Nextiva Reviews: 4.5/5 — Highly Rated

Chat box is easy to use when I need help.

Sometimes the wait is long to chat with support.

Our ability to structure a call flow.

Nextiva's Customer Service and Technical Service Department is the best I've ever encountered! I had an issue with failed incoming calls and reached out to Nextiva's Technical Department via Chat. Ivan T was the technician and worked with me to troubleshoot the issue. He was extremely helpful and patient. He took the necessary time, and tried multiple options until he was able to resolve my issue. My issue is resolved thanks to Ivan's patience and skill.

I have no dislikes about Nextiva. From day one; when I contacted them to switch from a much inferior provider, they worked with me to get the service and pricing to meet my needs. Their service & follow through on their promises, and their ability to resolve any issue during the first contact has convinced me that I made the right decision to use Nextiva as my VOIP provider.

I'm a Canadian resident that works exclusively for a US based company. Thanks to Nextiva, I have a local presence, with a local phone number for my customers to use. They also provide unlimited North American calling and texting at the best pricing in the market.

Now Nextiva has improved the technical support which is very helpful in resolving any query and the technicians are perfect in knowledge.

There is no downside in Nextiva earlier I faced a problem with the support for long queues but in the last 18 months, Nextiva improved the support system which is awesome.

Nextiva helps in managing business easy by call center reporting and other features

Nextiva stands out, offering a comprehensive suite of communication tools coupled with exceptional customer support that truly sets them apart.

The complexity of the platform for users who are not tech-savvy. While Nextiva's customer support is top-notch in helping users navigate the system, some individuals or businesses may still find the learning curve steep, especially when it comes to advanced features or customization options.

Nextiva just helped with some issues related to getting calls and texts, as the features were not working. The staff was quick, patient and very very helpful

Anytime that I need help or have a question their support team has been wonderful. If it is something I can do on my own they teach me how to do it instead of just doing it for me. I truly appreciate that. They are always helpful and friendly.

When our internet is out so are our phones. Luckily, that doesn't happen very often but it can be frustrating.

I reached out via the chat and needed help updating our after hours greeting. We recently hired new employees and it needed to be udpated. Support was quick to respond and extremely helpful. They took care of everything I needed help with. Ivan was great! Very friendly and informative. Easy to work with too.

Support is always available to help whenever something comes up.

The current setup could not be retained when you add users.

Contacting our customers.

Easy to use call center portal! Agents are always friendly and efficent!

How difficult it can be at timesto asign agents to que

Help me with getting reports and any issues within the apps

Nextiva's Cloud-based / VoIP phone system is very easy to implement and administer. The Customer Support is top notch. From a large offering of features that you would expect from a VoIP leader to an enormous amount of online knowledgebase articles and videos to great integration with many devices, phones, headsets, OS platforms, Apps, and so on, Nextiva is an obvious choice for a reputable phone system, weather you are small or large, Nextiva can handle it all. I have implemented/worked with Nextiva with two different companies and wouln't think about switching to any other company! Thank you Nextiva for a complete and feature-rich reliable system.

Can't really think of anything negative because everything has been positive with Nextiva. If I had to say anything, I would appreciate an invoice that was a little easier to decipher/read and a reduction of fees/taxes but I know there are regulatory and states fees that have to be imposed and are out of Nextiva's hands!

Multiple lines in and out along with multiple call flows/auto attendants. Just has a solution that meets all our needs!

Our favorite thing about using Nextiva is the ability to record our calls. This has greatly increased the amount of quality checks we can perform for our several agents. We use Nextiva for both of our Marketing companies and it has truly been a game changer. The ease of use within the company itself if immaculate, the custmomer service has truly been a godsend. Additionally, it is something that we use in office daily, by several representatives, some who were worried it would not be easy to learn. `

The least helpful thing about Nextiva for us is the ability to FAX.. It is 2024 I don't know anyone who faxes these days.

We are able to record and use the phone calls that our team makes for quality assurance and accurate coaching.

Both the tech and sales teams were so helpful is getting us set up with what we needed. The platform is user friendly, but the tech team is there for any questions - easy Chat feature.

Thus far, I have not experienced a downside.

Our prior phone company increased their rates dramatically. This is more cost effective.

Fast and reliable service. Customer Support is always willing to go that extra mile.

There is nothing to dislike about Nextiva.

One location for all of are VOIP users.

The 24 hour support feature is the best. Sometimes we need to modify our system and it is nice to be able to make changes after hours.

Nothing. Always helpful when calling in and always consistent good phone services.

The call attendent and being able to customize users is very important.

Nextive delivers the very best product (business VOIP) AND the very best technical support, no matter what my company and myself pester them about. (Connecting devices, asking inane questions about networking, updating office equipment and the like).

Nextiva representatives are NOT able to live in my office.

Business phone with a corporate image for our company is easily accomplished and maintained for almost a decade, at a very affordable price point.

Nextiva is always willing to walk me through any issue and take care of the implementation of settings themselves. The supprot staff is very friendly. Tickets are usually resolved quickly.

There are many settings that are not available to the user in the portal, probably for good measure (easy to disrupt services accidentally). For someone who enjoys self service, it can be cumbersome to always open a ticket and go through all the steps to make some changes. It's also not always clear where to find some settings in the portal, so I might dig around for a bit only to realize I *have* to call support in the end anyway.

It's easy to move user around and deploy phones. It's also easy to control greetings from a central admin portal.

Even if you are confused about something, their support is right there to help you setup everyting you need.

The onboarding call was on the cell phone when it should have been on a screenshare.

