QuickBooks Time Reviews: 4.5/5 — Highly Rated

I like the features such as GPS tracking, being able to edit times while employees are still on the clock, and the ability to track hours for each job. I ended up making the switch to a new program.

A lot of the time my employees would tell me that they clocked in and it wouldn't show up on the back end. The same thing with jobs, the jobs wouldn't be available to the employees even though I had added them in on desktop.

Employee time tracking, ensuring that employees were not clocking in before they arrived at the job site, the ability to accurately job cost and understand profit margins.

We used to like this software when it was T-Sheets. There's very little to recommend it over other timesheet software now. It does allow a kiosk login using a tablet at a worksite, so I guess that's something.

The support is awful and the integration with Quickbooks has become a mess. It now requires that users log into a Quickbooks account, which is not ideal. Efforts to actually connect it to the correct Quickbooks account will result in huge frustration. We were using T-Sheets for our firm and it was not connected to Quickbooks. When Intuit acquired it, they forced an integration that ended up importing 500 duplicate clients into our QB Time. They had no way to stop it or undo it. Since we're accountants, each user had their own QBOA account and this forced a new QBTime for each and every account. At one point, QBTime had created 3 additional accounts for us and was forcing our employees to log into them. Simple things like subscribing, canceling, wholesaling, administrating has become a total nightmare. As an accountant, I will not be supporting this software in the future. When my clients try to do anything with it, they get a message telling them to contact their accountant. When I try to do anything, I'm told I'm not the Master Administrator. To do a simple thing like connect an existing QBTime to a new QBO account, I have had to contact support no fewer than 5 times and it's still not fixed. Each support chat is at least an hour. At the end of it, they will come up with some new reason why they weren't successful. The answer will be different every time. There is no consistency in the support agents' knowledge or answers. When this was T-Sheets, I had a total of one support contact and it was successful. Since it was acquired, I have had 12-15 support contacts and most of them have been unsuccessful and a waste of time.

Quickbooks Time causes nothing but problems.

Nothing. Spent an hour trying to set up a project. Received a message saying there was a technical issue - try back later. Tried initiating a chat - it said no support experts were available. Absolute junk software.

It doesn't work. Data doesn't sync with Quickbooks - no support - product simply doesn't work.

Time tracking for my consulting business was the goal. The software doesn't work - so I haven't realized any benefits.

I used and loved TSheets for years. It was a great app and it used to be dependable. Customer service was superior -- until QuickBooks bought it.

Since QuickBooks bought TSheets I have twice nearly lost the time data I use to bill my clients. Both times, it took two hours on the phone with tech support and a great deal of frustration before I could access my time data. Thousands of dollars of billables were at stake both times due to careless software dev. Today, I signed off TSheets/QuickBooks Time for the last time. I won't use this software again.

None

Thought it would be helpful to import straight to quickbooks, but it was riddled with problems that I have just been putting up with for a while now.

I am the admin and do not use quickbooks time except to run the payroll number 2 times per month. As a customer of tsheets since 2019, they would comp the admin charge since I was not using the account as an employee. When it changed to Quickbooks time, I was being charged a monthly fee of the appropriate amount, then it changed suddenly to a higher charge. Unfortunately, it took me 4 months to catch it.. On the phone with the Quickbooks time now, they are unable to refund this overcharge. This charge is ridiculous for me to pay just access this system, when I am not using it to log any hours. It is also abhorrent for a company to change their billing without informing the customer. Additionally the software pulled my personal email out of quickbooks and attached it to the quickbooks time account. Not knowing this had happened, I was unable to access quickbooks time when I needed it for payroll. Additionally this program has never linked well with quickbooks, regardless of exact wording of items, causing lots of manual time correction. I have spent an hour now with a your employee, who informs me that 1. no refund, 2. no compensation in the future for admins, 3. that I cannot speak with a supervisor, only speaking through her and her through a chat. This is the MOST ABSURD thing I have ever heard. You do realize there are free apps out there for time cards right? I believe you have lost a customer. I will be finding a new time card.

I have already attempted to solve the problem, they were not helpful in making things right.

I love that users can login with their phones or computer. The system allows you to see the location of where people are logging in, if there is an issue of whether or not someone was working, I also love that it integrates with Quickbooks, so I don't have to manually enter payroll information.

