Chatter Reviews & Product Details

Good control of email notifications for alerting a user that a comment has been made. Allows for quick conversation and collaboration on cases/tasks/salesforce objects that may be time sensitive. Faster resolution times, ensuring less chance of blocking a sale or blocking an efficient support experience by taking a long time to communicate over email, or outside of Salesforce.

There's a lot of unnecessary noise on the chatter interfaces themselves. Whether it be in Salesforce on cases, or in the Chatter dashboard itself. For most use cases, I would assume that the Facebook-esque functions are probably not essential, and even as a luxury, are probably not utilized all that often.

The ability to communicate across a global organization effectively and efficiently regarding a broad range of topics from making a sale, to support an entire customer base with their requests and questions.

the document library, it tracks versions on the sidebar, cuts down on email communication in a much more functional way

it's minimalistic design is boring, can only use email addresses from our organization

private social network, easier to track than email chains

The ability to create Chatter groups specific to a business line or associated group

Too often Chatter can become overused therefor diluting its importance

Getting organized information to specific groups and providing a venue for sharing feedback

Users can post anything and link attachments.

Chatter is not easily reportable to view trend.

Reporting on posts, adaptability.

Subscription model. It seems to work well. So we topics like leadership, networking, upcoming topics are easy to share

Hard to find information at times. Cannot find a topic more than 2-3 weeks old

Trying to share information on a specific topic

The best thing is being able to interact with other like-minded individuals that use the same CRM as me. Salesforce is obviously one of if not the most used and known product of its kind in the world, so there is a valuable ecosystem to tap into. Chatter is an excellent tool for this and allows for easy communication and collaboration.

Generally I am a fan of Salesforce's products and find them easy to use, but I don't find this with Chatter. I feel the design and UX is not well laid out and I find that I cannot find certain pages on there as it is not clear and does not have a nice flow to it.

It limits the need for meetings by having a central ecosystem and allows for each member and team in our business to know exactly what their colleagues may be working on at any given time. This enables us to manage recourse and tasks a lot more efficiently.

It's easy to use and get's the job done.

I wish it had better formatting tools, and loaded faster.

Communication internally between team members specifically with sales accounts

Great platform for companies who are larger and have different units and teams so they can communicate easily about all different topics

There is nothing I don’t like about the platform

Getting questions answered fast and not having to find the right person, anyone can contribute

It’s great if you and your team already use Salesforce CRM everyday

It’s hard to recognize if it’s even running in the background though

Allows for easy, traceable communication at the opportunity, contact or account level with support

Simple functionality. Great way to collaborate with peers. Includes leaderboards.

There is nothing that I really dislike about chatter.

Better communication and collaboration across teams within your organization including cross functional

This is a good tool for internal communications. It does allow you to add text, polls, pictures, videos and links so it is fairly robust in terms of what you can share. It also allows for likes and comments so it is interactive. It does inhance some communication between our headquarters and our offices around the world.

It has not been easy to keep staff engaged in the tool and using it regularly. It is not always utilized in situations where it could be. It has turned into more of a social sharing tool, rather than for day-to-day business.

It is good for sharing stories from our international offices and to share articles, videos and pictures specifically. We use it more on the social side and less for work collaboration.

Speed and internal service and having direct reference to leads

Too many features and it's hard to customize

I am able to keep internal communication easy and specific and that's how this tool impacted.

Very easy to use. Great idea/way of connecting people.

Used on a trial basis to see if this product would work well at our company. No main dislikes. Co-workers just preferred a bit more familiarity.

Keeping Co-workers connected during day to day use.

Easy to tag users and opps from directly within salesforce. The history of messages against a certain opp is always there for outsider context. Easy to use.

A bit clunky and boring to look out, and to engage with for any serious deep communication about opps or as an internal company wide messaging system overall.

Record keeping and transparency of the conversations and history that lies with an opp that can touch multiple teams / hands before closing.

I love the search feature and how quickly I can access information from prior chats.

Things seem a bit dysfunctional at times. It can be hard to see exactly what I'm looking for unless I'm searching a specific word.

I'm solving work problems or questions and definitely benefit from access to everyone in the company's chatter.

I got emails about updates and I can click through to get more details

It is not a critical way to communicate and it is just a social media tool within corporates

I could be forgetting about the subject I want to follow until i get email

Employees contact customers for follow up much quicker.

Not always the most intuitive tool to use.

Getting follow up with customers completed more quickly.

I like the feed and viewing other users activities which are related to mine.

It's quite basic and hasn't changed at all in 4 years of using the platform.

Makes logging activities really simple and quick. Also very simple way to communicate internally about specific leads or opportunities.

Kept conversations with the right accounts and easy to check back on

Notifications didn’t always pop up. Would like notifications even when chatter is closed

It’s quick and easy to use, can get an answer on each case

I like being able to chatter with several employees at once. It keeps everyone involved, in the loop as real time events happen.

I haven't experienced a negative issue thus far. I will continue to use Chatter for our internal communications.

I solve problems by discussing the issues with several people at once. We are able to resolve the issues collaboratively and efficiently. I've realized the value of "real time" problem solving as a group.