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Help Scout Reviews & Product Details
Help Scout Overview
What is Help Scout?
Help Scout Categories on Findstack
Help Scout
Starting at $25.00/month
5.0
(1)
$29.00/month
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What Help Scout is best for?
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What are the pros and cons of Help Scout?
Help Scout Product Details
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Help Scout Pricing
Help Scout Features
Asset Management
Audit Logs
Automated Routing
Canned Responses
Change Management
Collaboration Tools
Custom Fields
Customer Feedback
Customizable Branding
Email Integration
Escalation Management
Incident Management
Knowledge Base
Live Chat
Macros/Automations
Mobile Access
Multi-channel Communication
Prioritization
Problem Management
Queue Management
Reporting and Analytics
Role-Based Permissions
SLA Management
Self-service Portal
Surveys and Feedback
Task Management
Third-party Integrations
Ticket Management
Time Tracking
User Management
Help Scout Media
Help Scout Alternatives
Help Scout Integrations
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Last updated: January 16, 2025
401 Help Scout Reviews
4.4 out of 5
Small Business: 61.85%
Mid Market: 33.17%
Enterprise: 4.99%
Small Business (50 or fewer emp.)
Aug 09, 2017
Reviewer Source
"Really Really Bad Product and Support"
What do you like best about Help Scout?
That it has a free trial. Otherwise, it's awful.
What do you dislike about Help Scout?
- Hundreds of bugs never get fixed. Bad support
What problems is Help Scout solving and how is that benefiting you?
I realized the benefits of zendesk.
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