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Remote.com
4.5
(1,147)
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Remote.com Reviews & Product Details

Remote.com Overview
What is Remote.com?

In the age of remote work, Remote has risen to be one of the most popular platforms for businesses with globally distributed teams. With this solution, companies can manage international payroll across over 60 countries and access different onboarding features for different team members. Hiring is also easier on Remote and minimizes risk for the employer. There’s an API available for Remote that helps connect existing apps and tools and companies can also get in touch with legal and compliance experts to address questions and concerns from users. Security is also top-notch on this platform, making working with Remote easy and secure.

Company Remote Technology Inc.
Year founded 2019
Company size 201-500 employees
Headquarters San Francisco, California, United States
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Remote.com Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Remote.com Features
Audit Trail
Automated Payroll Processing
Benefits Management
Compliance Alerts
Custom Payslips
Customizable Reports
Data Security
Direct Deposit
Employee Data Import/Export
Employee Records
Employee Self-Service Portal
Expense Reimbursement
Garnishment Management
Global Payroll Consolidation
HR Integration
Mobile Access
Multi-Currency Support
Multi-language Support
Off-Cycle Payroll
Onboarding Tools
Payroll Deductions
Regulatory Reporting
Scalability
Tax Compliance Management
Third-party Integrations
Time and Attendance Tracking
User Permissions
Vacation/Leave Tracking
Wage Garnishment
Year-End Tax Filing
Remote.com Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 20, 2024
Remote.com Logo
1,147 Remote.com Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Aug 08, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Being employee using remote as EoR"
What do you like best about Remote.com?

The documentation on processes, fast and clear introduction.

What do you dislike about Remote.com?

Sometimes the support is slow or is unaware on how to solve specific country questions.

What problems is Remote.com solving and how is that benefiting you?

Helping me get my paycheck

Small Business (50 or fewer emp.)
Aug 08, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Very friendly yet professional"
What do you like best about Remote.com?

Immigration is very complicated but Remote explains very plainly and in detail. It helped us a lot. This field will increase in our industry. We can depend on them.

What do you dislike about Remote.com?

Nothing at this moment. Since this is our first employment for us, we will see how it goes.

What problems is Remote.com solving and how is that benefiting you?

Easy to hire outside the country. Immigration support, easy platform to ise, customer service. Look forward to having a long relationship with Remote.

Small Business (50 or fewer emp.)
Aug 04, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"I was hired to work as a full time employee for a company, through remote.com"
What do you like best about Remote.com?

Nice interface, good health insurance Quick to give funds into the linked bank account, even before the stated dates in the contract I saw that you could even request an advance in funds if you need it

What do you dislike about Remote.com?

I didn't really have any displeasures with remote The only very minor thing that could be a bit better would be to have specific days off based on the contry of employment - like blood donation for example

What problems is Remote.com solving and how is that benefiting you?

The company that I work for is using remote to have employees full time in another country than their origin country's location and having the full benefits and taxes that come with it.

Mid Market (51-1000 emp.)
Aug 02, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"With Remote, I feel supported and well taken care of."
What do you like best about Remote.com?

Another aspect I appreciate about Remote is its commitment to local compliance. As a remote employee, I work from a different country than my employer, which often involves complex legal and administrative considerations. However, with Remote, I can rest easy knowing that my employer is taking care of all the compliance requirements. The platform stays up-to-date with local regulations, ensuring that I am paid accurately and that all the necessary tax and employment obligations are met.

What do you dislike about Remote.com?

The differences in salary cutoffs per country when using the Remote platform.

What problems is Remote.com solving and how is that benefiting you?

Remote platform responds promptly to my inquiries. Fast and efficient customer support is crucial, especially when it comes to addressing questions or concerns related to payroll and other financial matters.

Small Business (50 or fewer emp.)
Aug 02, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to navigate and helpful clients"
What do you like best about Remote.com?

- Easy to navigate - Helpful staff solving answers instantly

What do you dislike about Remote.com?

- The chatbot at the beggining is not always hlepful for custom issues, then having to wait and repeat the process again with an agent from Remote

What problems is Remote.com solving and how is that benefiting you?

