Nextiva Reviews: 4.5/5 — Highly Rated

I appreciated the flexibility of options with Nextiva for my and my partner's small business. They had app support for my, a reasonable rental for a physical office phone for my partner. We could get limited main toll free number access, caller ID, fax portal - all for a very reasonable monthly expense as we are starting out and very cost conscious. The flexibility allowed us to get important features we needed, and trim out unnecessary options and features that were overkill for us at this stage of our game.

If I had to identify a "dislike" - I do with the call flow process was more intuitive to set up call flor from main number to individual numbers / voicemail. I do think I will just need to spend a bit more time figuring out the process, and admittedly I haven't worked with the support folks yet to see the level of assistance they can provide on this topic.

Nextiva has given us an entire VOIP telephone / voicemail / fax system.

Our phone system upgrade to Nextiva has been great! Communication with Nextiva specialists was professional, which helped make the phone installation quick and easy. Our new Nextiva system works well beyond our expectations.

There is nothing to report regarding a dislike.

Our previous system did not have a conference option, and the phones had poor sound quality. The Nextiva X-835 solved both issues.

Their open form of communication and customer service.

Everything is working as expected. N/A everything works

Setting up my account.

The platform is highly user friendly, and the customer service people were knowledgeable and patient.

There is nothing so far that I do not like

Connecting to outside sales reps and getting all calls answered and responded to quickly

When I needed to update our business account information, the Nextiva associates were very helpful and ensured the issue was resolved quickly.

My only complaint is that the phone number to reach customer service was difficult to find on the Nextiva website, and the online chat option did not load.

Using Nextiva makes it easier for our workers to stay in contact with each other and increases their productivity.

Nextiva has been a fantastic contrast to the big company we had been previously using for VoIP. The Implementation process was a miracle, and the team was beyond helpful. Now that we are live, the support team has been responsive and found a solution every time I've presented a question! The previous provider made us work for months before they had one solution. It is so lovely to feel like we are actually being taken care of -- Because we are!

The only downside I've encountered is that the wait times for Live Chat support can be long. However, with the staffing crisis, I cannot complain; the chat itself is super convenient!

Nextiva provided a call flow and phone tree that is well managed and makes sense. The staff can reach who they need when they need to. Every user has access, and we no longer share phone lines or wonder where our calls went.

It was easy to set up. A service representative called me, assisted with setting up my account, and ensured all my questions were answered.

I don't have any complaints so far, but I just started using it.

I needed a local number for my law firm. Nextiva allowed me to set up a local number, while still keeping my exiting mobile number.

This is a great phone service that fixed our issue. It is very customizable and reasonably priced

Sometimes there are long wait times for support

Having an inbound phone service to direct customers to the right place

The ease of use and reliability of using the mobile app.

It's too soon for me to determine what I don't like.

Nextiva is giving smaller business a big business presence when it comes to communication.

The mobility works great for me. I'm away from my office frequently during the week when meeting with clients. I have the option to answer my calls on the app and/or my cell phone if im not in a wifi zone.

Not every customer service rep has the same skill set.

My old phone system didn't offer complete mobility. If I didn't have a good internet signal I would miss calls and not realize it.

I'm new to Nextiva, but so far, it's been a fantastic experience. The sales rep was helpful, and immediately got me connected with tech support to get my account set up. So far, so good.

So far, so good. I set up my account today. It was quick, easy, and the apps are intuitive.

I was looking for a VOIP solution to use on mobile, as well as integrating with HubSpot. It's been MUCH simpler than I expected.

I am a small business owner, and I recently launched my business. I was using my cell phone number for potential clients to contact me...HUGE mistake. I was receiving phone calls and didn't know if they were personal or business. I called Nextiva's customer service number, and the representative I spoke to was friendly and helpful and worked to find the best plan that fits within my budget. I was scheduled for an onboarding call the same day and received a local business phone number, fax number and toll-free number within minutes. I can receive calls through the app and on my desktop. I am a very happy business owner!

I do not like that text messaging is an add-on feature. I wish it were included in the package.

I look more professional to current and potential clients.

Tech support is very knowledgeable and very helpful.

Brand new, to soon to tell what we dislike.

Locations, billing and users.

It is a one stop shop for business and the customer service is great.

There is nothing to dislike about nextiva as a new client.

There is no company ive come across with the great pricing for my busness needs.

