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Nextiva Logo
Nextiva
4.5
(3,028)
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Nextiva Reviews & Product Details

Nextiva Overview
What is Nextiva?

Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans and a reliable level of international call quality. Nextiva's VoIP solution is recognized as the “Best Business Phone System” by numerous publications, thanks to its 99.99% uptime and impressive integrations with top apps.

Company Nextiva, Inc.
Year founded 2008
Company size 501-1000 employees
Headquarters Scottsdale, Arizona, United States
Social Media
Nextiva Categories on Findstack
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What Nextiva is best for?
How does Nextiva compare to Aircall?
What are the pros and cons of Nextiva?
Nextiva Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation, Videos, Webinars
Languages English
Nextiva Awards
Findstack 2024 General Badge
Nextiva Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
Nextiva Media
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Nextiva Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 09, 2025
Nextiva Logo
3,028 Nextiva Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Jul 24, 2023
 Source
Overall Rating:
5.0
TH
Tanya H.
Founder
Share
"Great Customer Service"
What do you like best about Nextiva?

I love that I have the option to chat with a live represenetive instead of a phone call because it gives me time to multitask and work on other projects while also answering their questions.

What do you dislike about Nextiva?

So far I love everything. The only issue we are having is setting up voicemail on two phones since they have different numbers attached to them. All the voicemails go directly to one phone even if the call rings on both phones.

What problems is Nextiva solving and how is that benefiting you?

When our internet is down at work we have the option of switching to the app on our cell phones so that we can still take and receive calls. That is one of the most useful features.

Small Business (50 or fewer emp.)
Jul 24, 2023
 Source
Overall Rating:
5.0
BK
Brandon K.
Founder
Share
"Amazing overall experience."
What do you like best about Nextiva?

It has an amazing and also simplistic user interface at the same time. I like the app integrations for meetings, like I can schedule my meetings and add them to my google calendar immediately.

What do you dislike about Nextiva?

Sometimes we have to travel around the world, and the app isn't available in some regions. Other than that, this service is impeccable to be honest.

What problems is Nextiva solving and how is that benefiting you?

We own a company that offers electrical, plumbing, handyman and hvac services to clients nation-wide. We are based in Brooklyn, but we have field technicians everywhere. We need this system to call both the technicians and the clients and schedule appointments, order parts, and most importantly share files and notes in a very collaborative system.

Small Business (50 or fewer emp.)
Jul 24, 2023
 Source
Overall Rating:
5.0
Richard T. avatar
Richard T.
Owner, General Contractor, Project Manager, Kitchen Designer, Bathroom Designer, Closet Designer
Share
"PURCHASING A NEW VOIP PHONE"
What do you like best about Nextiva?

Being IT challenged, Kathie was very helpful in guiding me through the online process.

What do you dislike about Nextiva?

I don't know of any! Anytime I called or emailed I've gotten a quick response.

What problems is Nextiva solving and how is that benefiting you?

My business office is in my home so this makes it simpler than going to AT&T to get a single line

Small Business (50 or fewer emp.)
Jul 24, 2023
 Source
Overall Rating:
5.0
CE
Crystal E.
Founder
Share
"Great Customer Service and Attention to detail"
What do you like best about Nextiva?

Helpful and patient! I needed multiple different features and they made sure I got everything I needed.

What do you dislike about Nextiva?

I was happy with every person I take to.

What problems is Nextiva solving and how is that benefiting you?

Streamline our office calls and our independent agents personal calls.

Small Business (50 or fewer emp.)
Jul 23, 2023
 Source
Overall Rating:
5.0
BC
Ben C.
Founder
Share
"Brief encounter yields desired results"
What do you like best about Nextiva?

Reliability, the phone has never been down for more than a second.

What do you dislike about Nextiva?

The User interface is needlessly complicated.

What problems is Nextiva solving and how is that benefiting you?

No more landlines, separate billing for phone services.

Small Business (50 or fewer emp.)
Jul 21, 2023
 Source
Overall Rating:
5.0
SH
Shauna H.
Founder
Share
"Great product with fantastic Service"
What do you like best about Nextiva?

The Nextiva App and features are easy to use. It allows me to take my phone anywhere I travel and stay connected to my clients.

What do you dislike about Nextiva?

With any VOIP, make sure you have great sound to compliment this service.

What problems is Nextiva solving and how is that benefiting you?

Nextiva quickly got me back on. I mistakenly turned off my incoming calls and service team quickly diagnosed and returned to full function and capability.

