Greenhouse Reviews: 4.4/5 — Solid Choice

Easy to submit reviews and review resumes.

It is sometimes difficult to navigate the website and find what you're looking for.

Collect feedback from interviews.

For lateral processes, I've heard it's great (I am in campus recruiting so I can't speak to it).

For high volume campus recruiting, Greenhouse is not ideal. The system is slow and clunky, and does not allow the ability for multiple hiring managers to review at the same time. Ease of use is non-existent. 1. Managing candidates in simultaneous processes is not easy 2. You cannot download more than 30 resumes at a time making it difficult to review 500+ resumes 3. Bulk download doesn't download in the order you apply in Greenhouse, i.e. you can't alphabetize resume downloads 4. Greenhouse does a terrible job scraping information from a resume, even when formatting is standard. This is especially true for education or work experience. Manually correcting or removing wrong information creates a time-consuming chore for anyone trying to drag and drop a resume file to create a new prospect or candidate profile. 5. You can't multi-select candidates across different pages (instead of 1 page at a time) 6. If you click bulk select on a different page (not the first), it automatically brings you back to the first page 7. Can’t add resumes to invites using outlook365 8. Being able to multi-select candidates across different pages (instead of 1 page at a time) 9. If you click bulk select on a different page (not the first), it automatically brings you back to the first page 10. 3 day before/after period for events doesn’t make sense. Campus can’t use this feature because of that, need more than 3 days to collect information of students interested in attending. 11. When adding custom application questions and copying from another job, can’t search the job. also can’t copy just one or two questions, has to be all 12. You can't bulk assign scorecards, this is very difficult when you have 10+ candidates interviewing, you need to manually go in and assign each scorecard 13. No if this, then that ability for custom questions 14. When adding custom application questions and copying from another job, can’t search the job. also can’t copy just one or two questions, has to be all 15. Should be able to add a school that doesn’t exist in the dropdown 16. Users have to add referrals to a specific role: if a candidate put in as a prospect and manually change the source to referral, this information doesn’t flow to any jobs they apply to so you have to manually update their source. (I track in a spreadsheet outside of GH). This is especially relevant for Campus as student referrals come in before applicable applications open so remembering to manually change their source to a referral when they apply (and the application has 4,000+ resumes is very difficult)

Mainly used as an applicant tracking system

Overall quantity of features and user flows needed for great talent acquisition

Too complex for the company of our size.

Hiring process management

The upside to using Greenhouse is how simple and easy to use it is on the recruiting end. How much customization you have for interviewer scorecards is great!

The biggest downside to using Greenhouse is their email deliverability. This past month - I have had at least two candidates per week confirm with me that my emails sent through Greenhouse never got to them. This is negatively impacting candidate experience, as well as slowing down the hiring process for high priority roles. It has become such a consistent issue that on every phone screen, I warn candidate's that our ATS system has issues with this and ask them to follow up with me if they don't hear from me in a couple of days. Our previous ATS also had more user-friendly scheduling features where we could prevent candidates from scheduling with interviewers within 24 hours and customize other scheduling features per interviewer.

Greenhouse does do a good job of solving other issues such as - interviewers remembering to fill out feedback in a timely manner with their automatic nudges. It also helps give hiring managers guidance on new position intakes.

The requisition form template and the customer support through visual/readable guidance about the products features. The tiny tit bit of handy information on Recruitment is also great!

The complicated ways through its settings as an admin! An admin's permission also seems to be complicated sometimes. I think this can be made way simpler. Reaching the customer support team in IST is even more difficult. Infact I wasn't able to find the email address without the help of a colleague. User Interface, Experience and customer support has a lot of potential, but the current product is complicated in many ways whereas there is tremendous opportunities for Greenhouse to help recruitment team be more organised, customised and reachable 24/7.

Recruitment is organised, more transparent to the team, and with some handy features, it would do great.

muitas opções de analises e customizavei

é um sistema complexo que exige muito cinhecimento pra mexer. Pouco intuitivo

Dificil pois todo o suporte é em ingles

I like that greenhouse is customizable, LinkedIn resume parser is pretty cool

Greenhouse is slow as a turtle. And interview scheduling doesn't really make sense. We all use automated calendars (e.g. Calendly) and just need to add already scheduled interviews within a candidate profile.

We use Greenhouse as an ATS to recruit candidates. It helped us to streamline our recruiting process.

There are functions that can be done in bulk making changes easy. Allows for variability in hiring plans and interview plans.

There is too much freedom in the system, allowing for variability in the process. Job permissions are lacking. Linking resume information to application fields to allow for improved candidate experience.

