Klaviyo Reviews & Product Details

I like the integrated SMS features so that you can build campaigns around email and SMS flows.

Haven't found any features I dislike yet. The pricing is a bit high, but worth it.

We have a higher open rate and click rate with our new flows.

With a proper setup, Klaviyo offers best-in-class email automation for online stores, specifically with Shopify.

It can be a little pricey when you have many emails in campaigns.

Email automation for online stores

The editor is fantastic. It's intuitive, straightforward and anyone could pick it up in a matter of minutes. The fact that it lets you save key elements for repeated use is wonderful.

I wish the way that you view your flows was more nicely laid out. It's a bit of a pain having to scroll across such a large screen and zoom in. I also think that setting the conditions on flows could be simplified.

It's really easy to track ROI, to A/B test language and graphics so we're using what works best and it's brilliant for audience segmentation.

I use klaviyo's software to activate the increase of marketing networks in my company, since its content representation accuracy allows me to market important scalable line of business operations through intuitive commerce schemes, collaborative idea origin reasoning, real-time revenue support, branding proportions, native to a logo with green and yellow grouped lines, are in charge of financing the contact list references of your company, monitoring great relationships with customers, and a coordination of interactive messages through email develops this extraordinary programming, naturalizing its actions with a direct web approach and a robust assignment of certified algorithmic properties.

The email as the base interaction manager of the klaviyo system is in an unfavorable position for its proper performance, since its analysis source fails to equip with analytical load of rich forms to adapt its input panel for a correct response of messages, so sometimes they tend to be sent templates out of place, unrelated to the subject matter of the conversation between the user and the company, meaning a degree of internal confusion for the customers, who will repeat sending questions until their question is answered, which would saturate the program's input platform, making it stop and then make a loss of cache by the exaggerated load of data.

The powerful and impressive command leveling exercised by klaviyo programming has been used to mark integrations of purchase customization, in which its capture of organizational resources has been made loyal as one of the major tools used by my company, because this option allows me to recognize opportunities for changing trends in the market, Managing a secure message sharing in the cloud, supporting sales content through project life value campaigns, arranging high relevance messaging, scheduling reports of disproportionate failures, native to a segmentation of information review checks, are among the uses incorporated into this system.

Klaviyo has powerful tools for email campaigns, one could say that they maintain a fairly advanced level in these operations, with extensive amounts of data extracted on different platforms for complete segmentation, especially if it is your website based on sales, not excluding that one of the features that this software acquires, which I notice in large quantities, is that we can appreciate the income we have obtained during the processes of the movements based on email, ensuring your progress and the effectiveness of your online projects.

One of the big disadvantages that any novice user in Klaviyo facilities could notice at first glance, once they start using their tools, we can visualize that their integrations with other applications to encourage and guarantee the work through these ways to use their tasks, are not as effective and at the same time, can become quite frustrating, because it requires an upgrade and improvement to promote the effectiveness of most of their use options.

One of the main objectives for which we use Klaviyo in our company's digital facilities is that due to the advanced and guaranteed marketing through email that it provides us, since the work done by it is mostly effective, because thanks to this software we have been able to send each of our clients, campaigns and articles, with quite striking designs, to offer a professional service and good looks, mostly to ensure the sales that are planned to run.

Great analytics functions, ability to a/b test within flows, lots of segment & filter options, integrates well with other tools & sites, email design is pretty functional (not the best but better than most), easy to use

Don't think there is the ability to add gifs into email design, dynamically generated coupons have a poor design in emails

Wonderful for segmented automations related to ecom especially shopify sites.

The workflows are simple and easy to manage. The program itself is intuitive.

I dislike that customer service and lack of integrated option for Facebook messaging.

Email workflows and split testing are a dream in Klaviyo! The ability to track revenue is also a large positive - although - I've had some issues with that functionality.

The flows that Klaviyo does are great and help to generate additional sales for us.

Not sure. We are reasonably new to Klaviyo and so are just using the bread and butter features for now. No real complaints yet.

Helping to keep customers engaged and informed about our business and new products.

The team, they"re awesome. Its numerous functionalities.

Its laggy sometimes, doesn"t always work in the way it"s supposed to.

Advanced targeting on the back end.

Klaviyo has just made everything easier for us. Everyone, regardless of role and skill-set can use it. Our creative team has saved time, our analytics team has saved time. Segmenting is so easy and valuable. We were unable to easily do flows before and Klaviyo flows are unparalleled

No ability for custom reports. Increasing wait times for help chats. Some glitches from time to time.

Being smarter about seeing customer journeys. Becoming more personalized with email. Flows flows flows.

First time in Boston. I love the event, how they organized everything. The speeches are great, lot of information and the people is really friendly. It's awesome to meet the people behind Klaviyo. Such a great company with an epic culture.

I like almost everything. I didn't have any issue.

I help e-commerce make more money with emails. Klaviyo helped me a lot. I used it from the start and it's really the best.

One of my favorite features that Klaviyo offers beyond their tremendous ESP capabilities is their customer support. Their live chat is always super helpful in quickly answering questions and solving issues. The support we get from our CSM is also a tremendous help that provides us with strategies and solutions.

There are a few features that I believe Klaviyo is currently lacking. A more robust analytical dashboard with the ability to dive deeper into segment behavior would be amazing. Other things such as incorporating SMS with the platform would be very beneficial in the future.

The main problem we were able to identify is how and when users are churning and when to best intercept these users in an effort to prevent that. While this goes hand in hand with my dislike from above, it would be helpful to have that more robust dashboard so we are not pulling and analyzing all reports manually. We've been able to identify users based on engagement, interaction, which allows us to craft messages to individuals.

The amount of data stored on customers making very powerful segments and providing awesome reporting to make more informed decisions. Being able to create variations to test is great aswell!

It is a little overwhelming in the beginning. Having an onboarding manager would have helped me a lot in the beginning.

I’m understanding my customer a lot better. Being able to know what and when customers want to see content from me has been a benefit.

Segmentation functionality is great for hyper personalization using forms/campaigns/flows. I also love the ability to see behavior on an individual user's basis - it allows us to answer CS questions accurately.

Analytics is hard to use Inability to segment by tags No integration with some of the vendors we are thinking of using

Ability to send more personalized emails Communicate effectively with customers Drive sales for the company

I really enjoy the workshops, especially showcasing different companies using Klaviyo. Also, the tech support team helped me resolve an issue before start.

I don't like the workshops being crowded.

The templates and premade flows are helpful.

Klaviyo is more integrated with our site

Some WYSWYG features don’t work as I’d like

A lot easier to report and track our sales and attribute them to email

I find segmentation based on product purchases and collection interaction very useful.

Preview limits on email sends! They’re too low and hurt during promo periods.

More everyday. I’m just scratching the surface with capability.

The data science and ability to target customers

Sometimes it can be difficult to navigate

Automating emails

Klaviyo has opened up incredible opportunities for Eventbrite's customer-focused email marketing. The combination of automation and data connectivity gives us a much greater latitude to reach our customers in more meaningful ways at important times in their customer lifecycle.

I am not very keen on the organizational capabilities. Being able to effectively folder campaigns, lists and segments - particularly with the number of global teams that are using the product - would make for a much better user experience.

Being able to combine our customer data with our email automation has opened up a lot of possibilities that we did not have previously. We still have a lot to learn on how to maximize this connection.

The capabilities and offerings that Klaviyo has to offer

Little overwhelming - a lot of different capabilities to implement all at once!

All the problems!