HostPapa Reviews & Product Details

The dedicated tech support person, Eric, was knowledgeable, positive, and eager to help solve the issues I was having.

Sometimes, it seems like the problem I'm having is something that should've been brought to my attention earlier. While the support is great, it can be reactive rather than proactive.

In launching a potentially high volume consumer site, it was deemed necessary to move for a co-hosting account to a our own server and dedicated support. The data migration and set-up did not go smoothly but the support personnel work very hard to make everything right eventually.

Courtesy and knowledge of phone support. Willingness to escalate problems if fornt-line is unable. I have had many hosting companies refuse to help, or even blame me, whereas I would take the same problem to LP and they would solve it.

Occasionally I'll find some program missing or not upgraded, like they didn't have a specific Python library (forcing me to move my program from LP to my own private server). That was disappointing but I don't expect them to be all things to all people.

Often my clients have problems with downtime or emails. LunarPages quickly and efficiently works with me (the webmaster) and my clients to solve the problems. I not only host my two sites at LP, but when building a site for the first time, I always recommend LunarPages as a hosting company for my clients.

Great personal customer service. You feel a personal connection.

Needs to modernize dashboards. Add more security options.

Quick set up for websites, local feel for customer service.

ease with which the representative resolved my issue

I am absolutely sold on Lunarpages and they've been my host exchange for a very long time

I've been migrating from old iMac to new one and they resolved an issue with one of my mail accounts

I love the reliability of LunarPages. I've been with them sent we started making websites in about 2009. When I call for a question, I am connected immediately to a technician - they all have impeccable knowledge & customer service. If by chance all are helping others, they call me right back.

I don't have anything I can say that I dislike about them.

See above. They are always ready to assist.

The Personal Touch used when troubleshooting issues

I really don't have any issues with the service.

Virtually now issues

speed of answering my question to find out why another domain was blocking my emails

Why try to find something i dislike when there is nothing!

just use for email

James Carr, AKA JD, has helped me twice in less than a week and was the best tech support evert!!!! He's the essence of Patience, kindness, honesty and intelligence!!

Not being able to fix it myself! having to wait for business hours.

Problems? -Business emails and server problems! Benefits? JD!!

hosting services is the best service compared to another hosting very cheap and reliable service 100% uptime

they said unlimited but there were some hidden limitations

previously I have purchased some other hosting service I am facing a lot of issues whenever I hosted my website it's very fast and without downtime, I have run successfully

They provide excellent hosting and customer service help.

Nothing comes to mind. I am very happy with them.

Problems and solutions are the same - having a dependable platform for hosting my website.