Trying to improve the hiring process by creating templates, working on consistent interview kits to provide an equitable hiring process.

The software itself is relatively user friendly. I find it fairly intuitive, although I have a lengthy background in using multiple ATS applications so my experience may be skewed by that familiarity.

So frustrating when a good product is hampered by unacceptable customer success. Anyone who has ever transitioned to a new ATS knows that it is imperative to have a good vendor rep to assist with the transition, implementation, and training process. Calls would go unreturned for a week at a time. At a fast-growing enterprise in a full-employment economy, that is unacceptable.

Greenhouse is our applicant tracking system to keep a record of candidate interactions.

It is full of features, does the job, better than most ATS.

Poor UI, nothing it intuitive, buttons hidden in plain sight as hyperlinks. Lacking automated email sequencing, reporting is pretty bad and makes things difficult.

Hiring.

I like the structure of greenhouse and the general functionality. To me, it has logical workflows and is easy to customize. Integrates with most other tools

The level of customer support is HORRIBLE now. Greenhouse does everything they can to avoid a phone call with you to help technical issues. They lie and say they only offer email support, but if you complain enough to your AE they will let you speak with something. Really slow feedback and CS team overall. Long terms. I am locked into a 3 year term I didn't sign. I would cancel today if not for financial obligation Has been more buggy this past year Expensive compared to competition Subpar integration with Rippling I don't love the reporting. Good for a lot of things, but not great from a candidate report perspective

Use as ATS to largely organize notes and workflows

Not much that I like best about this ATS

It doesn't easily integrate with our HRIS, it's clunky to manipulate, data is hard to find and filter

None that I see in the time I have been using it

Forces discussion about recruiting workflow and planning for hiring/interviews in a way our previous ATS did not. For a small startup, that was useful conversation. A number of third party integrations are better built in by default compared to other solutions that charge additional fees. Much nicer default integration with our website than our previous solution.

Our previous ATS made it easy for an admin to get a 10,000 ft view of the current hiring status in the company - who was in the pipeline, what stages they were at, etc. It was also easy to quickly review feedback or notes on candidates. With Greenhouse, that's a lot harder - there is no single high-level view I can find even as a super admin and I have to drill down into each role. Reviewing any specific information (names of active candidates, current statuses) means I'm forced through a particular workflow each time rather than just seeing the big picture. This might make a lot of sense for larger organizations where hiring is very compartmentalized, but as a small startup it's infuriating. And since we often hire people who don't quite fit into a posted role, we'd like to be able to create a new role or category for certain types of people, but Greenhouse takes you through a lengthy and detailed workflow to do that. It's not an easily adaptable, agile product for small companies that don't have highly structured HR departments or processes.

We do our job posts to our website through it, and that's a very smooth integration. We do our applicant tracking as well. That has been more frustrating than when we used a different solution, but it's better than nothing.

Ease of use. Decent UI. Has the basic functionality everyone needs.

Reliability and support is poor. Not a lot of customization.

reporting is elementary and unreliable. Support for the product is awful.

Fun to look at Scorecards Offer management

The UI is not intuitive The product lacks key capabilities We find major issues regularly and the support team takes a long time to address them (or says they cannot address them). Candidate merging is a hot mess Product goes down frequently

Managing recruiting and hiring across our many roles. I don't feel that we are necessarily in a better place than we were with our previous ATS.

Nothing, it is not customizable; if there are features that you want, they say oh well, you can pay extra for a plug-in that integrates with Green House.

there surveys option suck, no bullions, the UX/UI is not friendly at all.

Nothing, and they aren't helping at all. Our sales rep doesn't even check in on us and if we have question they say "Just go to office hours" Like what are we paying you for?

The detailed dashboard and graphic where you can see the trends. User friendy, you can easily see anything you need.

For a non-techy person, it would be too much information.

the ease of tracking candidate and their status. It would also be easy to filter.

It's relatively simple to integrate other platforms to Greenhouse.

Many: adding a job is too "clunky", by far the worst calendar tool, their tech support team lacks communication and consistently gets issues wrong so the actual tech issue doesn't get resolved the first time around.

I would say that they aren't solving any problems. Unfortuantely, they've created more problems which has caused us to adjust our workflows to accommodate either the lack of intuitiveness or technical issues that have been going on for 3 months that they can't isolate and fix the problem.

It's better than using paper applications.

The system itself is not intuitive or logical. There are frequent issues and the support team has given my team incorrect information.

Greenhouse seems to be creating more problems in my organization than solving any.

Interview scheduling is efficient. That's about it.

