Nextiva Reviews: 4.5/5 — Highly Rated

The account manager has been very pleasant to communicate with.

Having to setup phone lines over the phone.

Providing toll free, fax, and local numbers for my business.

Customer service was excellent and made getting set up easy.

Not sure if I have any dislikes as of now, but I am still learning the system. Too early to say.

Our current landline phone bill is $500+ and continues to increase. Nextiva offers a price we could not refuse.

There are alot of features that are useful to to our company such as VIOP which we are now using.

They do not have in office people to come out and help service internet systems and such so its hard having to find a seperate company for that.

Connecting our computers to the call flow and the rest of our database making internet calling simple.

Nextiva allows me to seamlessly connect with my teammates.

Sometimes the Nextiva One app doesn't work the way it was marketed to work. I've dropped calls, unable to transfer, and sometimes it freezes.

Nextiva has allowed me to sync the contacts I've added in the desktop app, to the contact I've added on the mobile app.

It serves its purpose. It works as a VoIP and gets the job done. I like how you can message coworkers within the Nextiva app and call others, not on Nextiva. Texting is an option too but that's where I think they fall short of their potential.

Texting was a huge annoyance when I used this app in 2021. For a while, I couldn't send texts unless I created a contact for that phone number. Creating contacts took forever and would process for several minutes before accepting the contact. I think they aim more at making an app for internal business communication rather than a phone service for making quick and reliable calls to non-contact individuals. Also, the calls would frequently drop or have a poor quality that I'd have to call from my private cell number because the VoIP quality was terrible. In the end it got the job done. But it wasn't worth the money.

I did notice that they fixed the texting option without having that number as a contact. That was appreciated. I think their customer service is good and their representatives are responsive and reliable.

Nextiva is user-friendly. I can easily switch from one status to another one. It can also be minimized so it won't take too much screen space.

They don't respond well or find permanent solutions for issues on their softphone system.

Nextiva has the option to create different queues for different departments which is easier for us since we need separate queues for different concerns from our customers.

Cost efficient and easy to understand wh

Service and Onboarding leave you deflated

They are updating their app and softphone and text options.

the x885 phone is a great tool and works well

the startup of the system was difficult. Very little support was given by nextiva.

had to hire a contractor to complete the install. Fax setup and warehouse paging are equally painful

Text message ability to text my clients from a work number

Different fax login I don't like that I can't just fax from the desktop app

a VOIP carrier, it's fine

Their customer support is good; always going above and beyond

Too many tech support issues. Phone quality is not good, could be our out-dated phones is what Nextiva says.

We use them for phone and faxing services. I do like the faxing portal. Tried to upload screenshot of my account, it gives me an error and will not upload.

Clarity of calls, options for speed-dialing, and ease of connectedness among offices. I use voicemail a lot, so the options within the voicemail box are very helpful.

Have been having some issues getting incoming calls. We have several phone numbers that ring to our phones, and currently one number is not coming through. It sends callers straight to voicemail.

Staying connected with patients, insurances, our other offices, and third parties is so easy with this system. It has been very easy to reach out to folks.

System seems fairly easy to use. When you do get to support they are helpful.

Support is tough to get ahold of and often times hard to understand.

Trying to setup Call2Teams.

I liked that the portal is far easier to use than Ring Central and I hope by using ethernet connected phones we will have far less disconnected or dropped calls.

I did not like my initial experience with Nextiva trying to purchase service, multiple times scheduled meetings were missed. Also the call flow set up took hours!!

Less dropped calls is the biggest one, ease of use, and I believe and hope that the pricing will be less, although I did just find out that i needed a 3rd license which I wasn't happy about.

Uptime is fantastic. I don't have to call support very often.

Ease of use in the admin interface and the fax portal being separate from everything.

Call flows are pretty smooth with this system.

It is really easy to transition between phones at the office

I feel like it can be a little difficult to maintain and add users or make changes, since you have to do it through support.

We have an easy way to connect our offices together, even in different states. Working from home also works with Nextiva which is so nice.

The agent was knowledgeable and helpful. He was willing and able to achieve my needs by multiple avenues if necessary. And got the job done.

It took 20+ calls to Nextiva before the system didn't misdirect and then hang up on me.

