Unclaimed: Are are working at Kit ?
Kit Reviews & Product Details
Kit's (formerly ConvertKit) popularity among bloggers and content creators is credited to the platform’s ability to remove the complications behind email marketing. The software provides a seamless experience that ensures they can focus on creating content that their audience will appreciate. Kit’s interface is simple and comes equipped with simple design forms and landing pages that truly convert.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Kit Pros and Cons
- Reliable deliverability
- Interface is simple and easy to use
- Broadcast email functionality is seamless and convenien
- A choice of 50+ templates and quality themes
- Handy additional elements like a countdown timer and past edition feed
- Lacks integration with ecommerce platforms
- Not ideal for multiple clients
- Solely specializing in email means that you’ll need heavier integration all round
- Clunky builder
- Lacks spam testing
Compare Kit with other popular tools in the same category.
Maybe the simplicity of the platform could be seen as an asset?
After working with CK for a few weeks, I began to notice bugs and missing features I decided in the end I just couldn't live without, so now I've *re-migrated* back to my old platform (MailerLite, if you're curious... LOVE THEM) Here's why I left Convertkit: 1. **there's no way to organize uploaded images:** this wasn't a noticeable problem in the beginning, but the emails I sent and the more images I uploaded, it began to take longer and longer to find what I needed 2. **there's no way to embed audio:** as a podcaster, this was vital 3. **the whole automation vs. email sequence thing** was cumbersome to work with But here was the NUMBER ONE THING, the deal-breaker: 1. **there's no way to see metrics for groups or segments of subscribers:** Many of us use Facebook ads or Google ads (or just have various streams of how people find us) and it's essential that we be able to track their engagement data. I was paying $$$ GOOD MONEY $$$ to get leads on Facebook and with ConvertKit I suddenly had *NO IDEA* how this segment of subscribers was performing. I couldn't tell if they were opening my emails, let alone clicking. So I decided to change platforms for the second time in two months. It was a hell of a lot of work. I reached out to CK with my concerns and they stood really strong on their strict "30 days only" refund policy. It didn't matter that I was just 15 days past that, it didn't matter that we'd just had two major national holidays (Christmas and Thanksgiving) during that time, none of it mattered, so I had to eat the hundreds of dollars I'd spent on the annual plan. But for me and my business, I need an email platform that is easy to keep organized and give me metrics that tell me is my ads are working. Convertkit failed.
email marketing
The Wordpress plugin makes it easy to integrate the sign up forms on my posts, pages, blog sidebar. Unfortunately, being unable to import my mailchimp list to convertkit, it is useless.
Their support is not helpful at all. After assuring me that moving from mailchimp to convertikit was "easy" and that "We'll get it working for you! :)" they refused to help when I ran into problems. They moved 171 subscribers but refused to move the whole list of 918 subscribers. Instead, they referred me to their so-called experts who want $500+ to develop a marketing strategy(which I don't even want) after wasting a week of my time.
So far, they are not solving any problems for me. Just a waste of my time. Their support is not helpful at all. After assuring me that moving from mailchimp to convertikit was "easy" and that "We'll get it working for you! :)" they refused to help when I ran into problems. They moved 171 subscribers but refused to move the whole list of 918 subscribers. Instead, they referred me to their so-called experts who want $500+ to develop a marketing strategy(which I don't even want) after wasting a week of my time.
The lady that contacted me to do the demo spent a generous amount of time answering my questions.
WORST CUSTOMER SERVICE EVER! You have to prove to them when you have a bigger list that you have at least 20% Open rate which is impossible and unrealistic when your email marketing ends up on the gmail promotions folder.
This is the most ridiculous email marketing company ever! The lady at the customer service chat named Courtney was unprofessional and even deleted my account even though I showed her many screenshots of my sales on mailchimp. RUDE! Will take my business elsewhere!