Nextiva Reviews: 4.5/5 — Highly Rated

Before Nextiva we used Outlook to communicate internally and it didn't work out all the time. With Nextiva we communicate more effectively, accurately and in a timely manner. Working at the front with the phones this app has helped us so much with keeping an eye on everyone.

Haven't had any specific trouble with app yet. Everything has worked effectively for my basic uses. The bosses have complained about the overflow of calls going to their cell phones, but I believe that problem was fixed.

Communication is key! It is so easy to chat with team and to save time on who we can call and can't call. If I forget someone is not here this app is helpful tool to find that out quickly as well.

They handle all the upkeep. We can ask them to make a change and it's done in a matter of 1 day or less.

Lack of control. Sometimes it would be nice to reboot the phones and we have to contact them for this.

Outsourcing a major piece of the network. Portability. Ability to remote work from anywhere. No hardware upkeep.

The representative for our company is always friendly and willing to assist, no matter the problem

We have a few glitches in the system once and a while, but nothing that can't be promptly fixed

Transferring calls, quick communication, online chatting, effeciency

The best part of Nextiva has been their customer service. We had lots of problems with a previous provider who seemed to not be able to answer basic questions on their service. Nextiva's customer service from the start of the installation to our continuing use of their product has provided quality service and are knowledgable of the product.

While the NextOS portal is an excellent tool it has some flaws especially in it's searching capabilities. Occasional call quality issues but have been very rare compared to the previous provider.

Communication between our various plants is much improved.

Their support team is awesome. No long hold times and 98% of the time they resolve the issue.

As with anything, I do not like when there's an outage.

When their is an outage, they're really quick with resolving the issue.

The support team is very responsive and provide quick resolutions to issues.

So far I do not have an complaints. The team has been very accommodating.

It provides an open window into our companies output and provides clear reporting and dashboards.

It's great that my customers have inside Client Success Managers like Allison, Ellie and Alisa to assist with day to day questions and needs.

It would be helpful as a partner to see more detail/be notified about trouble tickets.

My multi-site customer had many small locations with an old phone system that didn’t have site to site ext. dialing

I love that it is easy to use and administer. Our old system was hard and not able to grow with us. Nextiva made it easy all around for us.

I would like to see more consistency in the SMS feature across all devices. Other than that, I love it!

We solved several problems. The first was it is able to grow with our company. Second, it is easy to use and add users. Finally, it is easy for our users.

Any time our small business has any issue or question about the services we have, our support representative is on it either the same day or promptly the following day. They help schedule out a time to work with us, and the problem is always fixed and questions are always clearly answered.

I do wish that the service was a bit more self-service when problems come up. We don't always want to have to call support for smaller issues.

We use Nextiva daily to assist our customers. It makes it incredibly easy for them to reach us, and for us to reach them if need be.

Nextiva has been a great for scaling with the growth of our business. Every time we've come to them with a new need, they've been able to supply a solution for us.

I occasionally have to wait longer than I'd like for responses to email support inquiries. Usually if I pick up the phone and call the support line, I can get help within minutes if something becomes urgent, but of course we all want things immediately and on the channel we prefer!

Nextiva allows us to use Local Presence so that salespeople calling from our corporate location can use local area codes when they're calling in other markets. Also, the call center functionality has been great for helping our customer service staff provide better service to our clients. Having access to desk phones, a desktop app, and a mobile app is great for the flexibility of our workforce.

The Nextiva team has always been very helpful whenever we have questions or need a problem solved.

The only downside was using a third-party to set up the system. It seemed to take a long time and be tricky to set up.

We're able to set up clearer conference lines with Nextiva.

Every time I call ad speak to Eric Lara he talks me through every step and makes it easy for me to understand. He is always courteous, patient and professional.

Nothing really we have not had many problems in this year,

password resets and app retrieval

Nextiva is easy to use and works well. I use it daily for work and my calls are clear. When I call Nextiva support, the staff is very friendly and helpful. For issues that are trickier, the staff stays on the call until the issue has been resolved.

The only area that has been tricky is setting up new employees. For some reason, after we set the up originally, we have to call in for support in order to get the app to work.

Nextiva provides my co-workers and myself a great product, that provides flexibility and clear calls.

I like that there is no equipment to deal with, we can plug in a headset and get started.

Sometimes we have to reboot or because it's tied to the internet if you have blips it can affect call quality.

We are adding new employees, changing their extensions and caller id's. It's nice it can all be done remotely, no need for additional techs or hands on work.

