Nextiva Reviews: 4.5/5 — Highly Rated

The ease of use and tec support. Not only does Nextiva help fix a problem, they tell you how you can take care of it yourself in the future

The person that sold it to us. We had a nightmare dealing with this.

We're able to answer phone calls on the go.

The support I received from Alina F. was beyond my expectations! She was super helpful, guided me through making the changes I needed to access all of the features, offered guidance and suggestions and was overall superior in every way! She is an asset to the company, and being this was my first interaction with Nextiva, it set the stage for me being a loyal client.

The interface for new users can be a bit intimidating, but Im sure after a while I will figure it out.

I needed an easy to use, reliable phone service for my business. It seems that Nextiva fits that bill and along with the superior customer support I received they seem to be my vendor of choice for these services.

Nextiva app has served me well as a business phone. I just had a problem start yesterday after using it for more than a year. I went into chat this morning and allowed remote access and they were able to resolve the issue quickly and easily. Nextiva customer service has been great and I love being able to use the chat feature to get the help I need.

I can't say there's anything I particularly dislike. It has worked very well for my office.

Everyone in the office is on the go on a regular basis and being able to "take our phone with us" has been a game changer. We don't always want to give our personal cell phone numbers out to every person, so this allows us to take the office with us and this has been very helpful. The texting feature is an added bonus that we are really beginning to use more often and so far that has worked very well too!

The great tech support and how easy it is to create a support ticket or to read up on configurations on the website.

Well, I really can't think of anything the support is so good.

Allows for serveral phones to be in sync and when our clients call they can get through to someone right away.

Utility. The ability to carry my office phone with me wherever I go. Set-up was also extremely easy, within an hour I had the line set up with a number I prefer using. Addiitonally, I appreciate the toll-free number included in the package.

As a new user, it's hard to find something to report on this.

Having a number for my business.

customer service was quick and now it is now super easy to use.

on my own onboarding was difficult. easy once i got someone on the phone.

Full phone call capabilities and texting. The handsets are very useful too

Nextiva is a VOIP service which is very easy for both your staff and IT department to use. Support is helpful and useful and the implementation process is efficient. Due to the nature of the program, it's really useful to get able to get all of your staff onto the phone system, through the desktop and mobile app, and have all features at the administrator's fingertips to edit.

The only real downside is pricing. It is a naturally pricey product because it is a regular subscription that is priced per user. However, the sales reps are really flexible and did everything they could to accomodate my organization's budget and needs.

We used to have old physical phones that was managed through an oudated, complicated to use program. Through Nextiva, we've been able to almost completely remove the need for physical phones. As the IT manager, it's a lot easier for me to make changes to the system. Staff can also easily change settings for themselves and access features like voicemail.

Techs available on weekends. Walked me through to q resolution.

Long hold times when calling. Quicker response would be better

Connection issues

I have 9 accounts with Nextiva. It like to keep all my spas on the same platform. I love the recording feature. Ease of use is supperb

Sometimes the support people are not the best. Vladyslav was OUTSTANDING!!!

Voip platform, good call flow

Nextiva is like the superstar of business communication tools. It's got your back with VoIP, video calls, and team chat that you can count on. It's super easy to use, grows with your business, and packs some cool features. Plus, their support team is awesome. You can use it on your phone, and they take security seriously. It's not the cheapest, but you get what you pay for. If you want top-quality communication, Nextiva's got your back, no matter how big or small your business is.

Provisioning devices with Sometimes can be a bit tricky at times, but their top-notch support team is always there to help.

Nextiva is solving our communication challenges by providing reliable, scalable, and feature-rich services. This ensures smooth operations and efficiency, supported by their excellent customer service.

the customer support is great and friendly. they are well versed in what they do and you can settle a problem in 1 call.

the wait times for integration services.

As an admin for an insurance agency who specializes in Medicare, nextiva has benefitted the agency by allowing us to stay compliant with CMS (Center for Medicare & Medicaid services) regulaltions. This keeps us out of trouble and running smoothly, so we are able to further assist our clients.

24/7 support! With a live person! App is easy to use.

The reporting from Nextiva does not show missed calls. It may be the way I have the call flow set up, but all calls show as yes-forwarded. There is not a report that shows missed calls. Voicemails don't show on the desktop dashboard.

Providing support that Talkdesk didn't offer or provide. We can now do everything from the same platform - talk, text, and video conferencing.

The app works amazingly, and the customer support is the best we've seen so far! They're always there to help and easy to access.

So far, nothing. We've been satisfied with the app.

It allows use to easily communicate with our clients via text messaging and voice calls. The team collaboration ability is also great as well.

