Nextiva Reviews: 4.5/5 — Highly Rated

They're so helpful. They will help with any problem and solve it.

I wish the wait times wouldnt be as long but other than that everything is fine.

Any phone issues, call issues, and its benefiting because it makes things easier for our office.

The priceline and included features paired with the top tier customer service made switching to Nextivia a no brainer.

So far I have not encountered the downside.

I received a Portable handset at two remote locations with a shared fax for a rerasonable monthly price

I like how easy it is to add new licenses, create new or update existing users, support is very responsive and does not close a ticket until they are absolutely sure that the problem is resolved. Nathan Kramer, our account manager has been excellent in pointing me in the right direction for Nextiva's products and services!

I can't say that I have much that I dislike about Nextiva. There are the occasional odd bugs that sometimes disrupt workflow but that is understandable and comes with any service of this magnitude.

Nextiva allows us to communicate internally, with customers and much more. Their service is always reliable and has not caused many issues, if any with dropped/missed calls.

Nextiva makes it easy to seperate work calls from personal.

I wish the app had a few more options regarding account information.

Nextiva allows me to keep my personal number for myself and use their number for customers.

Nextiva has provided us with a way to communicate with our clients in a streamlined and user-friendly manner. Whether I am at the office on my desk phone, at my home office on my desk phone, or working remotely using my cell phone or PC application, I have all the options available. We also utilize the text messaging option daily as many preferred communications of our clients have shifted to text messaging over the years.

The app on my PC often needs to be restarted after the most recent major update. I assume this will be worked out, and it hasn't caused any issues.

Nextiva provides our small business with a phone line for client communication, text messaging options, and fax correspondence, which we use heavily with the government entity we work with regularly.

We have been very happy with Nextiva. As compared to our last solution, Nextiva app's ease of use is remarkable. Couple of years ago we migrated to nextiva and the implementation and migration was really smooth. We needed a robust solution for our dispatch agents, after utilizing Nextiva since last many years, I can say we have the best Contact Center Software solution deployed. From Chats, video calls, conference, to inbound/outbound SMS this UCaaS Platform is providing us all what we need. With the groups, flows and other extremely useful configurations available on portal, Nextiva is pretty handsome Call Center Infrastructure (CCI) Software. Nextiva stands the best amongst the VoIP Providers. In case of any updates, configurational changes, or in case of (rare chance) troubleshooting the customer support has been awesome.

The report / monitoring feature of calls can be improved a lot. When I need to get a report on missed calls, I would like to filter out the calls in a way that doesn't include the numbers who were called back. Also, 3 entries per missed call doesnt makes any sense.

Call groups and extension handling is pretty awesome. SMS, Instant Messaging is saving every day.

We signed up for Nextiva a few days ago. The customer service and onboarding process so far have been excellent. The desk phone arrived 48 hours after we signed up, and aside from a small hiccup with the time zone settings (which turned out to be my own error and not on Nextiva at all) it was an incredibly fast and easy setup! The audio quality is great. It was really easy to integrate into our existing tech stack. So far we have used this system daily. We are still exploring a lot of the features but so far they seem fairly simple to understand.

Some of the things we are interested in involve paid upgrades that we do not feel are worth the investment. (For example, business texting and conference calling should be part of a base level package but they are only available on the 2nd tier and higher). There is also no option for an AI voice to generate the phone tree. I have used systems in the past where you simply typed out what you wanted the phone tree to say, selected an AI generated voice, and let it do it's thing. In this system we are having to do this ourselves.

Nextiva is solving the issue of needing a phone system for a small startup that doesn't break the bank. We have limited funds and a bootstrap budget. Nextiva provides great value for what it costs.

Nextiva covers many of my company Center Hope Solutions' communication needs. The call, messaging, fax, and ability to set up meetings make running my business better. Also, the support has been really helpful. *Update: Nextiva's updates over the last few months have made it more functional. The support from Nextiva has still been great.

The learning curve of using all of the abilities of Nextiva can be confusing, but support often helps with this. The various options that Nextiva offers can be overwhelming at first. Update: I wish the fax and messaging were on the same dashboard.

My biggest problem when I started my business was using several different programs to make calls, text, fax, and have team meetings. Honestly, working like this made a significant cost to my overhead. However, combining my business needs with one company and app made running a business more affordable.

I like how the notification window comes up in a small corner so it doesn't overcrowd when a call comes in. I also like how easy it is to use it is very beginner tech savvy.

I would say the only thing I dislike is not being able to hear voicemails that are left which can be a ME issue and not a Nextiva issue

The problem Nextiva is solving for me is having to use a traditional handheld set. I can answer using my headphone make it super convenient when in the office.

I like how user friendly the desktop version is, I love the fact they developed a mobile app so I can stay in toch even when I'm away from my office, and my favorite feature: Analytics, using this I can keep track of what my team does on a daily basis

There is nothing to dislike about Netiva, I love it!

On top of providing great calls quality, the caller ID keeps unwanted calls away, this helps improve our productivity and a lot, the fact that I can send and receiver media files makes my days easier

User friendly platforms, up to date technology and great customer service

I often have to clear my cache for logins to different portals to work

Nextiva allows us to have a clear connection to our customers with few to little disruptions.

Super reliable. Flexible service. Fantastic pricing and easy setup and troubleshooting. Customer service is fantastic as well. Super easy to setup and use.

