SurveySparrow Reviews: 4.4/5 — Solid Choice

Intuitiveness and ease of use. Like the communication and support too.

I used SurveySparrow for a one-off project and I was able to get all the things I needed.

Adoption for our other users was very quicker than previous tools.

The way how I can create the questionaire, and because this is easily to use.

Nothing until now. Or only one small think where you can choose to have the questionaire with only one question and that question to be randomlly.

Skiping over the issues which can happend but doing these questionaire I can avoid all of those.

I like best the friendly UX and skip logic.

I dislike the bugs I encountered while using the software.

Learning more about our users

Great user experience,more users filling in the survey and more accurate data.

Nothing as such.More easy to develop amd depooy surveys and more user friendly way to keep track of surveys.

NA. Benifits - more user engagement

Very easy to navigate and create surveys

Some of the simple branding features are only available on higher tiers.

It's easy to collect anonymous feedback from employees

The ease of use is the best part for survey sparrow though there are many other tools as well in the market.

Nothing in particular to point out but the pricing seems to be bit high compared to other tools with more features in the market.

Internal surveys are the first thing where we have used survey sparrow and in terms of benefit, it is easy to use both on desktop and mobile devices.

It's user friendly to everyone either a novice one can do it easily

Sometimes a long and slow paced survey makes too boring

It helps in getting insights from every one.

I love the customization available when creating our surveys.

I would love to see a substantial improvement to integrations with CRM's. The one we use is HubSpot and the integration wasn't the best yet.

We have been getting surveys to help us know how to improve our services. This is the main win we have from SurveySparrow.

The amazingly helpful customer service team.

Some of the technical options can be a bit confusing but thankfully the team is sick to assist.

Implementing a survey program for the first time.

Technology - Technology gives comfort to life and makes life easy and simple

Politics - Politics is a dirty game not for honest and civilized people

just to make fun in leisure and earn rewards

Flow. It flows well and provides alot of customization

Inability to adjust or format question types.

Consumer research and the ability to provide it on various platforms. Pay TV and Listening habits in the Bahamas

I love that you can fully customise your survey exactly to your brand's needs, and even on the free plan you are able to ensure adequate customisation to match your brand.

A longer trial period would have been good, however aside from that, happy with my experience.

I'm using Survey Sparrow to gain deeper consumer insights about our brand and business. With so many creative options to obtain consumers answers and entice them to leave their honest reviews we were able to gain in-depth reviews and invaluable data.

Easy to use functionality, allowed me to test the features and try test surveys without the need for upfront payment, easily worked in a variety of different browsers and did everything that it was supposed to do.

I was able to use it easily from the beginning, even though I have used other companies for survey creation and deployment. Some of the higher level features seemed to be with a paid subscription, which is understandable, so in total, Survey Sparrow was exactly what I needed.

Needed ways to create quick and easy to use surveys for non-scientific purposes and Survey Sparrow more than delivered on that promise. I was very pleased with how Survey Sparrow was able to help me achieve my goals quickly and easily. I would highly recommend them.

I like the usability and all the great tools

Their arent many things I've come across that i don't like

I am gathering more user data than ever before! Great tool to get a diverse crowd

I love the clean & modern design, the way it animates between questions, the ability to customize questions & direct people to new questions based on answers to previous ones. Very smooth experience.

Everything works great, the only thing I wish is that it was a little more affordable!

I used this for conducting research to hone in on my clients' preferences and gain insight as to their experience working with me

Pre created templates and the possibility to see as we edit or creat questions is great. It's also super easy to move questions and rearrange them. I could not use all the reports but the once I used were super helpful too.

I think the trial should be a little longer and probably you can think about providing some flexibility to students for running their research projects using this tool.

It was mostly around enterprise level surveys to find out the usage patterns. Most of the surveys were objective but I also tried some subjective questions as well.

Survey Sparrow is a fast and simple tool for creating user surveys. I was able to create my survey in minutes. This tool is perfect for any business owner looking to gather user feedback. It's very easy to use, and provides an abundance of insightful data.

Poor Android interface as the tool opens in web view and has limited customization options to customize the User Interface and user experience according to the brand guidelines.

For customer feedback I was working on, I required a survey tool to collect data. I came into Survey Sparrow, and it has proven to be really useful. It's simple to use, it's free, and it gets the job done. It comes highly recommended from me.

Ease of use for form building and data pulling for reporting. Loved the auto translation tools too.

No dislikes so far! Pretty solid product and support all around

Customer feedback and product improvements

I like that it is fully customizable and the mobile option that responds like a text is great! there is also a lot of help features with usability.

Not much, every platform has cons but this survey one is just figuring things out initially but doesn't take long to adapt to where everything is. It's straightforward after a while

Creating in-house surveys and getting results we can trust. Benefits are ensuring that we have good metrics that decisions can be made from. And it being mobile driven helps to collect feedback faster

It was easy to set up a variety of survey questions, which was enhanced by the real practical suggestions on how to phrase questions to get good usable data from the answers. I particularly liked the tables that allowed you to rate a number of questions on a scale, and the ranking preferences question type. The questionnaires are visually attractive to participants and they could reply using any preferred device, with formatting being adjusted to mobile vs laptop screens. You can review how your questionnaire appears on various devices before sending it out. In terms of analysing the results the summary statistics on number of responses, average time to complete were very useful. I love the reports functionality, with the ability to represent results in different formats and slice and dice the answers in a way that really helps to highlight patterns and trends. This output is also ready-to-present - I had no qualms with sending the PDF directly to my client as an attachment to the discussion document.

