Podium Reviews & Product Details

I like how it streamlines communication. Saves me a lot of time not having to check so many different communication platforms.

I don’t dislike anything about this. I just hope they get contracted with Twitter.

I am now much more organized than I used to be. And the people I am reaching find it easier to communicate with us now.

I like that I am able to text the patient in real-time and receive quick responses from patients. I also like that I am able to send links to reviews for the office and schedule patients and see reviews.

I dislike that I have multiple users on my account so I have to look hard to see what was sent by me and by other team members.

Scheduling issues are solved because patients are more likely to text than answer phone calls. Negative reviews are handled with positive outcomes in Podium.

We love using podium for single platform communication and customer review capturing! Our customer engagement for getting reviews has a way higher conversion rate.

It has been an adjustment paying for a service that essentially you can get for "free" through Google itself. However, we've had customers (and been guilty ourselves) of not filling out reviews that made us log into our account to do so. Podium is a one-click source to an easy path to review capturing.

We have a higher review engagement from customers. That's problem number one. Problem two is that our CRM and dispatching/scheduling software are limited in the number of SMS messages they can automate. However, it integrates well with Podium, which gives us the chance to automate more messaging options. Schedule confirmations, dispatch notifications, and review invites!

I love how easy it is to communicate with a large group of people at once. I use it to communicate with my whole company, and it makes it so easy to send a quick question and have it directed to everyone I would need to.

Nothing! Podium has been awesome, and I don't have anything to complain about!

I'm solving the problem of miscommunication with Podium! I've been able to keep in touch with my coworkers better, especially because I work from home and I don't have that face-to-face contact hardly ever, so Podium has been great to solve that problem.

i like the fact that I can reach out to a customer that otherwise would not know about a decision that would affect them until it's too late.

There is no cons if you use it in the intent to inform after all other mediums have failed, or according to the other party's preference.

I work late at night; so, it allows me to communicate with my customers without disturbing them.

We love everything about Podium; the reviews, the web messaging, the payment feature. Podium links seamlessly with our POS system!

Nothing to dislike, Podium is the best by far!

Communicating with clients and getting paid

Podium is super user friendly and makes it easy to communicate with people that have left us reviews.

Nothing, it has been quite simple to use. Sometimes it sends out messages and asks for reviews too soon after the patient has been seen as there is a bit of a process for them to go through before being able to give a well rounded review for us. But overall, it is great.

Podium allows us to see what issues patients might be having with the company and has allowed us to be able to respond to them in a quickly and timely manner

Easy and convenient! Both for staff and customers

Sometimes unreliable, occasionally the links do not work for customers

We have greatly increased the number of reviews and we can curate those reviews (sending them to happy customers to get positive reviews)

I worked primarily with Eli and Jen throughout our Podium experience. The best part of working with them is their capacity to mix efficient and professional business practices with sincere human connection and great customer service.

No big downsides. Price point was a bit high but the results that their service creates are worthwhile depending on the needs of your organization at its current growth stage.

Podium helped us identify consumer sentiment effectively and had some great tools for increasing granular analytics for our customer base, as well as generating reviews.

We are able to respond and interact with patients right away. We are notified as soon as someone send us a question and in return, they always come to our clinic!

Nothing, love the easy layout. User friendly and always offering more ways to keep your patients or customers in the known.

None. Very helpful if anything comes up and walks you through it all.

I like the Podium reporting, appointment, and videochat features.

Sometimes reporting lags a little bit, but usually updates by the following day.

Communicating with customers,

The mobile app is amazing. I love the convenience of being able to text my customers since they seem to be more willing to communicate in this format rather than calling or emailing.

There is really nothing I dislike about this format.

Communicating with patients!! They seem to reply more quickly in the texting format then emails or phone calls. No more phone tag! Plus patients are

Podium makes it easy to communicate 1-on-1 with my customers! It is great to have them all at the tips of my fingers!

The least helpful thing about this platform is the shear amount of notifications that can come through. It can make it feel overwhelming at time. The question is, "Is that really a bad thing?"

The truth is that sometimes leads go untouched for too long because they are spread across too many apps and platforms. Podium makes it easier to keep them in order and all in one place.

We've seen our leads explode, super easy response via the app or desktop, and the customer service is nothing short of amazing.

The app can be "glitchy" at times on mobile, but if seems to revolve around software updates.

Overall response rate to clients is way up

I love how easy and user friendly the platform is. We have multiple departments so the feature of being able to assign and organize chats is perfect for us.

There's really not anything I can think of, at least at the moment.

We utilize rescheduling appointments, and sending out review invitations. There are many other things we do, however that is our main/daily use.

The multiple features between in office and patient communication.

It has had a recent delay and lag in the software.

We are continuing communication during COVID and minimizing contact.

We love the open communication that we can keep with our customers. Especially during COVID, it has helped everyone stay in touch. We can send appointment reminders and mass text that really help our ladies. We have been able to receive feedback quickly, and it's boosted our google reviews!

Honestly, it has a really user-friendly setup. There's not much that I don't like about it. It notifies me quickly when a customer has reached out.

The ability to remind ladies of their appointment. We have an older group of ladies, and it helps them out a lot. It's also just improved our communication with them. They feel safe sending their informational well because it's all through our landline.

I love that this program allows me to interreact with our customer's through text message

I dislike that this program makes you type in a name for when sending a review. sometimes I don't have that information

Some problems that we are solving is if the phone number's inbox is full, then we can send a quick message. Some benefits are it makes it easier to stay in contact with our team, and customer's.

We use Podium to manage our online reputation for all of our companies. The Podium platform allows all of our managers to monitor our online reputation and address issue proactively. The Podium tool has helped us to become the highest rated dealer group in New England.

There are no issues with Podium. We have been customers of the platform for several years. Their support is excellent and they are constantly innovating the product.

We are able to monitor our online reputation in real time and respond to customer concerns before they lead to more serious issues. We are also able to quickly identify pain points in our processes and make adjustments to improve the overall customer experience.

it is a very easy to use interface that is helpful for businesses like the one I work for to get customer feedback

There is not any major problems I have noticed so far.

It is very helpful in order to get customer feedback and is an easy to use application.