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Xero Reviews: 4.4/5 — Solid Choice
Xero is a mature, cloud-based accounting platform for small and growing businesses that offers invoicing, bank reconciliation, expense capture, reporting, cash flow forecasting, multi-currency support and a large integrations ecosystem.
| Company | Xero Limited |
|---|---|
| Year founded | 2006 |
| Company size | 1000+ employees |
| Headquarters | Wellington, New Zealand |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
|
| Ease of use |
Beginner
Advanced
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, FAQs/Forum, Knowledge Base |
| Training | Documentation, Videos |
| Languages | English |
Xero Pros and Cons
- Comprehensive core accounting, invoicing, expense tracking and reporting features
- Unlimited users with no per-user license fees in core plans
- Strong mobile app support and substantial feature parity on mobile
- Large ecosystem and open API with many integrations
- Transparent pricing with introductory discounts and multi-currency/localization support
- Some advanced features (multi-currency, project costing, expense claims) are available only in higher tiers
- Payroll in the US is via partner (Gusto), so native payroll varies by country
- No standard inbound phone support; phone contact is by callback rather than a public phone line
- Some features (e.g., auto-reconcile) are in Beta and may evolve
- Developer API terms prohibit using API data to train AI/ML models
Compare Xero with other popular tools in the same category.
Xero streamlines workflows and boosts productivity by integrating with a variety of third-party apps and services, including payroll software, CRM software, and payment processors. Numerous accounting processes, including bank reconciliations, invoicing, and spending tracking, are automated by Xero, which saves users time and lowers the possibility of mistakes.
Even though Xero has some basic reporting features, some users might think that it doesn't have as many possibilities as more sophisticated accounting software. It's important to remember that not all users will experience these drawbacks, and many companies still find Xero to be a really useful and efficient accounting solution in spite of these difficulties.
Xero produces tax reports, streamlines electronic filing, and automates tax computations to assist businesses in adhering to tax laws and regulations. This guarantees that companies fulfill their regulatory responsibilities and lowers the possibility of non-compliance penalties.Financial report generation, including balance sheets, cash flow predictions, and profit and loss statements, is made easier with Xero. Users may quickly generate reports that are customized to match their unique requirements, giving them valuable information about how their organization is performing and where they can make improvements.All things considered, Xero may help firms by enhancing the effectiveness, precision, cooperation, and compliance of financial management procedures by tackling these typical accounting issues.
User Friendly Easy accounting Auto fill options
Can't set off a creditor against a debtor with a journal
we dont have to print supplier invoices,can link them to the expense Makes auditing process easier as well
Xero is understandable as a progrma, offers a lot of facilities through tips and tricks. Can easily generate reports upon neccesity. It can be easily integrated with banks and other applications. You can access from everywhere and whenever.
Customer service through tickets. I personally would prefer a straight contact number
Xero at the moment solves all of our problems. I used to have difficulties in project tracking costs but through tracking categories I can even track the project phases too.
I am more exposed to Xero because most of are clients are migrating from another accounting software to Xero. I am the one who set up the Xero account of our new client and the process of migrating data.
I have nothing to dislike about Xero because this is the main platform I am using everyday.
It solves a lot especially when you can import file in a bulk order.
it`s easyand fast, and has ecxelent reports.
It`s not that good with timesheets in payroll
Everything is inside, tidy, and easy to find
Ease of use. And the reduction to the needed and essential but keeping flexibility. Reminds me of MacOS in that sense.
Not much. It's not cheap, especially in the multicurrency version.
Above all I'd say it saves time and workload in accounting.
That it integrates with my Powered Now software and I can run all my companies financials through it, with ease.
I haven't come across anything I dislike
Allowing me to do the large majority of the accounts for my business, saying me time and money
It is very easy to use, and it also offers a lot of options to connect to other apps for more accessible accounting activities
There is nothing special that I disliked when using Xero
It is easy-to-use accounting software, and it also offers a variety of reports that can be downloaded directly from the app.
Ease of use for non-accountants, including reporting and business analysis.
There could be improved integrations and support for other country payroll and taxation systems. Cash flow forecasting isn't really possible in Xero, so improvements in this area would be welcome.
Efficent and cost effective accounting platform, and ability to have users remotely access the platform.
