Nextiva Reviews: 4.5/5 — Highly Rated

The APP works well and is easy to use. The desktop app seems to merge all calls/text/voicemails into a single bucket so it's easy to track. I like how the IVR setup is very visual and easy to understand.

No auto reply text incase of a missed call, this would be super helpful. The desktop apps can do a better join of grouping all missed calls into a one file/folder instead of sending to a specific number.

Auto Reply Text function for missed calls that go to voicemail. It would very helpful in driving call to missed calls, this would be a simple integration and a single text message.

I haven't used it yet, but the app makes it easier. The support agent was very patient; she spent a lot of time setting it up. She also guided me on how to set up my account when I needed to on my own.

The sales agent was in a rush; he was not honest about selling me the package. He told me I could get two local numbers but gave me only one number at the end. Then he said the support team would provide me with my second local number. He did not say anything about extra charges. The support agent told me it would cost me money for the second number; I would have to call the sales department.

Nextiva makes my business look professional.

We began using Nextiva since it offered a no contract VOIP service option and we needed more flexibility with a mixture of in office and remote personnel.

The service is not as reliable as hoped and the app has a lot of bugs and glitches. The administration is not intuitive and making modifications was difficult.

It gave us more mobility and capability for our office staff.

User-friendly system allowing opperating

Costumers cant hear us well on the mobile app

Technician extensions to enable calling out only

It integrates with our practice management software so that users do NOT need to 10-key in number (when integration working). Coming out with ability to text from desktop app.

The online documentation is very limited and is not thorough; it does not explain "why". In addition, I get various/conflicting answers when talking to support about the same issue. In addition, I have recently found that when an issue is "fixed" then it has caused another issue.

It has allowed us to get rid of our desk phones and all users can access their "work phones" from anywhere. They can access the desktop app on any computer or the app can be downloaded to their mobile device and utilized so that they no longer have to provide their personal cell phone numbers to receive calls.

Virtual fax multiple users customer service

sound delay when answering phones that was it

they could not solve my current issue and I am discontinuing service due to this

Uptime is crucial, and we're online most of the time as far as I can tell.

Support is tailored to assist only named administrators. many functions need to be called in to be enabled. Softphone features are not as modern as other solutions.

They are simply providing telephone communications with some additional features such as having a mobile application. Other than that, it's what you would expect from a run of the mill voice solutions provider.

good ability to customize the user experience; good financial value.

We've experienced fuzzy reception at times, but are working with Nextiva technical support to identify potential network issues, or other appropriate bottlenecks.

Nextiva is enabling us to serve multiple locations in an efficient way; they allow us to control these sites from a centralized administrative process and make needed changes as staff turn over.

The folks in customer service are very helpful and pleasant

The system setup is not intuitive. I had to call multiple times for assistance and tech support had to create "workarounds" for the system to work the way sales said it would work.

None. My previous VOIP provider's system was more robust.

The ability to not give out my cell and make calls from my work number on it.

Lately there has been a terrible delay in hearing peoples voice, causing several potential customers to hang up on me.

Call lag, sometimes takes a significant amount of time for it to start ringing, I enjoy that I can have 2 numbers go to my phone.

having an app to use in case our phones go down, being able to download the app, being able to use a headset with the phone, able to use our own phone with the application

Sometimes the phones are unreliable and they work off of the internet, so if we have no internet connection then we can not use our phones, having to log into a website to troubleshoot

They are helping with getting all of our phones back up after they just quit working. the app is helpful when we have internet in the office The app helps when we have no internet connection

WHEN IT WORKS IT WORKS WELL, ITS EASY TO TRANSFER CALLS

MISSED CALLS WILL SHOW BUT THE PHONE DIDNT RING

BEING ABLE TO TALK WITH PATIENTS AND OTHER EMPLOYEES

Nextiva's mobile app is a great service and adds some versatility to our business. The ability to utilize a personal mobile phone without your number going to clients is very helpful when an employee is not able to be at their work phone for whatever reason.

The clock on some phones is not able to be adjusted. When selecting the time zone the time doesn't change. Some phones in the office are always an hour off

The main business use we are getting from Nextiva is the use of multi-line phones and an automated call routing system.

easy to transfer and voicemail box works well.

dropped calls, dissappearing calls, and the phones have been horrible the past 3 weeks.

it is very easy to move patients from one department to the other without ending a call.

Different phone numbers are not a per phone number charge with Nextiva. They do offer 24/7/365 support for those who need the help. They also have an implementation team that will sit on the phone with you, get you set up, and make sure your system is moving along properly.

The sales department did not fully explain all the charges that could take place on the account. Everything from the call flows, fax service, call queues, and call recording require different login. It is not seamless like other VoIP services out there.

