Nextiva Reviews: 4.5/5 — Highly Rated

Helpful and patient! I needed multiple different features and they made sure I got everything I needed.

I was happy with every person I take to.

Streamline our office calls and our independent agents personal calls.

PRICE, CUSTOMER SERVICE AND THE SETUP WAS NOT DIFFICULT.

NOTHING YET, BUT WE HAVEN'T BEEN USING THE SYSTEM FOR TOO LONG, WE'LL SEE HOW IR GOES.

A PHONE SYSTEM FOR OUR SMALL BUSINESS.

It has an amazing and also simplistic user interface at the same time. I like the app integrations for meetings, like I can schedule my meetings and add them to my google calendar immediately.

Sometimes we have to travel around the world, and the app isn't available in some regions. Other than that, this service is impeccable to be honest.

We own a company that offers electrical, plumbing, handyman and hvac services to clients nation-wide. We are based in Brooklyn, but we have field technicians everywhere. We need this system to call both the technicians and the clients and schedule appointments, order parts, and most importantly share files and notes in a very collaborative system.

Being IT challenged, Kathie was very helpful in guiding me through the online process.

I don't know of any! Anytime I called or emailed I've gotten a quick response.

My business office is in my home so this makes it simpler than going to AT&T to get a single line

I love that I have the option to chat with a live represenetive instead of a phone call because it gives me time to multitask and work on other projects while also answering their questions.

So far I love everything. The only issue we are having is setting up voicemail on two phones since they have different numbers attached to them. All the voicemails go directly to one phone even if the call rings on both phones.

When our internet is down at work we have the option of switching to the app on our cell phones so that we can still take and receive calls. That is one of the most useful features.

Reliability, the phone has never been down for more than a second.

The User interface is needlessly complicated.

No more landlines, separate billing for phone services.

The Nextiva App and features are easy to use. It allows me to take my phone anywhere I travel and stay connected to my clients.

With any VOIP, make sure you have great sound to compliment this service.

Nextiva quickly got me back on. I mistakenly turned off my incoming calls and service team quickly diagnosed and returned to full function and capability.

I like that there is an app to integrate with your cell phone so you can make business calls on the go. I like that I was able to set up a non-nextiva office phone from my home without too much hassle. I did encounter an error while trying to set up a new user but once I contacted support they were able to walk me through not only getting the situation fixed but she actually showed me another, more preferred way, to set up my home office phone. I was thrilled I could keep my same extension in office and out of office for less confusion.

I wish I could text clients via the Nextiva app. A lot of our clients like to text but also like to abuse our private time if we give them our personal cell number. No sir - I do not want to speak to you at 9pm on a Sunday.

Being able to have a phone line wherever we need it - in the office, on the go, or at home. Very convenient!

I like best about Nextiva is the convenience.

Sometimes it can be too technical and cause me delays.

It's solving the problem of missing phone calls.

No matter how unconventional my management staff requests to have our phone line, Nextiva has constantly committed to helping me find a way to let this system function, unlike previous providers.

The sheer number of help articles seems like an amazing thing, and to a degree, they can be beneficial; navigating to find the right help article almost feels like navigating around an unfamiliar CRM. All the information you need is probably in there, but you may not be able to find it.

We use Nextiva with our support staff. However, we do not run it in a call center function. Instead we use the standard VoIP option and have it integrated with Call2Teams so that our users don't have to be worried about learning and using another communication platform since so many different operations offer communication platforms. At first this resulted in my support staff not getting the calls they needed due to being on the line with a support remote tech to troubleshoot large machines. In comes the remote Office in Nextiva's mobility settings which allow us to bypass the intended busy signal sent by teams to refuse a call.

I have spoken to multiple customer service reps and ulimately got connected to our personal representative, they have all been great! I highly commend the team for their great communication.

Initially I had a rough start with setting up my HIPAA compliant account, but I brought up the issue and they were quick to update my account. (Sales team set up the wrong type of account initially but it was a easy fix.

Our company is growing quickly and having Nextiva on our team will allow us to set up better structure and organize our incoming call volume. Our clients will love its ease of use.

Upsides are that everything is located withtin the same menu. Easy tools to manage users and lines. What is most important is the support team that Nextiva offers when you need assistance.

There is nothing that I dislike currently about Nextiva at the moment. The software/website is easy to use and navigate. Also, do not forget about the great support team Nextiva offers when you purchase their service.

Helping me solve by making sure everything is accessible from the same website/menu. All options to view, especially as an Administrator, is easy to manage and access.

Extremely helpful for international calls.

It crashes at times, I have to restart it.

It enables fast and high quality communication with people abroad.

Support is handled in a timely manner. Agents are always professional and helpful when resolving an issue.

sometimes the wait time for assistance is long

Customer and client contact. always helping with messaging and availability

From the first contact to conversation with sales staff to tech staff. Service was excellent

I honestly haven't found anything that I dislike.

