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Sitecore Experience Platform Logo
Sitecore Experience Platform
3.9

( 367 )

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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
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Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
Sitecore Experience Platform video thumbnail
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Sitecore Experience Platform Screenshots
Sitecore Experience Platform screenshot 1
Sitecore Experience Platform screenshot 2
Sitecore Experience Platform screenshot 3
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 13, 2025
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore Experience Platform - real user"
What do you like best about Sitecore Experience Platform?

Cutting edge technology that is allowing us to achieve more advance marketing goals

What do you dislike about Sitecore Experience Platform?

Somewhat steep learning curve from both a developer and content author perspective

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Bringing us closer to being a mature digital marketing organziation

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"New to Sitecore - impressed"
What do you like best about Sitecore Experience Platform?

I like the personalization and the scalability. Interested to see how we can unlock all this data and create a better experience for our customers. The possibilities are endless.

What do you dislike about Sitecore Experience Platform?

That it's new and need to know what we need to consider. We are only just scratching the surface

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Personalization. Data collection. Ease of creating pages and using components.

Small Business (50 or fewer emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Love the framework but it's a bit complex"
What do you like best about Sitecore Experience Platform?

The architecture from version 9 is really nice. I like the technology stack. Also the framework is great and it has a great support for localization.

What do you dislike about Sitecore Experience Platform?

The complexity to get on board and build a site. It should be easier.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Localization related problems.

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Powerful and Easy to Use"
What do you like best about Sitecore Experience Platform?

As a marketer, Sitecore Experience Platform makes it very easy for me to deliver the right content to the right person at the right time.

What do you dislike about Sitecore Experience Platform?

There is a pretty big learning curve and some customization

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Reaching our audience at a 1:1 level through personalization initiatives.

Mid Market (51-1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore From An An Account Perspective"
What do you like best about Sitecore Experience Platform?

The fact that it is constantly evolving and continuously becoming easier to use over time makes the platform one that is engaging for clients of mine.

What do you dislike about Sitecore Experience Platform?

Support is sometimes difficult to get ahold of, and it would be great to have additional non-technical resources available to the account management side of the house.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Several clients are creating personalized journeys for their customers. I have even had clients who have not have a content management system before, who are blown away by the power of Sitecore from the onset, and the flexibility it provides its users.

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
Jatin G. avatar
Jatin G.
Associate Director
Share
"One of the better CMS out there, but need more maturity in Omni Channel capabilities"
What do you like best about Sitecore Experience Platform?

Once setup, pretty seamless for content authors, personalization and analytics.

What do you dislike about Sitecore Experience Platform?

The amount of complexity added to build Sitecore sites sometimes may not justify the efforts. Limited to websites built on Sitecore, missing maturity in headless capabilities to be able to integrate with non sitecore sites and other channels

What problems is Sitecore Experience Platform solving and how is that benefiting you?

content authoring and some personalization

Mid Market (51-1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
MP
Melissa P.
Communications Director
Share
"Effective and Flexible CRM"
What do you like best about Sitecore Experience Platform?

It offers the flexibility and content management we need along with the integrated email and marketing campaign solutions

What do you dislike about Sitecore Experience Platform?

During our 9.1 upgrade, there were significant delays with data migration from Mongo to SQL

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The EXM solution will simplify and streamline our email and marketing strategy and analytics

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
Pete N. avatar
Pete N.
Member
Share
"Lord of the Sites: The Fellowship of the Core"
What do you like best about Sitecore Experience Platform?

The Flexibility of Sitecore to customize to meet the needs of our clients business requirements.

What do you dislike about Sitecore Experience Platform?

As an experienced developer, the rush to market of features that are incomplete or not well thought out.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Personalization, Email Campaigns, Automation

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Using Sitecore for internal knowledge bases"
What do you like best about Sitecore Experience Platform?

We love being able to customize what we need, but Sitecore has excellent out of the box capabilities that we have been able to work with as well.

What do you dislike about Sitecore Experience Platform?

There have been a few glitches lately with publishing but we are working internally to ensure that we've got everything set up correctly before moving forward with discussions with the vendor.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We love the fact that Sitecore allows us to integrate with many other technologies to best serve the workgroups that need information quickly

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
KR
Kathy R.
Business Systems Analyst
Share
"Extendable Digital Platform"
What do you like best about Sitecore Experience Platform?

Scalable solution from content management to full scale digital marketing utility.

What do you dislike about Sitecore Experience Platform?

Customization options mean that there are fewer OOB options for teams with few resources, requiring more dependency on partner.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Distributed content management, globalization, central platform for multiple brands