Nextiva Reviews: 4.5/5 — Highly Rated

I really like using Nextiva because the user interface allows me to seamlessly navigate through the app when on calls.

The caller-id is hit or miss. When taking a call, certain practices don't show up with the caller-id.

Nextiva is allowing me to take calls throughout the day for multiple subjects for different practices that we work with.

Customer service and ease of use, feature rich

Have not noticed any downsides to the integration

Making a small business solve the influx of inquries without having to hire personnel.

They were easy to communicate with and able to set up our system easily!

Their system can be a lot to learn for a new user.

A main phone line that connects to all of our users.

I have not yet utilize the service as I just set it up with the help of the onboarding team. The agent that helped me was extremely helpful and walked me through the process very quickly and in a manner I was able to understand. I was impressed at how many features are available to me with the system during the set up!

I had emailed the representative that I originally set the account up with as he said to do so if I needed help and he would get me to the correct place, however, my emails went unanswered even though I sent at least 2 if not 3!

It is allowing me to make sure customers get to the correct department when they call.

Very quick to help answer questions about getting set up and integrated into my CRM.

Nothing is least helpful and I see no downsides.

Nextiva is allowing us to seem bigger than we are and allowing us to scale our service and sales team.

Ability to use in multiple devices, features

No automatic greeting creation/ lack of ai use to create greeting

Having a system to receive and make calls to support my customers

The most helpful in Nextiva is the Customer Support who is always ready to help in any queries. There are many features to explore which is easy to use and in a systematic manner. I like the user interface with multiple options. Nextiva is designed by ease of implementation and has ease of integration and frequency of use.

While I am calling someone and till then if I have to message the person it gets glitched and the message delivers to the other person.

Nextiva is helping me to connect to many people whom I can help them with their requirements and provide them proper serivce whether they want to communicate via call or text.

The mobile app they provide is truly exceptional, especially for those times when we're away from the office. It's user-friendly and has significantly improved our workflow. Unlike previous experiences with a different app years ago, the company's decision to opt for Nextiva has proven to be an excellent choice. Thanks to this app, we've seen a notable boost in our metrics, resulting in an increase in successful deals.

I haven't encountered any major issues with Nextiva. The app functions smoothly, although there have been occasional hiccups with the texting feature. However, I must commend their customer service team, as they have consistently been a tremendous help whenever I've had doubts or questions.

Our previous VoIP provider caused us significant problems with frequent dropped calls and distorted robotic voices. In our quest for a more reliable service with better uptime, we came across Nextiva, which turned out to be the ideal solution for our needs.

The excellent services provided and prompt, reliable customer service. I am a small business that is just getting started, so the option to have an affordable base plan was very helpful as well.

None so far. Nextiva has exceeded all of my expectations with easy onboarding and the appropriate amount of guidance along the way.

I am a small business that was using my private phone number for work. Nextiva allowed me to get a cheap, affordable business phone number and also provided me with unlimited eFax services which was something I was previously paying for with another company.

The support chat technicians have always been incredibly knowledgeable, patient, & friendly. While I'm not a fan of a few things of their system, their staff do a great job. I wish every experience could be like the one I just had.

I've used Free PBX, Ring Central, & Vonage just to name a few. While not as knowledgeable as some of these technicians for their specific product, I do work in the I.T. field & tend to have a deeper understanding of all the functions Nextiva obscures behind tech support only.

It's nice to have a reliable support from knowledgeable agents! In effect, this is solving problems relatively quickly whne they arise.

From day 1, the Nextiva support team has been so helpful. It was so easy to get started, and that was very important for us because our previous provider was not providing us with good service. We called Nextiva wanting to get started right away, and they were able to walk me through all the essential steps to port our numbers and the team was very helpful in leading me through the integration process. The actual phone systems are very easy to use, there is a great desktop and mobile app that is provided with the service making it super easy to access my call log anywhere. I use the desktop app frequently to check the recent calls made and it has made it easy to screen calls as they are coming in with the caller ID features. We will use the mobile app frequently in the winter when we may experience business delays due to weather which will be very helpful for us.

So far I do not see any downsides. It has been super easy and a pleasure to work with this team. Only thing I can think of is when our internet is down, our phone service shuts off as well. That might be the only downside I see with this phone system. Otherwise I am very content with the service!

Nextiva is making our business calls easy by providing easy to use equiptment for a great rate, with a support team able to assist with any issues. Support was lacking with our last provider, so the support team of Nextiva is super beneficial to have in helping us make any changes we have to our call flows.

Fast calling and display is easy on the eyes

That I can't dial numbers and send messages at the same time

Calling

We use Nextiva at my organization and I love it! It helps me to stay organized with all of the call tracking and voicemail features. It was easy to set up with our systems. I use it everytime I'm working remotely, and even sometimes in teh office. The one time I had an issue, it was resolved easily with their support team.

I may be unaware of this feature...but I wish I could turn down the ring when I have my volume up on other things like web conferences.

It helps me to stay reachable when I work remotely.

Everyone is super helpful! Always provided with a case number right away and they always confirm the best call back number in case the call drops which makes me feel good but at least I know someone will reach out if that does happen.

Wait time to get someone on the phone. But other then that, everything is great!

I had two phones under the name extension.

The platform is very easy to use, and the friendly interface allows me to stay in touch with my clients effortlessly

That I can't send PDF files via SMS, and also the fact of not having in the same application access to the recordings of previous calls

The communication with my clients

I love that I can reach out and expect help asap. They also stay on the phone with you until you have received all information you need to move forward.

