Ecwid Reviews & Product Details

I've been using Ecwid for 10 years now and the experience has been amazing. Watching them grow and enhance their services over the years has been great. It's not only great to see a company grow and succeed but as they grow we as small independent businesses grow along with them. Ecwid is always expanding and improving its services, the app store they have built-in is such a great tool. The customer service is top-notch.

Over the years they have actually met all of my expectations by adding services that were lacking in the beginning. I've never disliked anything about that because I was confident they were heading in the right direction.

Ecwid helped me navigate the difficult and confusing problem of shipping custom products all over the world. The tools they have built in to help with shipping zones, charges, transit time, etc. have been great. The fact that they offer custom work to fit your needs has been wonderful and I've made use of it many times over the years.

I find the platform very easy to navigate, and the customer service has been fantastic whenever I have required assistance with anything. I find the subscription tariffs very fair. I think the options for having product categories, custom postage options for each product and indiviudla item variations very easy to use and clear for the customers visiting your website also

I can't afford the plan above the one I am currently on - but that isn't really a criticism of Ecwid!

With Ecwid I was able to break away from Etsy and start my own website whereby I don't have third-party seller fees and spend time and money advertising my own website rather than paying for ads to send people to Etsy's website!

You get a lot of features for your money – more per price-tier than many other systems – and it's very reasonably priced. Integration and basic customisation is simple if you know CSS and HTML. There's also plenty of apps to plugin to increase a store's features, many of them free. The shining stars of Ecwid, though, are its support staff, who are knowledgeable, very helpful, and able to fix 90% of issues. If they can't help immediately, they'll go away and work on it, emailing a solution when they have one.

Some apps require subscriptions that can increase costs considerably over a few months or a year. Some basic features that could easily be integrated for free are provided by paid-for apps, which can add to the cost. More powerful features or integrations in the shop itself will require your own developer, or you'll need to pay the Ecwid dev team, which can also increase costs. The code snippet to insert a whole store section in your own website could have a greater degree of customisation to allow better integration, and a more feature-rich user experience.

With Ecwid, the e-commerce side of our website is taken care of with minimum hassle on our part: we can offer a fully featured store without needing coding and dev experts in house to keep it running. We've benefited from increased sales and better feedback, as we can offer a greater range of products and services, with a modern, secure, easily navigable store for our customers.

Extremely user-friendly and has excellent customer support. I also like that new features are constantly being added, and that the Ecwid team sends useful tips via email articles. Ecwid also has a lot of helpful in-built features like automated email triggers and discount coupons that do not require installing additional widgets or coding.

No integration with Paypal Pay-In-4, and the inability to allow customers to shop directly and checkout on Facebook and Instagram.

Easy cataloging of my hundreds of products in my store, an omni-channel web presence (though the ability for my customers to check out on FB and IG would be even better), I can easily run sales and marketing campaigns with just a few clicks, and the best part is Ecwid has me constantly keeping in touch with my customers with their automatic email trigger system.

Easy to set up, requires little effort to maintain and very cheap compared to competitors

The buy buttons could offer a little more flexibility and customization, cross selling is hard to implement in external websites

Quick E-Commerce setup for a small business, selling takeaway food for a restaurant

A creative yet straightforward interface.

I haven't found anything to dislike about Ecwid.

It is so easy to integrate the Ecwid store with my website and social media, which gives us more hits and sales.

Easy to use, Easy to integreate with website & social platforms

Having to upgrade to get some premuim benefits

Easy itegration with website. Works effortlessly

Ecwid helps us provide an easy to use online retail store and makes taking customer payments so easy.

Reaching a "real person" for answers to questions is not easy - sometimes chat or sending an email isn't the best choice. Would be better to have a phone number to call for quick info.

Makes online shopping experience easy for customers AND for retailers. Payments made quickly and transferred to our accounts overnight!

The user interface is clean, simple and easy to use.

I wish there was a delivery option to define price by miles/distance.

Keep payments simple and in one place. Keep track of orders.

Features are intuitive and funtionalities fit my needs as a small business

The fact that there is no marketplace and all traffic has to be driven entirely by direct links.

I did not need to build a website from scratch and have access to secure payment channels