I don't have anything bad to say about them.

I moved out of a brick and mortar office and now work for myself. I love that I could port my old number easily and forward my VOIP line to my cell when needed. The Vfax and conference lines are a huge benefit.

It's nice having one place where I can route call for two bussinesses and over 100 agents.

Sometimes I can get confused on how the calls route exactly but the support is always super helpful and gets the problem resolved.

Routing calls for all our agents and it benifits us and our clients by being able to reach an agent on duty.

It is simple to understand and they make it easy to choose a plan based on what you need.

You don't need to be IT person to use it. it is great for small business

I don't need tech to come and set up any device. Everything over the phone and easy to set up. Support do it for you and explain everything you need to know.

Their customer service is great. Everyone is very friendly, super responsive. Easy to get ahold of somebody quickly.

Their mobile app can be wonky at times - needs improvement.

We use Nextiva for our VoIP and main office line. Their platform is easy to use - purchase new devices, add them, assign to users, set-up call forwarding, call groups, etc.

VoIP Providers - The Best Contact Center Software - Best in class UCaaS Platforms - Effortless Call Center Infrastructure (CCI) Software - 5 stars

Not too many negatives however more updates would be nice. Sometimes the app can crash but a simple restart will get you right. Outside of that just bug fixes that come up but overall very impressive!

It solves the ease of use to make calls on the go tied into the work phone. It is nice to have a personal phone but also an integrated work phone for calls,taxt and more!

Nextiva has completely revolutionized our sales and support process. The system was easy to set-up and launch and has been 100% reliable. The call quality is excellent! It has all the features we need in an easy to set-up package. It isn't labor intensive on our IT department and the UI is easy for our end users. The option to use the desktop or mobile app make sit great when our team is out at events. The chat function between team members has streamlined our internal communication allowing support without having to call customers back or transfer them.

We haven't run into any dislikes yet and really don't forsee any issues down the road. The service fits our business model perfectly!

Nextiva has allowed us to streamline and change our entire sales and tech support funnel, providing faster service to our customers. It's also allowed us to expand and grow our sales department with the ability to work and connect anywhere in the US.

They were extra helpful setting things up and don't have a lot of hidden fees.

Non so far, they helped me set it all up

They are helping me change phone carriers for my business.

THE AMOUNT OF ADDITIONAL SERVICES IS NOTHING SHORT OF GREAT. EACH OF OUR LOCATIONS ARE TAILORED-MADE FOR THAT LOCATION.

I HAVE NOT FOUND ANY DOWNSIDES AS YET. TO DATE IT IS FUNCTIONING PERFECT.

IT IS KEEPING UP LIVE 100% OF THE TIME.

THEY TRANSCRIBED YOUR VOICE MAILS YOU CAN SEND TEXT AND VOICE MAIL YOU CAN CONECT YOUR TEAMWORK IN ONE CALL

COLORS AND PROBABLLY CALLS GO THROUGH LITLLE BIT LATE ON IOS APP

CAN CALL CUSTOMERS IN THE US EVEN WHEN TRAVELLING OUTSIDE OF AMERICA

Solid platform, solid customer service they have a lot of patience

Having to have an issue at all, but at least you are profecient at solving issues

connectivity issue.

Intutive to set up and use so far. Support chat is fast and helpful. Excited to step into the next genneration and away from landlines. Numbers are porting and and am excited to roll out with the full team asap. Phones ringing off the hook!

Sales man seem a little ummmm disinterested and ordered the wrong devices. Different tech offered to replace but with a charge I was not interested. Since the phones have a warranty, not too concerned if my team breaks the not "rugged" wireless handset.

Ability to handle calls from anywhere and monitor customer service by review calls afterwards.

The tech support was great. Called in and the hold time was very minimal and the tech I spoke with Dylan was very friendly and knew what to do to get the phone to pull and IP and get it connected. Once it pulled and IP he was able to provision the phone to the correct info wothout issues.

No complaints at all. Tech did everthing we needed

Giving reliable phone service

The system is very easy to use. Phones can be moved from office to office or office to home very easily. The system is easily configurable for your needs: routing calls to different extensions and voicemail to email. The support is great.

Nothing I can think of. Once we learned the system, it has worked very well for us.

Reducing our phone cost and providing a unified system across multiple offices so calls can be easily transferred from one location to another

Our office was having problems with our phone system, and thanks to how fast and cooperative Nextiva is, our issues got resolved quickly.

Nextiva works fast and accurately to fix our problems, only downside, it may take about a day before all issues get resolved

Keeping track of incoming and outgoing calls as well as any missed calls

The software is reliable and easy to use.

Sometimes tech support can be a little slow.

Since we went to a full time remote environment we needed to get rid of our on-prem phone system. We can easily spin up a new line and add users as needed.

good services about nextiva and been a client for many years

i have no dislikes in nextivas platform.

the problems nextiva is helping us are troubleshoot with users

The phones just work plug and play. they always have phones you can "give to your Client when they sign up

I am trying to get me team access to the training

VOIP for clients

Great customer service. Very helpful in providing info

Some technical issue here and then but always resolved

Making calls is easier with them

Using the chat section on the website is fantastic so I do not need to call for assistance when I need help. Extremly quick to respond and always solove the problem.

Having to go through the intetnet for phone service isn't always great if we lose internet power but that rarely happens!

We need more than one line at my company and they were able to offer us four lines.