Small Business (50 or fewer emp.)
Jul 20, 2023
 Source
Overall Rating:
5.0
EL
Ellen L.
Founder
Share
"Nextiva Review"
What do you like best about Nextiva?

I like that there is an app to integrate with your cell phone so you can make business calls on the go. I like that I was able to set up a non-nextiva office phone from my home without too much hassle. I did encounter an error while trying to set up a new user but once I contacted support they were able to walk me through not only getting the situation fixed but she actually showed me another, more preferred way, to set up my home office phone. I was thrilled I could keep my same extension in office and out of office for less confusion.

What do you dislike about Nextiva?

I wish I could text clients via the Nextiva app. A lot of our clients like to text but also like to abuse our private time if we give them our personal cell number. No sir - I do not want to speak to you at 9pm on a Sunday.

What problems is Nextiva solving and how is that benefiting you?

Being able to have a phone line wherever we need it - in the office, on the go, or at home. Very convenient!

Mid Market (51-1000 emp.)
Jul 18, 2023
 Source
Overall Rating:
5.0
KT
Kyle T.
Founder
Share
"Great, easy setup."
What do you like best about Nextiva?

I have spoken to multiple customer service reps and ulimately got connected to our personal representative, they have all been great! I highly commend the team for their great communication.

What do you dislike about Nextiva?

Initially I had a rough start with setting up my HIPAA compliant account, but I brought up the issue and they were quick to update my account. (Sales team set up the wrong type of account initially but it was a easy fix.

What problems is Nextiva solving and how is that benefiting you?

Our company is growing quickly and having Nextiva on our team will allow us to set up better structure and organize our incoming call volume. Our clients will love its ease of use.

Small Business (50 or fewer emp.)
Jul 18, 2023
 Source
Overall Rating:
5.0
KE
Kelvin E.
Founder
Share
"helpful"
What do you like best about Nextiva?

I like best about Nextiva is the convenience.

What do you dislike about Nextiva?

Sometimes it can be too technical and cause me delays.

What problems is Nextiva solving and how is that benefiting you?

It's solving the problem of missing phone calls.

Small Business (50 or fewer emp.)
Jul 18, 2023
 Source
Overall Rating:
5.0
TB
Trever B.
Founder
Share
"Versatile, Dedicated, committed."
What do you like best about Nextiva?

No matter how unconventional my management staff requests to have our phone line, Nextiva has constantly committed to helping me find a way to let this system function, unlike previous providers.

What do you dislike about Nextiva?

The sheer number of help articles seems like an amazing thing, and to a degree, they can be beneficial; navigating to find the right help article almost feels like navigating around an unfamiliar CRM. All the information you need is probably in there, but you may not be able to find it.

What problems is Nextiva solving and how is that benefiting you?

We use Nextiva with our support staff. However, we do not run it in a call center function. Instead we use the standard VoIP option and have it integrated with Call2Teams so that our users don't have to be worried about learning and using another communication platform since so many different operations offer communication platforms. At first this resulted in my support staff not getting the calls they needed due to being on the line with a support remote tech to troubleshoot large machines. In comes the remote Office in Nextiva's mobility settings which allow us to bypass the intended busy signal sent by teams to refuse a call.

Small Business (50 or fewer emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
EN
Erik N.
Founder
Share
"Simple UI, easy access to options and what MAKES a product great, is its support team at Nextiva."
What do you like best about Nextiva?

Upsides are that everything is located withtin the same menu. Easy tools to manage users and lines. What is most important is the support team that Nextiva offers when you need assistance.

What do you dislike about Nextiva?

There is nothing that I dislike currently about Nextiva at the moment. The software/website is easy to use and navigate. Also, do not forget about the great support team Nextiva offers when you purchase their service.

What problems is Nextiva solving and how is that benefiting you?

Helping me solve by making sure everything is accessible from the same website/menu. All options to view, especially as an Administrator, is easy to manage and access.

Small Business (50 or fewer emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
NP
Nicholas P.
Founder
Share
"Agents are always willing and able to assist and support"
What do you like best about Nextiva?

Support is handled in a timely manner. Agents are always professional and helpful when resolving an issue.

What do you dislike about Nextiva?

sometimes the wait time for assistance is long

What problems is Nextiva solving and how is that benefiting you?

Customer and client contact. always helping with messaging and availability

Small Business (50 or fewer emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
JK
John K.
Chief Executive Officer
Share
"Great experience"
What do you like best about Nextiva?

From the first contact to conversation with sales staff to tech staff. Service was excellent

What do you dislike about Nextiva?