Easy to apply for leave and see any payment details.
All my payslips are already there, so I sometimes wonder why there is no feature to bulk export payslips when I need them to provide for some applications.
Payrolling is seamless
Unlike moat alternatives, Xero has a mobile application. It help me eradicate financial errors on invoices and receipts by infusing both 2&3 way matching tools before paying vendors.
Even though I haven't used it for an extended period, it never fail to accomplish my accounting needs.
How it automates the entire accounting tasks from billing, invoicing to general ledger remains the main relish of all times.
Really easy interface for technical and non technical user. Great for day to day business insights and accounting
Can feel clunky at times and difficult to find exactly what I need
Day to day accounting linked with my accountsnta
There are many benefits in xero:- (a) Instant financial reporting (b) Payroll & fixed asset management (c) Bank Connections (d) Reports (e) Ease of use & its implementation
Nothing as such feel while using Xero but not getting an exception report for tax is an issue
There are many problems solved by xero :- (a) Instant financial reporting (b) Payroll & fixed asset management (c) Bank Connections (d) Reports (e) Ease of use & its implementation
It's simple to use, and the integrations make our business operations efficient, reducing duplications and manual inputs and improving reporting accuracy.
Some of the business settings could be easier to navigate to. Ability to tag and notify stakeholders on tasks - it would be useful to be able to collaborate on the Xero software when it comes to chasing missing invoices and allocations.
Centralised all finance and accounting activities
experience, xero integrations, ease of passing journals and the user interface is simple and beautiful
there is nothing to dislike Xero, I have been loving this software for 5 years, and never disappoints
solves many issues, keeps trial of transactions, documents attachments, cloud accounting, realtime updation, multi user at same time,
The ability to set up recurring invoices that will automatically create on set dates. Integrates well with Accelo for generating invoices for ongoing projects.
So far Xero is exceeding our expectations.
Less time entering invoices, reconciling bank statements is a breeze. Accessibility to many reports plus you can refine these reports.
The customizations available in reporting allow a deeper analysis of financial information inside of the accounting system and one-click export to Google Sheets for data manipulation as required.
Inventory and project management could be improved. They work but don't seem to be on the same level as the core bookkeeping and reporting features.
Speeding up the data entry and reconciliation processes while providing one-click analysis through their custom reporting.
The ease of use, with all area. That it is cloud based and easily accessible from anywhere. The integration with hubdoc is fantastic. I have had no issues with getting support from Xero when needed and there are many facebook groups that help xero users. I use Xero on a daily basis 7 days a week and have done for the past 6years without any major issues.
The new invoicing screen it slows my work down. I know I need to get used to it, but when you are busy its hard to do. The other thing is in the contacts area and something I have asked for over several years, to enable users to clean up contacts we need to be able to report on any contacts that do not have anything attached to them like a bill/invoice/spend money/receive money -so that contacts can easily be cleaned up
One thing I wish xero would do it implement changes that users want instead of redesigning screens that already work well, being able to give user access to specific areas ONLY therefore restricting access to certain confidential areas is really important is large practices. Your invoice template area is one area that users have asked to have more clearer way of being able to personalise especially using the docx templates. Bottom line is I dont see any problems that have been solved that benefit myself.
The Reporting functions are great and easy to dig deep into transactions that make up each figure.
Support is limited to using menus, tutorials and then a real person. Helps keep the cost down though.
Users are tagged to transactions, so I can see who has done the work on the transaction. Multiple people can work on the same entity and share the workload.
its clear and easy to use everything makes sense and the functionality is great
sometimes when you put up a xero central case, you get a response from someone referring you to an article that doesn't address or answer the question. it would be better if they could just answer the question rather than diverting me elsewhere and not actually answer my question.
helps us with all of our practice bookkeeping and management of debtors it enables us to make a budget forecast and see where our money is going
I've always been a huge fan of Xero for it being idiot proof! We use it every day and it intergrates with our bank account Starling and our expense system Pleo. We have never needed to contact customer support for problems because it's so easy to use!
I think sometimes it's hard to get the chart of accounts in the correct set up.
How else am I suppose to do our company accounts!? It is cloud based and just perfect!