No phone support - at all. Implementation process is self-service. Chat response is often a very very long wait. Recruiting dashboard configuration is very limited. Support tickets are ignored.

It's better than no ATS at all.

At the end of the day it works. It has interfaces with job boards and LinkedIn, and mostly recruitment agency submit applications via their Greenhose app.

The system is hardly configurable, with poor tech support and poor security measures.

Talent Acquisition. We streamlined out of the box best practices, however could hardly adjust it.

There is not a single thing that greenhouse is the best at in terms of ATS competition.

The reporting for Greenhouse is non-existent and the reporting that does exist is highly inaccurate. Our recruiting team has to purchase a third party service to integrate into GH APIs in order to get accurate reporting. Additionally, Greenhouse will roll out "features" that will completely change the work flow of the platform with no notice to existing customers. They recently changed their permission structure for users and when it became active, it bricked our ability to run any interviews. Its been 2 weeks since this change has been implemented and we still haven't worked out a solution. This is the least recruiting focused ATS I have ever used.

Nothing. We are still trying to solve problems that greenhouse introduces.

Easy to schedule Hiring Manager interviews.

Horrific reporting and candidate search capabilities. Unless you subscribe to the highest tier you are forced to use their baked in reporting which is nearly useless. Finding a candidate that previously applied or attaching a prospect to a position that isn't open is nearly impossible. Add in the fact that information is spread across multiple pages requiring you to constantly be clicking around the platform it makes the experience cumbersome.

It is easier to track applicant status, progress, and prospects in Excel than it is in this system. In other words, none.

to be honest, there isn't a lot I like about GH

The UI and UX is terrible. It unnecessarily click heavy which creates a lot of extra steps and frustration.

tbd

Not sure I like anything. GH has given our company headaches immediately after their company upgrades.

We've had a number of tickets opened with their support group, it takes a long time for problems to get solved. The fact that this is a response I received: the accept/reject feature is not currently available, the Product team is diligently working on improving the overall functionality of our Outlook integration. The change to the Graph API that Alejandro had mentioned, is a step in the right direction to allow us to have more controlled access into calendar functionality within both Outlook and Greenhouse. We do not have an exact date that this will be released but it is something that our Product team is working diligently on. We've had double score cards as mandatory to complete for a one person, the integration that GH has with Office 365 is not at 110% has negatively impacted our process...the list goes on.

There are zero problems getting solved at this time with GH, which remains the problem.

Honestly nothing! I have implemented dozens and used dozens of ATS systems and this along with Taleo are the worst I have ever used!

The whole thing especially now after your most recent update. You sell it as a customizable ATS but clearly off the shelf and not customizable at all! How can you have an ATS that doesn't schedule interviews? The Outlook 365 integration isn't working! How do you expect a recruiter to schedule interviews and send confirmations when you have no idea if the interviewer accepted the invite or not. The calendly integration works sporadically, and don't get me started on the interview stages and not being able to have a consistent interview plan same req two different candidates with two different interview plans does that make any sense to you at all? The Outlook Integration direct email from your support team on 8/26/20 "I see you're experiencing an issue with interviewers accept / decline not showing up in the Greenhouse platform. For context, we recently upgraded the Outlook 365 integration to the Graph API, however, syncing accept / decline is not yet available at this time. We know how important this feature is for you and we're still working on the functionality. In the meantime, I'd be happy to let our product team know"! Alejandro its been a month and it still doesn't work. Your system makes my team look like idiots!

None absolutely none there is no way for a candidate to just upload a resume if we don't have a current position open that they are interested in, you can't search a talent network or search prospects without having to turn on the full-text search why should I have to do that why is it not an automatic feature? I have to manually make changes almost constantly on a day-to-day basis and the whole point of an ATS is for me to be able to work smarter not harder! I would never recommend this system to anyone I know, and I have implemented probably 20 in my 25-year career. In fact, we have begged our boss to get rid of for good! The templates for email and scheduling are the worst as well! Overall any integration with GH is terrible!

I like their logo and name. I think that's about it.

There are applications I use on a daily basis that I love and the common denominator of the various applications I enjoy using is simple, intuitive user interface. Greenhouse is not one of them. I never know where I am in this application because there are often 5 different navigation menus, from primary to tertiary horizontal navigation to primary and secondary vertical navigation. Navigating this site is like trying to solve a rubik's cube. I'm shocked that they've gotten this far along as a company with an interface that *everyone* in our company I've talked to about greenhouse says is confusing.

Applicant Tracking System / Recruiting Software. The only benefit I can see we've had since implementation is the storage of candidate data in a single repository, which is a solution to a problem we didn't really have.