Nextiva Reviews: 4.5/5 — Highly Rated

Very rare are there outages. They have the most consistent uptime for any of my vendors.

Sometimes customer service is a little confused about what I'm trying to achieve.

VoIP. Very clear call quality, easy to use admin portal. End user friendly.

I like the convenience of performing my job duties.

The only thing I dislike is that sometimes the clarity is not the greatest.

The problems that Nextiva helped to solve is while working from home during COVID, I was able to answer and transfer calls.

Nextiva has played a very important role for us in the transition to remote workers. With their soft phone application, my team members have been able to take calls from anywhere, without the need of a traditional phone and with the Nextiva mobile client, it takes things to the next level. Staff can truly be in any location (with cell service) and still take their work calls.

When the Internet goes down, the service goes down - but that is going to be true of any web based phone provider.

Nextiva allowed us to go remote and not have to worry about porting phone numbers to new locations. The move to remote working didn't cause even a blip in our phone coverage because we all use the Nextiva soft phone application.

Besides the great quality of service, it has to be the ease of an administration and the fantastic tech support. You always are able to get through to support quickly when you call in and they almost always are able to fix/help you on the spot.

I would say really just some of the licensing. They have different plans, but there are a lot of add-ons when it comes to the call center side that are not included by default.

We had so many limitations with our old phone system. Now everyone has access to a softphone and mobile access. The ease of administration on the back end makes it so any of our tech staff can help with the phone system or call into support. Our old system we only had one person in-house that kind of knew the system and it would take sometimes days or weeks to get things solved through support. We had a lot of on-sight equipment as well. We were able to get rid of more points of failure now with everything in a cloud VOIP.

Having a call ring to my desk phone, soft phone, and cell phone simultaneously, has ensured I don't miss a call. Also, being able to have my own Conference Bridge

Tier 1 support needs way more training. Some times we have to teach them where to go to get an answer we can't find/need. Often, we will reach out to our Customer Success, Sr. Key Account Manager.

The call center capability has enabled us to better serve our customers. Whether Calls move from person to person until answered or simultaneous, it is easy to make sure there's an answer. This also is great for keeping track with multiple kinds of reporting.

Its are very easy and effective to communicate via calls, chats and messages ( Voice over internet protocol)

I could not find any dislikes in this. It is very useful tool.

Communication is very easy. Be it by call or chat or message. It allows to use extensions as your office phone.

I most appreciate the awesome account manager assigned to us, who is fast and responsive, always taking care to go over the details and digging deeper to find the best way to set things up for success.

Some of the pricing structures and bundles could be set up better, but it scales appropriately.

Most importantly we are solving the problem of hosting our own PBX, which has saved us a lot of stress, time and money. Their Cloud based hosting is reachable from all over the country, no VPN needed, which has made it a boon during these WFH times when staff are constantly moving between offices and home.

customer service from account manager and enterprise technical support

sometimes a long wait to get to tech support on higher tier engineers

call center setup and access and use phone in a remote home office with very easy internet connection

Nextiva was already the phone service when I came into the company. As I had to navigate and figure a few things out on my own to become the person that would "own" the ins and outs of our phone system, Nextiva customer service helped me alot. They were very patient and kind through all of my questions and were there to help me every time I needed something.

I have nothing bad to say about the Nextiva company. They have been able to help me in every circumstance I have needed.

One of the most recent issues we had was getting everyone on the Nextiva app and navigating through that. I needed to learn it before I could help others learn it. They were very good at providing lots of information that made it very easy to teach everyone else.

I really enjoy having the app on my phone it makes it much easier when working remotely.

There's not much I don't like other than sometimes I have connection issues, but those are few and far apart.

Working remotely during these times and having this app on my phone has helped tremendously.

I like Nextiva mainly for its sophisticated definition in the calls that are made, since they are highly clear and understandable, which allow an effective development according to what you need to transmit in a very fluid way, taking into account an identifier to know with who decides to interact or recognize incoming calls, including configuration and contact log, for complete non-judgmental convenience, including a frequency manager.

