Chatter Reviews & Product Details

the notifications and its linked to the file so when you get an email its goes directly to the client really help full

no problems right now, its working very well

quick responses to the clients keeping it all in one spot easily to read to review

The ability to communicate across multiple teams attaching that note to a specific contact within SFDC.

I wish we could upload images or documents.

Working in Customer Marketing, I work with just about every department in the company in some way. The ability to be able to tag the account rep in chatter and communicate in real time has been helpful. Also I love the email notifications.

I like that we can easily view student cases and then transfer them to the necessary individual.

Nothing to dislike! The software works great with our programs.

I am able to efficiently assist students when they submit questions to our department. Other advisors are able to easily tag us if there is a student case or question they have.

I use Chatter to talk to my team and other teams primarily about support cases and opportunities. It allows me to easily tag (or be tagged) so everyone who needs to be notified, gets notified. Nothing slips through the cracks.

I have no complaints. Everything works as expected.

especially with cases it is very important for all involved parties to know what's happening as well as who is responsible for each step.

Easy to send message within your team members or organization. Important details can be shared by marking our team leader and manager. Once you send message in Chatter it will be visible in Chatter inbox and one copy of the message will be sent to the email of all the recipient.

There is nothing which I dislike about Chatter

We share short messages to the team while we are away from our desktop or sharing important ticket number to the team. Benifits of Chatter is it's like texting someone within your organization

It's efficient and allows me to not have to send an email to tag someone in a case. I can attach and tag what I need, which also allows me to track.

I wish I could attach it to a student's case and not just a person or an alert.

Efficiency and staying in one CRM system.

User interface is great and makes it easy to communicate with colleagues. Being able to add pictures/video is a great attribute to directly communicate via chat.

We have trouble receiving notifications if multiple people are tagged but the response doesn't include a tag to them.

We are able to directly update people on the files we are working on, making it easy to navigate directly to what needs to be worked on.

The simplicity to use and user friendlyness of the Salesforce chatter is the USP of it being number 1 in the market. Salesforce enables Salesforce developers to develop different forms of customisations that help tweak it as per companies needs. Easy options that show insights of the data, help to connect with different individuals in the organization and be updated about companies news and recognitions is being so much social in professional life.

Though it has most the features for a socio-profesional chatter, it lacks a P2P Chat feature and a group chat feature. Had it been there it would add icing on the cake. No other complaints from what Salesforce chatter is offering.

With no internal chatter being available earlier, the internal communications and announcements were made only via bulk/group emails and that cluttered our inboxes. Some important customer emails got missed at times due to the internal emails. Having started Salesforce chatter in our organization, all our internal communications, announcements, award recognitions, new customer win, appraisal announcements, recognizion for employees completing milestones, welcoming new joinees everything is done at a single place within Salesforce chatter thus solving the problem. Another plus is that I do not need to remember separate credentials for Chatter but I can straight away login to the Salesforce chatter with Single sign on feature provided by my company.

The reach to every person with just an @ it great

No dislike as such flr chatter. It does what it suppose to do

The problem that is being solved by this technology is we do not have to call or mail a person

Real time updates and sharing on the CRM system. Salesforce CRM is used and this plugin allows activities or updates to be accessed in different regions as well

Sometimes there might be too much information, UI could be adjusted.

More knowledge and information sharing. Good to know on latest updates or customer information which might not be able to in real time.