- Remote is able to handle a waide array of issues needing minimal amount of guidance e.g., I required a visa letter for my holidays and Remote was able to sort it as based on my requirements for the employment letter.

Mid Market (51-1000 emp.)
Jul 05, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Quick response time to raised tickets/queries and user friendly GUI"
What do you like best about Remote.com?

Remote is a platform that addresses any raised tickets or queries in a prompt fashion. Furthermore, the initial contract offer and signing are seamless. The web UI is easy to navigate and user-friendly.

What do you dislike about Remote.com?

Once in a while, payroll can be slow to respond to queries, but generally, queries are dealt with promptly and in a professional manner. With a few more additions to the web UI, I believe that Remote can get a ten-star rating.

What problems is Remote.com solving and how is that benefiting you?

Remote is solving the issue of foreign companies coming directly into a country. Remote is the middle man between international companies and us (the employees). It makes for a convenient way to carry out work-from-home or remote duties.

Mid Market (51-1000 emp.)
Jul 05, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great UX and support team"
What do you like best about Remote.com?

The platform is super user-friendly and collects all important and indispensable data in one place. Support team is fast and provides workarounds even outside remote's platform troubleshooting. Was a great pleasure to talk to them!

What do you dislike about Remote.com?

it is not about remote but to the its medical partner - I've been waiting for 1.5 years to make a mandatory medical control, and still, no call back (even though I got in touch with the partner several times)

What problems is Remote.com solving and how is that benefiting you?

Conractor's documentation is in one place. Clear time-off calculator and payslips listed by months. Also, I like the recent new area with Hi Ben - where you can benefit from different online courses

Mid Market (51-1000 emp.)
Jul 04, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Modern and Interactive Platform"
What do you like best about Remote.com?

- Easy to use - Intuitive UI - Good documentation - Good and useful features

What do you dislike about Remote.com?

- Hard to contact support - Not so great benefits by default

What problems is Remote.com solving and how is that benefiting you?

Getting full compliance with Brazilian employment rules. It allows me to have a one-stop shop for most of my needs regarding HR stuff.

Mid Market (51-1000 emp.)
Jul 04, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"IT took a long time initially (several months) to get thing right, but otherwise it has worked well."
What do you like best about Remote.com?

Reasonably efficient responses to requests and queries

What do you dislike about Remote.com?

IT took a long time to have basic things like EPF sorted due to inadequate and ill informed communication between Remote and my organization.

What problems is Remote.com solving and how is that benefiting you?

I run a non-profit registered in the US, though I live mostly in India. Remote helps my organizational governance by ensuring compliance in my employment

Mid Market (51-1000 emp.)
Jun 13, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Seamless and great support"
What do you like best about Remote.com?

How easy is the process and the result of being able to work for a company in another country like I would do in my country

What do you dislike about Remote.com?

Still havent seen anything that works bad

What problems is Remote.com solving and how is that benefiting you?

It allows me to work for a company on a different country

Mid Market (51-1000 emp.)
Jun 13, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Fast and reliable service"
What do you like best about Remote.com?

They´re super quick to respond to your queries and provide reliable answers. Their FAQ section is also very comprehensive.

What do you dislike about Remote.com?

It takes a while to connect to a real customer service representative as at first you´re connected to a chat bot.

What problems is Remote.com solving and how is that benefiting you?

I had issues with my medical insurance and holiday allowance and they´ve been really responsive and quick on their feet to solve them.

Mid Market (51-1000 emp.)
Jun 13, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good communication and easy to use"
What do you like best about Remote.com?

They reply to all my questions kindly and very precisley. They are quite responsive to the questions asked and try to help you as much as possible. Using the platform is pretty easy.

What do you dislike about Remote.com?

Not really dislike, but maybe sometimes they skip the questions by email or the reply may take a while, but overall as said they give you really good answers.

What problems is Remote.com solving and how is that benefiting you?

it gives me the chance to work for a foreign company living in Italy

Small Business (50 or fewer emp.)
Jun 07, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Fast and helpful pay slip consultation"
What do you like best about Remote.com?

