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ManyChat
Automated Messaging Made Easy
4.6

( 142 )

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ManyChat Reviews & Product Details

ManyChat Overview
What is ManyChat?

ManyChat is a cloud-based chatbot platform that helps small businesses drive chat marketing campaigns through social media platforms and text messaging. Among its notable features, ManyChat stands out for its efficient message broadcasting, drip marketing, A/B testing, audience segmentation, and lead conversion tools. Its drag-and-drop interface also allows businesses to create custom chatbots with predefined templates and access to advanced tools that let agents prevent incoming bot messages while still communicating with key subscribers. 

Company ManyChat, Inc.
Year founded 2015
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
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What ManyChat is best for?
How does ManyChat compare to Zoho SalesIQ?
What are the pros and cons of ManyChat?
ManyChat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ManyChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
ManyChat Media
ManyChat video thumbnail
ManyChat 0
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ManyChat - ManyChat Homepage
ManyChat Screenshots
ManyChat screenshot 1
ManyChat screenshot 2
ManyChat screenshot 3
ManyChat screenshot 4
ManyChat Homepage
ManyChat Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 14, 2026
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142 ManyChat Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
May 13, 2022
 Source
Overall Rating:
5.0
Oskar S. avatar
Oskar S.
Founder, Attorney Client Acquisition Specialist
Share
"ManyChat is my favorite software due to versatility and the ManyChat Teams' amazing support."
What do you like best about ManyChat?

The software is easy to learn and use. Extremely versatile. For the most part, you are limited by your imagination when it comes to the capabilities. Mike Yan and the ManyChat team are awesome. They really care and listen to their users and work very hard to make sure their users have access to the best chatbot software available, and this level of care is something I haven't seen from a software company before.

What do you dislike about ManyChat?

It would be nice if the chatbot software could be used independent of Facebook messenger so people who are not on Facebook messenger could also be brought into the chatbot systems as well.

What problems is ManyChat solving and how is that benefiting you?

I am running ads to chatbots for both, my clients and myself. I am using it to automate many different processes and creating a custom experience for customers. I'm also using Mancyhat to send emails and sms messages to customers and keep the conversations going and relationships and connections fresh and hands free.

Small Business (50 or fewer emp.)
Apr 30, 2022
 Source
Overall Rating:
5.0
Ulmeanu A. avatar
Ulmeanu A.
Founder
Share
"It's a well-structured bot development platform"
What do you like best about ManyChat?

I started developing chatbot in 2018. At that time, ManyChat (and in fact all chatbot development platforms) were at the beginning, with many errors and quite a few facilities. Then, in the need to integrate as many software applications as possible, I worked for 1 year on ChatFuel. But, after ManyChat integrated dynamically integrated request, it convinced me to switch all my clients to this platform.

What do you dislike about ManyChat?

Well, I don't dislike anything. It's ok and I can do my job well for my clients. Maybe just the setting up of ADS campaigns where it's still not friendly enough for advanced marketing.

What problems is ManyChat solving and how is that benefiting you?

With ManyChat I managed to integrate many of the applications often used by my clients: FB Live, CRM, webinars, Email-Marketing, SMS Marketing. I managed to solve the complex problems that appear in attracting leads and in the customer-care area.

Small Business (50 or fewer emp.)
Apr 19, 2022
 Source
Overall Rating:
5.0
AT
Ali T.
Social Marketing Consultant
Share
"THE BEST TOOL I'VE FOUND"
What do you like best about ManyChat?

Amazing tool for anything chatbots, when it first started it was super unique. Our page was one of the few with automated dm's where customers could reach us at any time.

What do you dislike about ManyChat?

Some of the limits, such as no messaging after 24 hours, but that's not Manychats fault, it's restrictions set by Facebook / Meta and understandable. But a lot of these restrictions stop me from creating an even more effective campaign.

What problems is ManyChat solving and how is that benefiting you?

It simply automates all messages we use to reply to manual and more. Not only do we now automatically get our customers what they need straight away, but we're also able to capture leads.

