Less Annoying CRM Reviews: 4.9/5 — Highly Rated

I like that it's easily customisable for a small business without needing in-house IT and it's super easy to set up and use. Customer support is rarely needed, but effective and responsive when it is! It integrates with google seamlessly, meaning that contacts entered on LACRM/mobile phone/computer are all shared. The remote access is super for our team who all work remotely. We use it multiples times a day to keep a track of clients and tasks, including those delegated to other team members. We've been using it for about 10 years now.

I can't think of anything at the moment.

Coralling customer details, pipeline stage, task planning. Keeps our business on track and our remote teams singing off the same hymn sheet.

No IT experience to fully customize to your satisfaction.

I'd prefer to integrate with another email program

The ability to track all email from third party email programs saves considerable time.

Easy Easy Easy, very intuitive. I have tried several CRM's and researched many. I have absolutelt no regrets and I will not look back. I forse staying with Less annoying. by the way The name fits, I have had VERY LITTLE annoinces with this CRM

Search feature only searches contacts, when I asked about it they said they were already working on it.

so easy to use across Phone, IPad and Laptop, I can update one and minutes later use another and it is updated. Very easy to search and find a contact anmd update communiction with thet contatct.

I barely needed the help section as it's pretty intuitive to use. That's a big plus. Also the live support was excellent. They answered the phone in two seconds. I'm not used to reaching a live person so quickly! This tells me that they actually care about helping their customers. So to the team at LACRM, thank you! P.S. I like that Zapier has been added to LACRM. This will save me time later.

I'm still new to it, but so far I haven't found any downside. If you need a ton of features in your CRM, this may not be for you. It's a simpler system, which is why I chose it. The "less is more" philosophy suits me.

Being able to track when I last spoke with someone and what we discussed. Also being able to run a query for follow up, etc.

LACRM- the name is the promise. The team are brilliant, the support prompt and the answers clear. Even given the fact that we are on the other side of the globe and a relatively small account the attention is always quick and personable. With the tutorials and support I would recommend LACRM for any small to medium sized business- well done guys- wish I had thought of it myself.

You have to go to another provider to see all of your contacts on a map. All else brilliant.

Replacing a mac based program that is not comparable with new hardware.

Easy to navigate - always only one to two quick clicks away from anything I need. Clean layout and platform.

Nothing I dislike yet. Just starting to dive into more reports and curious to see how that goes, but super happy with how everything goes into the system.

Easily tracks our prospecting activity, next steps, and daily tasks.

Solid CRM. Has critical components necessary; Database for clients; Adequate fields, integrates into email and calendar systems, imports/exports easy enough, enough filtering for reports.

Doesn't integrate with LinkedIn. Wish it would. Save time Re-entering.

Good control of client information, activities and To Dos.

Its simplicity, ease of use, the user interface, and the quickness of it - doesn't ever hang or get bogged down like other CRMs that I've used.

No way to simply add a "Phone Call" event to log that you called such and such person on this date, and be able to log a note about the phone call.

N/A

Using Less Annoying has created a centralized location for our entire client conversation, files, contracts and notes. We capture birthdays, work anniversaries and personal notes our clients share with us. This helps us personalize our communications. Absolutely LOVE the easy interface, and customer service.

It would be nice to have a direct email solution within Less Annoying CRM. Currently, we blind copy our LACRM account on our emails to capture them inside the platform. This is a great work around, so no complaints! Eventually, emailing directly inside LACRM will minimize the usage of other apps.

Less Annoying CRM is keeping us organized! We don't have to keep separate spreadsheets about our clients. All of our contracts, files and notes are stored within LACRM.

I appreciate the software's effortless customization, particularly when it comes to managing contacts and setting up pipelines. It's remarkably user-friendly compared to other options on the market, and the value it provides is exceptional. The customer support is prompt and exceptionally friendly. Communicating with the Less Annoying staff is always a pleasure.

I desire the capability to seamlessly incorporate multiple calendars since I rely on using more than one. Unfortunately, due to the absence of this functionality, I refrain from utilizing this feature.

Managing various products across different companies is made much easier with the pipeline feature. It enables me to stay organized and stay updated on the next steps. I really appreciate it

The pipelines are 100% customizable to fit our business. The shared calendars make booking meetings with associates easy. LACRM has all the features we need without a huge price tag and with no hidden fees. Customer support is amazing!

Tasks and task assignment needs some beefing up. Add more features and more tracking. Assign to a 'team' not just an individual. Track who assigned the task and notify them of completion and/or status.

