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Bigin by Zoho CRM
Streamlined CRM for Small Teams
4.5

( 286 )

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Bigin by Zoho CRM Reviews & Product Details

Bigin by Zoho CRM Overview
What is Bigin by Zoho CRM?

Bigin is well known for being a pipeline-centric CRM built and priced specifically to fit the needs of small businesses. Instead of spreadsheets, it allows small businesses to get started with a CRM easily and swiftly. It’s easy to use, can easily be implemented with no learning curve, and is easy on small business budgets.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
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Bigin by Zoho CRM Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bigin by Zoho CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
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Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 09, 2025
Bigin by Zoho CRM Logo
286 Bigin by Zoho CRM Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Oct 29, 2021
 Source
Overall Rating:
5.0
Andrés Benjamín G. avatar
Andrés Benjamín G.
Profesor Universitario
Share
"Very easy and helpful"
What do you like best about Bigin by Zoho CRM?

Very easy and helpful, very simple to use

What do you dislike about Bigin by Zoho CRM?

not a lot integrations with other solutions

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Lead managment and contact managment

Mid Market (51-1000 emp.)
Jul 28, 2020
 Source
Overall Rating:
5.0
Krishnan S. avatar
Krishnan S.
Programmer Analyst
Share
"Bigin for small business CRM market"
What do you like best about Bigin by Zoho CRM?

Bigin has the best in class User interface out in the market, when you take the small business CRM. It is a breeze to use and it a simple, no-nonsense experience product to use. The UI is well arranged and showcased and it has a clean and intuitive interface and it feels great to use. You can also use the CRM from the get go. It has some of the best small business features with less complexity. More importantly it has affordable pricing with no hidden costs. Pricing plays an important role for the small businesses and Bigin did a great job on that front. The subscription can be cancelled at any time and you will be refunded for the remaining months. If someone is on Zoho CRM, it will be easy for them to migrate into Bigin CRM and that is an added advantage. Bigin also offers free trail.

What do you dislike about Bigin by Zoho CRM?

Since it is a new software, i dont have much of dislikes right now and i have to explore a bit to understand its cons.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

We maintain our real estate clients using this CRM. Since our company manages the landlords and tenants lease documents, we use this software to maintain our customer relationship with all our real estate clients and we are planning to add more in the future.

Small Business (50 or fewer emp.)
Apr 03, 2018
 Source
Overall Rating:
5.0
GK
Gary K.
Founder
Share
"Loving it!"
What do you like best about Bigin by Zoho CRM?

It is one of the simplest yet most powerful CRM's available with multiple app's to choose from.

What do you dislike about Bigin by Zoho CRM?

Can't say anything negative - it does what I want and need

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Everything in one place and easy to use

Small Business (50 or fewer emp.)
Mar 30, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use"
What do you like best about Bigin by Zoho CRM?

Very intuitive and the card scanner is great

What do you dislike about Bigin by Zoho CRM?

card scanner and search functionality on app needs improvement

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

replacing another contact manager. Much easier to use

Small Business (50 or fewer emp.)
Feb 09, 2018
 Source
Overall Rating:
5.0
JM
Joaquín M.
Miembro Del Directorio
Share
"Zoho ContactManager"
What do you like best about Bigin by Zoho CRM?

Me gusta porque es una herramienta sencilla para ordenar tus contactos, hacer seguimiento y concretar negocios.

What do you dislike about Bigin by Zoho CRM?

Por el momento no tengo comentarios sobre este tema.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Orden en la administración de contactos.

Small Business (50 or fewer emp.)
Jan 23, 2018
 Source
Overall Rating:
5.0
KR
Katie R.
Management Consultant
Share
"Dependable"
What do you like best about Bigin by Zoho CRM?

As a solopreneur, I depend on ZoHo to keep me organized and moving forward.

What do you dislike about Bigin by Zoho CRM?

I need more assistance in the set up and it's been difficult to get the set up support that I need.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Organization.

Small Business (50 or fewer emp.)
Jan 22, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Management App"
What do you like best about Bigin by Zoho CRM?

Integration with other apps that our organization utilizes. Very Specific, easy to differentiate the contact groupings

What do you dislike about Bigin by Zoho CRM?

I think that all zoho apps should be given the option to auto-note an account's profile page, more often than not, the noting seems to be repetitive and duplicitous.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

Carrier Contacts, organization, and increased data points

Small Business (50 or fewer emp.)
Dec 12, 2017
 Source
Overall Rating:
5.0
IM
Ian M.
Marketing Manager
Share
"Connects well with Gmail."
What do you like best about Bigin by Zoho CRM?

I was able to import my contacts from Gmail. This is a wonderful cloud and within no time i was up and running. what's more i can easily export my contacts to zoho crm.

What do you dislike about Bigin by Zoho CRM?

Duplicates. I still have alot of duplicates contacts. I hope there is a way i can merge all the duplicate contacts.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

I look for leads on the internet. so i copy all the contacts am browsing on the internet to zoho contacts.

Enterprise (> 1000 emp.)
Jan 12, 2017
 Source
Overall Rating:
5.0
NS
Nicholas S.
Adjunct Assistant Professor
Share
"Zoho is AMAZING"
What do you like best about Bigin by Zoho CRM?

So far the integration between all of our different systems has been amazing. While we did have support from a very talented vendor, Ari, there was a lot of ground work we needed to do to prep our own software for exporting to Zoho. Barring the challenge of merging contacts, it's been smooth.

What do you dislike about Bigin by Zoho CRM?

The contact merge is a bit clunky and could use more streamlining. Being able to only merge three contacts at a time is clumsy. If there are more than 10 instances of a single contact it becomes REALLY cumbersome to have to go through several rounds of merging. Some instances are fine when there are only two or three but more than that is tough.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

We've been able to track campaigns more closely and the results have yielded more donations. Not only have we been able to target our audiences far more specifically in terms of academics versus programming versus certificate programs and fundraising events, we've been able to TRACK the success of each campaign more effectively.

Small Business (50 or fewer emp.)
Apr 05, 2016
 Source
Overall Rating:
5.0
DL
Dawn L.
Account Manager
Share
"Love the Portability"
What do you like best about Bigin by Zoho CRM?

I like that I can use the app on my phone and I have access to my contacts with needing my computer or tablet. I travel a lot and this is perfect for road warriors like me!

What do you dislike about Bigin by Zoho CRM?

I don't like that I can only email directly from the contact manager if I have Zoho mail.

What problems is Bigin by Zoho CRM solving and how is that benefiting you?

This is great for tracking potential deals and revenue.