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Salesforce Sales Cloud Logo
Salesforce Sales Cloud
4.3
(18,560)
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Salesforce Sales Cloud Reviews & Product Details

Salesforce Sales Cloud Overview
What is Salesforce Sales Cloud?

Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based on emails, calendars, and other marketing automation systems such as automated reminders that prompt users to respond to emails. Salesforce is also available on both Android and iOS devices.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Salesforce Sales Cloud Categories on Findstack
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Ask Questions about Salesforce Sales Cloud
What Salesforce Sales Cloud is best for?
How does Salesforce Sales Cloud compare to Act!?
What are the pros and cons of Salesforce Sales Cloud?
Salesforce Sales Cloud Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Sales Cloud Pros and Cons
Pros
  • 24/7 customer support from a dedicated service team
  • Lots of automation and personalization features
  • Cloud-hosted system for faster performance
  • Open API with tons of integrations available
  • Comprehensive sales, service, and marketing
Cons
  • Not suitable for on-premises deployment
  • No live-chat support
  • Can be complex for some
Salesforce Sales Cloud Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 21, 2025
Salesforce Sales Cloud Logo
18,560 Salesforce Sales Cloud Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
VP
Vikram P.
Founder
Share
"Awesome product service"
What do you like best about Salesforce Sales Cloud?

Sales inbuilt process and the configure price quote

What do you dislike about Salesforce Sales Cloud?

Territory model and the Account management

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Sales rep efficiency in closing deals

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
JC
Jaya C.
Founder
Share
"Sales process made easy"
What do you like best about Salesforce Sales Cloud?

Automated Processes and Sales console in Sales cloud

What do you dislike about Salesforce Sales Cloud?

Loading of records takes more time in lightning

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

We are able to ease the Sales process for sales users

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
SS
Sivakumar S.
Founder
Share
"Director"
What do you like best about Salesforce Sales Cloud?

Sales cloud makes it lot easier in converting leads to actual sales and make nbest use of the opportunities. This is helping organizations in keeping up with the business demands

What do you dislike about Salesforce Sales Cloud?

Interesting question. The ability to link outside opportunities tracking or Projection of individual sales person or team's abikity to achieve the target can be more effective. May be the data cloud solves the problem

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Entire opportunities to leads and converting the prospects as potential customer is done through sales cloud. All of account management and tracking/ monitoring all of it is done through sales cloud. The reports and dashboards are amazing

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
NG
Nimesh G.
Founder
Share
"Amazing platform to manage sales and business growth"
What do you like best about Salesforce Sales Cloud?

Empowering the sales team to collaborate and grow

What do you dislike about Salesforce Sales Cloud?

Customization to manage the work flow and business processes

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Sales pipeline engagement and Forecasting

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
Lloyd S. avatar
Lloyd S.
Sr. Director
Share
"Salesforce CRM - a"
What do you like best about Salesforce Sales Cloud?

Salesforce sales cloud is the most dependable sales platform to use. The continued enrichment that happens makes it a very powerful platform for the sales team

What do you dislike about Salesforce Sales Cloud?

I have yet to find issues with the platform

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Salesforce sales cloud helps us track our opportunities effectively

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
JM
Jonathan M.
Founder
Share
"Sales Cloud"
What do you like best about Salesforce Sales Cloud?

It makes our analytics more efficient. And it makes our processes smoother overall. It has changed the way we look at our business and has truly been impactful

What do you dislike about Salesforce Sales Cloud?

Nothing. It has actually only been a large benefit to our company overall. I would not suggest any immediate changes or glaring places of improvement . I believe those will come organically

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Tracking analytics and allowing our sales data to flow into our organization and loan operation process. It has also made our operations smoother overall. Amazing

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
Jayesh B. avatar
Jayesh B.
Application Systems Architect
Share
"Salesforce Sales Cloud is easy and powerful!"
What do you like best about Salesforce Sales Cloud?

It is simple to start off with. It can be easily customized to meet any business needs.

What do you dislike about Salesforce Sales Cloud?

There are no downsides. Need to make a convincing case for Sales people at the company to adopt it and see the benefits.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It is helping us centralize Customer, Contact and track Opportunities.

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
NG
Neha G.
Founder
Share
"Forecasting 1 splitting opportunity between sales and pre sales"
What do you like best about Salesforce Sales Cloud?

New Web lightening pages - with the support of dynamic forns

What do you dislike about Salesforce Sales Cloud?

The restriction around opportunit split, such that it shall support the split based on product

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It helps maintaining the pipeline progression for our sales and its integration with CPQ for deals completion

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
NJ
Natalie J.
Founder
Share
"Sr applications Architect"
What do you like best about Salesforce Sales Cloud?

It is a one stop shop for everything. I love all the new things with little to no code.

What do you dislike about Salesforce Sales Cloud?