Ease of access to customer service, easy access to website

Nothing that they can fix - internet issues with concrete building

Solving forwarding issues

Was able to get quick support through chat instead of having to be on the phone

It would be nice if the site was more user friendly and had more training

For this recent chat I was able to have Nextiva easily reset a new employee voicemail password

The simplicity and how easy it is to set up and use

sometime navigating through very specific needs I have

Incoming and outgoing calls to multiple buildings

Ease of use and dependability for sending faxes.

The price point is a little high if you send quite a few faxes.

Sending faxes without having to have a machine in my office. Nice!

They were able to gain remote access to my computer and fix the problem.

The wait for online support was a little long.

My office phone was offline and they were able to log right in and fix it.

What I like best about Nextiva is their prompt responses and knowledge base. Each representative that I have had the pleasure of working with to fix any issues with our devices and services had come through, and the time frame to solve a problem was done so within minutes of getting on the phone with them.

The only downside that I have experienced as a Nextiva customer is, when one of our phone went out, we have no idea until the phone stopped working. Our service representative, in my opinion, should have notified our office of any warranties and service contracts that were at least 30 days out from expiring so that we could have made internal decisions BEFORE finding out that the device was no longer under warranty once it stopped working properly.

I had help today with getting a staff member access to their phone's voicemail setup, and help with converting a recorded voice file to the correct format to upload to the Auto Attendant Module. Easy Peasy!!

Always great customer service. Even if there is a long wait time, there is never doubt that the issue will be resolved.

I think the web version and app are hard to use and sometimes don't work the greatest.

Helping make sure we can help navigate our customers through any issues.

That I can send txt. That I can copy the # of the person to call and a Nextiva icone will pop out & I can place the call

That I can't sent email from the platform

that I get appointment notifications

The ease of getting work phone on my personal phone. I like the ease of use combined with the powerful ability of not missing my important calls. It is easy to deploy to the employees you want.

The least helpful thing is that I need to contact IT when it isn't working instead of handling myself. Include more features like conference calling and virtual mretings.

Mobility is very important and it allow me to take calls anytime. It is easy to use with little help necessary. I am more productive because of this app. Being able to answer calls anywhere increases my performance.

Ease of use and reallibilty. I can use it in my web browser, my phone app or a business desk phone.

Phone app could get better yet is a good app.

It allows me to be in contact with my clients all the time no matter where I'm at.

I can easily update call numbers for our front desk to ring residents.

The portal is semi confusing sometimes to use.

It helps us use speed dial to call residents.

What I like best about Nextiva is its user-friendly interface, making it incredibly easy to use. The implementation process was smooth, and their customer support is top-notch. The frequency of use is high for our business, and the extensive set of features Nextiva offers is a definite plus. It's also relatively easy to integrate with other tools we use, which has streamlined our operations.

To be honest, there's really nothing significant to dislike about Nextiva.

Nextiva has solved key challenges by offering call groups for efficient call routing, an after-hours auto-attendant for professionalism, and call recording for quality control. Its ease of setup saved us time and resources, enhancing our operational efficiency. Also their platform Nextiva One is great.

The app has everything you need to keep your phone and tex communication with you. The customer service is quick to help with any questions or to explain any of the features. It is very easy to use, we use this daily.

Nothing as of now. So far everyting is very smooth.

Nextivia is like having your office phone in your pocket or on your computer.

I love the chat support. Very easy. Always answer questions well and are polite.

The Nextiva One app is not as good as the old app.

We are able to integrate with our CRM.

I like the fact that you can obtain your 'telephone needs' through their website or through their online/phone support service very easily.

I believe they do not have physical locations.

Nextiva is solving the need to communicate easily with customers while using their great, easy-to-use products.

Using Nextiva for our business has proven to be a game-changer in more ways than one. The features and user-friendly interface empower our employees to work efficiently, smooth operations and increased productivity. Nextiva has helped grow our business in many ways! Love their support and always fast.

The only thing I would say is when transferring calls on the nextiva app it does not transfer correctly and the call drops.

I had a problem with some settings and I called support and in minutes they helped me out and fixed our phones to keep receiving calls thank you!!!

I have been a very satisfied customer of Nextiva for several years. Nextiva is a cutting-edge cloud-based platform that has enhanced our business operations and productivity by consolidating all of our communication tools and features such as VoIP, video, chat, fax, and email. Nextiva provides my company with expert customer support and technical assistance 24/7.

There is nothing that I dislike about Nextiva.

It has allowed us to consolodate all of our communciations seamlessly.