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Podium Reviews & Product Details
Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium's all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile payments into a single inbox that helps streamline outreach and campaigns efficiently.
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| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Podium with other popular tools in the same category.
Ease of use and seamless integration on our website.
The monthly fees could be a bit lower in comparison to similar services.
Communicating with potential customers who visit our website and POS transactions
Ease of use with lots of features, not pushy on add ons.
none so far everything has been great so far
reviews and pos
I LOVE that Podium is consistenly making upgrades to their systems that integrate with the systems they already have in place. It is always getting better and their employees are always available for help if needed. So easy to use.
I wish contacts who are saved in Podium would appear on the caller ID on the actual phone.
They are working on becoming more of a CRM system and I can't wait to use Podium as our only source for CRM stuff.
It is very simple to use. It takes a lot of work away from my day which is huge with how much little time I have.
I wish you could text people on a group text. I have to use my personal phone to do this.
The credit card processing has been solid. No issues. I have had it go down before and it is very chaoatic when this occurs.
Communication with our customers and vendors through Podium are saved and can be reviewed for verification on what we have done. It has alo been a huge help in increasing our Google reviews.
I am do not like the two factor authentication to log in.
Podium helps us communicate with customers without having to make them answer the phone or interupting their day. It also saves time, as phone calls take much longer than a text message update or appointment reminder.
Love the review aspect and able to communicate with customers daily.
I do not have any complaints concerning Podium.
Our main issue was communication with our customers, but since we started Podium we are now able to have constant contact with them.
I like that you can use Podium to text customers
I didn't like that the card readers kept going in and out
Contacting customers
Automated review invites that prompt customers to leave reviews
I wish there was a way to bypass sending review invites to certain customers
Centralized location for customers sms communication
EASY TO USE, SAVES TIME GREAT CUSTOMER SUPPORT
EXPENSIVE BUT STILL WORTH THE PRICE SAVES ME TIME
I AM ABLE TO CONNECT WITH CUSTOMERS VIA TEXT SAVING ME TIME AND MONEY
Podium has made it so easy to connect with customers and answer any questions they may have. It's also helped us successfully build our Google My Business reviews.
I wish support was easier to contact and that we could customize the live chat widget more easily.
It makes it easy to connect with our customers.