I was trying to set notice to clients of our holiday down time. The Nextiva holiday scheduling system online is beyond horrible and counterintuitive. The system when we had Vonage was far superior and easy to use ourselves. The "benefit" was spending over and hour, between Nextiva hanging up on me 20+ times before I could get through to an assistant (the majority of the time) and getting the job done (still too long), which would have taken me 5 minutes to do on Vonage.

Easy to use virtual faxing with email using fax domain given

Customer Portal is outdated and I'm unable to pay bills online

Unable to pay bill online so called in for assistance in paying bill for renewal.

I like how the app links my desktop phone to my PC

Seems to be some bugs that could be fixed to make interface a little easier to use

Used as our main phone service (internal and external calls) Web app is helpful but sometimes acts up and causes frustration

After COVID19, I lost my practice. It moves easily.

Without my own administrative staff (lost in COVID19, not Nextiva's fault); I personally had trouble creating the flows I needed. There was inconsistency in the customer service to assist me. It took months for me to find someone who help me create the flows that I needed and were some that were required per my regulations. The dislike is only in that it is nearly all "self-run," meaning when I lost my staff it was dependent entirely on me until I found a customer service rep who could treat me and speak to me in a way that was compassionate and effective. Some of that is my own responsibility, some of that is the responsibility of Nextiva.

I am solving communication as long as I go in and record my greetings. My business requires me to have certain specialized recorded messages (for safety, as a clinical provider). The benefits are endless when I actually figure out what I have to do. Being without my staff is my problem, it's not Netiva's fault. They have tried their hardest to help me.

Mobile features, call recording, call flow

The NextOS site is great but the experience on iPad is problematic at times.

Easily manage call records, using mobile phones, call transfer.

When it does work, sound quality is very good

Lack of ability to import personal contacts into system. Lack of crossover between phone and desktop app. I cannot text from desktop app like most other services offer. The ability to see the same text messages on both devices is crucial for me. Constant update issues of the phone app. Sometimes takes hours for call logs and text threads to update. Another problem plaguing multiple customers Lack of ability to delete text streams in phone app. Multiple customers have complained about this Lack of ability to save a contact from a text message into the app Constant issues with answering calls in the phone app. Myself and multiple customers have this issue, phone rings 1 time or not at all and then sends the caller to VM

It is a budget friendly system that with a few major tweeks could be great

It works in what it is intended to do. You can make calls, collect data, etc. It is pretty straightforward and simple.

It crashes on a weekly basis, barring me from working from time to time. It also lacks a bit of customizability that I am looking for.

I can efficiently make a lot of calls in a short period of time.

Ease of basic use. All the basic features are easy to use.

Parking calls, picking up a parked call.

We recently solved a problem with not having a receptionist and setting up the automated attendant.

One unified platform to run multiple locations

issues with texting - just not always reliable

with employees working from home, we're able to have their desk phone ring to their home phone.

I like that the people do not see my personal number and I am able to work mobile.

The dropped calls and it took time learning it.

I learned all its features, I am able to transfer calls and conference call.

All of my contacts and all of the company contacts are readily accessed

The "What's on your Mind" feature refreshes every time the program shuts down, so the information is not saved.

We use it for VoIP and in place of Skype for Business now. It's easy to turn the ringer off on my desk phone and see who is calling now.

I like the easy access and the straightforward dashboard, as well as the customer service offered.

I do not believe that the page we use is very pleasing to the eye.

We are utilizing this to track our faxes and delete them from the log

Adequate user interface. Ease of use, quick install, can sync it up to use at home, at work, and on mobile with different extensions for everyone in the office. Good Customer Service.

Intermittent service--sometimes it would not ring and/or would drop calls. Poor IOS app and voicemail.

Constant inbound / outbound calling from Sales, Customer Success, and Support Teams. Nextiva is efficient and easy to use on site and/or remotely.

price, still setting up, havent been able to evaulate

Customer support. waited over 40 minuites on the phone, finally hung up. tried 4 times and same wait, never spoke to anyone. online support was helpful but also took over 30min wait.

office phone system, automted attendant

i like the voice over IP feature and call recording

Not very friendly to use and customer support and billing

like the call recording feature and thats what benefiting us