We had issues at the beginning with pricing and the free trial. As of today, we have worked with Nextiva to be on the same page hopefully. This has made for a better experience.

The concept of the phone system is great. There are a lot of built-in features to customize the phone system best for our operations. Love the call center feature!

The overall reliability in the service can use some major improvements. The Nextiva App never works properly and this is after countless troubleshooting efforts. The phone systems in the office go down a lot without explanation and I have to spend countless hours on the phone trying to get this resolved.

I am getting a better experience from our customers calling in. Instead of just putting them on hold we are able to put them into a call center where they can listen to hold music until an agent pics up.

In previous experiences setting up new phone lines, it was such a long drawn out process that took up a nice chunk of our day. When Anthony was assisting, it was very quick and worked right away.

I do not have any complaints for this setup. It was done fast and effiently.

We are now able to answer more phone calls in the practice, which is leading to less missed call and less voicemails, which is improving patient care.

I enjoyed talking to the support person. He was good at filling the gaps in support action with nice conversation.

My hearing is not the best, so I struggled with the european accent.

Phone hardware is pretty nice. Support is responsive.

Pricing and features are a good value for the money.

Initial Customer Service representative that signed me up was completely unreliable and not trustworthy. Hung up on me after sign up when experiening technical issues.

I like the ability to monitor my employees using the call recording feature. The service allows me flexibility to use my business phone number anywhere.

phones are great when they work, and when you learn how to use the software it's easy

hard to get ahold of customer service, sometimes they have no idea how to fix your issue, and the software isn't very user friendly

we have phones for our business, when you find one good representative, keep their name and try and get them multiple times

It works most of the time not to cause disruption to my work

The portal is confusing to use and not user friendly

Some of the staff can work from home. All lines/extensions/devices can be found in a spreadsheet for export

Customer Service is awesome; they really take care of their clients. I am new to the Company and have official training later on today; however, am optimistic that it will be a smooth transition.

The app doesn't work as well as I would like. We have had continuous problems with the app for our teleworking staff. Our issues have been escalated and still no resolution. The best they can come up with is that Nextiva does not work with a Verizon router. This is a problem since 2 of our offices have Verizon fios.

It appears to be easy to add additional lines, if necessary. Changing items on the website does not always work as it should.

I like that they allow us to have an online portal and be able to call.

I dislike that I usually have to wait for a long period of time before I am able to have my issue resolved or that something else happens while I am trying to fix something else. I also don't like how you do not show people how to use the online portal because then I wouldn't have to call if I could do it myself.

Usually our phone lines do not work after I set up a schedule and that makes it difficult for our members to contact us. I have not realized any benefits because I am usually calling for an issue that I have no idea how to fix and no one explains to me how the issue is created in the first place.

All my questions were answered. I was thouroughly helped with my request.

Nextiva's phone service seems to be spotty at times.

Calls do not always go through. The service is not incredible.

Quick responses when calling in to support and how much advanced technical support has helped me

how often basic level support breaks my lines and extentions

I needed a lanline system and nextiva made the cut

When I called in, Nextiva solved the issue, so I did not need anything else from the very professional representative.

I had to call in numerous times to get this issue resolved.

You all do VoIP, and it's relatively inexpensive.

The availability of the app is great! Unity for the office, and the Mobile App when remote.

It drops calls ALL the time. It's a regular thing when someone transfers to my phone; the app drops the calls. I'm scrambling to email clients to call my phone directly.

Desk phones at the office and remote applications for primary communication.

The onboarding process when we went live was great, we got a dedicated account manager and the training was great. The customer service is good and there are lots of options between email, calling and online support chat to get help.

The iPhone app is very broken with most calls dropping, chat messages failing to send/receive. The local PC application called Unity for the receptionist to answer and transfer calls fails often. The web portal to manage users, call groups and auto attendants has both a newer web portal where you can do most changes but then oddly there is a 2nd web portal that looks much older that you have to go to in order to make other more advanced changes. There is also very little ability to troubleshoot when issues happen, like explaining why a phone call dropped.

We were able to switch from an old Mitel phone system where each branch location was on separate phone systems, with Nextiva all branches were centralized so extension calling from/to other branches was seamless. Nextiva was also very useful when more staff started working from home because they could use the softphone app to chat and make calls (when the app works).

The online admin portal is easy to understand and the user/admin training was great.

Technical glitches that are difficult to solve

Being able to answer calls anywhere on one device

It allows me to work from home a lot easier. It came in clutch during the stay at home order.

The cell phone app is extremely glitchy. I would prefer to use that because a phone is a phone, but it only works half the time

Like a lot of businesses we needed a solution for office very quickly in the face of COVID-19 and Nextiva was able to get us going quickly.