Xero for me is the easiest and the most user-friendly accounting software out there. It allows you to create bills, and invoices, and integrate your bank with Xero so you can directly reconcile every transaction in Xero, it can be integrated with other receipt bank software as well, this way you don't need to manually create those bills into Xero. I love how they made it so user can have the option to study and learn everything about Xero through their Learning feature. I have been using Xero every day for the past 2 years and it never let me down. Even though there are times that the system is down, you can easily check and search Xero's status online to see what's happening and what steps they are taking to fix the problem. It also allows you to create tickets when there are issues arising and you need proper support. The community also serves as customer support as most frequently asked questions have been answered. The implementation of product updates has been made easy as they make sure that customers are well-informed ahead of time and provide guides so they can manage everything as well.
I do love the reports and how easily they can be understood, but I felt like it has wide room for improvement. Just like how I sometimes need a wider range of reports but what you can generate is only limited to what they have in Xero. It would be amazing if I could go to reports, for example, payroll reports, and then have the dropdown menu with all the pieces of information that were inputted or created in Xero. Furthermore, I felt like payroll can be improved as well, and having all the awards installed would really help business owners as well, as sometimes it is very difficult to keep up with all the changes going on within the ATO and state governments. But all in all, Xero is still the go-to when it comes to accounting software.
Xero is solving all the manual things going on within the accounting books. It also helps to ease day-to-day transactions like creating bills and invoices, especially bank reconciliation. The reports help you check and manage expenses and sales every day.
The Xero team, from customer service to specialists were amazing, supportive and responsive at a time when I suffered a significant hacking attack across my whole network. They were professional, diligent and one of the few companies that responded to the seriousness of the hack immediately.
As I was hacked I was advised not to answer any phone calls from numbers I didn't have an ID for, so when Xero team were trying to call me, to help me, I didn't know it was them. We found a work around, but when under huge stress this was a bit of a challenge
Enabled me to get my account back up and operational and SAFE for my team and accountant.
Easy to use especially bank reconciliation and reporting. Great to be able to access it from mobile devices.
Nothing... it's a great programme which is very user friendly
Much better than the old accounting programme we had
Help screens and google how to .. allows you to learn.
I have not had any dislikes as such. If anything it is easy to loose your TAB while transfering between screens.
Xero is so easy to use it gives time back.
Using G-Accon along with Xero has been a game changer for us. It helps us to easily track our outstanding invoices and manage it so much easier. The automation process works so well and saves so much time for us daily. We are thankful Xero has the integration capabilities to work with the G-Accon templates and automation.
Wish there was a way to see total currency paid when looking at invoices paid section to show total amount paid amongst several invoices at once without having to download a full report. Wish there was a way when you have accidentally approved invoices that are needing correction that you could select a large group of invoices and void them all at once in awaiting pymt section.
Provides ease of using template to create large groups of invoices & to email them out all together as a batch. Ease of tracking past due invoices and sending automatic reminders, etc.
It is a very userfriendly software to maintain accounts and understand the business's finances. I use this software day in and out!
There are quite a places where we do not have audit history or trial of past changes and also few technical areas like super refunds which needs to be automated.
Xero is comparatively better than the other Australian accounting softwares, infact we have also recommended this to a few and made them move to Xero from their previously used softwares.
User friendly and simple to use. Intergrates great with our HR software.
I'm still working my way around the site but I havent come accross any negatives yet.
All payroll is done on Xero. It makes my life so much easier.
It is extremely easy and fast to use, it integrates with my bank so it's very easy, very hard to make mistakes and it'a saved me so much time with my bookkeeping
There are some more complicated features that are harder to understand
It makes my daily accounting and bookkeeping tasks much easier and therefor it saves me lots of time and minimises the possibility of mistakes
Xero has made small business accounting easy and accessible to me, even without a business background. It helps me reconcile transactions easily so I never miss one. Xero is also a one stop shop for all my sales needs, such as invoices and quotes. I like that it's all in one place, with great tutorials to help me too.
It would be great if you could keep track of various types of expenses in Xero to make it easy for the end of financial year tax return. Maybe this feature is there and I haven't come across it yet.
Xero has made accounting incredibly accessible to me, even though I lack accounting and business knowledge. As a former teacher with a small business, I need a lot of assistance in this area. Xero has been easy to pick up and run with so that I can manage my finances with confidence and make sure every transaction is reconciled easily.