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QuickBooks Online Logo
QuickBooks Online
Effortless Accounting Solutions Online
4.1
(3,202)
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QuickBooks Online Reviews & Product Details

QuickBooks Online Overview
What is QuickBooks Online?

As one of the best known accounting and financial software companies today, Quickbooks offers a combination of reliable payroll tools, HR solutions, and automated tracking features. Quickbooks also include access to benefits, project management, inventory, and contractor options. One of the biggest benefits of Quickbooks is its flexibility. Quickbooks integrates with Square, Shopify, PayPal, and a host of other well-known tools. Finally, Quickbooks also provides access to expert accountants and tax professionals.

Company Intuit Inc.
Year founded 1983
Company size 10,001+ employees
Headquarters Mountain View, California, United States
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QuickBooks Online Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
QuickBooks Online Pros and Cons
Pros
  • Great onboarding process
  • Can integrate with third-party apps
  • There is a mobile app available
Cons
  • Introductory price doubles after three months
QuickBooks Online Features
Accounts Payable
Accounts Receivable
Audit Trail
Automated Reminders
Bank Reconciliation
Billing & Invoicing
Budgeting & Forecasting
Compliance management
Customer Management
Customizable Reports
Dashboards & Analytics
Data Import/Export
Expense Tracking
Financial Reporting
Fixed Asset Management
General Ledger
Integration with Third-Party Apps
Inventory Management
Mobile Access
Multi-Company
Multi-currency
Payroll Management
Project Accounting
Purchase Orders
Recurring Billing
Revenue Recognition
Sales Orders
Tax Management
Time & Expense Tracking
Vendor Management
QuickBooks Online Media
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QuickBooks Online Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 02, 2025
QuickBooks Online Logo
3,202 QuickBooks Online Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Jan 12, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Adequate "
What do you like best about QuickBooks Online?

I like that it is online so that our accountant can access it without sending files back and forth.

What do you dislike about QuickBooks Online?

I dislike the interface and that it is not intuitive. It feels like Intuit is stuck in the past.

What problems is QuickBooks Online solving and how is that benefiting you?

We need to have a bookkeeping software for our small consulting company. QuickBooks is still the industry standard so we use it. The main benefit is that our bookkeeper/accountant works on this platform.

Small Business (50 or fewer emp.)
Dec 21, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Works but has kinks"
What do you like best about QuickBooks Online?

Convenience, ease of use, automatic payroll tax payments.

What do you dislike about QuickBooks Online?

Limited functionality at times, kinks, occasionally tax payments get rejected and my books get thrown off.

What problems is QuickBooks Online solving and how is that benefiting you?

If I need to access my books remotely, it's much easier with this product.

Small Business (50 or fewer emp.)
Jul 26, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Great for the small business"
What do you like best about QuickBooks Online?

QuickBooks Online is very helpful for paying invoices to our company's contractors on the fly. It's also very easy to navigate and great for record keeping. I highly suggest using it.

What do you dislike about QuickBooks Online?

It's a little tricky to track Square payments via Quickbooks.

What problems is QuickBooks Online solving and how is that benefiting you?

Great for admin, tracking P&L, ensuring everyone is paid on time.

Mid Market (51-1000 emp.)
Jul 05, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Good product with less usability"
What do you like best about QuickBooks Online?

ease of access to software across multiple machines

What do you dislike about QuickBooks Online?

difficulty of access to various services

What problems is QuickBooks Online solving and how is that benefiting you?

ease of using when telecommuting

Small Business (50 or fewer emp.)
May 13, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"It has pros and cons"
What do you like best about QuickBooks Online?

It's better than nothing. It will remind me when taxes are due and e-file them for me. It's easy to set up a new employee or remove one. I appreciate the reports I can run and the ease of categorizing my AR/AP.

What do you dislike about QuickBooks Online?

I'm often repairing double-downloaded entries from my bank accounts into Quickbooks. Support calls never take less than an hour and a half, and sometimes I'm on the phone with them for over three hours. The last call I had to end because I had a meeting to attend; and they promised to call me back at a specific time....never happened. Never does.

What problems is QuickBooks Online solving and how is that benefiting you?

Running payroll is helpful Figuring out and paying for taxes is helpful Running P & L reports is easy

Small Business (50 or fewer emp.)
Feb 04, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Quickbooks Online is extremely different from Quickbooks Desktop!"
What do you like best about QuickBooks Online?