Nextiva's graphical user interface using a call flow design provides an intuitive approach to first-time system implementation.

The NextivaONE v1.10.0 desktop design assumptions

Nextiva VoIP provides a cost-effective communication solution

My issues are always fixed quickly and love the follow-up test to ensure all working before we disconnect whether via phone or on line chat.

I dislike the wait time to get thru- today via chat - #29 - took a bit- but once I was 7 - went straight to 1 so that was a plus-

needed to assign the vmail to go to email for an employee working from home for an extended period of time per surgery- The employee can work from home and not miss calls-

It was easy to get started, but I brought my phone from another VOIP carrier, and that created a problem. Support was able to get me working remotely!

I havent found anything to dislike, so I guess the answer is nothing!

I am just starting my business.

It's easy to manage and work you way through it without necessarily having to speak to CS

CS, at first, needs to hold accountable as I was expecting a call last week for over 20min, got late for another meeting and the call from Nextiva CS never came

nothing so far

The cutting of the cords with the local telco. The second best thing is the dynamic call flows and ability to change it on the fly.

The CRM is not as functional and the standalone CRM solutions.

Allowing a flexible call tree.

Flexibility and software to track calls and messages

I had an issue with the migration, my old account was not properly terminated and I was charged for 2 accounts for each month.

it helps track all calls and we're able to respond on a timely manner.

We've just begun using Nextiva, and the best thing so far was the step by step setup with a LIVE person

The fact that there are so many add on "features" that are their own products and we world be needing an upgrade license to use them. It's confusing at first seeing all these things during my setup that are NOT available in the product/ services we just signed up with

Continuous ease of use to allow smooth connections to our customers in their preferred ways of communicating (voice, text fax)

When I was setting up my new Nextiva phones, the customer service rep that I worked with was able to accommodate to my specific needs and issues. Event with difficult and unique situations, the rep was able to guide me and find answers to my questions.

For the most part, it has been great so far. I think that one issue would be the communication. I always get responses quickly, but the quality of the responses are not always what is needed.

My business plans events outside of the office and cannot always be in our physical location. Nextiva allows us to access our phones through an app on our personal cell phones. We can receive and make calls without giving away our personal information.

Prices are affordable, many services available and simple to use.

Nothing. The application has several features available that I did not expect, which was great.

Needed a virtual phone number and fax for my business. Nextiva offers both in one platform that is easily accessible with my phone and/or laptop.

Set up team was thorough and precise. All of my questions were answered, and the implementation process was efficient. This allowed my team to transition our phones quickly, without interrupting business.

The only piece of feedback i have at this time would be the phone line activation. I was unaware it would take up to 3 weeks for Nextiva to switch our existing phone numbers over. I am unsure of how this will pan out should we need to move our lines again.

Ease of doing business, transferring calls, tracking calls and allowing for remote working employees to remain present by phone. The application is helpful for taking remote calls.

Great Set Up Team agent - he broke it all down for us in a way that we could understand. Nextiva has user-friendly apps, a clean display, with logical systems and features.

There was an initial glitch. Yesterday, we started to do the setup but the person wasn't as adept at taking us from A-Z. But the person today was outstanding!

We left the last company (Ooma) because the system was not user-friendly and the customer service was really poor.

Nextiva is very easy to use and the support as well as the account rep we used to get on board are fantastic. Needless to say we are going to roll the service in all of our locations.

I havent found any downsides about Nextiva.

Getting rid of those old lines.

The service rep was very helpful and explained everything.

This was my second attempt to get info about the services and the rep was very rude.

The ability to add an additional line to separate business and personal calls.

A training session was given at no extra cost. This session was essential in our companies integration of Nextiva system.

The Accompanying Phone App Feels a Bit Outdated/Old. However, This has Not Affected its Functionality.

Nextiva Allows our Business to Seamlessly Answer our Client's Calls and Direct Them to Their Solutions With No Hassle and a Proper Business Phone Number.

Easy setup, has excellent material, and great connections.

Sometimes it takes tech support takes a while to get back to you. The chat support is more for sales and giving reading material then actual tech support.

It allows all remote and local employees to be in one format. I am also only getting one bill. Before, we were using two different phone companies

Competitive price, advanced technology, and friendly customer service.

Just starting out so I don't have anything yet.

Intuitive interface with call, text, and fax features. Ability to connect VoIP phone. Great customer service.