My startup needed a way to talk externally call route from the nextiva number to three other cellphones for sales calls. It did just that!

The Nextiva App is user friendly and very helpful. I have used many phone systems in the past and this one is by far the best!

I do not have any complaints or dislike about the Nextiva App. Quick and easy to use!

Nextiva allows inbound calls to our dealership to ring directly to all sales representatives personal cell phones. When the sales rep is not working, the app has the capability to log off while still ringing to other reps.

The website, their mobile apps, and the features and the ease of making changes, and if it's too complex the reps fix it.

Nothing. They always quickly and efficiently resolve it all.

The ability for our recruiters and nurses at our school to call mobile and have the people/parents see the main local phone and get calls back and even text from mobile without having to give their personal cel phone out.

When you sign up the have an excellant on boarding system. They were very helpful. Would get back to us ASAP. Plus, we have found their customer service to on point and solves any issues we may have. The equipment has been good. Their app is very user friendly. We are very happy with our decision to change from Verizon to Nextiva.

To be honest I have not found anything that I dislike about Nextiva.

Customer Service was a big problem with our last carrier. Nextiva is very efficient and helpful.

Today I was chatting with Alina F about a billing issue and also requesting some changes to my account. The agent was very helpful and met my requests quickly and professionally. I appreciate the quick response to my questions and also for making me feel at ease when the system did not accept some of my changes on the first try. It was overall a good experience. Thank you Alina F.

There was nothing negative i could say about the chat session. I like to do this as i have a lot of meetings and phone calls, and can get issues resolved when I am involved in something else.

I had a billing question that needed addressed.

The representatives are very knowledgeable and strive for complete resolution of your questions. Call quality is great and they offer so many features. Nextiva sets your phone up for you, so they are easy to implement and to use. We use our phones and phone lines extensively throughout the business week and we have not run into any issues with loss of service or quality.

The wrong services were added to our account and it took multiple chats and calls to resolve the issue.

The call flow at our office is much better because our clients are directed to the correct department using an auto attendant. The improved call flow is beneficial because it saves our staff a step by directing our calls automatically. Voicemails get to the correct person and the in-office intercom is a great way for staff to communicate throughout our multi-level office.

Ryan Hein was very attentive and kept the process moving along.

There was nothing that I could think of.

Blueface was ceasing services.

I love how easy it is to use the Nextiva Interface. Anyone of any tech level can easily use the Nextiva software. If I ever do experience an issue, Nextivas customer support is fast to answer their calls and fast to implement any fixes I might need.

At times, the call-pop function does not work properly and I will end up with a missed call notification. It does not happen often enough to cause any work disruptions.

Nextiva allows administrators to review call reports, call volumes, and call recordings. It helps with a lot of data customer service departments need on a daily basis.

fast support service on line , they helped me really fast with all that i was needing, plus Ivan the customer service agent was too politely. Highly recomended.Also i love to be able to use it anywhere from my cell phone.

nothing at all, they have a great customer experience level , so go ahead and get your service with them, easy,fast, profesional . the phone quality conexion its great

had not problemas yet, i wrotte to super because Nextiva has been so friendly that i was adding more lines to my actual service and setting up my credit card on file

It makes it easy for us who work in a call center to work from home if something comes up

It constantly logs us out of our account through out the day.

Being able to work from outside the office by having the app available on our cell phones

Anytime I have any questions or need help with any of their features or simple tasks, their support team is always readily available!

Relatively easy to work with, even in times of outage, they provide updates, there is not one thing I could say I dislike.

We have Call Center that works remotely and using Nextiva is benefiting this organization by having this type of platform.

Customer Service is great! And the set-up is so easy and they walk you through instead of handing you a guide. Whenever you run into an issue, which so far for us it is hardly ever, you can rely on technical support to fix the issue immediatley. Also, our phones have never been down which is something we had experienced frequently with our last provider. We happy with the switch!

The only thing we dislike about Nextiva is whenever a call is picked up by another person it is listed as missed on your end, even though the call was answered. So it is hard to tell which clients to follow-up with. Update: You can differentiate now!

We did not have a good experience wih our past phone service, so Nextiva is solving that! So far they are able to accomdate all of our needs, our phones never go down, and the customer service it top notch!

Nextiva is a reliable and easy-to-use system. Its great features are customizable to any organization's needs. The support team is responsive and helpful. I have used this platform at two different companies over the last 12 years and have had a great experience with both.

Trying to determine the correct equipment at set-up is a challenge. It would be nice if they were the expert in what equipment would best suit each employee in the organization instead of a one-size-fits-all approach.

Nextiva makes connecting with our customers a pleasant experience. We used to have a lot of dropped calls or poor connections. Those issues are non-existent with Nextiva. They have made it possible to direct calls to the right person at the right time on and off hours. We can provide a better experience for our internal and external customers through this platform. The analytics are top notch and make tracking your teams performance fast and easy.

It is very practical and helps me when I work from home especially. It has the necessary tools to offer a good service and keep good communication with the person on the other line.

It needs a very good Internet connection to maintain the quality of the call, which is understandable and doesn't happen usually, but it takes more time when I use the App in order to connect the call.

I can use it on any device I have everywhere and meets my expectations for making calls. It also has the necessary features to keep an interactive call and offer a good service on our end.

I love how easy it is to fax and obtain fax confirmations

online chat needs to be a bit faster but otherwise nothing.

having a physical fax machine that i cant travel with

I like the fact that you can access messages from anywhere.

I do not like the fact that the customer CAN NOT erase the call log.

Call Management