SMTP.com Reviews & Product Details

- Ease of use - Scalability - Security features like encryption and authentication protocol

- It seems like they do not offer any trial period in my view, maybe they give it to big players

Using this platform ensures the emails are delivered to the recipient's inbox. In that way, the chances are meager that the email will be marked as spam or experience delivery delay.

Deliverability was top of the line. Works well with Mautic.

A little difficult to integrate. I had to work to get it to play well with open source automation.

Email marketing, driving sales

Very good infrastructure with white-listing, dedicated sending IPs and in-depth reporting.

We've had a few challenges on sufficient leadtime and notifications on maintenance work by SMTP.com. However, our account manager is in close contact with us to ensure this is not happening again in the future. As SMTP.com is only hosted at one provider, we've had routing issues once. It would be beneficial if SMTP.com would have a second provider in a different country/location.

maintaining ESP infrastructure for different accounts with dedicated sending IPs. Centralized support with dedicated account management to easily identify and solve issues. Centralized Reporting and billing.

Good email marketing product, good deliverability, with good tracking and reporting for users to understand the email marketing performance. The service performance is reliable and the product is easy to use. Good product recommend to email marketing solution seekers. Worth to give it a try.

Customer support waiting time for oversea users is a bit long, but fair enough and the service is quite reliable, the performance doesn't go down. The only thing not like it now is the pricing is less competitive on the market now. It will be better if the price can go down and provide some free trial services for start users.

Email marketing to deliver promotional emails

The best thing about SMTP. Com is the API integration where if you want to integrate a website or an application with your mail service

It doesn't have a free plan or free trial to validate and the dashboard of the platform isn't much intuitive

It's solving the need of customized relay services and monitoring of service providers and optimises the IP addresses to send emails

Bulk mail sending, email deliverability rate

Difficulties with WordPress integration.

Sending bulk emails is easy with SMTP .com

Working with SMTP feels like having a team of email superheroes on your side. They're always there to answer questions, troubleshoot issues, and make sure your emails land where they belong.

we are Expecting more events & Webinars.

Whitelisted IPs, detailed reports, zero blacklists.

Nothing. Their service was terrible. The email delivery simply did not work. Some emails were delivered in 15 minutes, some were delivered in 6 hours, and some were never delivered at all.

Their billing policy has tricks in it. It is difficult to cancel and they keep charging you even after you've canceled.

They did not help me at all. Their service failed me entirely.

Nothing, I thought they were a reliable service but was sorely disappointed.

We signed up with SMTP.COM to improve the reliability of email delivery for our customers, but without any notice whatsoever we found our account cancelled on a friday night, severely impacting the experience for our customers. If there were any issues with the emails being sent they should have contacted us, they did not, they simply cancelled our subscription on a friday night without any notification to us. To make matters worse we had just paid them for a month's worth of service, i'm so thankful that we did not pre-pay for any further service than this with these clowns. I emailed them requesting a reason why the account was cancelled and requesting a refund, they declined to answer my questions and also declined to refund despite us paying for a month only 3 days ago.

We thought we could use them to solve our email deliverability issues, but were sorely dissapointed.

They integrate with a lot of stuff. For a monthly service it's reasonably priced.

They make it very hard to cancel. You cannot cancel in the portal, and you cannot cancel by email, you need to call them and hope for the best. There are many reviewers online who have been scammed and been unable to stop continuous charges. They never respond to emails. Amazon SES is far superior and much cheaper. I can't see a single reason to use these guys and don't recommend them unless you need to urgently raise your blood pressure.

None now. They are untrust worthy and they are too expensive.

Nothing. They took forever to approve my account so I never used them.

They won't refund me my money. I signed up for Free trial but never used it because they took forever approving my account. Then they charge me... Now they won't refund me? So slimy and sketchy. Impossible to get a hold of. I call them and they won't transfer me to someone that knows how to deal with the problem.

I wanted auto emails. But never used this service.

Nothing I wanted to test the service and have been forced to pay two months for an extremely overpriced and disappointing service

The cancellation process is design to extort money from you and the customer service is terrible

None

It did deliver on what it stated it would.

For the price of what you pay for, you can get a much better deal using Amazon's SES. Also, the cancelation policy is not good because you must give a 30 days prior notice to cancellation, meaning that they manage to squeeze an extra month of subscription out of you unless you cancel 30 days ahead.

I used SMTP.com to ensure deliverability of emails on my website. It did help me with that.

It aids to weed out fake email IDs which makes the Campaign more efficient and fool proof. integrating it is also easy.

Pricing can be pulled down a little and on the technical side seems fine.

Campaign running is made easier for me and details metrics also available for reference

SMTP is very useful in sending mail to the target audience more effectively and has a higher delivery ratio when compared with other competitors.

There is not much issue with SMTP so far going good.

SMTP helps us to send messages to genuine or valid email ids. SMTP is benefitting us in making more profit by providing more ROI.

It helps me send emails to my subscriber inboxes. The detailed reporting and dashboards are highly insights full

They dont have any cons at this moment it is the best platform to prevent spam rates

It helps me reach my emails to my subscribers inbox rather than promotional or spam folders

Simple and user-friendly interface Additional features

The free plan has significant restrictions on email volume and features, making it less usable for many potential users.

SMTP.com utilizes its robust infrastructure and anti-spam measures to ensure high email deliverability, reaching your intended recipients.

SMTP.com is a powerful email relay service with excellent deliverability, ideal for businesses sending high volumes of email. However, mixed customer service reviews and higher pricing for low-volume users might deter some. Consider your email volume and preferred support quality before making a decision.

Cost-effective for high-volume senders, SMTP.com's pricing might be high for businesses sending only a few thousand emails monthly. More affordable options exist for smaller volumes.

One of the biggest challenges for businesses sending emails is ensuring they reach their intended recipients and avoid spam folders. SMTP.com tackles this by using dedicated, whitelisted IPs and robust infrastructure, boosting deliverability rates.

They have quite an aggressive sales team but the level of support and expertise they have is amazing. We had deliverability issues with sparkpost before and they just shut down our account and with smtp folks we were able to quickly setup everything and have good results so far.

aggressive sales team, No interface to manage email campaigns

we were able to quickly integrate our legacy platform and they really helped us with configuration

It has actually served us well and created us a minimum of 50% of our brand-new company. I send out just 5000 e-mails every 2 weeks, usually without mistake. With every SMTP provider there will be some concerns, it's how you solve them, the support was spot on every time

The only cons I would point out is that the UI has to include some little functions, like password reset for extra accounts

Sending marketing emails and promos, it's our to go service for sending mass email