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Infor CRM Reviews & Product Details
Infor CRM Provides tools for individuals, teams, and companies to help boost sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM delivers sales teams' data with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce through several touchpoints and platforms. Full-featured process automation capabilities support efficiencies and the application of best practices across sales teams.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Infor CRM with other popular tools in the same category.
The system seemed customizable to our particular business.
Terrible, non web interface. The desktop app was slow, requiring VPN access to the UK just to use it. Since the system was self-hosted and separate from the rest of the firm's systems, there was simply no coordination. The system was in the UK, making it absurdly slow for US users. It was not intuitive at all and I was unable to see my own pipeline or do simple searches.
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It gets the job done... eventually.
Part of my problem with this software is my employer's implementation of it. You have to use the Windows remote desktop to log into this thing, so you essentially can't log into it from your own computer. It's slow. Logging emails is a pain, and when you do log them they are in plain text. I have to like it because a lot of stuff I use is in it, but that's about it.
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This is a hard question to answer. Due to the historical context in which our business units have custom created & deployed their "silos" of SLX to fit their own business needs, this has resulted in great growing pains from a centrally-led governance perspective.
I dislike the fashion in which the system has been deployed throughout the organization. It is highly dependent on internal IT resources to support. SalesLogix also does not offer a lot of out-of-the-box training & support resources for it's end users.
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Used to be one of the best CRMs around, however today, there is nothing unique are sexy about it.
The UI looks old and windows 3.1ish. Very clunky. the generation of reports look really poor. Graphs look really amateurish compared to SFDC or other CRMS reporting. Sage is no longer developmeing as they are driving SageCRM
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