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Xero Reviews: 4.4/5 — Solid Choice
Xero is a mature, cloud-based accounting platform for small and growing businesses that offers invoicing, bank reconciliation, expense capture, reporting, cash flow forecasting, multi-currency support and a large integrations ecosystem.
| Company | Xero Limited |
|---|---|
| Year founded | 2006 |
| Company size | 1000+ employees |
| Headquarters | Wellington, New Zealand |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
|
| Ease of use |
Beginner
Advanced
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, FAQs/Forum, Knowledge Base |
| Training | Documentation, Videos |
| Languages | English |
Xero Pros and Cons
- Comprehensive core accounting, invoicing, expense tracking and reporting features
- Unlimited users with no per-user license fees in core plans
- Strong mobile app support and substantial feature parity on mobile
- Large ecosystem and open API with many integrations
- Transparent pricing with introductory discounts and multi-currency/localization support
- Some advanced features (multi-currency, project costing, expense claims) are available only in higher tiers
- Payroll in the US is via partner (Gusto), so native payroll varies by country
- No standard inbound phone support; phone contact is by callback rather than a public phone line
- Some features (e.g., auto-reconcile) are in Beta and may evolve
- Developer API terms prohibit using API data to train AI/ML models
Compare Xero with other popular tools in the same category.
It is really helpful for creating detailed invoices when I need to break down the quote for the customer to look at!
Discounts have to be entered line by line,when you want to move items on top, the process is slow
Not having to write quotes on excel anymore Benefits- permits my customers to see their total brokendown
The bank feed makes life easy without having to enter in entries manually
I wish there was a package for Ltd companies where you could file CT as well as VAT!
Company accounts management.
It's simple to track total cash in and out with Xero. Xero is a very safe and secure tool to carry out accounting operations. Xero allowse to track and pay bills on the right time. It's possible to reconcile bank statements with Xero. It's simple to track and manage inventories with Xero.
There is nothing that stress me when using Xero as it matches all our needs as organization.
Facilitate great billing and invoicing. Accepts online payments. Enables ease of preparing financial statement reports.
I love that it's so intuitive, and easy to do things like view balances, print checks, manage company credit cards, and create invoices.
I dislike that it's not always easy to create unique reports. They template reports are fine, but sometimes I need things a bit more nuanced, and its a little tricky to complete these.
Great way to help a small NPO with 4 departments manage our money, budget, and grant contracts.
I have been scared to manage other accounting software as such as Sage group or Quickbooks. As the UI differs and one simple mistake can lead to big troubles, XERO has been the most satisfying software I have ever used. With great UI/UX.
The inventory or purchase side is very basic for the software, there can be an improvement for managing the inventory side of things which will help users to manage everything in one single source instead of integrating it with other software.
We were managing the payroll with XERO, managing all the freelancers times for how long they worked and how much should be paid to them, manage to invoice, manage all the sales, making the end of week reports and using Hubdoc which was the best feature which has saved a lot of time for the company for data entry manually.
I love being able to click through to everywhere, run in multiple windows and integrate with other platforms
I wish they'd get rid of all UK spelling and references for Americans
Great for financial dics
Simple and intuitive to use - makes you feel like an expert in book-keeping. Ideal for small business owners who like to keep a close eye on finances and be in touch with their business finances. All areas are split into sensible sections allowing you to switch quickly from paying bills, sending out invoices, checking balances, reconciling accounts, issuing quotes. All really easy.
There is nothing I dislike about Xero. It is close to perfect for my needs
We have no problems with xero
User friendly dashboard, tracking of changes, customised report, document uploads and integrated system with software add ons
It will be better to have more of a segregation of duty, it does not provide enough options to select a different access level for different users. The budget manager currently does not support recording or reporting capital expenditure.
Access to information to share with accountants, auditors, saving a lot of time. Add ons such as ApprovalMax makes payment approval process clear and easier.
Xero is super fast to get set up and intuitive to use.
It can be a little cumbersome sometimes and doesn't have integration with Salesforce without paying for expensive third-party appxchange products.
We can quickly and easily send quotes, invoices and automatic reminders to customers and prospects.
Xero is super user-friendly. I like everything in Xero. It just takes my bookkeeping career to another level.
There is not a single item in Xero which I dislike.
Xero offers the best solution while transferring from another accounting software. Comparative balance is an excellent function in Xero. It helps to showcase all the previous years balances in one place.
Easy to mange multiple companies and different user templates
There are some limitations to restore the data for retired the company. Currently, it requires to be an active user to view the data.
invoice integration with a different system automatically sent out invoice reminders, and easy to manage the opening bill.
The dashboard to the reporting are all very clean, uncluttered, and user friendly for all levels of experience.
Not having invent management or more professional looking reports.
Tracking expenses and billing.
I believe one of the best features of Xero is its auto-match at the bank reconciliation stage. It reduces the need to go looking through invoices as Xero itself provides suggestions for possible matches.
Although there isn't anything in particular that I don't like about this software but what I believe needs improvement is its bank feed system of linking to banks to Xero. Although the process is simple, it is still time-consuming to get the linkage approved by the banks, while many banks still haven't partnered with Xero yet.
