Nextiva Reviews: 4.5/5 — Highly Rated

The support and convenience is always A+. I can take my business with me anywhere I go and not miss important calls and communicate via text unlike landlines.

Nothing, I love Nextiva products and support.

Setting up office phones and support is always available and to help me solve my problems quickly with no downtime.

Very helpful walk through explanation/tour of the set up. It's very user friendly and easy to navigate, unlike other phone providers back end website.

There was nothing that stood out on my end

We needed a new phone line, and yours is very easy to set up, manage, change, update, etc. unlike others

CenturyLink is discontinuing our service and it was very easy to get setup with Nextiva. It also looks like the mobile phone app will meet all our needs.

Trying to get my phone number ported is a bit trying.

My current VOIP service is discontinuing in October. Nextiva is solving this issue for m.

Our main concern regarding phone service for our business was the customer service and functionality of the product, which Nextiva is delivering both.

the online portal is a little hard to navigate but with the customer service and quick respond that is not a issue

our business phone and fax services are provided through Nextiva and the simple functionality of it is very beneficial.

The show of care from all the representatives for the begining to onboarding.

Not to dislike at this time everything has been great.

As of now there are none that I know of as of yet.

The process has been painless, the price point is reasonable, the features are abundant and everyone involved has been helpful and kind to work with to make this change.

So far I really can't say I dislike anyting.

The biggest issue is optimizing my time. I wanted the ability to get rid of the onslaught of robo calls and the IVR system helps with that. Then, I wanted the flexibility to let my remote assistant answer calls when I need her to but I don't miss anything else. There were added benefits of having the faxing and so forth, but I would have been happy with just the first 2 solutions.

Having been a part of the Nextiva team for a year now, I'm excited to share my experience. The standout feature for me has been the remarkable video call capability. It's transformed the way we communicate and collaborate, especially in remote work setups, making interactions feel both personal and productive. What's even better, using Nextiva has translated into improved metrics on my end. The efficient and high-quality video calls have enabled me to connect more effectively with clients and colleagues, leading to quicker decisions and better overall performance. In short, Nextiva's video calls have truly elevated my professional journey over the past year.

while the video call quality is generally impressive, there have been instances of slight degradation in image and sound quality, which can impact the overall experience, especially during crucial discussions. Furthermore, I've noticed that customer support response times could be improved. There were instances when I needed assistance with a concern, and the response time was slower than anticipated. Addressing these weaknesses would certainly enhance the overall reliability and user satisfaction with Nextiva's services.

Nextiva is helping my entire company to improve their times, they were horrible, now we can focus on provide a better customer service with all those points of contact.

Nextiva has been so important in transforming my business from a local shop to a nation wide store. Without them I would not be able to handle the traffic I do now.

So far I have not encountered any problems with nextiva. When I was porting my number there were some delays in the processing, but as soon as I let them know they helped me and solved the issue on the spot.

Nextiva is solving the problem that before I did not have a way to create a call flow. My customers would call to me directly. Now, with Nextiva, I have the ability to take messages, divide on departments and much more.

I like the remote access support. It's really nice to have someone be able to walk you through things to better understand them by doing it together instead of simply being told. I learn best by doing and it's a great way to teach me how to better navigate what I need to accomplish.

The search function doesn't always work so them I have to manually scroll to locate the device. It really takes up a lot of time. I wish there was a way to show all devices without scrolling through them. It should be an option.

I am new to assigning numbers on devices and I couldn't understand how to unassign and reassign. I kept getting an error on the devices themselves and kept reverting back to the settings I had tried to change. Luckily the rep was able to use remote support to show me and then ever so patiently wait while I tried it myself and answering any questions I had along the way.

Customer support, was super professional and help me learn and setup everything.

long time to answer the phone. When I called it took long time to answer.

All my customers can call now and to business number.

Awesome app to use to save time. I can track calls, emails and text.

No issues... works great. I've used many contact management programs and this one is the best!

Nextiva works great for incoming calls to ring to all sales peoples cell phones. We do not have to sit at the desk to answer.

Always reliable and some members of your staff are outstanding

Nothing is just that I was trying to set up my new account and one of the customer service representatives refused to help me but the last representatives was amazing

Call center

Nextiva is rock solid, reliable and has the best customer service representatives in the VoIP industry. Their online portal, NextOS, is easy, intuitive and powerful. Great company & highly recommended.

If there is any downside to Nextiva, it would be dealing with the sales department. Sometimes, receiving quotes can be slow and cumbersome & understanding the breakdown of equipment and services can be a bit confusing.

Nextia is a unified communications platform. This allows our business to be more agile and resilient and able to adjust to communications changes instantly. If a location has issues with Internet or power, routing calls from one location to another is done instantaneously using the NextOS portal. Setting up and modifying users and call flows is simple and painless as well.

Techs are always available and ready to make the changes that I need to make according to my business needs...anything from products to changing messages or routing calls. I love to use my cell phone as a business phone with their app and be able to text clients from the business line.

I would love the Nextiva App to allow to phone contacts.

It's allowing me to better communicate with my clients. It allows my staff to work from home with the use of their phones. It allows us to text with clients using our nextiva phones.

customer service is very responsive, the customer service they will call you right away, you get to make adjustments ,.

directions on how the phone works and litte gadjets,

making money able to call customers

Ease of fax portal and great customer service. The rep walked me through everything, and set up my user profile in a way that made sense! Helped me get two users at a discount too.

