Basecamp has evolved as a project management platform since its launch in 2004 but its mission to help remote teams stay organized, productive, and efficient remains. One new feature that Basecamp recently added is called Basecamp Hill – a visual representation that divides the component of a project into a phase of uncertainty, unknowns, and problem-solving (uphill) and a phase of certainty, confidence, and execution (downhill). This is on top of Basecamp’s core features which include a Message Board, To-dos, Calendar, Documents and Files, Group Chat, and Automated Check-ins. It’s a top-down and bottom-up platform for everyone in a business or organization – from proprietors and C-level executives to project managers and individual team members.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
I use the free version of the basecamp and I am really impressed if the power and simplicity. I use message board to follow the communication with clients
The software is really good, but a little bit expensive for small business owners and freelancers
I have all my current projects on one place and easily can find all necessary documents and information
I like how user friendly Basecamp is. It has a fun atmosphere. Great for a small group of people on your team, but for many projects.
I don’t like how the due dates are set up. It would be nice if they were set up more clearly.
Solving most of my project management problems. It’s great for posting a lot of content and documents. Great place to store things for future reference as well.
Basecamp is being used for the management of all the projects of our company, it has allowed us to organize our work groups and to delegate tasks properly among its members, at the same time we have liked how it allows us to follow the progress of the teams without having to meet always, hosting the documentation in the same environment.
I haven't disliked anything using Basecamp so far, but I would like it to handle some search parameters within projects for pending tasks, it would make it a little easier to find comments and tasks.
Basecamp has helped us to solve many of our communication problems and has allowed us to keep track of the progress of our projects. This has helped us to complete the tasks in the time we had planned, speeding up the response time and the fulfillment of the goals set by the organization.
I love the way Basecamp is made for projects. It's intuitive and organized for workgroups to manage workflow between teams. I love the docs + file section, the ease of integration with Dropbox and Google Docs as well. I have used Asana, Trello, and Mondays - but overall, Basecamp works best for our team because we don't often have the same project twice, and our team works varied hours across the country. The difference in working hours is important because it's really simple to follow a comment thread or find documents to support your work instead of bugging someone who is "off the clock".
There are only a few things I don't like about Basecamp - one is the multi-step process in adding someone new to a project. If I am in a task and want to add someone, but they aren't on the project, I have to go back a few pages and refresh. The other is the inability to assign a task to several people with their own checkboxes. Often when I assign it to more than one person, when one is done with the task, they will check it off for everybody.
Trying to get our work flow out of our email and in to a place where things aren't lost.
We use Basecamp throughout the department to manage projects. It has proven to be a very useful tool that has allowed us to break down projects into highly manageable parts for the team, and also to delegate functions properly. It ensures that all documents, information, schedules, are in one place.
Within the organization we have not presented any inconveniences, however it is a somewhat expensive program. Some external providers have been slow to adapt to the software, but this has not been a problem for Basecamp, but rather, due to a problem with the bandwidth.
It is simply wonderful to have a software where you can store all the information in the same platform where it is very easy to search and extract exactly what you need. It also keeps all team members updated on the projects we are involved in.
Basecamp is a great tool for collaboration, especially for creative collaboration. When working virtually, and creative input is required, this is a great visual tool, in which allows any user to see the full journey and process, that went into the final creative output.
From a project management standpoint, I wish there was the ability to have dashboards, to see proper utilization for team members. In these dashboards, also having the functionality to monitor project due dates and timeline across the board.
Problems we're solving with Basecamp is team collaboration in a virtual setting. Benefits are the visibility and the ease of the use of tool. The fact that we have new people joining our team, it doesn't take much time to onboard new users
For a fixed annual fee, you get unlimited users and unlimited projects.
Nothing so far but wished that it had more features such as polling.
Email hell, documentation retention, and trying to keep up with all the moving pieces running a non-profit organization. It was really hard to stay on top of all of the different email chains regarding different projects that we are working on. Having basecamp, all of our communications are consolidated and grouped by subjects. We are also able to create different teams so that they have their own space to collaborate. We have saved so much time looking for emails. Another big win for us is document retention. Each officer may save their documents locally, and when they leave the board, so do those documents. Having a centralized place we are able to preserve the history and knowledge. The To-Do feature is great where it can hold officer accountable - and have technology do the nudging and nagging.
Basecamp allows us to easily keep in touch with our digital marketing team. I find it very organized and the threads are easy to follow. The e-mail notifications are very helpful, as well.
I don't think there's much I dislike- although it's plain looking, it's perfectly easy on the eyes.
We're much more easily able to stay in contact without having to rely on e-mail communication, which can be cumbersome given how many e-mails we each get from other companies and coworkers. We've realized how much easier it is to keep all projects related to our Digital Marketing team stored in one place via use of Basecamp.
Basecamp allows me and the people I work with to manage and control our workload. We also use it to communicate it among each other rather easily.
It's not as user friendly as other services.
Workloads, specific tasks and updates related to those tasks.
How user-friendly the program is, even for my clients that are very tech savy.
Haven't found anything that I dislike, yet.
Basecamp has helped keep everything together. Rather than sending tons of emails back and forth, all communication, documents, and important files are all stored and shared in 1 spot.
I love how easy it is to use! It makes remote use so easy. Truly simple to figure out its very user-friendly.
Interface can lead to rabbit-holing. Limited reports but this could be a super simple fix.
remote use is a number one need right now due to covid and base camp makes it easy.