Their service is amazing... the product is easy and you can download the app. They are always fast and super easy to work with if we ever run into issue

There are no advanced features, you cannot see when others are on the line

I am able to work on the go without providing my personal number to anyone

It was an okay system, I liked being able to decline calls and answers calls by having the opinion instead of just getting calls directly

Sometimes it was slow but it never failed to do it job. Nextiva is an okay product for a company that it’s just starting.

Answering phone calls from customers It is a good system to have

I love how it can go where you go, whether you are at the office with a desk phone, or on the go using a mobile device or laptop.

Using with Polycom phone can be somewhat frustrating at times, but this could be a phone issue, not Nextiva.

Mobile salesforce (traveling) does not miss calls and chats.

We love having a VOIP phone system but better yet we love that we can monitor our agents in a fun competitive way

It took us some trial & error to learn how to manipulate the program but ultimately we figured out how to make it work for us

Occasionally our stats will be slightly off. We can't really determine why -- considering that maybe it's because some of our agents are in other time zones so maybe their call ranges are on their time zones? There are a TON of benefits though -- it's great to be able to measure the number of inbound, outbound, & talk time of call agents to make sure everyone is pulling their weight and to understand when someone can't complete their other work b/c they are too busy on phones.

We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes it easy to integrate with other platforms and implement new features or functions.

Depending on how you are using Nextiva on a day-to-day basis, the backend setup for call centers can be a little tricky.

We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they have an issue with their order/tickets. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.

Customer service is quick to respond and willing to get to the bottom of any issues you may be experiencing.

The only thing was the website was a little hard to navigate at first.

They are adding my email address so I will recieve invoices monthly via email.

Roman R was super helpful, was able to walk me through how to set up a specific kind of call forwarding and even taught me how to undo it when needed.

Sometimes the system isn't the easiest to navigate

None that I have noticed

Nextiva works seemlessly in the call flows and team intergration. The apps are very user friendly. Customer support is always available and ready to assist with any matter in a kind response, even for non-tech friendly users! My team and I use Nextiva daily and rarely see any down time for usage.

Nextiva's cell phone app is not extremely effective as it often experience lag time or simply just will not allow users to answer phone calls.

Nextiva's call flow is extremely useful to my team. We also utilize text function, Nextiva was one of the only providers to not have a limit to texting capabilities, which is what my team needed.

the app is a great asset - I love the forwarding capabilites and voicemail etc. • VoIP Providers • Contact Center Software • UCaaS Platforms • Call Center Infrastructure (CCI) Software

Customer service /IT does not know thier phone systems very well. We have had trouble with what we thought were some very normal features.

the conference call feature is so easy to use and so much better than our previous provider.

1. Over the past few years, I have been a loyal customer of Nextiva. However, due to my busy schedule, I haven't had the opportunity to fully comprehend all the intricacies of the system. Today, I finally took the time to address my queries, and I must say that Alex's patience and assistance were invaluable. Thanks to his guidance, I now feel much more assured about moving forward with Nextiva.

Being that it is an internet based product...if the internet goes down so do the phones, but luckily they have an app that picks up the slack.

Many lines umbrellad under one phone number.

I like the features and the variety of the featutes offered. They have been great as we have started as a small business and then grown to more employees. Their plans offered are very scalable.

Sometimes getting in contact with support is frusturating

They have made monitoring our call center very effortlessly which makes my job much easier as the operations manager.

The customer service is superior to any other VOIP company I've worked with. Haven't had to wait for long periods to get customer service to assist.

I would have liked to have more options when it came to selecting phone numbers.

The primary reason I switched from antoher VOIP proivider is so that I could have native call recording.

Helpful support staff and easy to get in contact with Help

Sometimes the mobile app can be finnicky

Easy to submit support tickets

eas of use and setup, Support is veryh helpfull

some setting hard to find like adding new numbers and phones (devices) when you have many numbers and devices in the system

The biggest this the the billing and syncing with live phones and services

Easy navigation. Single accoung with multiple platforms.

Sometimes taking too long to register my phone to network.

Since it is available through app, its is easy to travel with business phone. Also it is very economical.

I appreciate Nextiva's reliable business communication services, which include user-friendly VoIP solutions and excellent customer support.

In my experience with Nextiva, I've encountered some dissatisfaction, mainly due to concerns about complex interfaces, occasional service disruptions, and a perceived lack of certain features.

Nextiva addresses several communication challenges by providing a comprehensive business communication platform.