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Chatter Reviews & Product Details
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Chatter with other popular tools in the same category.
Chatter is used in the organization for anyone who deals with customer or sales-facing activities. It allows the user to communicate within the product and allows conversations between teams to share information within an opportunity, as well as discuss existing tickets within Salesforce on the platform.
Hard to recognize Chatter and doesnt show any popups when the new alert comes through
Using the Chatter feed is a great way to keep info specific to a record It easy to contact people and tag them and appreciate the work done as a part of team to get work done
I like the ability to tag individuals on direct comments, time sensitivity tools, and being able to run up from specific contacts all the way to account level
Sometimes, it gets a little cluttered on the side of the page with so many other options available
It’s great working departmentally, especially, when dealing with sales support roles. It’s a good way to know who needs to deal with what, and also, be able to view history of accounts without having to chase down old sales reps
How quick the server works bringing up customers profiles and effiently
The system seems to log me it quite a few times over my shift
Nothing at the moment
Communication is key and helps solidify my sale
everything is great! I don't dislike anything.
More sales by leaving notes. Effective communication about the account.
Chatter is so helpful for quick notes and updates between teams using SF
I dislike that it doesn't give as many notifications
Collaborating more effectively between teams, not double dipping on work, updating others without having to send an email or slack
Very easy to use and great for tracking purposes. Also like the ability to add out of office messages.
I do not dislike anything about this product
Inner office communication and tracking. Allows for documentation of communication and work.
I love the at mention process and the groups you can create.
Search isn’t the greatest. Always hard to find precious conversations you may have not been mentioned in.
Aligning internal and external teams.
It keeps our accounts nice and near. This allows me to talk to anyone in the office about and on a specific location.
Sometimes people don’t always see the chatter because most the time our sales reps don’t check the emails to see the notifications that someone has chartered them.
I have Been able to contact and include anyone in any account. It’s been able to make sure each account is noted properly
It’s easier to use than email like an instant aim
Sometimes other people aren’t always logged in and it takes a while for them to see the message
The communication between students and employees
I like Discussions, comments, file sharing, quick links for activities or accounts.
As of now, I didn't find anything bad in chatter
Internal communication has been improved a lot with chatter.