User interface is very friendly for beginner. To-dos, message boards and announcements make effective communication with all people in organization. Sharing files irrespective of its type make easy using basecamp. It is the project management tool available in market. In terms of pricing basecamp is good and covers unlimited number of users.
Interface is confusing, too much options and features lead to confusing stage. Unable to left group pings once join.
Effective communication and step by step project management becomes very easy using basecamp. Adding peoples and communicating at same place helps to make better decisions. To-dos helps to remember tasks and incomplete task and work can be easily monitor.
organization of items and all in one place, with just a summary email to see what has happened.
for what it offers, nothing really, works great.
keeping track of orders and new print ideas in one location and multiple people being able to handle and see the progress.
The easiness to use the product and the simple design
Sometime it lacks the PM tool that would make it more efficient
The benefits I realized is that Basecamp makes taking progress a lot easier
Basecamp over the years have changed multiple times. I have personally used basecamp for about 8 years and this Saas have definitely changed so much and for the better. One of my favorite feature about basecamp is that the software is flexible and can integrate easily to fit any teams needs from development shop, designers, project managers, etc.
Basecamp includes many of the same features from other Saas such as Asana, Slack, Teams, Dropbox (for file storage) and Google Suite. This is an advantage. However, for $99/month, video conferencing should've been included.
Not every projects and teams are the same. Basecamp solves this issue by allowing each part of the project management to be customized and integrated. For example, I don't like the out-of-the-box calendar feature from Basecamp. We can easily integrate this with a third party tool via Zapier or any other RPM of your choice. Another use case that I find Basecamp excels in is the customization of chatbots and webhooks.
I really enjoy how Basecamp gives you tools and modules to easily manage projects with a wide variety of teams. It helps keep people accountable and allows the manager to easily check in with progress without having to track down people.
I dislike the rigidity of the modules, it does not always 100% adequately meet my needs to more diverse projects, but for normal use and non-special circumstances it works just fine. I managed a project that involved individuals at multiple organizations that needed to work more in-sync and hit roadblocks while we were using this product.
We solved many problems using Basecamp - clear division of work and duties, accountability, task lists, and progress tracking. It was much easier checking in on Basecamp than constantly checking in - we still had check ins, but staff were empowered to work on their own without being micromanaged. It also improved access to deliverables without clogging up inboxes or waiting for paper copies to be received.
Project templates are the most useful feature. Basecamp provides good default templates. However, it would be handy to have open-source templates created by the community, similar to what Trello does. Being able to pin frequently accessed projects is also a great tool. Focus mode has been a great option, though I think it can be improved on by giving the user an option to set a timer. I often forget to turn Focus mode off after a meeting and will find myself frustrated because I come back to dozens of time-sensitive notifications.
Links to Basecamp pages open in the browser by default. It would be more useful to provide an option that allows users to open links directly in the Basecamp app. I would also enjoy having the drag and drop feature fully implemented across all of Basecamp. For instance, on the "My assignments" page, it would be more user-friendly to be able to drag to-do's to reassign due dates.
We are able to track approvals through Basecamp. This is great for iterative projects, like email development which require approvals from multiple stakeholders and departments. It would be useful to users of Basecamp for the company to invest in writing blogs and articles on best practices for those who are new. Although approval tracking through Basecamp has been useful, my team and I struggled for a while to develop a system that works.
The simplicity of Basecamp is what I think is the best thing about it. My team is not large enough to use many of the project management tools out there, and many of the tools are complicated to the point of needing one person to manage them, but not Basecamp. It has an easy to use interface, it’s very easy to pick up and learn, and I love how it has apps available for every platform and syncs between devices. I like how when there are staff members who work remotely, there is still a platform that is easy and like a to-do list to help organize projects. It is easy to communicate and comment on specific tasks and assign roles to each person as necessary. I like how the owner of the project and the due date are prominent.
Basecamp is a productivity tool designed based on the minimalist philosophy of its founders. So, it keeps a focus on the essentials and does not wander off from its intended purpose of keeping things simple. For everything else, there is an integration to other applications. Still, the available apps and services are not that many, limiting the choices of teams and companies who need specific or additional capabilities not offered by the PM tool.
Users like that Basecamp 3 helps keep information together. You can communicate via messaging within different projects, and you can import relevant files and docs to a project. Users love that clients can log in to check on a project’s progress. You can also manage what clients see so that you aren’t revealing too much information.
I like how designed it is, you can have group chats, private one-on-one chats, private chats with a small #of people and can save a lot of other things like bookmarks and schedules.
The one thing is the fact that it sends too many notifications but you can change that. Also something my team has noticed is that it disconnects sometimes due to internet while properly connected to the internet.
This has helped keeping specific groups of people dedicated on different projects in their own specific groups without the team as a whole being notified on things they're not to be notified about.
I like how easy it is to collaborate on work when team members are scattered across the world. It is very difficult for team members to be unaware of what is expected of them.
This isn't related to the product itself, rather the administrators of the organization for which I frequently use Basecamp. When someone is new to the group and has never used it before, they might not understand that the email updates they receive are just a single component of Basecamp's capabilities. When you click on the link in the email that takes you to your account, the ease of use coupled with the cheerful aesthetic makes it a distinctly intuitive product.
People in my industry (government/early care and education) have an aversion to collaborating virtually. Prior to the extreme social distancing resulting from COVID-19 they would insist all of our work had to be conducted in-person, with everyone at the table. This product helped people identify the individuals critical for specific components of the work and leave everyone else out. It has reduced the number and length of meetings resulting in a markedly improved morale.