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Help Scout
Customer Support Made Simple
4.4
(401)
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Help Scout Reviews & Product Details

Help Scout Overview
What is Help Scout?

Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform.

Company Help Scout Inc.
Year founded 2011
Company size 51-200 employees
Headquarters Boston, MA, USA
Social Media
Help Scout Categories on Findstack
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What Help Scout is best for?
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What are the pros and cons of Help Scout?
Help Scout Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Help Scout Features
Asset Management
Audit Logs
Automated Routing
Canned Responses
Change Management
Collaboration Tools
Custom Fields
Customer Feedback
Customizable Branding
Email Integration
Escalation Management
Incident Management
Knowledge Base
Live Chat
Macros/Automations
Mobile Access
Multi-channel Communication
Prioritization
Problem Management
Queue Management
Reporting and Analytics
Role-Based Permissions
SLA Management
Self-service Portal
Surveys and Feedback
Task Management
Third-party Integrations
Ticket Management
Time Tracking
User Management
Help Scout Media
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Help Scout Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 16, 2025
Help Scout Logo
401 Help Scout Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Aug 09, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
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"Really Really Bad Product and Support"
What do you like best about Help Scout?

That it has a free trial. Otherwise, it's awful.

What do you dislike about Help Scout?

- Hundreds of bugs never get fixed. Bad support

What problems is Help Scout solving and how is that benefiting you?

I realized the benefits of zendesk.

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