We are a very busy, very small HR firm. With 10 people going their different ways, it's nice to be able to see the status of each and every project. Things are falling through the cracks any longer!

The customer service is amazing! They answer questions quickly and teach me how to do things that make my day to day business tasks more efficient.

I haven't used the filters and reporting much yet because I am still fairly new to LACRM, so I find it challenging when I do go to look for something specific. However, I expect this to improve as I continue using LACRM.

Provides organization to not only potential leads, but also important contacts that could lead to potential leads. Helps to organize my day in a quick snapshot of meetings and to-do tasks.

The CRM process is something that I've been challenged by for asa long as I"ve been in business. Finally, a colleague solved my problem connecting by referring me to Less Annoying CRM. It's streamlined, easy to use, very customizeable to focus on what information you want and when, and their customer support is second to none. They update based on feedback and communicate changes in a way that is.. you guessed it.. Less annoying. Highly recommend for keeping track of your clients and people you should never lose touch with.

Least helpful? It makes me do the work of following up on tasks and doing what I said I was going to do and it does it so easily I can't blame my CRM system for not getting the tasks done! I hate that I can't be lazy about CRM anymore. It takes away my excuses. Seriously there's nothing else I'd put in the "dislike" column. It's a solid product.

It solves the problem of keeping track of contacts I should be connecting with regularly. It makes it very simple and keeps me organized.

Before I contact a prospect or client, I know what correspondence my team has had prior to my interaction. It's a great place to keep all the notes about a client in one place so everyone knows what has gone before.

When I go from one customer to put in a task, I have to choose the customer again, even when I go directly from the file.

Communication. Continunity of follow up and follow through.

Easy to use and customer support. Love it

No rollover of information from company to contact so you have to enter all the same information over and over again such as address, website and mangement team.

Helping with my pipeline organization and calendar updates.

Less annoying CRM is easy to use and keeps all my information organized and easy to read. I apprecite being able to ask questions by the customer service team and get actual helpful responses.

I do stil wish there was a way to re arrnage tasks within a task. There has been a few instances when I would have liked to be able to gorup certain things together within one task calendar.

Im not exactly sure but it makes keeping all relevent information for clients and our business in one spot.

This CRM is very user friendly and anyone can use it and navigate around with very little training.

I haven't found any downsides yet. I am very pleased with it. Any questions I have had, customer service was quickly able to assist me with.

It is replacing the previous CRM we were using and were not very happy with. This is everything we need and links accounts together very well.

I am able to organize multiple businesses (such as leads, reviews, new clients, and potential clients as well as assign my team tasks that also helps keep them on track)

The only downfall is some notes I'd like to keep private from other team members, and not able to do that, but not a deal breaker.

Able to keep track of everything in once space. This is HUGE to run multiple practices. Only learning one platform, YES-PLEASE!

I think the LACRM is pretty simple to use with good search functionality. It makes finding contact information, tracking opportunities, and building a pipeline very easy.

I have not used many CRMs, so I dont know what I dont know. So I dont have a comment one way or another.

I use it for quick access to information. I also use it to generate pipeline reports. I helps me prioritze which sales reps need support and help closing business opportunties.

I like the fact that it is simple enough for any small business to use, but has all the features that any large business would require.

Not really anything to dislike, but if I had to say one thing, I wish they had a text editor in the description boxes.

We use it to schedule all of my trainers appointments with our clietns, as well as holiday time for all personal. Also keeping track of our sales and future potential sales.

We are using Less Annoying CRM to keep track of all our business customers and partners. We are a non-profit and this platform is exactly what we needed. It is intutive and easy to use. We can evey customized it to our own agency's needs. I can't speak highly enough of this product if you are looking for a CRM that is easy to use, intuitive and not daunting to your sales and marketing teams. Also, it is VERY affordable.

I can't think of any downsides right now.

We needed to have a centrally located depository for all our interactions with our partners and customers. It is easily used by everyone with access to the cloud. We are able to keep notes on all progress with customers/partners. We are able to generate and customize reports for the data collected.

This CRM is a gem. It is simple. Effective. Customized for you. And the price is right. Love it so much. Could not have grown my business without it.

Wish more client tasks and next dates were "drag and drop" on the calendar view.

Organization is key. They keep me on point, tell me when to do the next thing, and help me drip and follow up with clients. The best because it is so easy to use for sure.

The task feature is my favorite. I use it frequently to remind me of my day-to-day to-do's and assign tasks to others. It helps me stay organized.

No reminders of overdue tasks and not being able to assign time deadlines on tasks assigned to others.