Small Business (50 or fewer emp.)
Apr 08, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Это даёт максимальный результат в минимальные сроки"
What do you like best about ManyChat?

Выполнять сложные задачи, которые с наружи кажутся простыми и понятными.

What do you dislike about ManyChat?

Когда слишком усложняют вопросы, которые можно решить проще и быстрей.

What problems is ManyChat solving and how is that benefiting you?

Привлечение клиентов происходит очень быстро и эффективно. Возможность взаимодействия с самого начала и на долгий срок.

Small Business (50 or fewer emp.)
Apr 07, 2022
 Source
Overall Rating:
5.0
Seth S. avatar
Seth S.
Realtor
Share
"Great Service"
What do you like best about ManyChat?

The information collected is useful. Converted leads are solid.

What do you dislike about ManyChat?

Not very intuitive but I am also a technophobe.

What problems is ManyChat solving and how is that benefiting you?

No problems. Benefits are leads that are warm, have been vetted and leads I have had actual conversations with.

Small Business (50 or fewer emp.)
Feb 16, 2022
 Source
Overall Rating:
5.0
Radsé B. avatar
Radsé B.
Principal Ceo
Share
"Complete the 360 ​​degrees of your online business"
What do you like best about ManyChat?

From a simple like to taking an order and selling products and services. ManyChat is a platform that will allow you to integrate the entire work team in one place: Community Manager, Sales Agent and Owner.

What do you dislike about ManyChat?

It does not have a built-in calendar and an integration with Facebook Appointments would be very nice.

What problems is ManyChat solving and how is that benefiting you?

I have solved with ManyChat customer support, responses to comments, and inquiries. The most significant benefit is to improve the customer experience and, on the other hand, free salespeople from repetitive tasks.

Small Business (50 or fewer emp.)
Feb 02, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Definitely helped to have income during covid when my so called main income got crashed!!!"
What do you like best about ManyChat?

I used Manychat for a language book page. It helped find customers and helped to survive two years of Covid, because my business was crushed by covid.

What do you dislike about ManyChat?

Setting up took some time and a lot of effort as things did not work correctly. Took a lot of reading, watching youtube tutorials.

What problems is ManyChat solving and how is that benefiting you?

Manychat is like a best version of a salesman for my tiny page. Conversion is high once they send message to my page.

Small Business (50 or fewer emp.)
Jan 21, 2022
 Source
Overall Rating:
5.0
Haresh C. avatar
Haresh C.
Marketing Specialist
Share
"My favourite for direct message"
What do you like best about ManyChat?

Manychat is one of the best chat bot Instagram Direct Messages and Facebook Messenger.

What do you dislike about ManyChat?

my suggestion I don't see any downsides from Manychat

What problems is ManyChat solving and how is that benefiting you?

ManyChat will help you solve your customer's problems or questions quickly and ManyChat most uses benefits to grow online business

Small Business (50 or fewer emp.)
Dec 28, 2021
 Source
Overall Rating:
5.0
RH
Ram H.
Brand Strategist
Share
"Global App of the Year"
What do you like best about ManyChat?

Using ManyChat is easy anyone can do it, yet so important every business needs it. that is if you mean business. and the ManyChat community is the squad to join, i highly recommend it. Get on the "Many side of life." READ 'money'.

What do you dislike about ManyChat?

None, there is verything t like. the features are seamless.

What problems is ManyChat solving and how is that benefiting you?

Reaching more people in record time. Kching.

Small Business (50 or fewer emp.)
Oct 10, 2021
 Source
Overall Rating:
5.0
Dennis J. avatar
Dennis J.
Real Estate Sales Manager
Share
"ManyChat Experience"
What do you like best about ManyChat?

What I love the most is the automation of manychat

What do you dislike about ManyChat?

Limitations on broadcasting to number of clients.

What problems is ManyChat solving and how is that benefiting you?

Time in attending to all my inquiries.