Nextiva Reviews: 4.5/5 — Highly Rated

How I can customize the entire phone system to work how I need it to work and can access it remotely if we are working from home.

Honestly, I don't have anything negative regarding Nextiva! The sales and customer service have been wonderful!

We needed a phone system that was able to evolve in today's workplace. To be able to change any of the settings easily, to have the option to forward my landline to my cellphone. It has fixed all of the problems our old phone system was giving us.

Their tech suport is always there to help out and fast. I am very greatful to have come upon this company 2 years ago and look forward to working with them for many more years to come. No complaints. This company is good at what it does. Excellent service.

Nothing that I can think of. They're always there for when our business needs them.

I can take my phone anywhere and that is a big plus. My voicemail comes to my email, can't beat that.

Ease of contacting support. They are easy to chat with.

A lot of complexity in the back end for configurations.

Hardware issue with our phone. Firmware update

Great VOIP system with tremedous functionality. Reasonable prices and great customer support!

Nothing. Nextiva is great! Highly recommend.

Office Phone line integration with multiple offices and phones. Office fax

When I first started my new job, I had nothing but trouble with my desk phone. When I finally got a phone that worked properly, I had to call Nextiva customer support to set up my desk phone so I could make and receive calls from my clients and their caregivers. The representative that handled my phone setup was courteous, knowledgeable, and very patient. He didn't get aggravated with me when we had difficulties with my router not showing the IP address like it was supposed to, he just kept his cool and didn't stop trying until we got my phone online and connected even though it took way longer than usual to do it. As for the service itself, I have found that this phone service is reliable and it seems to provide very clear calls with little to no issues or downtime so far. I would highly recommend this service to anyone I know who is needing a reliable phone service for their office. It really is a great service!

So far I haven't seen anything that I don't like about this service. It hasn't let me down yet! I've had no issues with connecting to my calls or them connecting to me, and I haven't had any issues with my callers being able to hear me clearly when we're on the phone. So far it's been great. I had issues with the initial setup but that was due to a problem with my router, not their services.

I'm not aware of any problems that Nextiva is having so I can't speak on anything that they are solving at this time.

It's intuitive to use and makes things very simple. It has a lot of perks by allowing group chats for business clients and for the employees. We have thoroughly enjoyed using Nextiva ever since we switched.

The setup process takes some time and requires a lot of immediate attention on your part but it's worth it.

We needed business group chats with our clients and our phone system to be more seamless

They are always very good to work with and helpful

Nothing at the current time. The are airways great.

Reliable voip services

Every feature of the system works great, and the development team continues to improve and patch. The customer support teams are also a great resource.

I have yet to find a "down side". I've worked on phone systems for over 15 years and find this to be one of the easiest hosted platforms to work with.

Nextiva solves the constantly increasing need for employees to be available remotely. This is making us all more efficient and productive without the classical stresses of being tied to a desk 9-5.

The customer service/support folks are very helpful

The wait time...sometimes I'm on hold for 15+ minutes before someone in Support answers the phones

Got us set up with our 800 number. Helped us set up a call flow

I like the the portability and functionality. I like the fax option - it is actually quite simple once it is setup as long as you have a fax line. Customer Support has been great!

transfering from mobile app to desktop device while on a call is difficult. Mobile app doesn't have a "park" feature

Having the VoIP system allows our staff to work remote and continue to be accessible to us and their clients via their work phone. We can access each other easily. Having the Fax capability is a big help and having a chance to use it again - I realize it is actually quite simple to us once it is setup.

The many tools created for the users to get the best of your products and services

It should be one entrance for Nextiva. It may be me, but sometimes I don't know where to go.

Our business depends on the phone and its capabilities. If they work well, we are happy.

The customer service at nextiva is amazing, anytime we have a problem they are on it right away. We use this daily to run our business and the amount of features we enjoy allows us to monitor our team wherever they might be.

there arent many downsides to nextiva the only complaint I used to have was the chat didn't have a counter for where you were in line. But that has since been alleviated

Nextiva allows our customer service reps to work from home or anywhere they'd like with their array of features and uses.

I've used many VOIP services over the years. It always seems like they overpromise, underdeliver and the customer service is terrible if your're a small acount. With Nextiva it has been the opposite. Set up was easy. The tech support through chat is responsive and knowledgable. Short waits and the IT support knows the product well. Also the call quality is crystal clear which is really important when your using voip as your main phone line to communicate with customers.

I would've liked if setting up text messaging was part of the initial set up. It wasn't clear that text messaging set up was a seperate task to be done by Nextiva. However, when I contacted them they set it up immeadiately so it wasn't an issue.

Nextiva is making it so its simple for me to have one main line for calling and texting customers with my iPhone. Super user friendly.

