Nextiva Reviews & Product Details

Nextiva Sales and support staff go above and beyond 24/7 for their partners and customers. They atr the best of the best in voip providers.

Absolutely nothing. Nextiva employees go above and beyond.

minor issues mostly call flow changes. Their platform is easy to use and works great. the staff goes above and beyond.

I have just completed the initial steps to join Nextiva and both reps have been awesome! They have made sure that all of my needs are met and have above and beyond with customer service.

There's nothing that I dislike so far....

I am coming from Vonage. It's more affordable, I can reach a live person, and they seem to prioritize customer care above all else.

Customer Support is outstanding and its very user friendly interface.

Nothing so far after a year into their services

We have many office locations and with the full integration it easier for all users

The ability to go online and adjust each phone line rather than having to go room to room to every phone.

I don't have any complaints. I have enjoyed it.

Being able to forward a phone that no one is attending at the moment

Convenient, multiple ways to access your calls, great knowledgeable customer support.

Not much to dislike. I can not recall the last time we experienced an outage.

Work from-home access for clients. No need to have personal or direct work cell phone numbers displayed or used.

customer service is fast and easy, I was able to correct the issue with ease.

that I am unnable to use the desktop due to the router not being compatible.

call flow/ring times

The support team is highly responsive, knowledgeable, and dedicated to resolving any issues promptly. Whether we had a technical question or needed assistance with a specific feature, their support staff was always ready to help

I have had an outage which was due to my ISP having issues delivering service to Nextiva. The issue was not on Nextiva's side but which the ISP commnicating with them so Nextiva did not make their customers aware of the issue because it was a Spectrum issue and Spectrum denied the issue because they had no knowledge of it on the front line supprt.

Nextiva excels in call quality. The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members.

The product is so easy to configure and use and in the event you have trouble, instant customer support is available to help. The quality of the feature set also lends itself to be a top-notch performer. Implementing a new phone system with Nextiva is a no-brainer.

I wish they would do tighter integration with their fax system and include it in their normal app area.

Solid call center and VoIP solution with multi-location capabilities and multiple platforms supported

Nextiva customer service is outstanding! They are very professional and are easy to work with.

There is really nothing I dislike about Nextiva

The combination of audio and video phones is making our school run more efficiently

User/Admin documentation is easy to access and detailed in instructions.

Difficult for general staff (non-admins) to contact support directly for technical help with phones.

Nextiva allows us to utilize call centers/Unity to direct incoming calls to specfic staff as needed