Much easier to sync bank accounts and tax payments. Their chat support is great, very prompt and knowledgeable. Other than that, there is very little I liked about using Quickbooks Online. It's pretty, but the functionality is nonexistent when comparing it to Quickbooks Desktop.

What do you dislike about QuickBooks Online?

It is much more difficult to generate and modify reports than on Quickbooks Desktop. Printing reports rarely works, it always wants to print the column on the left with the report. Many options, compared to Quickbooks Desktop, are either missing or well hidden.

What problems is QuickBooks Online solving and how is that benefiting you?

The only benefit is that it makes it easier for the client and the accountant to access. But even then, there is a 30 minute window in which you must wait if the other party has accessed the account.

Small Business (50 or fewer emp.)
Jan 13, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Decent"
What do you like best about QuickBooks Online?

It is intuitive and fairly simple to use. I like how it is online and always with you so to say. It is quick and the support services are pretty great as well.

What do you dislike about QuickBooks Online?

Customer service for the online version is okay it takes a long time to have complicated issues solved and there are better products available to small business owners that are easier to use

What problems is QuickBooks Online solving and how is that benefiting you?

It is fully capable of running payroll but I think I'll stick to local copy's of quickbooks

Small Business (50 or fewer emp.)
Dec 14, 2015
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"QuickBooks Online"
What do you like best about QuickBooks Online?

Easy to enter information such as bill, upload attachments, enter vendor information.

What do you dislike about QuickBooks Online?

The reports are difficult to customize to the data that you want to get out of it

What problems is QuickBooks Online solving and how is that benefiting you?

Tracking budgets

Small Business (50 or fewer emp.)
Apr 28, 2015
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"CPA"
What do you like best about QuickBooks Online?

As a CPA who is able to access my client's QuickBooks online, their use of this software is helpful to me. It is also helpful that certain board members of nonprofits have access to review reports and transactions

What do you dislike about QuickBooks Online?

Most individuals who have used stand along QuickBooks find the online version frustration. The screens do not tile repors the way stand along QuickBooks does. The "look" and format of many of the reports are different than stand along QuickBooks. As an auditor I have concerns over all QuickBooks products in that historical transactions can be modified, although password protecting a closed period helps with this.

What problems is QuickBooks Online solving and how is that benefiting you?

Again, the good thing about QuickBooks online is the ease with sharing the file with the auditor/CPA. Also online QuickBooks makes it easy to provide access to individuals (a new treasurer, a new bookkeeper) regardless of what type of computer they own, since the actual process of accounting records is stored in the cloud.

Small Business (50 or fewer emp.)
Nov 19, 2013
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Quickbooks Needs to get Better with App integration"
What do you like best about QuickBooks Online?

The aspect I like the most is that it's cloud based and I can access from anywhere easily. I also thing they do a great job with alerts, letting me know when payroll taxes are due etc.

What do you dislike about QuickBooks Online?

Quickbooks online needs to get better with app integration. I've been to their marketplace for apps several times and have had trouble integrating a handful of apps that they actually offer in the marketplace. It seems crazy that they are selling an app that in the end doesn't integrate with their product.

What problems is QuickBooks Online solving and how is that benefiting you?

Synata is a the first enterprise cloud search engine. We help you find the stuff you are looking for when you need it at work. Having used many versions of Quickbooks, including the enterprise version, I appreciate having access to all my data everywhere I go. I also love being able to download my banking information quickly and easily everyday.

Enterprise (> 1000 emp.)
Oct 14, 2013
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Used for the first year of my business, and it does what it advertises"
What do you like best about QuickBooks Online?

QuickBooks Online is a software package for managing your companies accounts. You can also use it to manage day-to-day sales and transactions, but I have found that it is easier to let my store/erp/cart software to handle the daily orders and either import or aggregate transactions at month end. The best part of QuickBooks Online is how easy it is to find accounting answers via the large and active forums.

What do you dislike about QuickBooks Online?

It can be hard to find answers to questions specific to your business, but at that point you should retain an accountant.

What problems is QuickBooks Online solving and how is that benefiting you?

Managing and tracking monthly accounting and sales information.

Small Business (50 or fewer emp.)
Dec 08, 2023
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Good self service payroll for small business, with some exceptions"
What do you like best about QuickBooks Online?

