SurveySparrow Reviews: 4.4/5 — Solid Choice

Customer support from survey sparrow team

Although there are options for Customization, It becomes overwhelming at times.

Understand customer needs.

The design is great. It is enjoyable for a survey.

The Cost per month is too high. I would sugget a less expensive price.

A great tool for students thanks to the design.

I liked the fact that you could try out the software for free. As far as survey programs go, it was fairly average with a good selection of question types to keep respondents engaged. The 10 questions allowed in the free plan was generous and the amount of responses allowed was a good amount to test everything out.

They were very persistent with the follow up emails when I didn't move onto a paid plan.

I used it to gather customer feedback on their experience entering one of our giveaways. The thank you page feature was particularly beneficial as it allowed me to direct respondents directly to the website at the end.

Intuitive UI makes setting up survey questions of different types easy.

Survey reports could be more useful. getting an understanding of overall results is hard.

Used it internally to collect feedback about an internal tool. Was useful.

It required no instructions — was easy to use out of the box.

I wanted to see all the questions on a single page, not flipped up as they completed.

Looking for customer / client feedback.

Great UX/UI, easy to use, and quick chat support

Still a young product, therefore still lack some add on

I wanted to get to know a market by asking random population

It was very user-friendly, and the customer service rep was very attentive and reached out to see if there were any questions that I had in regards to creating surveys and implementing them.

I think that there could be a little more features offered and I thought that there could also be more options as far as templates go. There wasn't much to choose from that related to my industry so it was difficult to put something together based off of what types of questions I needed.

Creating and conducting surveys. I mainly was trying to create surveys that I could send out after events that we hold to get more feedback from our attendees. The benefits that I realize are that it provides and easy way to build forms and surveys and an efficient way for them to be delivered.

I liked the ease of using the platform, and it was easy to navigate. The design of the platform looked great, and there were loads of different options to create forms.

I think the pricing is a bit high, as there are other programs you can use which are much cheaper, but may not be as functional as surveysparrow.

Survey sparrow was a great platform to create simple yet intuitive forms, which engaged people. I got the benefit of being able to gather information quickly and with ease.

We really liked the UI of the platform. The look and feel is really very engaging for respondents to complete the survey.

Reporting Analysis and explanation should be provided. If we can get more insights about the company's culture and what are the gray areas to focus upon.

As it integrates with internal applications which are already being incorporated by the company. Benefits - Access to sample audience Employee Satisfaction

Easy to set up, intuitive chat like survey, friend UX

The trail period is too short and the prices were not made clear to me upfront

Surveying my clients during and after programs

The flexibility in Survey Sparrow allows you to get creative in your approach to surveys, wether it be the manner in which you interact, the reach out media, or the ability to white-label design. Above that, the customer support is highly responsive and very helpful.

Where the UI is more or less straightforward and user friendly. However, there are some gaps where certain features could be made more obvious as to how to use them. Ideally, the reporting tools in analysing results could also be more comprehensive and complex.

Survey sparrow allows me to easily survey our various clients, without going through massive account set up processes. All the while, I am able to match the brand and tone of our customers, while easily reiterating on different initiatives.

It gives almost an accurate insight of the topic.

You should include more options to all the questions.

Product wise benchmarking of our clients & peer companies.

I like the multifaceted and user-friendly interface. The survey system is capable of accomplishing most of the goals that I would need to use for my day to day (delivery educational surveys at an undergraduate institution)

The price. It really doesn't go much further than that = our department does not have the annual budget to afford it.

Delivery optimization is enhanced; capable of reaching a range of participants. The ease of data analysis is also extremely helpful.

Survey Sparrow allows us to make aesthetically appealing charts, graphs and forms and overall makes data collection for different purposes quite useful. While it did not help me with the task at hand it is certainly one of the best websites out there for people who're using simpler questionnaires and data collection methods.

I had to have a two part question for my survey with one statement followed by two questions about it each with a 5 point rating scale. Unfortunately though, I found it very difficult to add those questions.

I am collecting data for my research paper. It is user friendly and the different layouts are quite appealing to the eye.

SurveySparrow has been extremely useful to run our customer & partner experience management programs, it includes CSAT, NPS, and other long-form surveys out of box which otherwise we would have had to use multiple tools. It also allows reaching out to customers through different channels including email, SMS, embed, offline, QR codes, etc. The different types of interactive surveys and the ability to white label it to our brand has helped make our surveys more engaging and improve the overall response rates. The integrations with Salesforce & Slack are a breeze. The reporting available out-of-box far better than what's available out there. Their customer support is super awesome and promptly available when needed.

It operates pretty well for us and has no specific issues however would have been great if there was the ability to have multiple questions on a single page. Recommendations to others considering the product: I would definitely recommend it because it is simple to get started all you need to do is sign-up, you have a trial to test it out before making a purchase decision. It's worth the try.