Price and to setup system was easy, knowledgeable support, and easy to understand We appreciate the features of having our voicemails sent directly to our email

My only gripe is that our account manager tends to change more frequently than i could like

Exceptional: Their teams always go above and beyond for us and our franchisees

Easy to use and helpful supports, great features that are affordable

They rarely have downtime, but it's all good, all CRMs have downtime.

Call queuing, reset passwords, app set up, call flows. It helped me make it easier to work with Nextiva

I love that I can log in and fix most issues with help from support.

Often long queues for help with issues and sometimes I don't have time to wait.

We use Nextiva for our business phone systems.

It is a great copy with excellent customer support and quick responce if needed.

No issue or concerns. I do not have any.

They provide our phone service and HIPAA faxing.

Easy to use portal and I can self manage almost everything and if not they have a live chat for tech support and they can remote session to assist and it's excellent

I would like a feature that shows me on the handsets who is on Do Not Disturb.

We operate a full call center with multiple departments and it's worked out great, we are able to send calls to different teams.

the pricing for small business is really good

I have yet to find any downsides. I have liked using nextiva since I opened my business

I can work from my office and I can also work remotely with no issues.

The speed and knowledge that I receive from the Nextiva support department are truly outstanding and noteworthy in my view and unmatched anywhere else in the industry

I have nothing to dislike about Nextiva's support staff, they have been outstanding on every support call that I have made with them and resolved it quickly, efficiently

They are solving all issues that arise on the client side, and the company (Nextiva) is moving forward with there critical problem-solving skills making them a great company moving forward

It's so easy to use, very intuitive and straightforward

Seems to have service outtages every know and then.

Makes it easy to connect to coworkers and patients

We were paying AT&T 300 plus dollars per land line. We have lowered our phone bill by over 1000 dollars a month.

Not being able to change phone tree while number is in use.

It solved my problem with the cost of my AT&T bill.

Simplicity of the online management of the phone system; quick and excellent phone support.

Not able to manually block spam/robo phone numbers; have to call support to do this.

Testing phone lines and network connectivity for possible dropped/disconnected calls.

We had been relying on a business phone system that required us to be there in person to monitor call flow and voicemails. In our slow season, we would have to go there just to see if anyone had called.. now with Nextiva, we can monitor for any emergency calls without being tied to a desk. Transition was seamless, and honestly faster than i expected. I've been able to get all questions or hiccups solved quickly through their chat agents. So far, it's been a game changer in my lifestyle.

We haven't found anything so far that we dislike, but we just started using the services this month.

Allows messaging and calls to be monitored from anywhere (and more importanly all in one app)!

You do not have to wait long for chat support. Very fast and knowledgable.

I dont have anything to report on this today

We use this to answer calls for our support team

Ease of use for the technologically challenged. Most helpful for me is the ability to securely contact my clients, and co-workers, collegues and other providers. I can click on past names and numbers; no need to dial. I can easily choose past voice messages and dictate from them. Mute and unmute is easy to see. Response from Support is quick and easy to follow

Not sure this is a Nextiva issue, however, from time to time when I click the Nextiva Icon, it opens to the login block and won't allow my username/ password combo, but when I login to put in a support ticket, my username/password are the same as previously. This may be 'operator' error, I've noticed an error on my part one time

Client/clinician communication. Clinician/clinician communication. Clinician/ outside source communication. Hands free communication. I talk, leave messages, etc., while entering data, eating, or whatever, while using Nextiva with ear buds, or other accessories. Great that Chat is available

It's not the cheapest, but with a 3 year commitment it's very cost competitive and offers more reliable than some of the other similar brands in the space. I can't speak to comparisons with the more expensive solutions but for someone using 1-10 lines, this is a great fit and has scaled really well with users and features as we have grown and changed. Auto-attendant setup was easy and intuitive and allowed for a complex call flow even on the simplest plan. I imagine the integrations will be just as straightforward. If not, you can always call support

The only challenge was adding the conference bridge feature. It required an upgrade to our contract and multiple calls to sales and support. Once we were taken care of by the right department the rest was easy and now we have multiple secure conference lines!

Customer and Internal facing communications to represent a professional appearance.

Affordable, reliable, great customer service

Learning curve, but this is true for any solution that provides additional services not offered by landlines

Phone service and control over multiple physical locations

I am an insurance agent in Arizona, and Nextiva has made my agency growth much more accessible with its updated system. They keep updating every month, making improvements consistently.

I am waiting patiently for when they have their email system updated to where I can email directly to my clients. Besides that, there isn't anything I can think of that I have any issues with.

They are giving me the freedom to work from anywhere and still take my work calls. Having two small kids has benefited me greatly. I can have my producers work from home.

Customer service agents get right to the point and fix your problem!

None. So far so good. Everyone seems very competent!

Better phone service; better customer service