Nextiva Reviews: 4.5/5 — Highly Rated

Once I started the chat, they were able to help me with my issue fairly quick.

I emailed a week ago about the changes needing to be made. I did not receive an answer. I had to follow up with the email. They requested the email be resent but the email bounced back twice. I was able to get the email to go through to another address as there was no direction on which email to send the letter to. I started the chat once I received a new pin number. The agent in the chat did not have me listed and had to recheck to see that I was in fact listed. The agent was very casual in their messages which I am not used to with support tickets and was not a fan of. The issue was eventually resolved.

Change of admin on account and reactivation after nonpayment.

The amount of extensions I can use for employees

Too complicated too many loops for a simple fix

Adding a Phone

Their uptime is outstanding.The only time we experience any downtime is if it is due to our ISP or other Network issue.

The layers of configuration. It's very slow to update. Working in the portal, waiting for updates, having to call support with configuration issues. Waiting for support to resolve issues that only Nextiva can resolve.

The system manages all our incoming/outgoing calls using call flows and automated attendants

1. Keeps track of calls and messages. 2. customer service is responsive

1. Dropping of calls. 2. Landline and cell phones do not sync well and continuously ring when you answer one or the other. 3. Missing calls that never ring to either phone and then you get a "missed call". Very frustrating and impacts business.

Log in issues. very quick to figure out and tell us what the issue is or resolve it.

I like VOIP options and how we can listen to our

No AI integration or soft phone capabilities. I do not like how difficult it is to attach sound recordings for greetings and hold messages.

VOIP system

I like the idea of being able to concentrate all our inner communications in one place. I like the idea that all our calls, faxes and texts are stored in one place. The customer service is really good, too, but I feel like I shouldn't have to use them as often as I do.

I dislike being unable to concentrate all our inner communications in one place. We have to disconnect the calendar and reconnect it to be able to add meetings to the calendar. I don't feel like the app is very intuitive either. I can't find things and have to sign in to chat to figure out how to do what. I'm the kind of person who doesn't mind looking for the answers I need, either, so I find this particularly frustrating.

It does keep us from keeping a paper log of every call we receive...

The phone service works well, good sound quality for our pts

Any time I need to make a change - of any kind - I end up having to call or chat at least 2-4 times to get it completed

Hpow to reach our pts

The moble app. I like that I can use it anywhere

The wifi connection problems are a little difficult.

Giving me a platform for my call center to call and text within one app

The ability to download the app to work from home at a moment's notice was a great touch. Also, if there was ever a need for help the chat box for customer service was quick and helpful! There are many good quirks that come with having Nextiva.

The app tends to glitch now and then. And sometimes, trying to figure things out, like creating a holiday out-of-office voicemail greeting by oneself, is a bit confusing. But customer service is always a big help!

Nextiva helps all of my workers stay connected, while able to receive and bounce calls around as needed. I am always able to know how often we are being called and how many are answered. There is also a nifty way to get data to support call volume meetings.

I like the flexibility that Nextiva offers its customers, you can talk directly from a desktop, phone, laptop, or any other mobile device with Wi-Fi connection. The service is awesome and the sales and support team was fantastic in getting our business telephone communication up and running. Thanks, Chad & Dennis of the Nextiva sales and support team for their great support in making this happen.

I had no dislikes at this time. Everything went very well. When I went to cancel my service Nextiva tried to charge my card 15 times in 2 days it was unreal. It took me 4 phone calls and several emails to get my account resolved. Please beware of this Company Nextiva for your own good.

Nextiva is not solving our business problems any more.

The reports I am able to run in the NextivaOne dashboard and the fact that fact that I can run the call center from the supervisor dashboard. If someone is not signed in, I love having the ability to sign them in myself.

The fact that we have so many issues with the software, anytime the Nextiva App updates something doesn't work correctly and we never receive a email to let us know.

I was having a caller Id Configuration issue, the agent I spoke with was very knowledgeable about the issue and helped me to get it resolved.

It is a good way to save money, especially for a small business start up.

I dislike the inconsistency with the quality of the calls.

It is solving the need for a separation of my personal phone line and business phone line. It helps me feel comfortable using an external like when marketing.

The app for when internet goes down. Still can answer calls for the building.

Customer Service Department or Support department. Sales Reps are useless.

We needed a phone system.

Friendly, Quick set up. People who want to help. I'm happy that most customer service reps were willing to resolve any issues in an efficient way. If they could not help they quickly transfered me to someone who could help.

Also the quick set up let to many errors in the set up process that left me not able to set up my call flow. The toll free number given to me was listed as spam. Also the rushed set up led to some errors in my billing information. My actual address was wrong and I was charged for a plan that I did not want because the sales rep misunderstood my needs. Trying to fix or cancel service was a hassle but eventually was resolved. Nice people but software issues were avoidable I think.

