GreenRope Reviews: 4.3/5 — Solid Choice

The best part of Greenrope is that I can partition my communication emails based on groups at my organization. Communication across user groups using standard email would be nearly impossible without the GreenRope service.

The web interface is sometimes slow and unresponsive. I would also like an easier way to import emails and include images or links in mass communication emails.

Mass communication across multiple user groups. Greenrope allows us to effectively communicate with our users based on their group tasking.

This CRM system has all the features your business needs, and then some, to effectively communicate with prospects and clients. Also everything you need to keep your business growing.

Not having enough time to learn all the features.

Staying connected with clients and easily offering consistent value. Converting prospects to clients and scheduling events.

Drip campaigns have been great and work like a charm

Nothing currently that we dislike it GreenRope

Maintaining activities and client follow up

I enjoy the "Automation" journey aspect that allows the CRM to intelligently perform followup chores for me. Example to send a .PDF brochure once they request information, and automatically follow up with another letter, or video attached campaign to keep communications ongoing with our new prospects.

Difficult to learn at first, at least for me, however to be fair, I self trained without guidance. Although I figured out most everything, this has many features, and scenario possibilities that will require, the helpful Green Rope Staff.

Automating response, and tracking website and email delivery from newsletters,forms, emails. Posting to social media is also simplified and allows me to keep in touch with potential clients and prospects.

Quick resolution of support issues. Fast response time.

Nothing really. Any issues that come up are resolved quickly.

Increased deliverability.

Its early days but great support so far, Allows us to track potential leads and shows when they have visited our website

Nothing yet, as we have only been using the system for a few weeks

Great for tracking new leads

Email open tracker, sales lead tracking!

I wish you could bcc GR on emails in order to log corespondanve

Shortened the sales cycle, better ongoing customer relations

It's simple, functional and does most of what we need it to do.

Would like it to have better syncing ability with ones personal email.

We have streamlined our internal processes and information capturing with Greenrope.

Greenrope is a very robust CRM with everything you could want... And more!

It has so many features that it might be overkill for my one person operation.

Scheduling appointments and follow-ups.

The ability of the tool is great. It's very powerful once you figure out all the system, however it's not a user-friendly platform. GreenRope enables you to really do a lot of different marketing automation campaigns tied to third party platforms, probably one of the best tools for it on the market.

The fees. Greenrope charges fees when mailing lists are not fully verified. So if there's a user email who's complaint on the list, a fee is charged. When you're dealing with thousands of emails on a list, it's nearly impossible to satisfy every user to ensure that they want the email campaign. The UX and UI is not user friendly at all. The interface needs a revamp.

We're doing marketing automation that's tied into our call center in the Philippines. Once you learn how to use GreenRope it's an awesome tool.

The full feature set that goes way beyond just CRM and Automation. You get so many features for an affordable price. The Support at GR is great, they will help you with just about anything.

I did not like the extra fee for the implementation. For a small business like mine, it is a big undertaking that I have to phase in slowly, I appreciate that they want to get their customers going quickly, but I was not able to take advantage of the initial implementation support in the first 30 days.

My business needed automation to tie the CRM and operations tasks together. With GreenRope I am saving time, not having to do so many manual processes.

That it can do so much without needing additional software.

Having to learn everything that it can do for me.

I am finally trying to get up to speed with email marketing. I can't wait until I can get some automation into place.

Full-featured experience right from the beginning. Your business doesn't have to upgrade to get the best features. Plus, there's no additional fee for additional administrative users.

The learning curve was a bit steep, but the GreenRope support team was very helpful.

Automated email was our biggest issue. GreenRope makes it easy to capture user data and segment the users/subsribers into pratical groupings. Then automating the messages we send to those users becomes much more simple.

Greenrope provides focused, informed and responsive support on their platform's features and functionality. I have found this to be one of the most important aspects and greatest value when implementing automated features for our campaigns. I have confidence if we run into a poblem that a Greenrope support representative has in depth understanding of what we are trying to accomplish and how to execute on their platform.

I would like to have a process to stand up landing pages with more flexibility. I am not very familiar with HTML. Greenope has plenty of templates but still require customization. This has been a time consuming process but not aware of an alternative.

We are running multiple inbound marketing campaigns as well as initiating a pipeline pocess with a true digital integrated evaluation process. Greenrope covers these needs well. We now have benchmark data so we can begin creating realistic performance objectives for marketing efforts as well as sales conversions.

We like the ability to assign auto workflows.

Nothing yet. Some complex features take some getting used to.

We have not yet fully implemented the CRM. We expect great results from much better drip marketing and consistent workflows.

Great value and service, loaded with features

User interface could be enhanced and data in out for business owners and their companies can be streamlined

There's information overload and too many pieces when creating a operating system with marketing on mind. Many smb like us do want nor have the time and resources to customize a Salesforce. Greenrope provides a great solution at a fraction of the price

I like the cost for all the features offered. We are able to have multiple salesman track their customers from an initial lead to final sale. Marketing is able to see what efforts are working and which ones are not.

There are sometimes bugs in the software but tech support always quickly fixes problems.

We are able to help our sale and marketing teams work together in a coherent fashion. Both generating leads, and converting them into customers. Also in helping us determine the quality of leads.

