Remote.com Reviews & Product Details

Remote has very excellent customer service. Everytime I ask a few questions and concerns, they always provide helpful information. Very Friendly and informative! Keep it up!

One thing I dislike is the time waiting for the payout to reflect on my remote account. I hope we will receive a notification everytime the account have some progressive updates.

I was confused on how things work and they provide the exact information I need. They provide direct information and help us understand the process of the payout.

I have used an alternative provider for EOR and it has been a nightmare. In comparison, Remote has been really helpful through the set-up process. We are a small business so haven't got masses of EOR/contractors but things seem to be working well so far.

Filling in some of the EOR terms for their contract was a bit odd. Also, I wanted to add a contractor in Brazil but only found out afterwards that I couldn't pay them in Brazil Real

They have helped me understand the billing process much better than their competitor and everything seems much more straightforward.

Support team is Usually quick and responsive.

Not always familiar with countries labor laws.

N/A

The design of the platform Is nice and everything is clear, no need to be an HR specialist to use it.

The support is only through tickets and is not real time, which can be a bit bothering when you need to deal with important matters such as payslips or taxes.

I can work remotely and not be affected in my way of dealing with my company,as if I were a regular employee.

Whenever I write Remotes support, and get a reply within 24 hours, regardless of it being weekend, night etc.

Having an external company like Remote handling salary and compensation can be a bit anxious sometimes.

I am able to work for a German company that doesnt have a legal entity in my country. Remote makes it possible for me to work at any company around the world. It really increases the companys talent pool.

the user interface is very simple makes it easy to use

so far no issue occurred, everything works properly

yes, for salary management

Their predefined contracts and onboarding flow is quite simple and easy to use.

Their contract templates need to be more sophisticated than just plain test and mailmerge. For example, I should be able to set up my own contracts with my own mailmerge fields.

They're helping me with hiring remote engineers overseas where I don't know how anything works contractually.

Clearly a very useful service for organisations. Everything was made straightforward for the end user (employee). Customer Service and Support was very quick and helpful when I needed assistance.

No negative feedback from my short time using the service.

Allows quick and easy setup for employees in various countries. Streamlined process.

Easy way to get hired instead of dealing with complicated contractor agreements. Very user-friendly website

Slow response times when a support request is non-trivial

Avoid dealing with unknown employment legislation in various jurisdictions

The digitalised platform is very nice and clear. It's easy to edit details and you know where to find everything

So far everything was right. The only potential issue is not being a platform from my actual company, which means sometimes I have to do things twice (e.g. time off)

Access to information is centralised and easy to be managed and updated

That it makes the On-boarding process for International companies and their employees worldwide so much easier since they offer legally flawless contracts and take care of regulations in the specific country.

The newly introduced payment method stripe to which you had to switch. Before the Bank Transfer were free of Charge and now ofc stripe is charging fees....

On-boarding process: contracts, Submission of IDs, verification process and especially the payment process.

We're saving money using Remote! We used to pay employees extra to cover European state healthcare contributions. Remote handles all contributions/taxes, including healthcare, and it's resulted in money-saving for us. There are improvements for the employee as well, as they no longer need to register as their own entity, pay entity government contributions, etc.

The onboarding process took several weeks, specifically Remote's KYB process which was required before we could link our bank account and pay people. I didn't know that this was a blocker until I tried linking the bank account to pay our employees for the month, unsuccessfully. When I reached out to Support, I found it was because of the KYB...it would be helpful to make the KYB a mandatory / more prominent part of the sign-up process.

Remote has made the process of paying international employees and international contractors so much easier! We used to have to manually wire payments every month, which was an administrative burden as well as costly in wire transfer fees. With Remote, payments are automatically debited from our bank account. Our contractors have given feedback that Remote's automatic invoice-generating process is easy to use and saves them the time of having to write up and email invoices. There are so many helpful resources everywhere so you know what the best practices in each country are, and how to stay compliant!

Disclaimer: I am just a regular employee, I don't run the company, and as such, this is my perception. Views are my own and don't represent my employer's There is not much I like at the moment. My onboarding manager was nice, but she disappeared with lots of questions remaining unanswered. UPDATE August 22: - I never heard back from my manager and the questions I asked. The platform is very poor, but to be honest, I didn't need to interact much anymore

Disclaimer: I am just a regular employee, I don't run the company, and as such, this is my perception. Views are my own and don't represent my employer's - Hard to get information about anything. Customer support seems rushed to close the tickets. - I cannot contact directly the company making the payslip to clear out important tax questions. - They don't seem to know the regulation for my country (Spain). - Everything must be done in English, which sometimes, for some topics, is a problem. - To know my pending vacation days, I have to contact them to ask - Difficult to register the hours worked (Mandatory in my country) - They registered me with the authorities earlier than they should (it's fixed by now) - No human touch UPDATE August 22: - nothing has changed, which is not a bad thing

Disclaimer: I am just a regular employee, I don't run the company, and as such, this is my perception. Views are my own and don't represent my employer's Thanks to them I can work remotely. That is important to me

Everything is well informed and the dashboard is clear

There is no flowchart for onboarding. Didn't know what to expect in the next. I can only rely on Remote to reach out to me and inform what's to expect next via email.

Quick response

The support team really helps and is available at any point by email.

You will not probably talk directly to anyone. All processes are automated and support is by email.

Remote bridges the gap of companies with remote workers with no legal entities in these countries.

Easy platform to use (remote.com) and fast response from employees

lack of another statutory benefit or poor global compensation plan

due to a bad experience, I faced with work eligibility, remote is now making sure that once they hire a foreigner they inform the authorities on time on change of employer for employee

It is relatively simple to use. The efficiency in which the Support Team assisted was great.

It is a little cumbersome and there is a lot to complete. The benefits portion (instruction) was not fully understood and seemed a bit difficult to comprehend.

Expansion/Hiring into the US without having a US entity.

Platform, website, help and support from people that work there. The interface is very user-friendly and the different workspaces are well defined. Good overview of all important topics.

At the moment and since I have been using this service and the online platform I did not face any problems and I have to say that I am satisfied. In addition, I do not have something specific in mind for improvements.

I am working remotely from my home near Hamburg for a company from Switzerland and without Remote that would be much more complicated from a working relationship point of view.

Remote's helpless team is always ready to answer all our questions. They always respond very fast and always give us all the answers we need.

The whole process (since the employer contacted remote until I was fully onboarded) took quite some time.

Remote is the key player for me to be able to work from home in my home country so that I can still live with my partner.

-Decent UI with all the info/tools an employee needs -Responsive and helpful support for questions/issues -Offers comprehensive suite of benefits -Straightforward onboarding

-More transparency/consistency when it comes to payroll dates -Nothing else that comes immediately to mind

-It allows our small company to administer benefits and payroll seamlessly