Nextiva Reviews: 4.5/5 — Highly Rated

Quality of the call, ease of use and the sound quality

The app needs more development. It is too buggy

There is a lot of missed calls coming in and they are currently looking into it

Staff can now easily remain on our business phone system regardless of their physical and changing locations.

Accessing technical support can be slow due to long hold times.

Solving the new environment of staff being more spread out while working from home.

Calls are answered efficiently and took the time to adress the phone issue.

The call took about an hour in a half to try to resolve the problem. I had to speak to 2 different team members to try to resolve the issue.

Phone extension was not allowing me to sign-in since it was notifying that it was an invallid server.

I like that I can email support and they answer me quickly. I also appreciate that when I have called, the support I receive is professional and they solve my issue in a timely matter.

Sometimes I don't have enough time to follow up with the support case email and it is closed. Although, they do allow the option to reopen the case, which is helpful.

Nextiva creates a smooth communication flow which benefits my organization. Nextiva solves any issues promptly and that is important for running my organization effectively.

I love all the features Nextiva offers for our medical clinic. It works well once everything is set up correctly. Customer service has been very helpful when we need help with new features or if we are having trouble changing our current call flow. I LOVE the app for making work calls while out of the office so my cell phone isn't being seen by patients. I also love being able to check voicemails from home.

Getting things set up (call flows, etc.) was a challenge for us but customer service helped out a lot. I wish uploading a greeting was a little easier.

Multiple phone lines used for different professionals with different needs.

We utilize Nextiva for all of our interoffice communication. It is a great tool to have ONE place to go for all communication, info storage, and management. I've not seen this with other platforms.

I've had a few issues with creating contacts and all communications not being labeled immediately, but typically a refresh solves this problem.

It is our sole customer communication platform. The ability to text my clients makes a HUGE difference in my ability to communicate with them quickly and easily.

Their app is easy to use, easy to implement, and is relatively easy to integrate into regular operations. There is the ability to upload a group of users into their system so time spent adding new users when there are multiple to be added is minimized. Their Customer Support team is helpful and prompt. There are a number of features available that can be turned on or off depending on your needs.

The administration of the system can be somewhat confusing as there are multiple different areas to navigate between in order to change different settings. That can be frustrating and confusing but the availablity of support mitigates that considerably.

The ability for people to make phone calls without having to divulge their personal numbers.

Ease of use and customer support is great

It is a bit pricey and I feel it sometimes has too many features

We have employees that often switch office locations and Nextiva has made it extremely easy for those employees' phone numbers to follow them whenever they move. No matter which location someone is in, you can always reach them on the same extension.

The customer service is fantastic. All throughout the implementation of our Nextiva phone system, the support and implementation team were fantastic. They were readily available and responded very quickly to questions and concerns. Integrating the new system was a much smoother process than I expected! Since we implemented the system last summer, we have been very happy with the features and and functionality of the system overall. The customer service continues to be top-notch after the initial implementation as well. I recently needed to use the chat function to help with an issue I had with setting up a new user. The customer service agent I chatted with was friendly and was able to help me resolve the issue very quickly. The customer service is definitely a selling point for me. Their customer service (so far at least) seems to be better than similar/competing options.

Some of the features are not quite as user-friendly as similar products. The interface is a bit confusing at time, and not quite as straightforward as is perhaps could be. For example, recently I set up a new user and had to manually update the busy lamp field for every user. It would be nice if that feature was automated so that when a new user was added, the system would recognize the new user and automatically update all users in the system. It can also be a little difficult to find some features and customize user preferences. It would help if the user profiles and the admin profile were a little simpler and more user friendly. However, oveall, this is a solid product that I would recommend.

We are in a very rural area, and Nextiva is providing a VoIP service that other local providers are not able to supply. And it works! A few years ago, our company tried a VoIP system, but the quality was so poor that we had to switch back to landlines. Nextiva has worked really well in spite of our rural location. We also have a call center integrated with our VoIP system that works well for queuing sales calls from our customer and enabling multiple calls among our sales staff. We have a very small company and we appreciate Nextiva's willingness to work with us and provide a solid service even though we are not a very big account for them.

Price is better than competitors like Comcast etc

Onboarding took longer, emails from multiple people was confusing.

Saving money from old plan. Service is comparable so it's mainly about price.

ease of use, friendly support and easy to navigate admin portal

Working on issue off call quality. Need a more effective way of diagnosing and resolving issue

connecting workers that are in different locations to one central phone platform

Setup is easy when customer support is contacted.

Phones seem to go offline more than they should and I always have to contact customer service to take over my computer to fix.

Nextiva helps with our Remote Offices in multiple locations. We are able to have a area code that matches the area we are servicing.

Customer Support was amazing. The Technical Specialist who assisted me was friendly and quick to identify the problem and help me resolve it.

Not so easy to clear notifications of missed calls or voicemails.

Our call flow is a lot more streamlined which helps us not have to spend time on unnecessary phone calls.

I am still in the setup phase and even though my sales person left after he sold me the system, the support team has been great. The advice was given to me that if I have 10 minutes or 15 minutes - jsut call in and tell them how much time you have and they will work wtih you. So far it has been great!!

So far no negatives. Haven't really tried all that is possible in the system. Would have liked a worksheet or check list for us to start the implementataion - ie a worksheet to get all phone numbers and emails set. althought I think this might be nitpicking as the support team really walks you though it quite easily.

Just needed a phone system for office. Our main concern was paging in the office. While not off the shelf with nextiva, they did ask as to buy a paging adapter.

The features. Desk phone or App. Video call or text.

