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ManyChat
Automated Messaging Made Easy
4.6

( 142 )

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ManyChat Reviews & Product Details

ManyChat Overview
What is ManyChat?

ManyChat is a cloud-based chatbot platform that helps small businesses drive chat marketing campaigns through social media platforms and text messaging. Among its notable features, ManyChat stands out for its efficient message broadcasting, drip marketing, A/B testing, audience segmentation, and lead conversion tools. Its drag-and-drop interface also allows businesses to create custom chatbots with predefined templates and access to advanced tools that let agents prevent incoming bot messages while still communicating with key subscribers. 

Company ManyChat, Inc.
Year founded 2015
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
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Ask Questions about ManyChat
What ManyChat is best for?
How does ManyChat compare to Zoho SalesIQ?
What are the pros and cons of ManyChat?
ManyChat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ManyChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
ManyChat Media
ManyChat video thumbnail
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ManyChat - ManyChat Homepage
ManyChat Screenshots
ManyChat screenshot 1
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ManyChat screenshot 3
ManyChat screenshot 4
ManyChat Homepage
ManyChat Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 07, 2026
ManyChat Logo
142 ManyChat Reviews
4.6 out of 5
Mid Market (51-1000 emp.)
Sep 26, 2021
 Source
Overall Rating:
5.0
Denis A. avatar
Denis A.
Finished Machine Learning Training For E Commerce Management
Share
"Full featured and easy to use app"
What do you like best about ManyChat?

User-friendly interface. Almost no bugs during the beta period, which is big contrast with Chatfuel that was full of bugs. Great educational content that makes onboarding fast and painless. Programm for agencies (haven't tried yet but sound great. Easy integration with AI platforms!

What do you dislike about ManyChat?

I couldn't transfer Instagram bots from one account to another.

What problems is ManyChat solving and how is that benefiting you?

Instagram automation. Manychat makes it easy to communicate with 1000+ customers and deliver first-class customer service.

Mid Market (51-1000 emp.)
Aug 31, 2021
 Source
Overall Rating:
5.0
AL
Alejandro L.
Partner
Share
"Beyond the Marketing Bot"
What do you like best about ManyChat?

The power of the integrations and the apps

What do you dislike about ManyChat?

It is based mainly on Messenger; Facebook is not the best-accepted platform for business

What problems is ManyChat solving and how is that benefiting you?

Automating the responses, create powerful tools to do the repetitive jobs and tasks, to have every activity recorded and act upon it

Small Business (50 or fewer emp.)
Aug 18, 2021
 Source
Overall Rating:
5.0
Find Pros Ja H. avatar
Find Pros Ja H.
Ecommerce Specialist
Share
"Very helpful automation"
What do you like best about ManyChat?

The easy usability I experienced. You can create automation without special skills

What do you dislike about ManyChat?

Wish I could use more of the features first before paying for a subscription

What problems is ManyChat solving and how is that benefiting you?

I want to create message automation using Facebook and Instagram messenger. I realized that the platform can be customized so well that my customers can have an easy experience with my chatbot

Small Business (50 or fewer emp.)
Jul 07, 2021
 Source
Overall Rating:
5.0
YG
Yvonne G.
Realtor
Share
"i love the Many Chat Real Estate Bot. it has a built in system."
What do you like best about ManyChat?

It has a follow-up system that Nurtures and keeps in touch with your clients until there or ready to buy a home, sell a home, or rent a home

What do you dislike about ManyChat?

it is a little difficult to learn; if you follow the steps and don't skip any steps as I did. It will make it much easier to learn, quickly I am a current user of this product

What problems is ManyChat solving and how is that benefiting you?

I am getting new contacts and learning the proper follow-up process. It is helping me to improve my business. Looking forward to doubling my sales in the next few months!

Small Business (50 or fewer emp.)
Jun 03, 2021
 Source
Overall Rating:
5.0
Michael D. avatar
Michael D.
Digital Marketing Consultant
Share
"Very intuitive and easy to use, constant updates"
What do you like best about ManyChat?

