Xero Deal: 75% off for six months
Xero background blur
Xero Logo
Xero
4.4
(631)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Xero Reviews & Product Details

Xero Overview
What is Xero?

Xero is a cloud-based accounting software designed to streamline financial management for small to medium businesses and accountants. Offering real-time visibility of financial positions with features like invoicing, payroll, and expense tracking, it simplifies day-to-day operations by integrating with a multitude of third-party apps. Xero's intuitive interface and powerful analytics tools help users make informed decisions, ensuring financial health and growth. By automating key processes, it allows businesses to focus more on strategy and less on manual tasks.

Managed by:
Axel Grubba
Founder
Xero Categories on Findstack
Crevio Logo
Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Xero
What Xero is best for?
How does Xero compare to FreshBooks?
What are the pros and cons of Xero?
Xero Product Details
Segment
Small Business
Mid Market
Freelancer
Ease of use
Beginner
Advanced
Deployment Cloud / SaaS / Web-Based
Support Email/Help Desk, FAQs/Forum, Knowledge Base
Training Documentation
Languages English
Xero Pros and Cons
Pros
  • Xero has 24/7 online support
  • There is a mobile app for on-the-go accounting
  • It simplifies inventory management
Cons
  • Reporting feature is limited
  • Payroll feature costs an additional $39/month
Xero Pricing
Exclusive savings on Xero through Findstack Deals
75% off for six months
Claim this deal
No coupon code required
Xero Media
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 21, 2024
Xero Logo
631 Xero Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Aug 31, 2021
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Good for Private Companies and Small Businesses"
What do you like best about Xero?

Xero is basic software that is easy to learn. You can search invoices and purchase orders in the global search field and there are a ton of reports that can be pulled via excel or CSV. There is a drag and drop feature for when invoices are entered, which is helpful. There is also an audit log.

What do you dislike about Xero?

I do not believe that there are many controls or approval workflows, so this would not be a good software for a public company. There is no depreciation or amortization automation so these must be done via manual journal entry.

What problems is Xero solving and how is that benefiting you?

Xero helps store invoices all in one place as well as provide generic reports for small businesses.

Small Business (50 or fewer emp.)
Nov 11, 2019
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Too simple but effective product"
What do you like best about Xero?

A very easy to use product, easy to understand even for beginners, and not so tech savvy people.

What do you dislike about Xero?

Quite dated UI, and not the best customer service. They took three business days to solve a problem for me which I have clearly labeled as urgent. Slow loading times sometimes as well.

What problems is Xero solving and how is that benefiting you?

Sending in company expenses and contact with accounting department.

Small Business (50 or fewer emp.)
May 07, 2019
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Good product, but the price will keep creeping up."
What do you like best about Xero?

It is undoubtedly a good product, I have used other accounting systems too from Reckon, MYOB, QBO etc. Xero is in my view the simplest to use, even if QBO might be a better product. I look forwards to seeing the other smaller players win more business. Freshbooks, Wave, Odoo and the like.

What do you dislike about Xero?

Price. Their business model is to get people 'hooked' and slowly up the price. Sometimes even charging for things that were already part of the product and calling it an add on feature. e.g. Expenses. As a heavily VC backed company, the model was win lost of clients and then up the price because people do not swap accounting systems readily.

What problems is Xero solving and how is that benefiting you?

Accounting. Payroll. Reporting.

Small Business (50 or fewer emp.)
Nov 26, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Bit Pricey but doesn't more than others"
What do you like best about Xero?

It handles everything email drop box for receipting and good set up for organisational use and tracking record for spending

What do you dislike about Xero?

Layout is pretty hard to navigate down one side bar, very little plug-ins for ecommerce sides of business, they're very high on the elite scale, but mid priced for SMEs

What problems is Xero solving and how is that benefiting you?

Handling all our accounts and transactions

Small Business (50 or fewer emp.)
Mar 06, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Perfect for Small Companies! "
What do you like best about Xero?

We love Xero, it is absolutely perfect if you have basic accounting needs. It has all the simple accounting needed for small business and the ease of use makes the barrier to entry perfect fort the amount of time most people want to spend on getting to know the product.

What do you dislike about Xero?