Reasonably priced for self service payroll, and the ability to integrate with Human Interest was great. I also like the reports when they work.

What do you dislike about QuickBooks Online?

I wish they would leave well enough alone, since I started with Quickbooks Online they have changed the look and placement of things on their site/platform several times. I have quirky issues with employee records in the system that still have not been resolved, and there is no way to speak to just one representative for my account, it's always someone different and I am always re-explaining things. The amount of time it takes to enter things because the system keeps loading (regardless of what device I am using) is also quite frustrating.

What problems is QuickBooks Online solving and how is that benefiting you?

Quickbooks enables me to do my own payroll and bookkeeping and does a great job of putting things in laymans terms in the system so its easily understandable.

Small Business (50 or fewer emp.)
Jul 01, 2023
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"A Very Confusing Product"
What do you like best about QuickBooks Online?

We can easily get financial reports liek balance sheets in a matter of minutes. Also, my accountant knows how to use it.

What do you dislike about QuickBooks Online?

I have no idea how to use it. I've tried many times, but I just don't understand it.

What problems is QuickBooks Online solving and how is that benefiting you?

We are using QB Online for tax purposes as well as non audited financial statements.

Mid Market (51-1000 emp.)
Apr 25, 2023
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Tool can't keep up for larger companies"
What do you like best about QuickBooks Online?

Simple, easy to use. Good for smaller businesses

What do you dislike about QuickBooks Online?

Cannot handle complexity and there are limitations of the tool

What problems is QuickBooks Online solving and how is that benefiting you?

provides an accounting bookkeeping software

Small Business (50 or fewer emp.)
Nov 16, 2022
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"QuickBooks Online reivew"
What do you like best about QuickBooks Online?

Easy to access online, simple interfac as long as you are not working with multiple bank accounts

What do you dislike about QuickBooks Online?

It can get clumsy if you are allowing multiple people to log into multiple accounts. It's hard to find transactions, adjust them, or reverse changes made. Not easy to use.

What problems is QuickBooks Online solving and how is that benefiting you?

Accessible online!

Small Business (50 or fewer emp.)
Aug 23, 2022
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"The online version tends to "lock up" a lot"
What do you like best about QuickBooks Online?

It's convenient to be able to log in anywhere without having software on one specific computer

What do you dislike about QuickBooks Online?

It tends to freeze up a lot while entering customers/payee and when trying to edit a transaction

What problems is QuickBooks Online solving and how is that benefiting you?

Online help for chart of accounts questions

Small Business (50 or fewer emp.)
Feb 10, 2022
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Accountant"
What do you like best about QuickBooks Online?

The software can be used anywhere you need to use it at any time.

What do you dislike about QuickBooks Online?

The amount of reports that can be filtered is not as expansive as QB desktop.

What problems is QuickBooks Online solving and how is that benefiting you?

I can remotely work for my clients. This was helpful during covid lockdown

Mid Market (51-1000 emp.)
Oct 21, 2021
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Online Version not nearly as robust as desktop version"
What do you like best about QuickBooks Online?

Reports are helpful but the format in which they export to Excel needs improvement

What do you dislike about QuickBooks Online?

API is very limited as to what data can be pulled and pushed back and forth. Native connection with Insightly CRM is very limited

What problems is QuickBooks Online solving and how is that benefiting you?

Being able to connect it to our CRM. The benefits have been very limited. The software is very clunky to work in and it's native connections to Avalara Tax or Insightly CRM need major improvements

Small Business (50 or fewer emp.)
Nov 14, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Much different than Quickbook Desktop"
What do you like best about QuickBooks Online?

No need to install software on your desktop; can share the account with other people to edit your book; no upfront capital payment on purchasing the whole software

What do you dislike about QuickBooks Online?

The Online quickbook looks much different from desktop version. I was familiar with the desktop version, and not used to switching to online version

What problems is QuickBooks Online solving and how is that benefiting you?

Recording company transactions ; keeping a book of accounting records; used it to issue cheque

Small Business (50 or fewer emp.)
Nov 04, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Initial setup is not smooth"
What do you like best about QuickBooks Online?

I like that it has option to sync with so many other applications

What do you dislike about QuickBooks Online?

Adding people with email links that expire etc is annoying getting initial setup has been a pain

What problems is QuickBooks Online solving and how is that benefiting you?

Nothing so far

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