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Nextiva Reviews: 4.5/5 — Highly Rated
Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans and a reliable level of international call quality. Nextiva's VoIP solution is recognized as the “Best Business Phone System” by numerous publications, thanks to its 99.99% uptime and impressive integrations with top apps.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation, Videos, Webinars |
| Languages | English |
Compare Nextiva with other popular tools in the same category.
It's so easy to use, very intuitive and straightforward
Seems to have service outtages every know and then.
Makes it easy to connect to coworkers and patients
We were paying AT&T 300 plus dollars per land line. We have lowered our phone bill by over 1000 dollars a month.
Not being able to change phone tree while number is in use.
It solved my problem with the cost of my AT&T bill.
Simplicity of the online management of the phone system; quick and excellent phone support.
Not able to manually block spam/robo phone numbers; have to call support to do this.
Testing phone lines and network connectivity for possible dropped/disconnected calls.
We had been relying on a business phone system that required us to be there in person to monitor call flow and voicemails. In our slow season, we would have to go there just to see if anyone had called.. now with Nextiva, we can monitor for any emergency calls without being tied to a desk. Transition was seamless, and honestly faster than i expected. I've been able to get all questions or hiccups solved quickly through their chat agents. So far, it's been a game changer in my lifestyle.
We haven't found anything so far that we dislike, but we just started using the services this month.
Allows messaging and calls to be monitored from anywhere (and more importanly all in one app)!
You do not have to wait long for chat support. Very fast and knowledgable.
I dont have anything to report on this today
We use this to answer calls for our support team
Ease of use for the technologically challenged. Most helpful for me is the ability to securely contact my clients, and co-workers, collegues and other providers. I can click on past names and numbers; no need to dial. I can easily choose past voice messages and dictate from them. Mute and unmute is easy to see. Response from Support is quick and easy to follow
Not sure this is a Nextiva issue, however, from time to time when I click the Nextiva Icon, it opens to the login block and won't allow my username/ password combo, but when I login to put in a support ticket, my username/password are the same as previously. This may be 'operator' error, I've noticed an error on my part one time
Client/clinician communication. Clinician/clinician communication. Clinician/ outside source communication. Hands free communication. I talk, leave messages, etc., while entering data, eating, or whatever, while using Nextiva with ear buds, or other accessories. Great that Chat is available
It's not the cheapest, but with a 3 year commitment it's very cost competitive and offers more reliable than some of the other similar brands in the space. I can't speak to comparisons with the more expensive solutions but for someone using 1-10 lines, this is a great fit and has scaled really well with users and features as we have grown and changed. Auto-attendant setup was easy and intuitive and allowed for a complex call flow even on the simplest plan. I imagine the integrations will be just as straightforward. If not, you can always call support
The only challenge was adding the conference bridge feature. It required an upgrade to our contract and multiple calls to sales and support. Once we were taken care of by the right department the rest was easy and now we have multiple secure conference lines!
Customer and Internal facing communications to represent a professional appearance.
Affordable, reliable, great customer service
Learning curve, but this is true for any solution that provides additional services not offered by landlines
Phone service and control over multiple physical locations
I am an insurance agent in Arizona, and Nextiva has made my agency growth much more accessible with its updated system. They keep updating every month, making improvements consistently.
I am waiting patiently for when they have their email system updated to where I can email directly to my clients. Besides that, there isn't anything I can think of that I have any issues with.
They are giving me the freedom to work from anywhere and still take my work calls. Having two small kids has benefited me greatly. I can have my producers work from home.
Customer service agents get right to the point and fix your problem!
None. So far so good. Everyone seems very competent!
Better phone service; better customer service
