Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based on emails, calendars, and other marketing automation systems such as automated reminders that prompt users to respond to emails. Salesforce is also available on both Android and iOS devices.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
Sales inbuilt process and the configure price quote
Territory model and the Account management
Sales rep efficiency in closing deals
Automated Processes and Sales console in Sales cloud
Loading of records takes more time in lightning
We are able to ease the Sales process for sales users
Sales cloud makes it lot easier in converting leads to actual sales and make nbest use of the opportunities. This is helping organizations in keeping up with the business demands
Interesting question. The ability to link outside opportunities tracking or Projection of individual sales person or team's abikity to achieve the target can be more effective. May be the data cloud solves the problem
Entire opportunities to leads and converting the prospects as potential customer is done through sales cloud. All of account management and tracking/ monitoring all of it is done through sales cloud. The reports and dashboards are amazing
Empowering the sales team to collaborate and grow
Customization to manage the work flow and business processes
Sales pipeline engagement and Forecasting
Salesforce sales cloud is the most dependable sales platform to use. The continued enrichment that happens makes it a very powerful platform for the sales team
I have yet to find issues with the platform
Salesforce sales cloud helps us track our opportunities effectively
It makes our analytics more efficient. And it makes our processes smoother overall. It has changed the way we look at our business and has truly been impactful
Nothing. It has actually only been a large benefit to our company overall. I would not suggest any immediate changes or glaring places of improvement . I believe those will come organically
Tracking analytics and allowing our sales data to flow into our organization and loan operation process. It has also made our operations smoother overall. Amazing
It is simple to start off with. It can be easily customized to meet any business needs.
There are no downsides. Need to make a convincing case for Sales people at the company to adopt it and see the benefits.
It is helping us centralize Customer, Contact and track Opportunities.
New Web lightening pages - with the support of dynamic forns
The restriction around opportunit split, such that it shall support the split based on product
It helps maintaining the pipeline progression for our sales and its integration with CPQ for deals completion
It is a one stop shop for everything. I love all the new things with little to no code.
Sometimes it can run slow. It doesn't always give a clear error message.
It is giving us insights that we would not get with other tools.
We work in automotive and having the ability to have all the customers information in one place is useful to no end, my customers are seeing massive ROI in terms of man hours saved, but also the customer experience
Sales cloud has quite a strong learning curve, so for anybody who is looking to onboard sales cloud with no experience, it might take some time to learn how to use
Sales cloud is giving us the ability to forecast our pipeline with even more accuracy than we had before
It is very easy to use, you have all the data in the same place and you can have better results in your kpis
I like everything, is easy and quickly to implement
Tracking of sales and salesmen and kpis
I like that sales cloud has seamless connectivity for all customer and employees.
Learning curve a little bit difficult to adapt.
Sales analytics use to make better business’ decision.
We have used it for 10 years now, we started small and we are doing amazing while we moved from direct to consumer to direct to busienss and sales cloud was set in stone amazing product.
I will not be able to find any, it never went done on us in last 10 years. Transition to lightning was little bit of pain but you cannot complain since there were alternatives.
Shorten our sales cycle to start with, automated subscription, document validation, lead capture and nurture was one of the best thing we did with salesforce. So
Account and Contact Management in the sales force in extremely powerful
Sales account validation is missing from the firms which makes user experience little unpleasant
Master data management and making seamless integration to quoting
It's so simple to use! I love how well it integrates with my stack of other Sales tools. It's really user friendly also.
Nothing, it's really simple to use for everything.
Record tracking and keeping all of my data in one place. We used to have so many silos that we were able to Solve by having Salesforce in place.
We use Salesfoce Sales Cloud for our opportunity pipeline for Meta Commerce. As an Admin, I love how easily customizable processes are and we are able to adapt quickly to our fast business environment
Out of the box UI updates are very limited, even with Lightning App Builder you can only place components in certain spots and is not fully customizable. Would like more flexibility in the design of out of the box page layouts
We have recently transitioned from Excel to Salesforce CRM and our sales reps love it. Emails are automated, opportunity stages are automated as well as quick visibility and reporting to overall goals
It is very intuitive to set things up and get going
Customizations can be a little complex and you may need to install some external packages
Keeping track of my leads accounts opportunities and contacts
Lead generation pipeline management sales excellence
Nothing in particular nothing in particular
Pipeline management
- Sales cloud enables the business users to manage their sales and customers with all possible use cases including forecasting, quoting and can be used by almost every organisation managing their sales of any size :)
Not particularly about the cloud but at times the lightning platform is a bit slow in loading
- managing customers data - managing closures - forecasting - managing customer engagement
Out of the box sales features and easy customization on top with user friendly interface makes it the best.
Out if the box phone integration for sales could be nice
Improving sales effectiveness and customer 360.