IONOS Reviews: 3.6/5 — Good for the Price

I used their service as a registrar since 1&1. It was good at the beginning

On January 25, 2022 I received a notice that my account is suspended "Due to international sanctions against Russia and the Russian-occupied territories in Ukraine" I am Ukrainian. Our country is fighting for our freedom against a brutal russian invasion. And instead of the support - they blocked my domain and my business, which help my family to survive. The only option they suggested is to ask for the authorization code to transfer domain. I did that on January 26 but I still don't have anything. Their support is useless, they send me from one to another and every time asking me to provide the same information like domain name, which I obviously provided at least three times. Taking into account a several days response for every email we have over two weeks of delay. My business stopped. I can't operate my business and feed my family. I also lose business because of SEO penalties etc...

IONOS is a registrar. I registered my domain name with them.

Ease of setup, initial price, accessibility

Crooked business practices, poor service, practices that will permanently damage your business. They will report you to creditors very quickly so if you have a business they will damage you. They do not appreciate customers.

I only have it now because I am waiting for the years to expire. I have already set up hosting with another company.

The affordability. Ionos is one of the cheapest website hosts I know of and you get a decent amount of web space for what you pay for. You also have a 'personal consultant' with Ionos.

How complicated they make building a website from the start of the purchase of a domain. They do not make the sign up simple (especially if you just want a normal Wordpress site) and upsell everything at every opportunity. The support is ok, but you can only email unless you want a call back between 10pm and 5.30am in Australia. Their support number does NOT work in Australia.

The only problem Ionos solves for me is their affordability. Fortunately I did receive a reply to an email asking for help within 24 hours which was better than nothing.

Nothing. They are a predatory company with deceptive practices that take advantage of people by making things overly complex.

IONOS engages in deceptive and predatory business practices in terms of transparency for cancellation and billing. They have billed me for things that I didn't request or sign up for, and when I found another provider, they billed me for another year, because they didn't send out a renewal notice, nor did they indicate that contract cancellation was required. You're better to work with a company you can trust.

They are overpriced relative to what else is out there, the system is cumbersome and difficult to use, and they charge you for PHP support that you didn't sign up for.

Fairly simple to set up from scratch. Easy GUI and interface.

They rely on account numbers and contract numbers to identify domains and services. They tend not to use the domain name on correspondence which can lead to confusion if you have more than one domain

They recently expired my business domain (6 months old) after associating it with an expiring account. Only received an internal notification on their dashboard - no email, otherwise I would have spotted this.

I really liked them years ago. They had very good customer service, but that has changed over the past couple of years.

I was a long-term customer 10+ years. They had problems processing the payment for two domains ($15). They sent one email that went to spam. They said their email delivery is not their problem. They sent no snail mail, no phone call, nothing. They immediately sent me to collections for $15 after I had literally spent thousands with them. I paid the collection company with the same payment method that Ionos said they couldn't process. Now they said that it will take three days or so before my domains (email and websites) can be reactivated and there's nothing they can do. The Customer Service supervisor refused to get on the phone with me. I used to refer them for hosting, but no more. Do not use them.

I'm only getting problems from them. Their support is the worst I have ever experienced.

page load speed.............................................

support : it`s a big joke , 24/7 support really ? it`s just operators who never do anything , they only open you a ticket which they never reply back to a ticket and never solve a problem. managed servers configuration , they force you for only one fixed configuration no any choices. pre installed apps in managed servers over selling customer service can help you in nothing except selling you services that you don`t need they are too friendly until you but then they barely handle any problem facing you not recommended at all

servers down , not accessible , horrible support

Cheap domain name registration and easy signup.

They are clearly selling your customer information, as I have been bombarded with calls and messages from web design firms since registering a domain with them. This was not worth the few bucks I saved on registration.

Website domain hosting

The hosting was just great. They had pretty good help docs. This was the first web host that I ever used and so it did the job I needed it to do. I bought a domain with them and it works just fine.

My credit card expired, and the next thing I heard from them was a call from a debt collector. I was like 18 at the time and had no idea what was going on. I am sure there was some miscommunication on both sides, but don't sell your customers to a debt collector when their credit card expires.

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The price that 1&1 charge for domain purchase is very competitive.

I do not feel that that 1&1 offer good value for money. Their services are priced at a premium and do not live up to the company's brand promise. My customer experience with 1&1 has been very poor. I'd rank it alongside that of low cost B2C service providers such as telcos, utility providers, etc. Access to support has been very slow, the company's systems are inadequate and I've found my dealings with 1&1 very frustrating. Little things like slow call pick ups, failure to transfer customer ID between colleagues and unresponsive IVRs grate after a while. I've also found the services provided by 1&1 to be lacking. Three examples are: 1&1's hosted MS Outlook solution processes emails very slowly. We've often waited hours for an inbound email to show up in our inboxes. Many never arrive. No such issues with Google at Work apps. Domain hosting is very restricted. There is no possibility for TXT and SPF verification unless taking a dedicated server package, so you'll have trouble with Office 365 and other email services that support sender verification. Microsoft actually recommend you transfer your domain to another provider if you don't get TXT and SPF support. http://office.microsoft.com/en-gb/office365-suite-help/create-dns-records-at-1and1-internet-for-office-365-HA103106443.aspx I also used the company's CMS to quickly build a website for personal matters and also found this to be very restrictive in functionality compared with other solutions I have used.

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