Sometimes it can run slow. It doesn't always give a clear error message.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

It is giving us insights that we would not get with other tools.

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
CP
Coby P.
Founder
Share
"Sales Cloud in automotive"
What do you like best about Salesforce Sales Cloud?

We work in automotive and having the ability to have all the customers information in one place is useful to no end, my customers are seeing massive ROI in terms of man hours saved, but also the customer experience

What do you dislike about Salesforce Sales Cloud?

Sales cloud has quite a strong learning curve, so for anybody who is looking to onboard sales cloud with no experience, it might take some time to learn how to use

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Sales cloud is giving us the ability to forecast our pipeline with even more accuracy than we had before

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
AM
Analy M.
Founder
Share
"Love sales cloud to sales better and more"
What do you like best about Salesforce Sales Cloud?

It is very easy to use, you have all the data in the same place and you can have better results in your kpis

What do you dislike about Salesforce Sales Cloud?

I like everything, is easy and quickly to implement

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Tracking of sales and salesmen and kpis

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
KN
Kit N.
Founder
Share
"Highly recommended!"
What do you like best about Salesforce Sales Cloud?

I like that sales cloud has seamless connectivity for all customer and employees.

What do you dislike about Salesforce Sales Cloud?

Learning curve a little bit difficult to adapt.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Sales analytics use to make better business’ decision.

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
AP
Anuj P.
Founder
Share
"Sales cloud is amazing."
What do you like best about Salesforce Sales Cloud?

We have used it for 10 years now, we started small and we are doing amazing while we moved from direct to consumer to direct to busienss and sales cloud was set in stone amazing product.

What do you dislike about Salesforce Sales Cloud?

I will not be able to find any, it never went done on us in last 10 years. Transition to lightning was little bit of pain but you cannot complain since there were alternatives.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Shorten our sales cycle to start with, automated subscription, document validation, lead capture and nurture was one of the best thing we did with salesforce. So

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
SC
Sabyasachi C.
Founder
Share
"Sales Cloud Review"
What do you like best about Salesforce Sales Cloud?

Account and Contact Management in the sales force in extremely powerful

What do you dislike about Salesforce Sales Cloud?

Sales account validation is missing from the firms which makes user experience little unpleasant

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Master data management and making seamless integration to quoting

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
MR
Matt R.
Founder
Share
"Awesome UX and Simplicity!"
What do you like best about Salesforce Sales Cloud?

It's so simple to use! I love how well it integrates with my stack of other Sales tools. It's really user friendly also.

What do you dislike about Salesforce Sales Cloud?

Nothing, it's really simple to use for everything.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Record tracking and keeping all of my data in one place. We used to have so many silos that we were able to Solve by having Salesforce in place.

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
AR
Akshay R.
Founder
Share
"Salesforce Sales Cloud for Meta Commerce"
What do you like best about Salesforce Sales Cloud?

We use Salesfoce Sales Cloud for our opportunity pipeline for Meta Commerce. As an Admin, I love how easily customizable processes are and we are able to adapt quickly to our fast business environment

What do you dislike about Salesforce Sales Cloud?

Out of the box UI updates are very limited, even with Lightning App Builder you can only place components in certain spots and is not fully customizable. Would like more flexibility in the design of out of the box page layouts

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

We have recently transitioned from Excel to Salesforce CRM and our sales reps love it. Emails are automated, opportunity stages are automated as well as quick visibility and reporting to overall goals

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
MJ
Manish J.
Founder
Share
"Easy to setup and go"
What do you like best about Salesforce Sales Cloud?

It is very intuitive to set things up and get going

What do you dislike about Salesforce Sales Cloud?

Customizations can be a little complex and you may need to install some external packages

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Keeping track of my leads accounts opportunities and contacts

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
DG
Dharmendra G.
Founder
Share
"Sales excellence"
What do you like best about Salesforce Sales Cloud?

Lead generation pipeline management sales excellence

What do you dislike about Salesforce Sales Cloud?

Nothing in particular nothing in particular

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Pipeline management

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
AM
Akash M.
Founder
Share
"Using Sales cloud for many years"
What do you like best about Salesforce Sales Cloud?

- Sales cloud enables the business users to manage their sales and customers with all possible use cases including forecasting, quoting and can be used by almost every organisation managing their sales of any size :)

What do you dislike about Salesforce Sales Cloud?

Not particularly about the cloud but at times the lightning platform is a bit slow in loading

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

- managing customers data - managing closures - forecasting - managing customer engagement

Enterprise (> 1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
SP
Shiva P.
Founder
Share
"Best sales tool on the market"
What do you like best about Salesforce Sales Cloud?

Out of the box sales features and easy customization on top with user friendly interface makes it the best.

What do you dislike about Salesforce Sales Cloud?

Out if the box phone integration for sales could be nice

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Improving sales effectiveness and customer 360.

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