This telecommunications service, through different transmission channels, needs more operating packages, including the videoconference bridge that most of these correspondence platforms through audio, video, and chat acquire, this software does not present visual tools, which is a great disadvantage at a competitive level, including that sometimes uploading voice files are quite confusing or cannot be sent, having modest programming flaws.

It is our main telephony provider throughout our organization, this software is used to send and receive phone calls, addressing commercial problems, such as caller identification and at the same time monitoring of these, in the same way we use Nextiva to manage one more reinforced form our customer service, through chat or audio by the telephone method, to guarantee a successful support service to the problems that are presented to our users of the platform.

I love being able to speak to my clients and know that not only are the conversations recorded but we can go back and listen to them for training purposes. Nextiva makes our calling easy and worry free. Thank you Morgan for all you do for TTT.

The Dashboard and the Analytics are really hard to figure out. Not sure why we don't have classes for those. (and not YouTube classes, but actual Nextiva reps come out and train us on how to use it.)

Faxing, Messaging and Calls

Platform is easy to manage, the support team is amazing and incredibly helpful.

Nothing I really dislike, but would like the ability for my people to be able to manager certain aspects of their own accounts like outbound number and recordings.

We manage a sizeable inbound call volume for a couple of our clients and the platform gives us most of the functionality we could need without having to upgrade to the call center, at least at this time.

They offer at a great price a great, credible VoIP alternative. The approval is and always was adaptable even before I consider in on a problem. Sales were successful as they're still in a role to have a solution that suits our expectations. Calling list has helped our small company to act like its a big business in relation to reaching customer. It makes them wait in a line listening to songs, or their Quarterly Note about how best to take better care of a animal or the month's sale.

No downsides-the direct distribution needs to take a few knowledge to unleash the system's true potential, and though Nextiva 's management is very useful to wander you through plenty of ins but also closers.

I communicate to of yours customers anytime, anywhere. Since I can have your device on my mobile phone on my computer and mobile top, the same phone number so I can stay in contact on your buyers And me safety while not needing to send out my actual phone number.

The features of the system are comprehensive and competitive with contemporaries. Not missing PBX at all.

Onboarding was painful as was the number port. Some of your tech/onboarding people dropped the ball and delayed things which gave me a little heartburn. Also don't like that not all tech staff aren't at the same level with their skill set.

Mobility is great and doesn't keep people tied to their desk phones.

Using Nextiva is very easy to use. I really like the app. The app is very user friendly.

There are times that it doesn't work properly. Occassionaly the phone will not ring and it will go straight to voicemail.

It has allowed for an easy transition to "work from home" status. Simultaneous calls are received onto my phone and I appreciate that.

The app and program for my computer and cell phone are user friendly. I appreciate being able to have my work calls come through the app on my phone so that I do not have to share my personal number.

When using the app on my phone, at times, the other individual is unable to hear me but this is not all the time.

I'm able to work from home without giving out my personal cell phone number.

Being able to make calls utilizing your desk phone number instead of personal cell phone number. The app is easy to set up and use.

I have not found anything at this time that I do not like.

Making "work from home" easier and more efficient. I have realized that companies can utilize this service to ensure their employees can keep their personal numbers secure. In the human services field, we are typically away from our desk, in the community, and engaging with many different clients/providers. It is nice to be able to be reached at my desk phone, instead of using my personal cell phone. This has helped me maintain boundaries and practice self-care.

I like that I can still use my work phone from home while keeping my personal cell phone # private.

Sometimes there is a delay in the pick-up for phone calls but its not too bad. Also, there isn't a caller ID feature for incoming calls or if there is it doesn't work.

I hope to continue to have success using the Nextiva app on my personal cell phone. I didn't realize it was so simple to set up and continue to use.

I love that my voicemail comes to my email right away so that I can check it no matter where I am.

Navigating the voicemail options can be a little confusing and take some time to figure out what options to push, especially when you don't use those features a lot. (example setting an extended away message)

Being able to check my voicemail no matter where I am helps me to stay in touch a lot easier with clients.

Not missing a message when I am not on location at the office.

I don't have anything negative to say about Nextiva.

I have the benefit of accessing messages outside of my office location. This is eliminating a time gap between me and the clients trying to reach me.

