If they have been on the site for a while, you can initiate a chat session with them, and ask if they need any help.
What do you dislike about AliveChat?
The only thing I do not like about it, is when you are engaged in a chat with a user, sometimes the user will not respond right away and the chat window will stay open as long as no one hits 'close'.
What problems is AliveChat solving and how is that benefiting you?
We are assisting existing and prospective students with quick questions they may have. We have realized that some questions are not technical, but we can gather information for them and they do not have to call several departments to ask simple questions.