We use it to collect customer & partner feedback and enable our team to act promptly. Occacialy we also run engagement surveys to gather feedback & suggestions. One of the major problems we have been able to address is not invest in multiple tools like email, SMS, reporting & workflows to run a customer experience program end to end.

Sid provided excellent customer service while I was learning the program. He responded quickly and was always happy to answer my questions:)

I'm not very computer savy and encountered a few challenges while trying to set up my survey logic.

Survey Sparrow provides excellent customer service and was always happy to help when I needed it:)

I like the feature of being able to switch between the conversational surveys and traditional surveys.

The website embed feature needs work. I can't use the survey on marketing landing pages because it doesn't redirect properly to the next page. Using the platform with its full capabilities takes a bit of a learning curve.

As a marketing agency, we use SurveySparrow to do market research for ourselves and for our clients. We also use surveys to increase user engagement time on landing pages. We have successfully increased our engagement time from avg. 30 sec to an avg. of 60 sec. Noticeably, we made a switch from Typeform to SurveySparrow due to Ganesh Shiv, a representative of SurveySparrow who reached out to us after seeing our significant reliability on surveys as a marketing agency.

- SurveySparrow is an alternative and I'm glad it is because it is a great product with excellent workflow. I like the big buttons. - Intuitive. Not wasting time looking here and there. Users can move faster with focused attention. I like the big display features when the user enters the survey.

I like Surveysparrow - it is what many users use because it is really top-speed and step-by-step it guides users from 1 step to another and you can move back and forth easily with it. SurveySparrow is an alternative and I'm glad it is because it is a great product with excellent workflow. Expensive it is - that's the drawback of SurveySparrow and you guys need to make it easier for consultants like me to get more leg space and opportunity to scale at a much lower price.

I also extensively actually use paperform.co. I'll be using SurveySparrow extensively on richdollarleads.com to test in comparison to SurveyMonkey and paperform.co. I'm trying to create survey funnels and job interview questions with SurveySparrow. And I think I like that it's really quite super fast. Well worth the money.

Ease of use and the support from the team

Still needs a bot more functionality but I am sure they'll get there.

Surveys, research, marketing related.

I like how I can set up my surveys for my clients.

It can have glitches when I run the application.

Easier to survey the employees in the company.

The tool is quite efficient in recording the survey and collecting valuable data

It is quite cumbersome to customize or optimize

Reviews big the products features

style format, simple and expressive ,complete good

need t to add more number of survey sources

failures in wind turbine components prediction

Creating a survey was fairly straightforward, intuitive and therefore simple. Within a few minutes I had the first draft of an 8 question survey done. I was able to click around to figure out how to change things and what I liked about that was I saw in near real time how that changed the form and function of the survey.

Not being able to modify the answer options more. I would've liked the options to change the format and such.

We are exploring how we handle corporate communicates and employee engagement. We're still early in the process but being able to get a baseline of perceptions and attitudes with SurveySparrow has been great.

Their customer service is one I've not seen in a long time. They were prompt in answering all my questions. They also have great templates to use - beyond great! Saves you a lot of time.

I feel that their IFTTT features were a little bit under my expectations.

Customer surveying, branding, marketing strategy

Survey Sparrow has a good customer support and they will always be there for you.

Pretty good so far. No problems. Practice is needed to get used to it

I wanted to know more avout the voice of our customers. With survey Sparrow, we have heard them.

I like the ease of use. Also, the graphs that come with the responses. I think it is a beautifully crafted software.

I dod not dislike anything, really. I would definitely recommend it over survey monkey, for example, we don't use it as much because our need is very limited.

We wanted to do an internal survey with our team. I literally had the survey up and running in less than 10 minutes. I got accurate and fast responses and their templates are a very good source too.

Really clean, easy to use UX/UI. Very intuitive user ramp up.

Would like to have more customization options. I believe this might be possible with a high membership level.

Aggregating customer and prospect data. Original market research, and user testing feedback.

Various templates for fast start conveniently. The template is designed in professional, clean and beautiful looking. It feels like a conversation instead of a normal boring survey that more engagement.

Webhook Support is only available on Premium Plan (highest plan) that didn't make sense. Webhook is extremely important for the CRMs and Autoresponsers. It have shoulded included in both Pro Plan and Premium Plan.

My feedback rate increase remarkable with SurveySparrow.

Although most review systems have a way of advancing from one question to the next, I like how Survey Sparrow's functions better than most. It looks polished.

I don't really have a dislike - it tool worked well for all of our survey needs and looked professional.

We were able to survey our audience of customers who speak different languages, to get a better insight into meeting their needs.

The reports are great! Look great and highlight key information so they are easy to analyze and report on. I always put graphs in PowerPoint and love the word bubble.

Whenever I sign in, it says I have too many devices and I have to remove one (it's the same computer I use).

Many uses. Easy to duplicate surveys and re-use.