I love nextiva's user friendly experience and the great support they have. I can access support in multiple way 24-7 which makes my life easier.

the schedule settings are not as easy as i would like but support is always great to help

We moved to nextiva to save our company money with a different locations across the state and country

Vedio conferencing feature & intelligent automation.

Nothing dislike in this application very useful for organizations.

Weekly Team meeting happens with the help of Nextiva. Email marketing also a very useful for organizations.

As an employee of a newly formed company I find Nextiva CRM great for my business development team to track down potential customers and lead for the inflow of business and proposals. The feature of survey is very customizable for tracking and monitoring of results. I like how it is easily customizable in integration with hundreds of third party apps like QuickBooks, Sage, MS office etc.

I find using it a bit complicated at first because I did not had any experience in using CRM systems or program development. Finding basic information is more challenging than finding technical information. Not suitable for businesses having in house tech and development teams. I find user interface is not as clear and updated as other CRMs.

Being an open source platform it helps businesses from a small scale to a larger one and gives high customer satisfaction with its availability in different languages. Another’s benefit that this platform brings is several price packages, available to meet the needs of every user.

Nextiva representative, Matt Merhulik, just spent almost two hours on the phone with me to go over why I was having connection issues. He was able to run tests and find out that our service provider was not giving us the bandwidth we were paying for. He even stayed on the phone with me to explain to Optimum what was happening. At the end of our call, I was clear on what was needed and next steps moving forward. And my intention is that we no longer have any connection issues once I get a new router (that works with Nextiva) and Optimum to fix our bandwidth. Matt was super patient and explained every detail and answered my questions thoroughly.

I wish there was more preparation in setting up the phones with my current service provider and routers to begin with. This would have prevented all of the issues I am currently having now with connection and call drops, etc.

I am able to finally analyze our calls and do call reports.

Support picked up in less than 30 seconds and I was off the phone with problem solved in less than 5 minutes.

I haven't found anything I really don't like about nextiva.

We use nextiva "rooms" to collaborate a lot.

Chaque fois que notre petite entreprise a un problème ou une question à propos des services que nous avons, notre représentant de l'assistance technique est sur place le jour même ou rapidement le lendemain. Ils aident à planifier un temps de travail avec nous, et le problème est toujours résolu et les questions ont toujours une réponse claire.

Rien ne me vient spécifiquement à l'esprit. Je pense qu’il serait préférable d’avoir plus que le service VoIP. Pour le moment, nous sommes intégrés à Salesforce CRM, mais ce n’est pas idéal. Le service Nextiva est préférable si vous en utilisez plusieurs si leurs produits.

Nous avons beaucoup progressé depuis nos débuts avec Nextiva et ils nous ont simplifié l’échelle de notre entreprise et leur ont permis de s’adapter à un routage d’appels plus complexe pour répondre aux besoins de notre base d’utilisateurs et de notre volume d’appels en expansion.

We truly enjoy the Nextiva support system - coming from an on-premise solution, it is difficult to "let go" of resolving issues ourselves. Nextiva support is knowledgeable and always patient/willing to assist. So far it has been a great experience.

We dislike not being able to fully manage the solution ourselves. There are some features/settings that are done "behind the scenes" and are not visible to the consumer. You must call Nextiva support to enable/modify these features.

We are newly implemented and glad to report of no critical issues. We are resolving "cosmetic and functional" issues now - ie global directory structure, call center capabilities, and phone templates (softkeys/background/etc). Benefits are less time spent managing the old on-premise solution.

The ability to manage most things ourselves is great but when we need help, there's always someone that can help and the support is usually very quick and responsive. Nextiva staff has also gone out of their way to help us figure out solutions for communication challenges that pop up.

There are a couple of "gotchas" when it comes to implementing some of the advanced features. But once we've got those items documented, it's not a problem.

We've lowered our costs by a large margin and provide better service for our staff.

We have been very happy with the service that is provided to us through Nextiva. We do not make many changes, but when we do, Support is top notch!

Sometimes have issues with line not being clear.

We are able to answer most of our incoming calls immediately, but if we do miss one, we are able to reach the customer within minutes.