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Sitecore Experience Platform Logo
Sitecore Experience Platform
3.9
(367)
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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
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Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
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Sitecore Experience Platform Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 06, 2025
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Robust content management which sometimes feels heavy"
What do you like best about Sitecore Experience Platform?

We are able to granularly assign permissions to 480+ content authors across 14k+ pages which allows for unit-specific users to champion their content; as they know it best. We've customized workflow to allow a "central" review process to aid in the adherence to our company style guide and standards.

What do you dislike about Sitecore Experience Platform?

While this is super helpful to our organization, it often feels heavy when "central" needs to be creative on the fly. I think this will be remedied with the adoption of SXA, but we haven't made it there yet.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

I basically outlined this in my answer to the likes of Sitecore question. We are able to tackle some massive content authoring challenges.

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Sitecore | Limitless Possibilities"
What do you like best about Sitecore Experience Platform?

Connectivity to any data source, data exchange framework, customization.

What do you dislike about Sitecore Experience Platform?

Entry level doesn't exist. It's a steep learning curve and takes a development effort to do most things. A sitecore partner is almost a requirement

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Selling homes, lots of exposure.

Small Business (50 or fewer emp.)
Nov 04, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Sitecore power"
What do you like best about Sitecore Experience Platform?

I like the flexibility - I feel like I can do anything using Sitecore.

What do you dislike about Sitecore Experience Platform?

It can be complicated and time-consuming to implement new features.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are able to see data on the individual user - and can personalize the experience.

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Solid platform with room for tremendous expansion"
What do you like best about Sitecore Experience Platform?

A relatively newer platform, there is room for growth and expansion of capabilities and services, most features currently feel like freshly launched post-beta.

What do you dislike about Sitecore Experience Platform?

Extensive development effort required to use the platform, very few native features out of the box.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Mostly building a platform for future ecommerce growth and responsive web layouts.

Small Business (50 or fewer emp.)
Nov 04, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"SITECORE REVIEW"
What do you like best about Sitecore Experience Platform?

From a developer stand point, I am able to quickly develop new features and functionality. The flexibility is great. From an authoring stand point, The content authoring process we use is highly customized and has been easy to work with. We have some fairly complex workflows and the system has been able to handle all of them. we have about 100+ workflows in the system. The ability to manage permissions on the workflows so only the appropriate users have access to them has been good. I have worked with your support staff a lot and they have been great to deal with

What do you dislike about Sitecore Experience Platform?

The upgrades have been very painful. We are upgrading from version 8.2 to 9.2 and have encountered some challenges. We have a very secure environment and the upgrade scripts do not work win our environment. We've had to make some customizations to them.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

OUR CLIENT HAS HAD AN EXISTING CMS FOR NEARLY 15 YEARS. WE MIGRATED THEM OFF THE OLD PLATFORM AND INTO SITECORE. FOR THE MOST PART THEY EASILY PICKED UP THE CONCEPTS AND THE AMOUNT OF CONTENT BEING CREATED AND EDITED HAS INCREASED

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Sitecore Upgrades are Painful"
What do you like best about Sitecore Experience Platform?

Sitecore's data model, roles and permissions. Sitecore is realizing important integration points and continues to respond by building and providing them out of the box. For example, integration with Salesforce. Sitecore data model and API's also enable a wide array of possibilities and integrations. While Sitecore's analytics is not mature enough (I have seen version 8, not version 9 yet) but have heard that analytics in version 9 is quite mature. We still use Google Analytics and Google Tag Manager.

What do you dislike about Sitecore Experience Platform?

Pricing. Performance of Experience Editor. More importantly, it seems that some partner company implementations do not meet Sitecore's own guidelines and best practices and will cause pain during version upgrades. Version upgrade is a huge effort mostly due to inclusion of external components that seem to be lacking out of the box.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Managing original authored content (news and analysis) and other digital assets.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Sitcore 8.2 review "
What do you like best about Sitecore Experience Platform?

Sitecore is an incredibly flexible tool, a lot of user friendly and non-developer friendly as well.

What do you dislike about Sitecore Experience Platform?

The media library is not really suited for large amounts of media.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Having multiple content editors across the US, means that we have content being put in differently across the US, and this helps us put a little control on it, and allow them to flexibly market how they need to at the same time.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Sitecore for global use"
What do you like best about Sitecore Experience Platform?

Ability to manage our global website(s) from one platform

What do you dislike about Sitecore Experience Platform?

Version control for us internally is tough

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Multple sites controlled by one central team

Mid Market (51-1000 emp.)
Aug 30, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Platform with High Customisation Capabilities"
What do you like best about Sitecore Experience Platform?

Integrated support across multiple websites Automation Multi-language support Built in eDM Basic SEO

What do you dislike about Sitecore Experience Platform?

Inflexible, less user friendly functions and lengthy process for Sitecore older version, hope it gets better when we upgrade to latest but it could be due to our current website vendor. Have to manually duplicate contents in translated languages. Require frequent scheduled maintenance.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

User friendly functions and flexiblity for administrators, ease of use, security. Better design and layout to improve user experience.

Mid Market (51-1000 emp.)
Aug 16, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Sitecore is okay"
What do you like best about Sitecore Experience Platform?

