ChatBot Reviews & Product Details

Chatbot is an easy way to set up a bot that can answer customer's questions, give information about your business, get customer information such as emails and phone numbers. Easy integration with you landing page and facebook.

It's not linked to WhatsApp. I use it with my landing page and Facebook community, but not integrated with WhatsApp yet.

Mostly have a bot that can answer 24-7. Without chatbot any lead I've received from 23:00 pm to 6:00am was a lost lead. When I integrate chatbot, the bot can answer any questions and get the customer information to make contact later.

Botengine is fast and is able to respond to tens of customer chat at the same time ; which is something you don’t get with human agents.It is very easy to setup and requires basically no technical knowledge to create a chatbot on the Botengine website.The level of customer support we got from the Livechat team during and after setting up our chatbot was friendly ,prompt and continuous and I assume if we ever encounter problems with our chatbot in future ,they will be more than ready to step in and offer us assistance.

Botengine does a basic but yet important task and does it effectively.Nothing to complain about.

Botengine serves as an helping hand for the customer service team on our website,helping the team respond to smaller queries and complaints from customers and website visitors ; while directing complex queries and complaints it cannot handle,to an human agent.

I like the fact that my customers and employees can come upon a single forum to get information about anything about my organization. It makes business significantly easier. Great work guys!

Sometimes customers complain about BotEngine not always comprehending what is being inquired.

Problem of inadequate customer feedback solved! BotEngine provides an opportunity to make more information available to both customers and employees alike.

The ease and simplicity with which I was able to create a chatbot through the Botengine platform.Also the reliability of the chatbot we have created ; it is running every minute of the day and is able to attend to as many website visitors as possible,without any lag in performance. I think it is fairly priced too and the most beautiful part of Botengine is the quality of support we got from Livechat inc before,during and after the deploying output chatbot.

Botengine does a good job.It helps attend to customers and web visitors with basic needs and enquiries.

Botengine saves my organization money by reducing the number of number of support agents attending to customers.Also it affords support agents more time to attend to the needs of our customers and web visitors.

I like that Botengine platform is easy to use,thereby making it easy to create our chat bot in a matter of minutes,and with as much minimal support as possible from the software development team. Botengine is so simple to use,that it was created and deployed by myself and team members at the marketing team,despite not coming from a technical background. I also find Botengine pricing of $50 as worth it,in compared to other Chatbot platforms we have tried in the past,which were usually overpriced and offered us little functional value compared to what we have gotten from Botengine.

I wish we had known about this before hand,or maybe Livechat had released this like two year ago.We only began using Botengine this year,and it has reduced the workload in the marketing/sales departments in terms of the number of customer query we have to attend to on a daily basis,

Botengine enable sales and customer care agents focus on the complex issues and complaints made by our customer on the website,while our Botengine focuses on tackling the little and simple issues faced by customers,whose answers for the most part even lies on sections of our website.Thus on most occasions,Botengine simply respond to customers with a web link.

Primarily I like Botengine for its reliability. Before trying out Botengine this year , we had initially created and deployed several Botsvia multiple free and paid platforms to very little efficiency. We had chatbots which would sometime fail to work. We gave Botengine a trial this year and we have never looked back.First ,was the impressive quality of support we got from the Livechat team,as they were available to guide us through the installation and deployment of our chatbot.

I wish my organization did not have to wait so long ,before Livechat introduced Botengine.

We used Botengine to create a chatbot for our Livechat ,which assists our customer care agents attend to website visitors with not too difficult problems.

Botengine is the most dependable chatbot out there when it comes to reliable performance. I do not expect anything less , as Botengine is a brain child of Livechat inc . which I regard as the best help desk software in the industry at the moment. I love its simplicity ,as it allows anybody and by anybody , I mean everyone with or without a programming knowledge to create a chatbot, As a matter of fact ,our initial chatbot iteration was created by our sales team with no assistance whatsoever from anyone in the engineering department.

I dislike that Botengine can only tackle simple queries from our customers.

Botengine helps speed up the response time of our customer service team by reducing the number of chats the customer care attends to.

What really stands out for me is the user-friendly no code chatbot builder. Its flow based and simple to do conversation design. Navigating through the platform and integration is super easy. the customization options are pretty rad. Being able to tailor the chatbot's responses to match the brand's tone and style is a sweet touch.

Even though chatbot.com has some great stuff going on, there are a couple of things that might raise concern. I created chatbot for facebook but when I reached to support team for issues, I didn't get better response . They said that they are not open for call support. Also, the pricing can be a bit on the higher side, which might not be the best fit for smaller budgets.

Chatbot.com is tackling the challenge of customer support and engagement on a whole new level. It's like having a virtual assistant that handles routine queries and tasks, freeing up actual humans to tackle the more complex stuff. Its integration library is amazing and I was able to even integrate it with my custom APIs

Great workflow builder with a variety of features. Strong customisation. Good API integration and workarounds should you not wish to integrate into CRM systems. Analytics generated through integration are very useful. Integration into LiveChat. Good value. Easy learning curve. Very east to embed into websites. Good looking bot.

There's a lot more intelligent tools out there, this feels more entry-level or a good addition for LiveChat. Learning aspects were manual at time of our configuration with no AI supporting further learning. Not enough configuration around the bot display to end users. Would be nice to integrate additional items at pop-up of chat bot such as a status page/uptime through third parties.

Business Intelligence around product usage - pain points / help points. Self-Service through automated workflow streams. Ticket creation. Feedback on product / service. Modernising product. Cost / time savings. Development insight.

Ability to research information and to use accurate data in minimal time

Unavailable most times, network issues or server issues

Develop ideas and come up with solutions to different problems