Nextiva Reviews: 4.5/5 — Highly Rated

The convenience of the account is helpful for working with more than one person at a time. Easy to use and simple.

May be difficult to use if you are not tech savvy

N/A

The whole app's renovation is easier to use.

Sometimes it is difficult to find a call record.

Customer Service experiences

I love the 24/7 support team. I love that they partner up with Poly and use their competitve and top of the line products. They also have the HIPAA compliant line, and provide a fax number that comes with the package. I like the versatility, the ability to answer the phone on the computer, on my phone using an app, and using the physical phone. I am thoroughly impressed and satisfied with the service and have absolutely no regrets about going with Nextiva

There is nothing that I dislike about Nextiva.

I am using Nextiva for my psychiatric practice and Nextiva is connecting my coworkers and my patients. It is allowing me to operate from anywhere and not be tied to my office.

I'm happy that Nextiva was able to provide me the guidance to set-up my phone and Nextiva account. I'm more than happy with their service. Kudos to AJ Encarcega.

None! I'm very happy with their service.

Connectivity with our clients.

The set up was seamless Spent about 20 Minutes for the whole thing, the person on the phone was super helpful and walked me throug the whole thind

So far I have not seen a downside everything is great so far

We have had issues with the call quality with our old service provider, and we have not noticed any of that

Flexibility, that the best tool we have used with nextiva, allowing us to grow our account within budget and not getting surprises for add on on the fly. Also their Customer Service is excellent they are a group of very dedicated people that will stay with you until the issue is resolved.

Maybe a more User friendly dashboard, sometimes is hard to get to the feature that you would like to modify and maybe having the posibility to put Emergency message in case you are not able to open your business, (snow storm, hurriacan, 50% off on the dollar store, etc.)

Getting in touch with our clients, being able to answer every single call that gets to our business, and being able to work from home, is one of the many features that make Nextiva our patner on business

I enjoy the way you can add additional service to your business. Easy access to your system so you can setup your phones how you need for your business. You can take your phone anywhere that has access to the internet and work wherever you go.

Some of the trouble shooting can take a few mins longer than I would like. But in the end the job gets done and I'm happy with the out come.

Nextiva has created me a network for my phone systems that can handle a large volume of calls throughtout the day. I can update and customize the entire process.

The app in itself allows a variety of functions that other applications lack.

The amount of time it takes for a call to connect.

They have solved the ongoing issue with not being able to hear customers on the other end.

I like the fact that I can control phone calls and tesxt from an app and have access to my business calls on my computer and personal phone.

Not able to do telehealth. Cannot do videoconference externally. Would would be a great feature if allowed.

ability to not have an actual phone and still be able to have a business phone line

I connected with Jordan via the homepage chat app, he was super helpful answering my questions, as my need evolved he was also very accessable over the phone and very effective at getting my account setup and running. The experience was one of the friendliest most approachable transactions all year.

I've only just launched the account so my experience is limited, but with how helpul the tech team was setting me up after completing the sales and onboarding, I feel confident that they will be able to quickly address any concerns as we get running.

I subscribed my business to Nextiva so that my remote sales force could all interact with customers from a single local number. Now my customers and prospects see my company as a singl local location, but I have the flexibility to hire a sales force from anywhere in the country.

Nextiva has great and fast customer service. Regardless of how little or insignificant my quetion is, they are always happy to help and provide a lot of assistance.

Sometimes the wait times via the phone customer service line are a little long, we have waited for upwards of perhaps 40 minutes. Chat is available faster but it is not as helpful sometimes due to the complexity of the issue.

It has completely solved all of our business communications needs. We are also able to dial internationally which is awesome. They have really helped us with our business needs.

It was super easy to setup, and the desktop app makes it easy to change the configuration

Haven't had anything come up just yet, but ill come back to add something if it comes up

Nextiva makes it easy to manage multiple numbers for marketing purposes

I like the affordability the most but I also love the ability to block spam calls. I have used other providers that limit the amount of spam I can block. The customer service is also great. Thanks.

VOIP services can sometimes lag in clarity and speed. I have encountered times when I sounded like I was talking in slow motion. Obviously that isn't good and I have had to use my cell phone to replace VOIP in these circumstances.

I think Nextiva is always trying to improve their services. I often receive notification of upgrades to their app and platform. I like that they continue to try to improve.

Nextiva is a highly regarded VOIP service known for its reliability and feature-rich offerings. Users appreciate its user-friendly interface, making it accessible to businesses of all sizes. Its scalability allows for easy expansion or contraction as business needs change. Additionally, Nextiva's excellent customer support and mobile apps for on-the-go management further enhance its appeal. Overall, it's a dependable choice with a wide range of features for seamless business communication.

Nextiva is widely praised for its outstanding features and reliability, making it an excellent choice for many businesses. While some users have noted its slightly higher pricing compared to other providers, the service's performance and customer support more than justify the investment. With a user-friendly interface and seamless scalability, Nextiva caters to businesses of all sizes. While international calling costs and porting delays have been mentioned, they are overshadowed by Nextiva's overall exceptional performance. Although the mobile app and integration options have some room for improvement, Nextiva's strengths in providing a dependable and feature-rich VOIP service make it a top contender for enhancing business communication needs.

It provides faster communication along channels and it also helps me keep track of what my team is doing throughout the day. It has really become an everyday tool and I feel like the information I'm gathering is actually accurate.