I honesly can't think of anything to say here. I am very happy with Nextiva.

We recently got a new copier that doesn't have a faxing capability. We now can still fax, with Nextiva's service! (By the way, Fax was not given as a choice "purpose" so I didn't know how to answer the previous question)

The call flow feature and easy to navigate back-end

The reviews in the mobile app on IOS make me skeptical. And that the feature to change your Local, Toll-Free and Fax numbers are busted

Automating and forwarding calls

Nextiva offers great customer support. They were able to help us quickly and resolve our issues promptly so we can return to service!

Possibly the wait time for support staff. But it isn't always too long.

They are solving our issues with our call trees and how we can see eachothers lines when they are ringing in case we need to pick up for them.

At any point and time, I can call or chat with support immeadiately and get a resolution in minutes. They make you feel comfortable (and not stupid) when you may not know something and then educate you so you may know how to resolve the issue yourself. I love these people!

So far I do not have any major downsides. The only concern I may have is in the past, their wait time for chat support used to be extremely long. But as for my recent experience, I didnt heven have to wait 5 min before being supported.

The problems Nextiva is soling is using VOIP. As well as the benefit to have an app integrated on your phone where you can take business calls all from your personal device.

Dylan was super helpful and worked efficiently to ensure we were able to complete several phone updates quickly and easily

So far all support has been wonderful and quick turn around for any issues our company runs into. No complaints so far!

We were looking for a solution for a simple Salesforce integration and during the demo process Nextiva was able to deliver exactly what we were looking for.

Using Nextiva has been a breeze due to its easy to use interface, as well as ability to organize and streamline multiple calls during the work day.

There isn't a set queue for the different types of calls that we receive.

Nextiva is allowing us to screen all calls that all 7 of us receive throughout the day. This allows us to stay organized with the high volume of calls that we receive.

Every person I spoke with was super helpful and patient.

I haven't had any issues so far. The only obsticle I'm working on is there aren't numbers with my area code available. But that isn't Nextiva's issue.

I want to be able to make and receive calls and texts from my cell phone without using my personal cell number.

I've enjoyed using Nextiva because of the customizability and ease of use. I'm not real techy, but I've grown comfortable making changes and customizing it to our needs.

When I have questions, I sometimes wish there was a better knowledgebase to find answers at rather than making a phone call. However, I always get what I need through customer support.

Call flows, recordings, internal transfers, conference calls, and most call-center related uses. I also run a lot of reports to see how we're doing with our hold times.

The technical support is second to none. It's as if the specialist can read my mind and figure out what I want to accomplish. The support is consistently excellent. I've used Nextiva for approx 14 years.

I really can't think of much to complain about

N/A

I like how attentive and helpful the representative I spoke to today helped me and was extremely nice.

I don't like how the phone lines drop so often

Assisted us in being able to transfer lines and use our extensions

Reliability: Nextiva has been praised for its reliable service, including high call quality and uptime. Their infrastructure and technology are designed to provide clear and consistent voice communication. Scalability: Nextiva offers scalable solutions that can accommodate both small businesses and large enterprises. This is important for businesses that anticipate growth and need a communication system that can expand with them.

I have not had any issues with thier services to that would lead me to have a bad thing to say about this service I have recived from them. The app has follow me meaning it rigns as my desk phone rings which has been great!

Nextiva provides a range of features that have enhanced communication and collaboration, such as the call routing, auto-attendants, voicemail-to-email, conference calling, and more.

Customer Support is amazing, Set up was fast and super easy, I appricate the support and ability to manage my business lines from the app. Love being able to have a business number my clients can feel confident with calling!

I do not have anything negative to say about Nextiva. All around the support is great, the employees have a positive attitude and are there to help you out!

As a veteran owned small business using your personal phone for communication can look a little skeptical. I wanted my business to stand out and Nextiva definetly is helping my business look professional like we are.

They have every conceivable feature for incorporating VOIP with CRM and more. Very happy with their product.

If it's possible, they have too many options.

Integration of my ACT! CRM with their VOIP has been a time saver.

The onboarding was INCREDIBLE! To be able to have someone take you on a step-by-step of how to set up the specifics of the account to fully operate it! Love it.

I have yet to discover any. Everything that I have seen and experienced thus far has enabled me to take my career and business and life to the next level!

Being able to speak with multiple customers and get their immediate feedback over the phone is priceless. It's the connection for me. Building the rapport with the fanbase that takes things the next level!

We have a unique situation in needing to have US numbers forwarded to international staff for phone calls. We just started working with Nextiva to make this happen and so far so good. The customer service has been top-notch. Nextiva was the 3rd VoIP company we called and within one hour of my submission on their website, they called, met our exact needs, we signed the contract and set up our account. We reached out to Zoom with no response after 2 weeks of submitting a request on their website and while RingCentral contacted us right away, they never answered emails sent. I even set up a meeting with a rep, who never showed up to the meeting. Nextiva spent 40 minutes with me on the phone setting up my account and walking me through anything I'd need to do within their system. Amazing!

Nothing so far. My experience has been very positive.

They set up our business with a toll-free number and multiple US lines that forward to international personal cell phones.