They are planning on building out a wider tasks update with an option to set tasks with a specific time of the day to remind you about tasks. Though there isn't a timeline available for this, I know it will be benefit a lot of businesses.

Their Reliability and Top Notch Customer Service. We have been using Less Annoying for over 10 years now. We are an accounting firm and use the program every single day. There is rarely an issue but when there is I call or email and within an hour I have a reply. Excellent company with highly motivated employees. In my opinion the best crm out there for small to medium companies

There is only one down side and that is that there are some optional features that the big crm software companies offer that LACRM doesn't, but they are constantly improving their product.

the ability to edit pipelines has made it a life saver for me, because i can use it to keep track or where a clients tax return is in the process. It works with my phone system, so i click a link in a contact to make a call. It's allows me to link different callendars and keep up with tasks and events. We use it to schedule appointments and keep track of to do items.

I deployed LACRM in less than two hours. Try that with any other CRM on the market.. Also, the support is over the top. I almost feel as if I am part of the LA family. When I have a question/issue, they respond quickly, personally and intelligently. After nearly a year of experimenting with other CRMs, I have found the diamond in the rough...

I would like to see an additional pipeline view in which I can drag and drop clients from one stage to the next.

Although I always knew that "things" (follow-ups) were falling through the cracks, I never realized how many until I started using LACRM. Only then did I realize what I was missing.

Has all the basic features that a user would need to keep track of clients, tasks, To-do's, ability to log sent emails, notes and other CRM tasks. Customer service is very efficient and timely. LACRM gets back to me with answers to my questions or problems within 24 hours or less. Their monthly user fees are extremely reasonable compared to other available CRM programs, albeit LACRM has fewer features. Obviously, the more features there are, the higher the cost will be so for a basic+ CRM, LACRM is one of the best available.

These are my major negatives for LACRM: 1. Can't interface with Microsoft 365 Outlook email program so sent emails to a contact won't automatically be logged into the specific file. The user must either put in the email address that is coded for that particular user or "forward" the email back to LACRM so it will show up in the file. It's an extra step for the user to go thru 2. You cannot use LACRM to do "drip" email campaigns on an automated basis like some of the other CRM platforms available today. 3. You cannot run a universal search for specific "key words" that may show up in your notes when searching for a particular file. 4. There is no VOIP phone calling function if you wanted to call from your computer.

In my business, detailed notes of conversations, tasks to do and outcomes from those tasks, emails sent and other basic information retention duties are well executed by LACRM as I use their current iteration. It's very reassuring to be able to open up a client file and see all notes and information stored in the custom fields that LACRM enables the user to set up. Ease of finding information about a client is of paramount importance to my business and LACRM does a great job in this area.

It is so very simple to use. I'm very skilled at CRM and have used Act Software and Industry Specific CRM's. This one is just flat out easy to move around and so well thought out. It is not only Less Annoying but it is Never Annoying. And I'm more productive. I also love the notes feature, and being able to attach documents to files.

I would love to have an App. Currently there is no App for Android or iOS and that would be fabulous if they would develop it. The easy workaround is to bookmark the URL in your mobile browser of choice and have it show up on your top screen.

I have quick and EASY access to all of my data and entering new clients is so fast and simple. I also love the search feature. I can put all kinds of data, notes, etc into the Background Info field and can do a global search to find anything I'm looking for. I'm a postage stamp dealer and I use this field to state what my customers collect and what albums they use plus many other things. I didn't have this global search feature in other CRM's I've used. Remember this software is EASY but NOT BASIC.

Simplistic. Addresses all of my needs. The ease of use. It addresses all of my needs Much easier to learn

I can't find any. No. Maybe Talk into it vs. type None needed

Aggregating all the date for reporting.

Pricing and service far exceed anything I've used. LACRM squashes the financial industry CRM I used and does it at about 1/10th the price. Exceptional value!

I have yet to discover anything I dislike. I wish LACRM were directly compatible with iCloud. Life ain't perfect. LACRM is close.

I feel I have a better handle and control over my business using LACRM. It keeps me organized and in control.

I love the ability to take notes for any interactions with customers and vendors. We can upload files, pics, and documents directly to a customer's page. Anyone at our company can reference these anytime to help expedite customer interactions. If you are a bit creative, you can make countless possible customizations to manipulate Less Annoying for your business.

The name gives away what will be some of the issues. It is Less Annoying. Compared to what is available with Salesforce, there isn't much available with Less Annoying. It is a very simple crm that can't do everything.

It helps us keep interaction records with customers and vendors. We can reference those records at any time for the issues that always arise in any business.