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ChatBot
4.4
(20)
1 deal available  | Redeemed by 28 software buyers
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ChatBot Reviews & Product Details

ChatBot Overview
What is ChatBot?

ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages, and messaging applications. The platform makes use of an easy-to-use visual builder with a simple drag-and-drop interface that lets users design chatbots using various customizable templates such as e-commerce, sales, bookings, and recruitment.

Company LiveChat Software S.A.
Year founded 2002
Company size 201-500 employees
Headquarters Wroclaw, Lower Silesian District, Poland
Social Media
ChatBot Categories on Findstack
Ask Questions about ChatBot
What ChatBot is best for?
How does ChatBot compare to LiveChat?
What are the pros and cons of ChatBot?
ChatBot Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ChatBot Pricing
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ChatBot Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
ChatBot Media
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ChatBot Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 24, 2024
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20 ChatBot Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Jan 11, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing, easy to set up and use. GREAT"
What do you like best about ChatBot?

Chatbot is an easy way to set up a bot that can answer customer's questions, give information about your business, get customer information such as emails and phone numbers. Easy integration with you landing page and facebook.

What do you dislike about ChatBot?

It's not linked to WhatsApp. I use it with my landing page and Facebook community, but not integrated with WhatsApp yet.

What problems is ChatBot solving and how is that benefiting you?

Mostly have a bot that can answer 24-7. Without chatbot any lead I've received from 23:00 pm to 6:00am was a lost lead. When I integrate chatbot, the bot can answer any questions and get the customer information to make contact later.

Small Business (50 or fewer emp.)
Jan 18, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great experience, saves me plenty of time, increases productivity"
What do you like best about ChatBot?

Ability to research information and to use accurate data in minimal time

What do you dislike about ChatBot?

Unavailable most times, network issues or server issues

What problems is ChatBot solving and how is that benefiting you?

Develop ideas and come up with solutions to different problems

Enterprise (> 1000 emp.)
Oct 24, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"It has been a great one honestly."
What do you like best about ChatBot?

The Fact that i can communicate very efficiently with a representative of a service rendering organisation.

What do you dislike about ChatBot?

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

What problems is ChatBot solving and how is that benefiting you?

I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started.

Small Business (50 or fewer emp.)
Oct 24, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"My G2 experiencei "
What do you like best about ChatBot?

The E commerce platform and Live chat are my favourite.

What do you dislike about ChatBot?

So far, I am yet to have anything I dislike.

What problems is ChatBot solving and how is that benefiting you?

Attending to multiple buyers via the live chat has helped in the number of personnel needed for telephone enquiries.

Small Business (50 or fewer emp.)
Sep 26, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Respuestas automáticas. "
What do you like best about ChatBot?

Esta herramienta permite configurar respuestas automáticas en los chat, Messenger, WhatsApp, Slack, Livechat, entre otros. Es fácil de usar y posee gran rendimiento.

What do you dislike about ChatBot?

No hay nada negativo en esta plataforma.

What problems is ChatBot solving and how is that benefiting you?

Ésta herramienta permite tener un mejor desempeño laboral, una mejor comprensión y comunicación entre compañeros y amigos, permite la integración de varios bot y ocupa muy poco espacio en la memoria de mis dispositivo.

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