Being internet bassed, sometimes there are unexpected dropped calls.

I was receiving voicemails from the mainline and this has been resolved by ensuring only the designated person is receiving the messages.

The chat team is a quick and simple way for users to ask quick questions rather than having to call in!

Sometimes the phone lines for support can have a long wait, but you are always gaurnteed a solution!

Nextiva is helping me with a variety of questions, for example phone set up, phone menu, and phone announcements.

You are connected quickly with a person via chat. They solved my problem quickly and easily.

The desktop isn't the easiest to navigate.

Having a physical business phone for my administrators to answer.

Easy to configure and register the phones even if they're not purchased from Nextiva. Good support that answers your questions.

Would like to have more features that we as a customer have access to. Some things can be configured only by support.

Standartizes all communications across the company

The apps are very easy to use and it works especially well for call forwarding and texting. I use the app on my phone both inside and outside the office, daily. Customer support has always been friendly.

There have been a few issues (outage & similar) since I started about 4 months ago. During the outage, it took awhile to get back up and running, which was difficult since it was my only business phone. Customer support has always done their best to help quickly though.

Nextiva is my primary business phone line & texting service

When I called for support service, it only took about 5 minutes before I was connected to a live person. I've called support in the past and generally this is the timeframe for speaking to someone even though the call itself lasted much longer.

Our office still has issues using the phone system and it's been over 2 years. Don't know if it's the system, user or setup, but that is frustrating.

Setting up wire fi so actual phone can be brought and used elsewhere.

They were very accommodating during the pre-sales, and the post-sales setup was very meticulous and detailed. They have their information gathering down to a science. We were able to get a great deal on the phones, and the overall cost was about 50% of our Verizon account. Overall, as a phone system, it's easy to use. The portal takes some getting used to, but you can typically find everything you need. The system has a robust number of features, which did more than our previous Avaya hardware on-premises. In terms of integration, we switched from an Avaya on-premises system and Verizon to Nextiva cloud services. We use the system daily, as it is our small office phone system entirely. Customer support is typically only a minute away via their char system.

Sometimes their support assumes the customer doesn't really know anything, and goes through a very basic script to get to the real details. I suppose this is good for an average to novice user, but to someone trying to gain all details of the system and it's operation, it can be time-consuming.

Our old Avaya hardware is outdated, and can no longer be upgraded. Combined with the cost of the Verizon line, Nextiva provided an inexpensive way to remove hardware from our office, and provide access even if the internet goes down.

Engagement with the US-based call center when call routed there. New software is much more intuitive and user friendly.

Overseas call center and wait times when calling in during peak traffic times

No need for receptionist to answer main line

Easy to setup and use, including virtual fax.

Making changes to the licenses on my account required several rounds of interactions with various reps.

The cost is much lower than using a landline via my local phone company.

I appreciate the voicemail to email feature that way if a voicemail is missed on the phone application it is available to listen to on my associated email account. This is useful when I am not readily able to use my phone or traveling abroad. Using the application on mobile and laptop is straight forward and there are good options for integration with my personal mobile without relying on my personal number for work related calls.

The customer support via email was challenging, there was an issue resetting my password and through multiple back and forth email correspondence I was not able to get to a final solution. Even without having solved the case the case was automatically closed. It was not until I used the online chat service to work with a customer representative live was I able to finally reset my password, she was very helpful in that regard. There are also some bugs on the website regarding buttons that are dead links.

Nextiva is used as a way to connect our existing phone service in office to our mobile devices and laptops. This way when any person is traveling or out of office, in my case I work remote, we are able to receive and transmit work related calls without directly releasing our personal number.

It's a basic and easy to use system. They keep the cost down and the phones are pretty simple to understand.

Sometimes trying to get someone to help you understand something was not easy. When we first got the system, we didn't get any training so had to figure things out for ourselves.

We recently moved and changed our hours of operation, so our auto attendant had the old hours on and it needed to be changed. Since I didn't set that up inthe beginning I had no idea how to change it. But I went to the online chat and they were able to take care of it for me.

Ease of access between phones or computers for working from home. It makes accessing calls and clients easy, sending text messages, looking at call logs.

No way to seperate personal phones from work line. If you use the app on your phone it always rings whenever the office phone rings. Which is useful when working from home, but less useful when working from home part time.

Can easily access calls and message clients whether I am in office or at home.

I like getting voicemail noticiations directly in my inbox

It would be wonderful if it had a park feature/ability

allows me to use the app to receive calls on my mobile number while I am working remotely

The ease of use and call quality. Several settings like do not disturb also help.

sometimes extensions or settings get mixed up or disabled and we need to log out, clear cache or reinstall the app. I dont know why names would get mixed up but it looks like someone else is calling. maybe this will be fixed in a future version? also would like an easier way to "reset" the app if necessary without reinstalling.

auto attendant and call routing help immensly with directing customer traffic to the correct places. also we recently saw that our users can choose to have their caller ID show either their direct number or the company number when call ing customers. nextiva helped us display the preferred number for each user in case a customer needed to call back

I like that they have an option for faxing and SMS/MMS is possible. A competitor I switched from didn't have these features.

It took forever to port my toll-free number over from a competitor. They discounted my bill accordingly though which I appreciate.

It helps better organize my business and gives me the services my business needs for a reasonable price.

In-person help and even chats are excellent, very helpful. The set-up is a bit complicated, though use is easy, and getting support for making everything click makes all the difference.

The set-up wizard is confusing and doesn't flow intuitively. Even the techie decided to go around and do things manually - and I'm glad he did.

Our ED has been getting way too many calls on her personal number, so we are building a buffer and offering a more professional system.