I wish it had the ability to send a lunch break reminder to people who have been clocked in for 4 hours. I also wish it would export subcontractor hours into Quickbooks. **Update - TSheets was a great program that was purchased by Quickbooks and is now Quickbooks Time. They had customer service people that understood the product and were very helpful. Customer service now is awful, the system is constantly crashing, deleting people and info. and other headaches. If you are lucky enough to reach a customer service person, they do not know what is wrong and can't help most of the time. I would not recommend it any longer, unless you like wasting hours of your time trying to fix things that should not have changed.

Previously - It has saved me a great deal of time. I haven't had any problems. Since the buyout - just a lot of headaches

This is one of the few DCAA compliant time tracking systems that offers an audit trail. The actual time tracker is easy enough to use.

There are so many things I dislike about this system. It's difficult to customize reports without downloading Excel files and editing columns within Excel. Since Intuit took over, our uses constantly get locked out of the system and asked to reset their passwords. They tell you you're supposed to get locked out of your account every 24 hours or when you log off your machine, but in reality it just logs our users out with no rhyme or reason. Their customer service is awful. If you use their chat feature while logged in, you have to wait around for an agent to see your message, which typically takes a minimum of an hour. Then, if you don't respond to them within minutes, they will just disconnect the session without any follow-up, even if you ask to be contacted by email. They also no longer monitor their support email, so the only other way to contact them is by phone, which also takes an absurd amount of time. It seems like the support agents have very little knowledge of the TSheets product, as 9/10 times they don't actually fix my issue. I cannot wait to leave TSheets!

The only reason we use them is because they are one of the few DCAA compliant systems

Accessible from all internet enabled devices.

Running reports was a nightmare at best.

Time tracking with location tracking to make sure employees are on site when they start their clock from their personal device rather than having a office time clock.

Advanced users that have a stronger analytical background with be able to catch on tho this system. It will take time.

The support with T Sheets is not a great experience. Quickbooks interface compatibility needs to be smoother. Not a program that is easily taught to beginners.

We are having issues with paid time off functions and it would be nice to have greater flexibility. Support hasnt helped much but I'm assuming they are also beginners in the field. Breaking down Tsheets functionality seems to be a daily task when trying to get the team on board.

It integrates with Quickbooks fairly easy to track time.

The reporting functionality has been neutered so it's almost useless.

Time tracking for projects.

Good ui, easy to use, works well, easy to train people to use.

You can cancel anytime, that’s true. But if you sign up for the yearly plan they utterly refuse to refund your remaining balance. I used this software for 2 years, they charged the third year as a lump sum. This company is holding over a thousand dollars of my money. Totally theft, I feel ripped off.

None. Far better software out there

The ability to use as an app , convenient for the staff out on the field to track their time and what task they are working on

Not user friendly , difficult to train. Took a while for everyone to get the hang of it or understand how to use it. Should have an easier clock in and out

No business issues besides training issues. Helps vendors track time easier

The GPS tracking of employees along with the reporting section.

Scheduling sometimes doesn't show existing appointments which causes many issues. Does not track drive time properly. QB import is a nightmare when there is an issue.

Tracking hours and employee locations were the most important. Easy scheduling was also important. The tracking is nice, but I would go back to google calendar or another provider if I could.

It provides an app and you can easily see where your at in terms of time for the week/day.

It is very user unfriendly. It is hard to navigate and understand how they are calculating your time. It is hard to read time sheets and change time if needed.

We have steam lined our compensation for many employees which gives the HR office more time to do other things.

We have used the product for 3 years. It does a basic job of tracking employee and contractor time allocations to projects. Basic reports can be obtained to review progress and hours spent on jobs.

Most users complain about the interface, the mobile app is just not used by anyone in my organization - probably because it is very clunky. Annoyingly to access account settings for plan review is very difficult. Following the small print in an invoice link gets you there and this page is hard to understand. The lock in to pay in advance is very annoying because it is hard to understand at what stage of the annual billing cycle you are in. I personally think the product is overpriced and we are trialing Toggl which looks more cost effective with better features.

Time tracking tool where time is allocated to projects.

The interface that Tsheets operates with is intuitive. The set up of new companies and employees is extremely simple and time-saving. I like the controls it allows us to have in managing our employees.

My only complaint would be the syncing issues with Quickbooks online and the fact that I forget to clock out, but that is strictly human error. QB Time is frequently down and has a bug where you cannot be logged into QBO and QB Time on the same browser. This requires opening an incognito window and has greatly disrupted our work and our data.

As a business that operates with fixed pricing, it helps us know if we are charging the appropriate amount or if our employees need extra training or mentoring in increasing efficiencies.