Not much really. I personally don't like using mobile phones because I want to see a lot of information on my screen at the same time, and so found the complex questions (multiple choice tables) hard to do on mobile, but a large number of my responses came from phones so that is probably my own challenges :) Some of my result sets were too large to fit on a single page and the ability to make the screen or table smaller would have been nice.

I do Supplier Development programs for large corporates, where they sponsor small and medium businesses for consulting, coaching and training. I use the software to get their inputs on various components of the program (use to LMS portal, webinars, personal coaching sessions, tools and materials etc.). We have used these inputs to improve the program as well as give feed-back to our sponsors on the partipants' uptake on the offerings.

SurveySparrow has highly developed and professional templates. I have yet to find a template that isn't suited to my needs. With little modification, the surveys are easy to tailor and designed to provide unambiguous answers.

Some of the best functionality is at the higher service tiers and cost is higher than "free". That being said, while they do offer lower-cost plans the higher tiers offer great features that are well ahead of competitors.

We have used SurveySparrow to screen potential suppliers and to onboard employees. The post-sale feedback is where we have really seen a great return. The integrations with our e-commerce solution, CRM, and Microsoft teams are super simple (no code). On top of that, we have used Zapier to automate some of the actions we take when getting a survey response. This has contributed to the significant uptick in NPS since implementation. Also, the UI is very simple and inviting, so our completion rates are fantastic.

The interface makes it easy to create great, compelling surveys, which is an issue these days because there are so many out there.

Nothing. It is a well-built platform that they continue to evolve.

In my use it has provided better engagement with employees as well as people we are onboarding.

usability is next level, the customer service is great and will work you through any issues you may have

I find it a bit pricey for smaller clients but it's worth the money!

getting the real info we need and not overwhelming people with too many questions at once

Easy to use and to implement. We reached a very good success rate for our customers although the survey was really intensive.

I didn't like the initial setup but everything worked like a charm right after.

We realize a customer survey (CAWI vs competitors) to identify our buyer personas.

Que el diseño fuese distinto a los demas

A veces era un poco confuso como organizar las preguntas

Me ayudo a realizar a la investigacion para mi master

- Ease of use - Pricing compared to alternatives - Integration to Intercom - Good UI and reporting - Fast support

One thing I'd like to see is the possibility to pull user IDs instead of names and emails when running campaign on Intercom. This way clent data remains secure in Intercom.

Just a good way for a company to start running NPSs for example. Other alternatives I checked offered packages at 10x what SurveySparrow was offering.

It is simple to use and with a free version that includes basic functions. It has contact manager tools available, possibility of integrations with MailChimp, Salesforce, Google Contacts, Intercom with the possibility of importing these contacts through CSV and Excel, in one go. It is completely accessible, allows you to share reports or export data from our surveys to formats such as PDF, CSV and Word, without the need for an internet connection. It offers a 360 degree view in real time. Being fully integrated with Gmail, it allows you to send surveys by email, schedule automatic follow-ups and keep track of the entire process.

Its functionalities are great. It has 24/7 customer service online support and can be used from anywhere in the world. It has a free trial period for 14.

This platform offers the possibility of creating your own survey, It has a simple and intuitive interface and supports multi-language surveys. Among other distinguished details, the tool allows distributing online polls by web pages, blogs, email, social networks and delivers QR codes. In addition, their surveys have a responsive design.

I like the way of creating surveys and obtaining anonymous opinions by collecting conversational data about this software. The 360 ​​surveys are more objective, this helps to work effectively with each other and gives a complete picture on strengths and weaknesses. SurveySparrow also allows you to create different links for the same survey each time it is shared in order to share them on our social networks and easily separate the responses regardless of where they come from, be it Linkedin, Twitter, among others.

SurveySparrow offers excellent integration with other payment platforms such as Stripe, however it does not include Paypal, this integration would be of great help.

Integration with Stripe: With this integration, you can respond to a form and make a payment online and in mobile applications in an easy and unique way.

Clear report Can frame different types of survey

Not experienced any drawback, it was easy to use and draft in different format

I am collecting employee training needs through their behavioral related question which they reflect in their work

I like it: - Create surveys that can be sent to various people via E-mail, or via social networks such as Facebook, with the wide possibility of observing the results and responses in real time, highlighting that SurveySparrow and Facebook are directly integrated. - To be able to customize surveys, add images, logos, and colors to make the survey more attractive. - Easily export raw data to a CSV file. - Its great multilingual capacity helps to reach multiple places. - Offers Integrations with (Salesforce, Hubspot, Intercom, Salesforce, Microsoft Team) among my favorites

From my perspective, the free version is very limited, the number of surveys is limited, but not the number of questions and answers per survey.

I have been using Slack for years and seeing that SurveySparrow integrated directly with this software, do not hesitate for a second to use the survey platform as this integration allows you to notify through Slack when a respondent submits the survey.