Chatter Reviews: 4.1/5 — Solid Choice

The ability to communicate effectively through SalesForce with the right internal teams. Being able to pin point feedback or approval on an opportunity.

Having to go back into SalesForce to see the response.

Getting approvals faster for opportunities and processing them faster for ARR sales credit.

It is very easy for different departments to reach out and provide information to all levels of support and keep everyone informed. Typically things like current happenings are what we use it for.

Sometimes it can be missed, or hard to find the correct information when it was posted a while ago. Would be nice to have an easier way to sort everything in the future.

Interdepartmental communication and communication with our frontline staff.

All employees are connected and have access to the same information instantly.

Have not run into any issues. There was a learning curve, but once everyone got used to the inputting information, it was very helpful.

Internal communications has improved. Work efficiency with patients has as well.

Chatter is an easy and intuitive way to communicate with teammates within Salesforce projects and accounts.

Sometimes it can be difficult to locate the Chatter thread from the notification window. It would be nice if clicking the notification took you to the entire thread, not just the one message.

We use Chatter to update team members on projects from within the project itself. It's quick and easy to use.

What I love about chatter is being able to speak with patients or answer any questions the patients may have. We would use chatter on Salesforce for patients in rehabilitation centers who had questions about bills or just over all needs.

I don’t have anything to dislike about chatter.

I’m solving communication issues that was always a problem with patients trying to get ahold of a representative.

the way sales force arranges the data is very clear to read quickly good in colors and good arangements

i didnt find bad about this yet well done in nice work by salesforce

communication between my customers is the major problem i had and now its solved

Easy, precise, also alerts your email when there is activity. I love that you feel you can chatter anyone even if they are a manager or someone on campus.

At first you think it is not necessary because you can use gchat or send an email but it is very useful. In addition to it being more professional then a side chat.

Easy chatting instead of an email. Things get done more quickly in addition it leaves a trail of usage.

Helps us stay connected with everyone, and easy to navigate!

I have nothing negative to say about chatter! I’ve loved it since day 1

We use chatter to stay connected

Being able to see messages from anyone who has ever touched a lead.

That it doesn't require you to leave a message.

Having an internal record of business or communication.

The best thing that I like about Chatter is that you get an email notification when someone tags your name in a case that you submitted in SF, so you are aware as to where the case is in the process.

The only thing I dislike about Chatter is that if you do not tag someone's name then they do not get notified that you commented in the feed.

I currently do not have any problems with Chatter, but it has amazing benefits in regards so notifying me when there is a new comment in my feed.

Can collaborate with organization members in groups

Missed Chatter notification when not mention user in it and hence sometimes we miss chatter

Easy to collaborate and saves time

Its visibility! I love using chatter to communicate with my manger and my AE when booking meetings for them. I can share an update on the account or opp level and make sure everyone involved is up to date.

Not really any downfalls. It's simple and easy to use.

It helps to CYA and make sure I am always up to date on the account and where in process it is. My AE and I can stay up to date and communicate. giving visibility to whole company.

I love that they show up in an easy-to read manner. You can follow what you'd like and not follow what you don't. This makes it possible to cross communicate with other teams to get messages across in addition to talking about goals.

When pulling the chatter page up, sometimes, it goes to the main page instead of the specific chatter post. This is easy to fix with a quick re fresh of the screnn.

We are a company with multiple teams and interest teams. This allows people to post important messages across teams without getting lost in the mix.

Communication through the Salesforce platforms reguarding information

It can be easy to miss information as alerts are hard to see

Communication on cases with sales

Any person could share there ideas and it is a good quality which a company needs which I got from chatter

Each individuals name font size should be more bigger so that it is more clear

It was easy to track my team on how they were doing the projects and it was even easier for the team members to carry out the project Easy to communicate

It provides us with a live internal conversation for all to see without the noise that other mediums have, Facilitates communication between employees. Helps to share information within the organization, Fosters a team spirit.

The software does not allow users to opt out of emails so they end up clogging the inbox, there should also be a way to filter and edit information send by Chatter. This will give a more customized experience

It Cuts down on the number of emails i send and receive by communicating with colleagues through tools within Chatter such as the news feed, group forums, file sharing and online chat.

Easy to access and lots of options to find one

Nothing to rate it down. All the things are clear and out on the table.

Great experience in finding old buddies who are abroad.

It's the best way to collaborate with your team mates. A group can be formed where the information can be easily shared with the concerned people. We can also send files, videos and links.

This feature is only available for salesforce users. Mostly people working in big organisations are benefited by this.

To securely collaborate with teammates. To share updates on Salesforce platforms. To follow people as well as document.

This is my first year ever using chatter and I can’t get enough of it. I love it simple use and how I can integrate it to my email to get notification on when one of my colleagues tags me in a thread. I would recommend anyone to use this and to get Salesforce

I think the only two things I am not a fan of is the community vs internal not sure if that something that company sets up or it's built in to it. It's more a minor dislike because it just creates an extra step for me to tag the rocky person.

I think im solving a great amount of things. The ability to notify a specific department about an issue were they will get it and be able to respond to me in that thread to resolve and make our customers happy.

very quick and easy to contact others in the work place

it is open for everyone to see, no private view option

just a very quick access to other co workers

Chatter is used in the organization for anyone who deals with customer or sales-facing activities. It allows the user to communicate within the product and allows conversations between teams to share information within an opportunity, as well as discuss existing tickets within Salesforce on the platform.

Hard to recognize Chatter and doesnt show any popups when the new alert comes through

Using the Chatter feed is a great way to keep info specific to a record It easy to contact people and tag them and appreciate the work done as a part of team to get work done

I like the ability to tag individuals on direct comments, time sensitivity tools, and being able to run up from specific contacts all the way to account level

Sometimes, it gets a little cluttered on the side of the page with so many other options available

It’s great working departmentally, especially, when dealing with sales support roles. It’s a good way to know who needs to deal with what, and also, be able to view history of accounts without having to chase down old sales reps

How quick the server works bringing up customers profiles and effiently

The system seems to log me it quite a few times over my shift

Nothing at the moment

Communication is key and helps solidify my sale

everything is great! I don't dislike anything.

More sales by leaving notes. Effective communication about the account.

Chatter is so helpful for quick notes and updates between teams using SF

I dislike that it doesn't give as many notifications

Collaborating more effectively between teams, not double dipping on work, updating others without having to send an email or slack

Very easy to use and great for tracking purposes. Also like the ability to add out of office messages.

I do not dislike anything about this product

Inner office communication and tracking. Allows for documentation of communication and work.

I love the at mention process and the groups you can create.

Search isn’t the greatest. Always hard to find precious conversations you may have not been mentioned in.

Aligning internal and external teams.

It keeps our accounts nice and near. This allows me to talk to anyone in the office about and on a specific location.

Sometimes people don’t always see the chatter because most the time our sales reps don’t check the emails to see the notifications that someone has chartered them.

I have Been able to contact and include anyone in any account. It’s been able to make sure each account is noted properly

It’s easier to use than email like an instant aim

Sometimes other people aren’t always logged in and it takes a while for them to see the message

The communication between students and employees

I like Discussions, comments, file sharing, quick links for activities or accounts.

As of now, I didn't find anything bad in chatter

Internal communication has been improved a lot with chatter.