There is nothing we dont like. They are great

we needed to access our fax. we didnt know we even had a fax portal

Your customer support staff in the Ukraine. Especially Yuri who was able to get my dumb ass through the entire process including staying on the call while I got information from other people I had to call. As the president of a company, I wish I could have a worker as good as Yuri. I will absolutely be suggesting Nextiva to others assuming that other support members are as great as Yuri.

there was one or two bugs when trying to record my voice but Yuri was able to get around them easily.

We used to pay over 5 times the money for worse customer service.

Accessibility, ease, helpful. Customer support

Not experienced anything yet. Not issues

Great support and not missing phone calls

Their support people. i have had great experiences with knowledgable support personnel.

Nothing. I find the experience to be very user friendly.

They help me, as a new employee at my firm, setup new hire's phones and trouble shoot current employees technical issues.

They provide a good service and I'm always able to reach someone who can help when I need it.

Although the app works well it could use some more finesse and options.

We are able to work offsite and get all of our phone calls.

Nextiva provides crystal-clear voice quality, reliability, scalability and the customer support teams are responsive, knowledgeable, and dedicated to ensuring your satisfaction.

The mobile app can be improved, it may not hang up a call on some Android phones.

Cost efficiency. Nextiva service is not just about superior quality; it's also incredibly cost-effective. Gone are the days of astronomical phone bills. With Nextiva, you can enjoy unlimited long-distance calls without worrying about your budget.

I like that Nextiva offers many different types of plans, wich makes it such a versatile company to work with since it has many accomadations for your phone and fax experiences. Wether you are working remotely or in an office, you get the same quality and support.

Downsides of Nextiva would be phone wait times to speak with a representative , although its not ALWAYS.

Nextiva helped solve our incoming call issues. It helps with the office work flow and productivity.

I am fairly new to Nextiva, and I must say that what I like best about it is the seamless combination of excellent technology and user-friendliness. What I like best about Nextiva is undoubtedly their exceptional onboarding process. From the moment I joined the company on the first day, the onboarding was nothing short of amazing. The took care of me and she deserves a raise! Outstanding work, I will most tefinitely let people know about her and Nextiva. Secondly, the tech behind Nextiva is top-notch. The platform offers a wide range of communication and collaboration tools that have significantly improved the way I work. The voice over IP (VoIP) system is crystal clear. Additionally, the customer support from Nextiva has been excellent. Anytime we've had questions or encountered issues, their support team has been quick to respond and resolve the problems, ensuring that we can continue working smoothly.

My dislikes about Nextiva are relatively minor (none so fare) It's been amazing to work with the company.

Nextiva has been a game-changer for me in terms of simplifying my phone system and addressing several critical issues. One of the primary problems it's solved is the complexity of managing my phone communications. Before using Nextiva, I struggled with a fragmented and convoluted phone system that made it difficult to keep track of calls, messages, and voicemails. However, since I started using Nextiva, the benefits have been remarkable. It has streamlined my phone system, making it incredibly easy to use. I now have a centralized platform where I can manage all my calls, texts, and voicemails efficiently. The user-friendly interface allows me to navigate through my communications effortlessly, ensuring that I never miss an important message or call. Moreover, Nextiva's features like call forwarding and voicemail-to-email have improved my responsiveness and overall productivity. I can now seamlessly redirect calls to the right team member and access voicemails from anywhere, which is especially beneficial for a busy professional like me. In essence, Nextiva has solved the problem of phone system complexity and inefficiency, benefiting me by simplifying my communications and ultimately enhancing my productivity. It has made managing my phone system a breeze, allowing me to focus more on my work and less on the intricacies of my communication setup.

THAT WE HAVE ONLINE WEB ACCESS TO REVIEW OUR ACCOUNT EASILY

OUR ORIGINAL ACCOUNT MANAGER WAS NOT VERY PERSONABLE AND NEVER CALLED US BACK. WAS RUDE.

WE NEEDED TO UPDATE USERS AND CHANGE VOICEMAIL AND GREETINGS.

The customer support has been outstadning

Some downsides are the apps on both mobile and desktop. I have experienced some login troubles and errors but nothing the support team can't fix!

Helps us message our customers and other team members from anywhere as long as there is an interent connection.

I like the friendly, informed, customer service and the simple ease of use architecture of the platform

There is nothing I dislike about Nextiva.

basic business phone system for solo operator.

Ease of use, features such as MMS, and ease of implemetation.

The billing system needs updates. The web app does not notify when there is an issue with a payment. It alsondoes not let you choose and in oice to pay.

It allows me to work crom anywhere that there is an internet connection.

Log in to your user account and your can use it to call & receive call

I don't like, that I am still unable to clear the call log, even through there is a clear call option is available

The phone system, that we able to set up the way it meets our business and cutting the cost of our phone bill

Customer service is outstanding and the Soft Phone app GUI is easy to use.

Nextiva has checked all of the boxes needed to provide voice coverage for my clients and prospects.

They offer a more comprehensive solution compared to traditional POTS. The softphone application enables me to send and receive calls on my mobile phone using the Nextiva platform, which displays my company's name instead of my personal cell phone details.

Customer service, they answer ready fast.

A lot of updates lately, requires computer admins to enter their password for every update.

Routing, Phone configuring