ManyChat as a very nice clean UI, it's easy to navigate, very intuitive UI. I've been using the service for years, and they have continually updated the platform with new integrations, better UI, more tutorials, and a FREE course to help you learn how to use the platform for absolute beginners if you get stuck.

What do you dislike about ManyChat?

Nothing really, only subjective pricing...lol

What problems is ManyChat solving and how is that benefiting you?

I am managing FB pages with Bots to handle inquiries automatically.

Mid Market (51-1000 emp.)
May 13, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Chatbot Ever!"
What do you like best about ManyChat?

The user friendly interface, it is very easy to use!

What do you dislike about ManyChat?

The long-wait for Instagram Tools! Please hurry!

What problems is ManyChat solving and how is that benefiting you?

Attending client messages fast, with ManyChat everything is automated!

Small Business (50 or fewer emp.)
May 13, 2021
 Source
Overall Rating:
5.0
ER
Ehecatl R.
Chat Marketing Expert
Share
"Manychat is Awesome!!!"
What do you like best about ManyChat?

The interaction with the customers and everything that i can do in the bots

What do you dislike about ManyChat?

That the app in android don't let us send a specific flow

What problems is ManyChat solving and how is that benefiting you?

Get customers to my clients

Small Business (50 or fewer emp.)
May 07, 2021
 Source
Overall Rating:
5.0
Ritwik J. avatar
Ritwik J.
Co Founder
Share
"Review of Manychat by Chatbot Developer"
What do you like best about ManyChat?

The best part about Manychat is its very convenient and user-friendly chatbot flow builder. Also, it provides direct and seamless integration to Facebook messenger. It also allows the developer to test the chatbot before deployment. It's one of the most advanced platforms for rule-based chatbots with a lot of useful functionalities. Its growth tools such as short links and comment growth tools makes it really useful for marketers. It can also be integrated with the Facebook Ad Campaign to make complete use of it. It also allows us t to connect to external APIs using custom webhook calls. Using this feature we can call any rest API such as GET, POST, etc. It also has a template section where we can create and manage flows in the form of tempaltes.

What do you dislike about ManyChat?

The things that I dislike about manychat are that it lacks a good amount of integrations that are available on other similar platforms. It can have more integrations suck as Slack, Websites, Whatsapp, etc. Also, it lacks an inbuilt support for NLP for making AI-based Chatbots.

What problems is ManyChat solving and how is that benefiting you?

We are solving the problem of designing chatbots without writing any code and that too in very less time. With a platform like Manychat we can easily create, build and deploy a chatbot to a Facebook page within no time.

Small Business (50 or fewer emp.)
Apr 28, 2021
 Source
Overall Rating:
5.0
Niel R. avatar
Niel R.
Contributing Writer
Share
"The Best Lead Generation Tool We Have Used So Far in terms of Ease of Use"
What do you like best about ManyChat?

ManyChat's user experience makes it super simple for our team to map out the funnel and even make adjustments right away. And to think that some members of our team aren't tech savvy but can follow really simple instructions from the free course PLUS the support team is the best! They have answered all of our questions in less than 10 minutes whereas it would take us hours on other tools or worse, get ignored. I also love ManyChat being an all-in-one software solution for marketing. We use ManyChat not just for our lead gen campaigns but also as a CRM.

What do you dislike about ManyChat?

I am looking forward to having sms available in the Philippines. Aside from that, I'm good.

What problems is ManyChat solving and how is that benefiting you?

We help local businesses and national businesses turn their lead generation efforts into profitable campaigns. Our clients pay us only for the results we deliver and ManyChat has made our funnels one of the best with 50% conversions with 7-10 questions as prequalifiers.

Small Business (50 or fewer emp.)
Mar 09, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The Chat Boot there is!"
What do you like best about ManyChat?

Friendly user! It lessens workload on my part as it will be the one to the follow ups and answering for me.

What do you dislike about ManyChat?

Of course, it will say the same thing even if the question is not related.

What problems is ManyChat solving and how is that benefiting you?

Complicated questions of course cannot be handled by ManyChat and therefore I still have to do it myself.