Remote’s setup forms were pretty easy to fill out. Their User Happiness team was great when I reached out with a question about my pay slip. The first representative wasn’t sure how to help me, and forwarded me to their colleague. Then Brigitte took over and did an amazing job. Her answers were blazing fast and helpful!

What do you dislike about Remote.com?

Not all of the representatives you get in touch at Remote know the details of your particular country’s tax regulations. There’s a degree of back and forth before you get forwarded to someone who can help you with your case.

What problems is Remote.com solving and how is that benefiting you?

I can be hired in my country and work remotely.

Enterprise (> 1000 emp.)
May 31, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simple and easy to work with"
What do you like best about Remote.com?

Platform is simple and easy to navigate Good account manager and support team that gets back on enquiry within 24 hours

What do you dislike about Remote.com?

I was looking to have more details to be shared in terms of payroll calculations or pro-rate leave calculations but did not find these available.

What problems is Remote.com solving and how is that benefiting you?

Hiring people legally in countries which companies do not have any presence.

Small Business (50 or fewer emp.)
Nov 27, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Efficient and easy to manage"
What do you like best about Remote.com?

Most elements are automated and the user interface is easy.

What do you dislike about Remote.com?

We quite often have billing issues (the timing not the amount) which are always corrected by their team, but still a pain. Mostly related to the fact that wages are estimated mid-way through a period and then an adjustment created later - this is part of the nature of this process and is not Remote's fault - but I feel like they could deal with it in a better way. We sometimes get automated emails stating that our invoice payments are late when they are not. They always apologise but it is still slightly annoying.

What problems is Remote.com solving and how is that benefiting you?

Employing outstanding talent outside of our home country.

Mid Market (51-1000 emp.)
Nov 17, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Fast support"
What do you like best about Remote.com?

I like the fast way my questions were answered when I needed them. I had to change the tax income rate for my salary and everyone was fast assisting me. Great help

What do you dislike about Remote.com?

At first it was not clear how to do some procedures. Like for example, when I had to change my tax rate it was not clear where to do it without talking with support team. Maybe it should be more customized toward the country of use. If I am from Spain I would like to see typical spanish processes more at hand

What problems is Remote.com solving and how is that benefiting you?

Handling everything on the hiring process with my company so I get the benefit of getting paid on time and also everything is available on time. Great support team as well

Mid Market (51-1000 emp.)
Nov 16, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good support & Nice overview"
What do you like best about Remote.com?

Easy acces to contract and payslips. When there is a problem, support answers quickly

What do you dislike about Remote.com?

I had one more complicate support issue which took some time to solve due internal misscomunication.

What problems is Remote.com solving and how is that benefiting you?

Easy acces to my payroll and contract

Mid Market (51-1000 emp.)
Nov 11, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great customer support"
What do you like best about Remote.com?

The customer support is great. I am using Remote.com for the last few weeks and the help I have received during my onboarding is great. Shout out to Uche for being helpful and kind, and following up with all my requests.

What do you dislike about Remote.com?

Right now customer support is through email but having a dedicated phone line would be great.

What problems is Remote.com solving and how is that benefiting you?

I recently immigrated, and Remote.com helped me continue working for my employer which was a great thing to have.

Mid Market (51-1000 emp.)
Nov 02, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Helpful people"
What do you like best about Remote.com?

It is straightforward in this platform to upload documents and create tickets to answer questions.

What do you dislike about Remote.com?

At some times, the communication was a little slow.

What problems is Remote.com solving and how is that benefiting you?

Direct contracting with companies in other countries helps me to manage my taxes and insurance in my country.

Mid Market (51-1000 emp.)
Sep 23, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Remote has done everything we needed them to do"
What do you like best about Remote.com?

What's most helpful is their dashboard and how easy and clear it is to navigate through it.

What do you dislike about Remote.com?

Their response rate at the beginning was very slow, and sometimes they didn't even answer the questions I had raised.

What problems is Remote.com solving and how is that benefiting you?

It has helped my employer to employ me without having a legal entity in my country. Not only that, I think they have given my employer insights on the laws in my country.

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