What I like best about GreenRope is the customer service - including the very knowledgeable and accessible expertise on bounce and spam filtering challenges - and the price! I've worked with all the big Marketing Automation and Email Marketing Platforms and a lot of the smaller ones too. GreenRope is better than all of them at keeping their customer service promises. They train you well and they understand the both limitations of their system and (whether those limitations are intentional - to protect us from ourselves - or on the roadmap to be improved). For medium sized emailers the system does a LOT of what the big marketing automation platforms can do for a lot less money.

Some of the contact management side of things is a little clunky - requires one or two more steps than perhaps necessary. But whatever you need to do can get done. Also, it's a bit too easy to set up and send a campaign using the wrong "group" which can make reporting by group error prone.

Better bounce management - which means more clicks and more long term and near term value - plus lower monthly costs for a medium sized non-profit client.

I made a few suggestions on changes to help deal with unconfirmed subscribers. By the next business day, they had put one of the suggestions into place making it a lot faster to resolve some of the subscriptions. I value that on all my help requests they answer quickly and follow up to make sure the issue is resolved.

I have used several of the top email services, but none give me the ease of use and level of value that GreenRope does. It isn't perfect, but it's the closest one to that level that I've found.

We send emails all over the world in English and Spanish. With GreenRope we can create signup forms in either language and get a high rate of email past all the different spam filters. With other companies, we had trouble with certain countries blocking email due to the server they were sent from.

We are a very small (>10 employees) company, and Greenrope is the perfect solution for our email marketing and client management system. It is affordable but provides us with all of the options we need to manage existing clients and potential leads, send out emails, and track leads on our website. We are very happy with the platform, and the customer service is excellent. I'm able to chat with someone at almost any hour of the day or night and receive a quick, experienced answer.

The admin is simple and at times a bit clunky. It's not as sleek as other more expensive options, but because it provides us with what we need, I can get past it.

We are able to easily manage existing clients, track potential leads, send out marketing emails, and track leads on our website.

GreenRope has made my business almost 100% automated. The drip campaigns were easy to set up and the ability to trigger workflows based on certain criteria is just awesome! The support team has probably some of the fastest response time and email tracking is a pretty cool feature.

There aren't too many things I don't like, so I'm really being picky here. - Phone numbers aren't formatted. So, instead of 555-123-4567, it's 5551234567. Silly, I know, but still kind of a pain. - Drip campaigns can't be sent out only on business days...instead of M-F, it's M-Sun. I'd like that option. - I can't post date the start of a campaign, so I have to set a reminder on that date to go in and start a campaign manually.

I'm able to move people from campaign to campaign automatically using GreenRope's workflows. I hadn't been able to find a software program that could take that part out for me, so it's really makes me feel good when I get a notification that a contact moved themselves along in the hiring process.

I like how everything is under one roof and in one place with emailing, web traffic monitoring, lead management and more. I looked long and hard to find a solutions to our online needs and GreenRope is working well for us. There is still a lot for us to take advantage of and we're working on that as well.

Because it is so powerful, there is quite a learning curve to using the system. I also would like to have them have a graphic artist polish their templates and their styles. It does look a lot like programmers have designed everything. Wouldn't take much to add "class".

We send a lot of emails each month and track the click throughs, We monitor our websites for traffic and usability. We track our customers and their usage of our systems.

The on-the-phone training as we have added components has been very helpful!

A little disappointed in the survey component.

We work with executive teams to create and implement strategy for growth. Greenrope will give everyone on oiur staff involved with the project access to vital information.

It provides all features such as email templates, surveys and reminders. Also manageing web pages and tracking processes all at one place. The customer support they provided me was good.

I have no issues with GreenRope it completes all my needs so there is nothing to dislike till now.

It helps us to easily maintain large data and also it has great contact targetting capabilities which helps to generate more leads.

I like the organization on the platform.

the interface cna use some help it is not too user friendly

it is solving our email markeitng journeys

Lots of functionality. Email templates, surveys, reminders. This is a nice program for tracking and communicating with contacts. The customer support is fantastic!

Honestly, I only have positive feedback.

Sending communications to all our contacts. Categorizing contacts into different groups. Sending customer satisfactions surveys.

The prompt response from the Technical support team

Has a little bit of a Learning curve at beginning but is Managable

Management of our charitable recipients and support providers communications

I like the support team, and I like the help feature. I love the intutive organising of features within the system, and also the applications are easy to learn for the crm users.

I felt navigating the system is slightly time consuming relative to other softwares. Some of the features take time to load. And the displays/fonts are not easily customisable.

Putting all the contacts relevant to the organisation in one place and indexing them. Making sign up forms, newsletters and tracking/sending emails in bulk easier. Fundraising- lead nurturing, scoring etc

The overall abilities it has is great--from creating e-blasts, journeys, workflows, and more. It's a well-rounded software with automation abilities that would cover the backend needs of a growing business.

The main thing that comes to mind is the interface is outdated. Otherwise, not having the Easy Builder be able to communicate with the Emailer gets frustrating at times.

The automation aspect of Marketing alone benefits me most. Before having a CRM, I would have to constantly schedule e-blasts, and manually send e-blasts based on the engagement of our audiences, but having a CRM, the automation ability frees up a lot of time and effort so I can focus my attention on other priorities.

It is very simple to use and simple to understand. I could easily figure what's going on with a contact since all info is easily accessible

It is not as simple to create new email templates.

Complete organization of customers' data. Centric location for information and day-to-day control of activities.