SMTP.com Reviews & Product Details

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Not everything can be good. But some speakers are are too detailed which finds difficult to understand. The presentation can be shortened and to have better reviews.

If you're facing issues with SMTP or email-related problems, it could be due to various reasons such as configuration errors, network issues, or server problems. it enables the reliable transmission of emails across different servers and networks.

Services that are easy to integrate with various platforms and applications are often preferred by users for seamless workflow integration.

nothing specific to mention about for smtp.

They ensures reliable email delivery, benefiting users by providing a secure and scalable solution for efficient communication.

The service was fine but there's plenty that was not ok.

So for whatever reason, mand I've never run into this with a service driven company. They required 30 days notice for you to cancel. So if one day you realize you don't need the service anymore and cancel you would expect maybe not to get a prorated refund for that month but you would NOT expect to get charged for an additoinal 30 days for the next month, for what? Basically they are stealing an extra month from you. I cancelled on October 2nd so not only did I not get a prorated refund for October (fine) but they wanted to charge me for the entire month of NOvember. Again for what? So I cancelled my credit card so they couldn't charge me. Beware. YOu will always have to pay an extra 30 days no matter when you cancel. 100% theft and very underhanded practice.

I used it for SMTP and will never use it again.

Josiah was helpful when I could chat with him by phone while trying to set up my account and add the extra domains.

I signed up for an SMTP.com account 14 March 2023. I was able to add my first domain without issue but quickly learned that to add more domains, you have to contact support for each domain to have them activate it on their end. Ticket requests to add domains went unanswered, so I called and got help by phone. It was very tedious, but I stayed with it for a couple of days to get everything set up. One of the domains had a sending error for some reason. I still don't know why, and could never get resolved. I'm on Pacific time, and they are on Eastern time, so support is touch and go. Chat is never available... it goes to an email form. Phone support is available, but only during daytime hours EST. I'm not okay with no support available on weekends regarding email delivery -- if there are issues, I need to know I can reach someone. But by far, the WORST part about SMTP.com is trying to cancel! I have been trying to cancel my account since the 20th of March. I quickly determined that SMTP.com would not work for me for the reasons I have already mentioned. I moved all my domains to another service, got everything up and running on the 20th and requested cancellation via email with SMTP.com. I even paid the $30 invoice for the entire month, even though I only used the service for a few days. So far, the only responses I have received are, "Why are you cancelling?" And, "We will offer you a discount to stay." They are completely ignoring my requests to cancel my account! I have asked SIX times now to cancel. Ridiculous.

SMTP.com did not benefit me as I have already described.

The cost wasn't bad but all of our emails using this service had delivery issues. Perhaps too many people spamming with smtp.com? Not sure... but we didn't have much luck.

Emails seemed to go to spam a lot. We used several different services including Amazon SES and Send Grid and smtp.com seems to generate the worst delivery results of the bunch. When we tried to cancel, they took it upon themselves to keep an extra payment - nice of them. I would recommend you skip this service and find something with better deliverability. We've tried for years to improve the results on this platform and it's just not worth the hassle.

SMTP.com was allowing us to avoid using our own email when bulk emailing. This keeps your own email off the blacklists. Unfortunately, the deliverability and reliability of SMTP.com made it difficult for even our optin lists to get the emails in their inbox. While we have been using SMTP.com for years, it was always our last resort.

- Ease of use - Scalability - Security features like encryption and authentication protocol

- It seems like they do not offer any trial period in my view, maybe they give it to big players

Using this platform ensures the emails are delivered to the recipient's inbox. In that way, the chances are meager that the email will be marked as spam or experience delivery delay.

Deliverability was top of the line. Works well with Mautic.

A little difficult to integrate. I had to work to get it to play well with open source automation.

Email marketing, driving sales

Very good infrastructure with white-listing, dedicated sending IPs and in-depth reporting.

We've had a few challenges on sufficient leadtime and notifications on maintenance work by SMTP.com. However, our account manager is in close contact with us to ensure this is not happening again in the future. As SMTP.com is only hosted at one provider, we've had routing issues once. It would be beneficial if SMTP.com would have a second provider in a different country/location.

maintaining ESP infrastructure for different accounts with dedicated sending IPs. Centralized support with dedicated account management to easily identify and solve issues. Centralized Reporting and billing.

Good email marketing product, good deliverability, with good tracking and reporting for users to understand the email marketing performance. The service performance is reliable and the product is easy to use. Good product recommend to email marketing solution seekers. Worth to give it a try.

Customer support waiting time for oversea users is a bit long, but fair enough and the service is quite reliable, the performance doesn't go down. The only thing not like it now is the pricing is less competitive on the market now. It will be better if the price can go down and provide some free trial services for start users.

Email marketing to deliver promotional emails

The best thing about SMTP. Com is the API integration where if you want to integrate a website or an application with your mail service

It doesn't have a free plan or free trial to validate and the dashboard of the platform isn't much intuitive

It's solving the need of customized relay services and monitoring of service providers and optimises the IP addresses to send emails

Bulk mail sending, email deliverability rate

Difficulties with WordPress integration.

Sending bulk emails is easy with SMTP .com

Working with SMTP feels like having a team of email superheroes on your side. They're always there to answer questions, troubleshoot issues, and make sure your emails land where they belong.

we are Expecting more events & Webinars.

Whitelisted IPs, detailed reports, zero blacklists.

Nothing. Their service was terrible. The email delivery simply did not work. Some emails were delivered in 15 minutes, some were delivered in 6 hours, and some were never delivered at all.

Their billing policy has tricks in it. It is difficult to cancel and they keep charging you even after you've canceled.

They did not help me at all. Their service failed me entirely.

Nothing, I thought they were a reliable service but was sorely disappointed.

We signed up with SMTP.COM to improve the reliability of email delivery for our customers, but without any notice whatsoever we found our account cancelled on a friday night, severely impacting the experience for our customers. If there were any issues with the emails being sent they should have contacted us, they did not, they simply cancelled our subscription on a friday night without any notification to us. To make matters worse we had just paid them for a month's worth of service, i'm so thankful that we did not pre-pay for any further service than this with these clowns. I emailed them requesting a reason why the account was cancelled and requesting a refund, they declined to answer my questions and also declined to refund despite us paying for a month only 3 days ago.

We thought we could use them to solve our email deliverability issues, but were sorely dissapointed.

They integrate with a lot of stuff. For a monthly service it's reasonably priced.

They make it very hard to cancel. You cannot cancel in the portal, and you cannot cancel by email, you need to call them and hope for the best. There are many reviewers online who have been scammed and been unable to stop continuous charges. They never respond to emails. Amazon SES is far superior and much cheaper. I can't see a single reason to use these guys and don't recommend them unless you need to urgently raise your blood pressure.

None now. They are untrust worthy and they are too expensive.

Nothing. They took forever to approve my account so I never used them.

They won't refund me my money. I signed up for Free trial but never used it because they took forever approving my account. Then they charge me... Now they won't refund me? So slimy and sketchy. Impossible to get a hold of. I call them and they won't transfer me to someone that knows how to deal with the problem.

I wanted auto emails. But never used this service.

Nothing I wanted to test the service and have been forced to pay two months for an extremely overpriced and disappointing service

The cancellation process is design to extort money from you and the customer service is terrible

None

It did deliver on what it stated it would.

For the price of what you pay for, you can get a much better deal using Amazon's SES. Also, the cancelation policy is not good because you must give a 30 days prior notice to cancellation, meaning that they manage to squeeze an extra month of subscription out of you unless you cancel 30 days ahead.

I used SMTP.com to ensure deliverability of emails on my website. It did help me with that.