User friendliness and Ease of Use with the product.

I have no comments so far. As a user experience specialist, the product works well and the documentation is easy to follow.

We wanted a VoIP product that was competitive in pricing as a small business. Critical for us was having a service that is RELIABLE with unlimited calling eatures, integration with our CRM, along with having one solution for phone, video, texts, etc. I was impressed with Justin Stokes and Slava, as the main seller for us was the addition of the toll free number and the tremendous customer service we received.

I love Nextiva, the quality of the calls are mostly clear and customer service is well above par

I have nothing bad to say about this product at all

I am not quite sure what problems they are solving but as a phone system with multiple lines it is quite good

The customer service was very helpful and communicative.

The only downside is not due to Nextiva but my current provider because it will take up to 3 weeks to port number to Nextiva from them.

Helping me solve business phone service

Lots of technological power and capacity for expansion.

Can be a little bit complicated to learn the entire process but I noticed that the service team we're always happy to explain things to me.

Every time we call, they are patient and look for the answer.

Excellent technical support and Nextiva uses thier own network, not AWS. Everyone we talk to is very friendly and, knowledgable. So far, the call quality is excellent and the VTECH phones they provided are professional.

It is not a negative, you just have to be able to be self directed and know how to adapt to the computer and cloud based reality we are in now and, be able to set up you own equipment with the help of Nextiva Team.

Using our cell phone and computers to run our firm anywhere in the world 24/7! All calls recorded, On Hold Music, Auto Attendant, Groups, Call Parking, business value for the services provided. 24/7 Customer Service.

The app and online portal are both user friendly and easy to understand.

Sometimes the app will crash without notice but this does not happen often and could be related to offline access.

Works great for accepting calls through PC and keeping communication moving.

Nextiva VOIP is a game-changer for business communication. It offers seamless onboarding, crystal-clear call quality, and a user-friendly interface. Their feature-rich platform empowers teams to work efficiently. With reliable service, competitive pricing, and excellent customer support, Nextiva is the top choice for enhancing business communication. Highly recommended!

I have had nothing but good services from Nextiiva. I have been a customer for over 8 years. I have had little very little downtime. The service has only goner out once for a few minutes one time.

Thye solved the abilty to have quality calls. I had Vonage beforee them and it did not work at all. I almost went with Land Lines before I found Nextiva. It was seemless moving tot hem.

Customer support was very helpful .they work as per your need.

Everything is line,just automation of signup should be there

Calling solution

We have been using Nextiva for years but recently moved most of our team to the app and have seen great results. The app is easy to use, perfect for the worker who is on their computer and using meetings and headphones.

Nextiva used to be a little glitchy on the app but the app has been very stable lately, it really isn't a negative at all.

It has allowed us to go 100% virtual and eliminate the need for physical phones and devices. As our users have gone more and more to meetings online, it is a natural evolution to the app and VoIP for calls.

The interaction with humans at the very begining, first from chat, to personal phone call, to onboarding, all in one session.

I'm new to nextivia, so haven't had a bad experience yet.

Confidentiality for using a business telephone number without exposing my personal number.

I hate to say this, because I am a fan of quality customer service, regardless of what country my agent is from, but I was extremely happy that my concerns were adressed concisely, with full understanding of how business is done here. I say this, after having spent my entire day speaking to several other companies with agents from other countries who asked me to answer questions entirely unrelated to how I would text ny clients in order to get a texting "campaign" approved just to message my clients as I would with any phone at any time. It was such a frustrating ordeal until I spoke to Pierce, who was a live person chatting me from the second I clicked on the chat button. Personal service is EVERYTHING!

The only current downside I see with them is related to their app, as I cannot see a way to delete old texts or call logs. Their customer service, quick onboarding and assistance were excellent, so this is my only real issue.

I had used Godaddy Smartline to communicate with my clients for the last eight years and it has been glitchy and, today, it went out for seven hours. I was unable to text clients and often cannot send pics thru text. It seems I will have smooth communication with Nextiva.

Nextiva has many things to like about it. It is affordable, reliable, and convenient. Eveyrthing is right at your fingertips. Meetings, texting, phones.

I can't find anything to not like about it. My experience with Nextiva has been wonderful. Onboarding was quick and easy and support has been helpful.

The live chat is extremely helpful. Being able to get imediate anwers from co workers have been a real time saver.

If I have an issue, they'll always get me an answer.

Phone call queue are kind of long most of the time.

Helps me not have to fully learn phone systems because the staff is knowledable.

Fast resolution to problems as you experience them! Either by chat or telephone they are effective and quick!

Some minor call interuptions and glitches but within acceptable perameteres.

We need a strong system for our customer service reps to use on a daily basis. With the growth of our business, we will soon need to expand this as our needs continue to grow!

I really love how reliable the service has been. We have not had our phones go down one time in the two years we have been with nextiva. Their customer service is great, and I've never had to wait long if I needed assistance with anything.

The primary thing that isn't specific to nextiva is the formatting for uploading audio. Being limited to 8bit requires extra work to update recordings. There is an option to record from the phone, but I would prefer the editing abilities of an outside recording system.

Nextiva has a great app that allows us to take business calls from anywhere. It's reliable and great to not have to give our personal numbers to people during off hours.

The support you recieve from your account rep and the support team are excellent.

Only downisde for us was not useable in Australia

Communications for our cusomter facing employees