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tawk.to Reviews & Product Details
tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are also available for many CMS and eCommerce platforms and are guaranteed to be an easy-to-use tool that can be applied across various devices.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare tawk.to with other popular tools in the same category.
The features are similar to paid alternatives. We have agents, triggers, monitoring, pre-defined content. Overall, an excellent choice.
Since it's mandatory to "dislike" something I'd say that the design may use a lift. And some third-party integrations
Live chatting with customers
Track traffic and being able to chat with customers wholes they are online
Not being able customize more in terms of color n more wording
To chat and answer question customers may have while online
The notifications that they send you on both desktop and mobile when a user has started a chat.
Sometimes the dashboard information is incorrect. It wasn't too much of a problem because Google Analytics gives you all the same information. But if they have it I'd rather have it be accurate.
Real-time customer service on our eCommerce website.
I love the Chat feature use it everyday, also has the option to create tickets and follow up, you can also see who is on your website in real time! Love It
No issues at all! it just works and it gets better over time!
offering Chat support to my customers is the best!
We had before other livechat software, but a paid one, also great, But i wanted to try some other soft that are free. Tried a lot, so far this is the best one on the market. I do use it on our main domain and other microsites. Customer service is also great, they do like to support. Best why i did swtich off to this chat is because i like the motto of the CEO, why to pay for a soft to speak with your own web visitors.
I dont like the windows application, i contacted them and they reply me that they are still working one a new updated. So far its buggy and i need to use a webpage, that is not very comfortable when you working with more tabs opened
A lot of visitors like to live chat with a real human. SO this is the easiest way to reply to their questions. Sales departement also has this software installed in case i am busy.
The basic plan is free and still allows you to have numerous websites and chat agents. It is easy to implement and 'just works' flawlessly.
I don't like the way the admin interface works in parts, kind of opening a new tab when you click on different features. However, this is a very small price to pay for what is overall a great system.
real-time communication with our customers across 3 websites, with one login.
It offers all its features for free, without limits. Also, it's really easy to configure and customize which is great. You would expect the features to be sub par vs similar paid apps, but they are not, they do what they are supposed to do in a really good way. This is the right tool if you want a simple, yet powerful live chat + ticket system on your websites to improve your business, as you will be able to start conversations with potential customers at the right time to help them make a decision, but also, you will be more available to the current ones, improving your relationship.
Nothing, I think that it's a really good tool, but it could increase the number of native integrations.
I'm improving my support with live chat, and also increasing my sales as I'm able to address any doubts or questions by potential clients.
I love that there is an accompanying app that I can use to chat with potential customers when I'm not at my desk. I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient and my visitors have said that it makes the website look so much more professional.
There isn't anything that I dislike about it so far.
Using tawk.to has allowed me to chat with my potential customers right away. It makes my brand look more human and not like a big agency that doesn't care about them.
Tawk is a super helpful chat tool. I love that several people can view and join the same chat -- you can even join chats as another customer service representative in case the first representative got caught up in another task, which keeps the customer experience smooth and seamless.
I wish there was an auto log off of some sort to ensure that no one accidentally stays logged in past their work hours.
Adding a chat function to our business has greatly improved our customer communications. It solves customer problems in real time without them having to pick up the phone to call us, which many customers prefer not to do.
I like plenty of options and details for customizing. Monitoring with an IP and location details. Also reports are pretty good. Everythign is easy to use and looks nice.
i would like to see and hear more different sounds and some layots for chat windows and their location on the screen - from my admin side and from customers side. It would be nice if the chat window can have some layots too.
Solving the only one problem - fast online connection with a potential customers.