Jotform Reviews & Product Details

I like how customizable the forms can be. Specifically the most recent form I made was a product request form and I liked that I could put pictures, descriptions, sub options, etc. I think a lot of great features have been added since we originally got the program so we definitely appreciate that as customers. We like inovative and more customizable features.

I think the analytics could be more customizable/insightful. I like the layout, but I think that if we could choose how data is displayed, what exactly is analyzed from the survey results that would make a huge difference and we would use it much more. I think the way survey results are analyszed is a bit one dimensional so I wish those could be customized like the forms. Maybe even interactive.

Jotform is the easiest way to quickly create a professional, brand specific survey or form. We primarily have used Jotform for survey purposes but now we use it for product request forms and invoices for that, raffle entries, etc.

They are constantly adding new features. It's not just a contact form builder. You can build an app, set up an ecommerce to take orders, communicate with customers, etc. It's been awesome to see the additions over the last few years. I've built some pretty wild things on Jotform for multiple companies and it blows my mind what I'm able to do with no coding experience. Support requests are always answered quickly and in detail. There's almost always a solution to the question I have. And the "Problems" and issues I experience are almost always user error but the support team is friendly and detailed in their answers.

I've submitted a few support requests where there was no direct solution. In those cases, they inform me that they'll submit a "Feature Request" ticket, but I've never heard back on any of them. But I know the things I can think of are probably easier said than done when it comes to actually developing them.

It keeps everything digital and looks great. It's nice to be able to embed on my site. The integrations, appp building, and approvals are all very robust and I probably only utilize a small fratction of what those tools have to offer.

Onboarding went without a hitch and it's great that the administrator can conneect functionalities with other apps. It was easy to test the forms and view what they would look like on different platforms. Anytime I needed some answers, I'd find out that somebody had already asked it and I never needed to ask customer support myself. Our users found the forms easy to access and navigate.

From my experience, what could be improved is the part about composing emails to confirm responses. It took me some time to get used to where it could be accessed and, for somebody who does not have a lot of experience with mail merge, there could be a bit of a learning curve, but I guess that's how it goes with most features new to anybody. From the client side, a problem only existed when auto-saving of responses was not toggled on and they had to contact the administrator to get a link to edit their response.

Jotform assisted in getting to know our users (colleagues) better. We already had our questions ready, but Jotform as a tool was exceptional, truly letting us administrators streamline tasks with its ready-made form templates which look far from basic.

You can customize the surveys to fit any need. There are so many options to add different features!

It takes time to learn where everything is on the platform.

Collecting data from our student participants and members and then allowing us to analyze this information in a very clean concise manner.

It's super easy to use. It allows me to have a beautiful form without having to know how to code. I love most of the features, especially the signature, the thank you page, and it even sends out email after the form is submitted! I also like the data analysis tool.

Having to talk to somebody in order to get Jotform for enterprise.

I used Google form before and I don't like its design. It's not adjustable and doesn't look professional. Jotform design is very effective. The percent chance of people completing the form is higher when using Jotform.

Jotform has an insane uptime. Never had any inssue. It is really easy to set up and there is a giant knowledge base We use Jotform with most of our website costumers.

Downside: Sometimes is a little slow at editing in developer mode. But it is not a big issue.

Easy to build forms. Stability and data safety

Everything is so simple to use, due to its drag-and-drop editor. Plus it's super simple to implement.

Lack of customization options (e.g. custom code) is sometimes a problem, but nothing that stops us from using it.

We use JotForm to collect applications for our service, and also onboard new users into our programs and services.

Thé simplicity of use makes it a breeze to create forms for our events users registration.

It's little bit of a bummer to have to upgrade my paid account to have someone else in my team have full editor rights on the submitted forms I create. Unless I missed something at the moment they can view the submissions but not do things like sorting or filtering.

I need a no code online registration tool for my non profit events but I didn't want an ad bloated freeware, enter Jotform!

That it's quick and easy. I love that my customers can sign my yoga waiver form in seconds and it saves on paper. Also, it's easy for me to search through my signed waivers to see who has filled out their yoga waiver with me.

None. I found the logo sizing at the top of the form clumbersome, but it really doesn't matter to have a logo

It's an easy way (and paperless) to collect waiver forms for my yoga classes plus create a survey for yoga class feedback

I love how reliable it is to collect the information I need to help my potential clients.

Making a new form without a template can take a longer than I would like.

I used to have to ask all of the questions during a phone call with potential clients. Now they can fill out the form and schedule a time directly with my calendar link. It makes the process cleaner and faster for all of us.