Sitecore is a bit more complex, so that it would be more of a struggle to simply make one change especially via accident.

What do you dislike about Sitecore Experience Platform?

Sitecore has a weird filing system for setting up pages. Compared to other similar platforms, sitecore is not intuitive.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Adding web content isn’t straightforward and filing the documents before placing them on the site can be daunting.

Mid Market (51-1000 emp.)
Jan 24, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Easy to maneuver tool"
What do you like best about Sitecore Experience Platform?

The tool is easy to use and easy to add in content.

What do you dislike about Sitecore Experience Platform?

Sometimes takes a bit longer to load in the content.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Hosting our content to be used on our email platform and content xml feeds.

Enterprise (> 1000 emp.)
Jan 05, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Powerful but complex"
What do you like best about Sitecore Experience Platform?

This platform has tons of capability and continues to evolve and expand.

What do you dislike about Sitecore Experience Platform?

As a medium-to-large business, it is challenging to leverage all the power this tool has to offer. It requires customization to enable most functions and developers are costly and often difficult to acquire or retain.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore provides us with an enterprise level system for managing website content across multiple sites, in multiple languages. It gives us the ability to personalize content and offers advanced metrics.

Enterprise (> 1000 emp.)
Jan 05, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"SiteCore as a Web Content Management Platform"
What do you like best about Sitecore Experience Platform?

SiteCore is a template and module driven WCM platform that if utilized correctly, provides powerful, real-time content authoring capabilities to fuel website content strategies. The SiteCore interface is powerful, with a straightforward user interface that is fairly intuitive for content authors. The interface can be managed by non-technical resources.

What do you dislike about Sitecore Experience Platform?

SiteCore is an expensive platform in both licensing and from a development standpoint.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

SiteCore has allowed our businesses the opportunity to increase our content authoring and deployment frequency as well as enable our websites to reach more consumers, more quickly and with scale.

Mid Market (51-1000 emp.)
Dec 22, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Early days of SiteCore implementation"
What do you like best about Sitecore Experience Platform?

Have now implemented a very sophisticated web content management platform with capabilities well beyond what we have had in the past

What do you dislike about Sitecore Experience Platform?

Steep learning curve for use of the platform means my team is ramping up slower than expected and quirks in the product deployment have introduced quality issues that distract us from our road map execution

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Moved to a modern commercial CMS platform (from open source)

Mid Market (51-1000 emp.)
Dec 14, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Upgrade from Custom CMS to Sitecore"
What do you like best about Sitecore Experience Platform?

I like how quick and easy it is to upload, modify, create anything on the website.

What do you dislike about Sitecore Experience Platform?

Though the approval process is needed to a degree, in the latest Sitecore, it feels rather cumbersome, and actually slows down fixes and updates at times.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

High usability for individual business units - quite an improvement from our hybrid custom CMS. Much easier to manage as well.

Mid Market (51-1000 emp.)
Dec 13, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Using Sitecore Web Exp Manager"
What do you like best about Sitecore Experience Platform?

A solid enterprise CMS, suitable for managing large scale sites and multiple sites within the same framework. SImple authoring and relatively simple page build.

What do you dislike about Sitecore Experience Platform?

Some page creation is limited, although newer versions have resolved this and the Experience Accelerator is a terrific addition.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Effective global management of multiple different branded websites. Efficiency to deploy and maintain content on these sties.

Enterprise (> 1000 emp.)
Dec 11, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Powerful but complicated"
What do you like best about Sitecore Experience Platform?

The ability to tag and build out complex website pages.

What do you dislike about Sitecore Experience Platform?

Requires a developer level resource to manage.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Total site management .

Mid Market (51-1000 emp.)
Dec 08, 2017
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Sitecore for content management"
What do you like best about Sitecore Experience Platform?

Sitecore is streamlined and allows us to publish our content in a smooth, seamless process.

What do you dislike about Sitecore Experience Platform?

Occasionally there are glitches that pop up in the content.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

One benefit is letting multiple editors into Sitecore at once to distribute our workload or look into any issues.

Enterprise (> 1000 emp.)
Dec 11, 2014
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Pleasant experience with Sitecore"
What do you like best about Sitecore Experience Platform?

The organization of the CMS is top notch. There is an ability to easily create detailed folders for content and media organization.

What do you dislike about Sitecore Experience Platform?

Navigating between the Content Editor and the Media Library can be a bit cumbersome at times.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are learning how to efficiently curate content that is easily accessible to all Content Specialists on the team. The platform has become a central repository for all original content we are creating. Having this type of cloud-based solution is much more manageable than storing documents in different files across all types of drives in the organization.

Mid Market (51-1000 emp.)
Dec 01, 2014
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Sitecore Experience"
What do you like best about Sitecore Experience Platform?

I really like the easy to use functionalities, for example finding the right links within your site to link to. I like that it is also very customizable and gives you the flexibility to manage your permissions.

What do you dislike about Sitecore Experience Platform?

It hasn't been compatible across all browsers for us and have found it to crash or lag.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Content management - it's been very easy to automate certain functions, especially for a multilingual website. This has saved us a lot of time.