Great support my previous company was not helpfull

Everything is in one place. I like the fact that I can get the calls in a variety of ways: desktop, app, or ringing on my device. Other competitors are lacking. Also, I like how with the new TCR requirements for texting Nextiva realizes sole proprietors using conversational texts and does not require registration. RingCentral was a long drawn out process that took weeks, all while having clients wondering why they couldn’t reach me.

It does take a long time to port a number over. I know cell phone providers can port as fast as same day, and I know the FCC requires basic ports of one number to be completed in 1 business day, but 2-4 weeks is a bit much when you’re paying for a service you can’t use in the interim.

Texting is available and fast. Service performs well. It solved most of my needs.

You can easily use the desktop app or the smartapp phone

Sometimes it logs you out by itself and you have to log back in

It allows me to communicate from abroad

Fax, messaging, email, phone all in one!

Nothing yet, customer service is excellent, with immediate followup and ease

combining all services in user friendly format

The simple sale process, onboarding, and setup. And an excellent monthly price with no contracts.

There are no downsides that I can see or foresee with these products or services.

Nextiva is allowing me to have a toll-free number with no extra minute fees and a CMC that keeps me informed on my cell phone, and computer, and utilizing my VOIP phone line.

The online chat was nice, I didn't have a phone number to call. With the chat it didn't take long at all to get help.

I haven't found anything that I dislike about Nextiva.

Currently we aren't experiencing problems, Nextiva is doing everything we need.

Ease of use and the team behind it I really appreciate that.

how you cant go back into faxes and search

Setting up a fax and it was fast and easy Matt was great.

The call features and ease of use for setting up.

Support can be slow to respond. Sometimes if at all.

Being able to reach out customer base in a timely fashion without downtime.

Iam using Nextiva from past several months , i can say they are providing best services and their user interface is very user friendly .

there is nothing that I dislike about nextiva so far and i hope they will keepproviding great services . also would be better if have an email integration option

Nextiva's cloud-based communication services have revolutionized my business! With their user-friendly desktop app interface and seamless features, they have solved our communication challenges and boosted our growth. The centralized platform simplifies voice calls, video conferences, and instant messaging, enhancing productivity. Scalability, CRM integration, and cost savings are additional perks. Nextiva is a game-changer for businesses! Highly recommended!

I use nextiva for my everyday job at work. I really enjoy that I am able to click "copy" on a number anywhere on my computer, and nextiva asks if you'd like to dial out using Nextiva. Which is a life saver.

I have to say, I wish there were a way to set a specific voicemail, or simply setting business hours for these phones as they are used for our companie's level-1 support hotline.

Nextiva is allowing myself and my business colleagues to connect with our customer base, without having a physical work phone or giving out my personal cell phone.

Their team made setup a breeze. All my questions were answered with patience and obvious knowledge. Took time to learn my business and my needs to provide a tailored solution.

No issues or concerns. As we just started we don't have any complaints at the moment. We hope it stays this way.

Connectivity and recording we often have times where customers say one thing and claim another so we want all our calls recorded and we want to answer from anywhere.

Ease of use, ability to manage myself online, great customer service.

The cost could be less expensive overall.

VOIP phone use and fax capabilities.

I love the Nextiva app because I am able to answer work calls and do everything I would on my work phone from my cell phone.

I have tried to enable the call forwarding to my cell it still forwards. I could be missing something on my end, but I thought I checked all the boxes.

Nextiva was quick to respond when my phone was not working and got me a replacement for free and we only had to pay shipping. Set up was easy!

Easy to update options and make changes to all of the call flows. They are very knowledgeable and eager to assist when technical support is needed. My last two employers have been Nextiva users, so I do not have another company to compare with.

During certain times of the day, technical support hold times can be long. In my experience, the online chat feature has limited functionality. When I was put in the queue for additional help, I was disconnected before it was my turn.

We are outsourcing our call center and needed to see how to get those calls routed to our new call center. We also needed a phone number that our outsourced call center could transfer calls back to our office without putting the caller back through the auto attendant.

Everyone from the chat person on the web page to the lady who helped onboard, was accommodating and knowledgeable about the product. I appreciate the swift set up and now we are taking calls!

I wish I could ultimately come up with whatever numbers we wanted, but unfortunately, those aren't the rules.

Nextiva removes the issue of personal lines mixing with business communication. Everything you need stays within the app, and you're provided with brand-new numbers without connection to a personal phone. With this, you can do business safely.

Their support is the best I've ever dealt with. I work with support for different providers, and no one has exceeded my expectations like Nextiva. Their hold times are minimal, and you can reach out to support in a more convenient way. Whether via email, chat or phone, their support staff goes above and beyond to resolve your issues. They also take the time to explain the problem and how you can fix it in the future.

The only thing I would say regarding their support system is that after a natural disaster, their hold times do increase. I wish there were a way to reduce that high call volume.

They are working on their significant hold times after natural disasters. That would benefit many of us managing multiple accounts who lean on you to solve their problems.