I honestly haven't found anything that I dislike.

What problems is Nextiva solving and how is that benefiting you?

Great support my previous company was not helpfull

Mid Market (51-1000 emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
EH
Emilio H.
Founder
Share
"Effective and smooth."
What do you like best about Nextiva?

Extremely helpful for international calls.

What do you dislike about Nextiva?

It crashes at times, I have to restart it.

What problems is Nextiva solving and how is that benefiting you?

It enables fast and high quality communication with people abroad.

Small Business (50 or fewer emp.)
Jul 13, 2023
 Source
Overall Rating:
5.0
FF
Fox F.
Founder
Share
"Very helpful staff, quality service"
What do you like best about Nextiva?

Everything is in one place. I like the fact that I can get the calls in a variety of ways: desktop, app, or ringing on my device. Other competitors are lacking. Also, I like how with the new TCR requirements for texting Nextiva realizes sole proprietors using conversational texts and does not require registration. RingCentral was a long drawn out process that took weeks, all while having clients wondering why they couldn’t reach me.

What do you dislike about Nextiva?

It does take a long time to port a number over. I know cell phone providers can port as fast as same day, and I know the FCC requires basic ports of one number to be completed in 1 business day, but 2-4 weeks is a bit much when you’re paying for a service you can’t use in the interim.

What problems is Nextiva solving and how is that benefiting you?

Texting is available and fast. Service performs well. It solved most of my needs.

Small Business (50 or fewer emp.)
Jul 13, 2023
 Source
Overall Rating:
5.0
Joe H. avatar
Joe H.
Licensed And Appointed Medicare Advantage Specialist
Share
"Great Experience from Start to Finish"
What do you like best about Nextiva?

The simple sale process, onboarding, and setup. And an excellent monthly price with no contracts.

What do you dislike about Nextiva?

There are no downsides that I can see or foresee with these products or services.

What problems is Nextiva solving and how is that benefiting you?

Nextiva is allowing me to have a toll-free number with no extra minute fees and a CMC that keeps me informed on my cell phone, and computer, and utilizing my VOIP phone line.

Small Business (50 or fewer emp.)
Jul 13, 2023
 Source
Overall Rating:
5.0
HA
Hanna A.
Founder
Share
"Excellent customer service, easy to communicate with set up my account in minutes"
What do you like best about Nextiva?

Fax, messaging, email, phone all in one!

What do you dislike about Nextiva?

Nothing yet, customer service is excellent, with immediate followup and ease

What problems is Nextiva solving and how is that benefiting you?

combining all services in user friendly format

Small Business (50 or fewer emp.)
Jul 13, 2023
 Source
Overall Rating:
5.0
EV
Esthefany V.
Founder
Share
"Easy to use, practical"
What do you like best about Nextiva?

You can easily use the desktop app or the smartapp phone

What do you dislike about Nextiva?

Sometimes it logs you out by itself and you have to log back in

What problems is Nextiva solving and how is that benefiting you?

It allows me to communicate from abroad

Mid Market (51-1000 emp.)
Jul 11, 2023
 Source
Overall Rating:
5.0
JM
Jason M.
Founder
Share
"Recommendation"
What do you like best about Nextiva?

Easy to update options and make changes to all of the call flows. They are very knowledgeable and eager to assist when technical support is needed. My last two employers have been Nextiva users, so I do not have another company to compare with.

What do you dislike about Nextiva?

During certain times of the day, technical support hold times can be long. In my experience, the online chat feature has limited functionality. When I was put in the queue for additional help, I was disconnected before it was my turn.

What problems is Nextiva solving and how is that benefiting you?

We are outsourcing our call center and needed to see how to get those calls routed to our new call center. We also needed a phone number that our outsourced call center could transfer calls back to our office without putting the caller back through the auto attendant.

Small Business (50 or fewer emp.)
Jul 11, 2023
 Source
Overall Rating:
5.0
TD
Tyler D.
Founder
Share
"Nextiva is great!"
What do you like best about Nextiva?

I use nextiva for my everyday job at work. I really enjoy that I am able to click "copy" on a number anywhere on my computer, and nextiva asks if you'd like to dial out using Nextiva. Which is a life saver.

What do you dislike about Nextiva?

I have to say, I wish there were a way to set a specific voicemail, or simply setting business hours for these phones as they are used for our companie's level-1 support hotline.

What problems is Nextiva solving and how is that benefiting you?

Nextiva is allowing myself and my business colleagues to connect with our customer base, without having a physical work phone or giving out my personal cell phone.

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