I have noticed that they tend to have poor customer service. They rarely reply to tickets and sometimes if they do reply it does not clear anything up. That being said, they have a great community which helps you find solutions. If it was a little cheaper, the package would be perfect.

What problems is Xero solving and how is that benefiting you?

I can use it anywhere which is awesome - on my phone, tablet and computer. It is also so easy to use because you cane take a photo/scanning an invoice to attach to the payment. It also makes keeping payroll updated easy. The tracking in other currencies and being able to separate that out has been incredibly helpful for us as we operate internationally.

Mid Market (51-1000 emp.)
Jan 27, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Decent browser UI, much more usable for mobile "
What do you like best about Xero?

Mobile expense upload, mobile experience all around is very intuitive. Easy to take a picture, easy submission and quick response time from finance.

What do you dislike about Xero?

Website app is not as user friendly as it could be, mobile app is much easier to use. Also, difficult to use behind a firewall like Samsung Knox, but this is not a problem unique to Xero. Reporting functionality connected to the dashboard for the company could be better, seems like only certain fields are able to be pulled through API connection

What problems is Xero solving and how is that benefiting you?

Finance, expense. Ability to take pictures of receipts, automatically submit for approval. Taken the pain out of expense approval

Small Business (50 or fewer emp.)
Jan 09, 2017
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"clean, generally easy to use for small business accounting"
What do you like best about Xero?

web access and cleanliness of the overall interface. Able to get up to speed and use very quickly, even for non-accounting types.

What do you dislike about Xero?

Expense management, especially for employees is terrible. Their response is to suggest you subscribe to another company's expense software or do weird workarounds via invoicing. For a start-up with employees seeking reimbursement of out of pocket expenses, it is a real negative experience.

What problems is Xero solving and how is that benefiting you?

Standard accounting and financial oversight of start-up. Managing cash-flow, monitoring balance sheet, generating quarterly financial statements for investors. Also would like to use it for employee expense management. Main benefit is in standard financial statements management.

Small Business (50 or fewer emp.)
Jul 26, 2016
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Moderately difficult to use if you do not have some sort of accounting background. "
What do you like best about Xero?

I liked the fact that you were about to reconcile your bank accounts from within the platform.

What do you dislike about Xero?

Although I liked the reconciliation function, I wish you were able to input the data directly from your bank account by syncing it instead of having it upload and you having to review it.

What problems is Xero solving and how is that benefiting you?

It's great for accounts receivable and accounts payable. I was working at a co-working space so I was able to issue invoices, have them paid and then documenting them through Xero.

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Ok product with terrible support."
What do you like best about Xero?

The accounting side of thing is fairly decent. Bank rules are great. The reporting/filtering tool is quite powerful.

What do you dislike about Xero?

Whenever you request support they send you standard replies without investigating the issue, generally treat you like an imbecile and in one case refused to investigate unless I sent them a screenshot of the toggle that wasn't working turned on. The toggle is on. They've been in a UI migration for years now. Some key functionality is missing from the mobile app. You can't attach a document or any metadata to a project. Generally, the interaction between Xero Projects and Xero could be a little more smooth. Their website can't seem to remember who I am.

What problems is Xero solving and how is that benefiting you?

Manages the books for my business and basic project tracking.

Small Business (50 or fewer emp.)
Aug 18, 2023
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Not enough Belgium compatible"
What do you like best about Xero?

I don't know compared with other systems.

What do you dislike about Xero?

Difficult to learn, in English only, obligation for accounting to use another software for VAT and yearly fiscal declaration

What problems is Xero solving and how is that benefiting you?

My CEO chose Xero because it permits us to have a permanent control of our cash flow and our costs. Before that, we only had the documents coming back from our external accountant after VAT closing, too long after the facts.

Small Business (50 or fewer emp.)
Aug 22, 2021
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Good but not perfect"
What do you like best about Xero?

The relative ease of use. Quick to learn.

What do you dislike about Xero?

Only one delivery address per account. Increases invoicing time as you must change the account information for every invoice.

What problems is Xero solving and how is that benefiting you?

Keeps good track of all accounting, reports are easy to follow

Small Business (50 or fewer emp.)
Sep 09, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"good for accounting but a bit pricey"
What do you like best about Xero?

i like the fact that you can import your transactions directly from your bank account and also do a live feed

What do you dislike about Xero?