They were providing a toll free number for my startup business to help me establish business credibility. I have stopped service at this time

That it can be used from desk top or personal cell phone.

Set up. We are still not fully set up. Downloaded the app on my cell phone, had to call support because it was stating no license which we did . Did get resolved after a transfer.

We are a small office of 5 people, and sharing one cell phone. Having Nextiva is going to be great.

The customer support team is patient and knowledgable. I have no issues using the VoIP Polycom phones, the have excellent call quality!

90% of phone calls I received through the app on my phone had poor connection and dropped - I have spent hours on phone with wonderful people in customer support, and there weren't any solutions. It didn't seem to matter if I was connected to wi-fi or not.

We run a small company, and the majority of our employees work from home. Nextiva has allowed us all to have access to phones no matter where we are located, we can all answer the business line from our house

App to answer from cell or computer is a nice feature.

The chat option for support. I'm always in a line of 25-40 people ahead of me, people are from a different country, and sometimes you get someone who will go out of their way to help, and then others send you a link to read to fix something yourself.

None really. We used this company to start but will be changing once the contract is up. Not helpful, no return calls from sales, long customer service waits.

we can make calls and I like that we can have a chat in the calls also the messages are convenients and the quality of the calls are ofter good and also how we have a calendar

well sometimes when someone is calling the nextiva app does not shows the missed called until you open de app also would love to have a mobile app for iOS that would be convenient

nextiva is solving the way I communicate with team members from my company because I live in a foreign country and cannot make phone calls from my own phone so

Once I get to the contact I want it works well.

The Nextiva app has forgotten its roots. Its too difficult to get to a contact and then call. Too many clicks and rollovers. I just want to click and call.

None

Having a Call Flow so calls don't get missed and being able to text message.

Having a hard time getting answers when calling customer service.

I am able to forward calls to another team member.

firstly l i appreciate the quick and precise service that has been provided, they are very helpful.

the only thing i have found so far is that the Nextivia application can be slightly confusing to learn for a person just starting.

nextiva is helping me reach out to my clients and market my services.

Recording of calls to save for client records and to review information.

Complicated phones. It is not easy to transfer a call. The words and number on the phones are too small

I don't think it solves any problems. It's our phone system.

The voicemails are emailed with the date, time and number of the phone call.

Customer service. I was on hold for 30 minutes this week and 20 last week.

We set up a phone tree, and that has helped alot!

Getting everyone's accounts setup and phones provisioned is pretty straightforward. FAQ and related information is pretty accessible online.

Recently, the NextivaONE application has been forced upon all users, and it's difficult to navigate. For examples, user that are a part of a shared phone line are unable to find voicemails without being redirected from the desktop application to a web browser. Our experience with customer service has been a coin toss, especially since our account manager has been unresponsive in relaying important information for several months now. Between all of these frustrations, and the random upcharges to our bill, it's easier for us to begin evaluating new service provider options.

For the most part, Nextiva was sufficiently meeting our business needs. They provide an adequate customer service hub for our teams to relay call logs with their managers, review analytics from the last month, and ease of taking calls almost anywhere.

The best part of Nextiva is the features like conferencing, join, transfer, however they are the very reliable and we have many issues with these features on our polycom phones (VVX410).

Just like the phone features.. the customer service is very unreliable. Every time we have an issue with the phones and call in, we have to explain the issue repeatedly. We aren't able to call the same person who helped us last time, which would be very helpful and save us a lot of time.

Nextiva is helping us by providing an easy-to-use phone system that lets people in our organization call eachother quickly. We also use it for conference calls with people inside and outside our organization.

Convenient to set up and the app is user friendly

Calls drop and sound clarity is not alway great

I don't know that they are solving any problems except for providing online phone service.

The price is reasonable and when I speak to an agent they are considerate

The applications seem to be a little slow and not intuitive. There are options in the menus that I don't use or don't know how to

They are offering telecom without the hardware

Getting my Voicemail delivered to my email

The Admin portal is not really user-friendly and doesn't allow for the admin of the account to make urgent changes to billing info as needed

I needed to add a new checking account .... it took 2 hours and 10 minutes of being on the phone with customer support to get this done. I had to allow remote access because Tech support with whom customer support was communicating said that I "should" be able to edit or add a new checking account.....This was at the 1 hour and 40 minute mark.

I hope to like the recording and e fax benefits. I also hope to like the ease of adding lines in the future

Nothing so far. I am new to this phone system so I don't have anything to compare it to. I

I need to record certain phone calls for regulation purposes.

Helpful phone tech once you can reach them.

No in-person tech available to help with setup or training.

None at this moment, we are still not fully set up how we'd like to be.