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Sitecore Experience Platform Reviews & Product Details
Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, On-Premise Windows |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Sitecore Experience Platform with other popular tools in the same category.
I like the power and flexibility that the platform provides us for customizing our user journies.
I dislike the complexibility of XDB and x-connect.
Customer acquisition
Personalitsation and marketing features.
Documentation of some features lacks and sitecore support is always requesting the same information
sending personalized emails creating websites and marketing features
I love how easy it is to architect a terrific Sitecore experience for clients. When they're happy, it satisfying
How easy it is for Marketers to mess things up. :)
delivering relevant content to the consumer
The best features are the ability to create customized digital experiences and leverage data to serve customers.
Complexity of the product code base and the ability to find qualified developers.
Creating localized experiences for members in 300+ countries.
We have really enjoyed using Sitecore CMS, it's functionality and versatility plus out of the box options are awesome!
A very different product, takes quite a bit of time to learn the platform.
Seamless organization of many content pages
I like the that it is easy to make changes yourself rather than having to go through a long agency process
It is a bit difficult to learn to use. I just started learning Sitecore and it's taken me a lot of training and time to learn
No problems yet.
The CMS is great, a little technical but very powerful and flexible and I have trained dozens of users with different levels of technical experience without issues
We attempted to use ECM/EXM and Engagement Plans on 7.x and 8.x and it was always terrible. Support tickets were often ignored and basic functionality simply did not work. Additionally, the analytics have been less than stellar
We have a large and complex organization with many marketing managers who need to create and maintain content on the web. Sitecore makes this part easy
So far, I have only used Content Editor, but looking forward to A/B testing, personilization, and experience marketing.
Experience Editor - takes too long to load.
I haven't ran into any Sitecore Experience Platform problems, more so things that our developers need to fix.
I love the versatility of the platform, the power it leverages from data to provide the best in user centric design, and last but not least the partners associated to further its performance
The speed at which they develop is fast, it's often difficult to keep up to date and be familiar with how I can leverage it before a new feature comes out
Being able to leverage our channel strategy with the robust personalization features available.
The ability to easily manage content and personalize the experience based on user data.
The UI with 9.1 is much better than previous versions but do believe there are still opportunities to make the user piece simpler.
The ability to manage large chunks of content more efficiently. Shared content and personalized content has become much easier, which allows us to be more effective.