The monthly subscription plans are a bit too pricey compared to other sites

What problems is Xero solving and how is that benefiting you?

calculating profits and loss, reconciling bank accounts, help with filing taxes and VAT and also submitting them with HMRC

Small Business (50 or fewer emp.)
Sep 02, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Robust but broken"
What do you like best about Xero?

For the most part the software is great. However we cancelled due to the bank account syncing breaking constantly, rendering the software useless.

What do you dislike about Xero?

Bad app connection or banking records on a regular basis

What problems is Xero solving and how is that benefiting you?

We were solving the problem of accounting.

Small Business (50 or fewer emp.)
Aug 07, 2019
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Xero"
What do you like best about Xero?

I like the simplicity of the software and ease of use.

What do you dislike about Xero?

So far, there is nothing that I dislike except for the trial offer.

What problems is Xero solving and how is that benefiting you?

Payment processing

Mid Market (51-1000 emp.)
Jul 30, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Cloud-Based Accounting System"
What do you like best about Xero?

Xero could be accessed anywhere as long as there is an internet connection since it is a cloud-based application. It has a nice modern user-interface that is quite user-friendly. They have updated the names and terminology of modules for non-accountants to use. For instance Accounts Payable is called Purchases and Accounts Receivable is called Sales.

What do you dislike about Xero?

Xero does not have the ability for printing Canadian cheques. The cheque printing templates available are only for the United States and for some countries in Europe. The available reports within Xero are very limited as well. I continue to use a legacy report that captures most of the data that I need, but I have been told by Xero Support that eventually that report will be phased out. Xero had included a free expense claims module for the past few years, but that will be phased out at the end of September to a per user pay module just to enter expense claims.

What problems is Xero solving and how is that benefiting you?

We wanted an accounting system that was easily accessible for the executives while they were away on vacation. Since it is a cloud-based application, Xero could be accessed anywhere in the world that has an internet connection. Another problem that Xero solved was that staff were able to log on and submit their own expense claims, instead of having the accounting department look after the input of receipts for the staff expense claims.

Small Business (50 or fewer emp.)
Apr 22, 2018
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Easy to use software that is more accountant friendly. "
What do you like best about Xero?

Simple interface and easy to navigate. Manages our financials with ease.

What do you dislike about Xero?

Very financial/accountant based. Need financial understanding or background to use.

What problems is Xero solving and how is that benefiting you?

Managing income flow and expenses.

Small Business (50 or fewer emp.)
Aug 24, 2015
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Looking for online accounting option other than QuickBooks"
What do you like best about Xero?

I am reviewing all the comments and so far I find them very helpful.

What do you dislike about Xero?

I am disappointed to find they are not handling multiple currencies very well. For me that is a vital feature for my business.

What problems is Xero solving and how is that benefiting you?

All in all, the reviews seem to be much more favorable than the QuickBooks online reviews, which were quite informative and shockingly negative.

Small Business (50 or fewer emp.)
Oct 06, 2023
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Good accounting software but constant price increases"
What do you like best about Xero?

Good, relatively easy to use package, the UI works fine in general.

What do you dislike about Xero?

But poor support and unilateral price increases make it a way less affordable option. Do look at alternatives if the subscription cost is key for you. Serious feature lacking: unable to export receipts or attach them to invoices.

What problems is Xero solving and how is that benefiting you?

I run my whole business on Xero, including billing and accounting.

Mid Market (51-1000 emp.)
Nov 16, 2021
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Good for very early stage - lacks functionality of QBO"
What do you like best about Xero?

Simple product - easy to use for invoicing and general ledger accounting.

What do you dislike about Xero?

If you are looking for a plug and play GL - you should go with QBO which has better functionality for the same cost. One of the limitations for basic accounting software is the limited processes that can happen within the product. You will need to integrate other softwares to make it function for you in the long term and Xero is less adopted for APIs.

What problems is Xero solving and how is that benefiting you?

Invoicing, Accounting. We stopped using it and switched to QBO.

Small Business (50 or fewer emp.)
Jun 19, 2018
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Great"
What do you like best about Xero?

The interface is very soothing and easy to use

What do you dislike about Xero?

It can be annoying to add users and manage their access

What problems is Xero solving and how is that benefiting you?

Our bookkeeping

Visit website