I think Xero has provided many Accountants with a tool to customize reports to suit the specific needs of each user. For example, I have redesigned the GST report, Ageing reports, and others to suit my needs. This modification feature has helped me save a lot of time as it provides ready-made reports which don't need any further filtration.
keeps our invoices, tuition fee records organized. using xero eliminates the usage of paper, makes bills and payables record keeping easier . useful to everyone especially to those who dont have any accounting experience. It is user friendly. It also makes payments transactions easier. We are able to keep track of each of our student's tuition fee , balances and other payables because of Xero. We have linked Xero to our sudenyt's profiles.
sometimes it lags and the updates will not appear immediately. Xero is user friendly. and you can update the system to keep up with your current needs. maybe it would be better if xero send monthly updates to the account manager automoatically
One of the Benefits of uisng xero system is having all files organized. When I click on the student's name, I can just click on his xero invoices and see all history and balances.It keeps collaboration and information sharing within the company easy.
Very user-friendly to use for a small business, easy to understand.
support takes some time to get back to you. Also they are no longer integrated for cash Sales on YOCO.
Very easy to keep my business bookkeeping up to date.
Availability of both accounting and invoicing features in one platform is what I like more about Xero.
Up to date, I haven't encountered errors while utilizing Xero.
As a Strategic Account Specialist, I have been able to save time while automating AP, AR and crrating invoices.
Xero is a simple to use, nondaunting accounting platform. I'm basing my review from the view of a small business owner, it works equally well for large corporations, I'm sure, but for the purpose of this review, let's keep it small. I run a small graphic design firm in Ireland and a simple solution to accounting was a must, as I am absolutely awful with anything to do with accounting. Xero offers a straightforward solution, ties in well with National and international bank accounts to allow for automatic reconciliation, which is a huge time saver. I have been using it since 2010 (it's now 2021) and I can firmly say for a small business, it's excellent value.
Occasionally the bank balance shown will not align with the actual amount of money in the account. This may however be down to the fact that I work in multiple currencies.
It saves me heaps of time. I can invoice quickly and easily. I've linked it in with Stripe Payments which has improved the time I get paid by most clients significantly.
I love how easy it is to navigate. Everything is so easy to find and simplistic.
I don’t like the process of reconciling a whole month/statement. Each transaction is reconciled through the bank feed (reconciliation tab) but there’s not a way to “double check” the reconciliation based on a whole month with a start and end balance.
I’m solving duplicated transactions and mislabeled transfers. One benefit I’ve realized is that isn’t he reconciliation tab, there’s a small tab on each transaction for notes! You can write a note for a client to see or a reminder of something about that transaction.
The dashboard explains everything you would want to know, and if there are features you always use, you can tag them to show up in the dashboard. The automatic billing feature is also awesome. Takes me less than 5 minutes to set up a new client and start the auto-billing feature for future invoices.
When linking to PayPal it only allows one PayPal account. I have 2vPayPal capturing accounts but I can only link one. It doesn't recognize that there are 2 different accounts.
It allows me to do all of my business bookkeeping and I can access everything via an app for my Android or Apple iPhone
You can manage your finances (any size company) send invoices and do payroll from one place.
Bank feeds are duplicated something, but I believe it's mostly bank fault not Xero
P&L, invoicing, bills reconciliations
Xero's platform is extremely easy to setup and navigate but still has all the features you need without being so robust that it's slow to navigate. You can integrate so many softwares through their open API and adjustments are a breeze. You can add various user levels to share the file with business owners and CPAs or members of the team who may just need access to one portion like AR/AP.
Xero could improve the 1099 process but their developer team always takes comments into account and works to push new updates to the software frequently.
A cloud accounting software that really cares about its users and allows an easy to navigate accounting software to create beautiful reports for monthly review and end of year tax filings. Affordable and offers numerous integrations to other softwares if your specific needs are not met within the software itself.
The dashboard/UX is very intuitive/straightforward
Not all accountants are familiar with this service
Handling my accounting needs with Xero has been very simple, with the least time requirements vs the competition
no learning curve, you can understand the use of system just by following the on screen steps
Acess Permissions, Xero need to work on more granual access permissions
Accounting, Invoicing
The ease of use of the software and how it makes accounting that little bit simpler.
Nothing. It's a great piece of software.
It solves all our accounting problems.
The ability to create recurring invoices The ability to re-code transactions very easily
The reporting could be improved with a report writer package but it still offers very good accounting reporting
I have solved the creation of reports for many centres using one set of accounts by using tracking categories I also used tracking categories to breakdown reports even further by a secondary set of categories
Xero is a cloud accounting solution to allow business owners to issue invoice digitally and allows collection of payment to be faster because customer can choose to make their payment only via PayPal or their credit card.
XERO can be a little slow at times and the subscription fees is a little on the high side.
I am able to organize my accounts with XERO. Most important, I will be able to invite my accountant into XERO to help me with my bookkeeping and accounting for my company.
Xero has a huge range of partners with software plug ins so that if Xero does not have the functionality you need, you can still find it and integrate it with Xero.
I would prefer more flexibility on the reports that may be generated.
Xero makes working with a remote accountant and book keeper dead easy. Everyone can access the latest information.
It’s very easy for someone like with minimal accounting and bookkeeping experience
Sometimes I need to make a bookkeeping decision
Invoicing bookkeeping tax prep
Easy to navigate Good price Easy to grant access to others. Help pages quite helpful and online community is really useful if help pages don't give you a solution. Easy to link with bank account.
It appears that you don't always access reports or screen in a consistent manner, sometimes leading to confusion or frustration.
Most bookkeeping issues are solved.
Xero was a huge upgrade going from Quickbooks desktop to an online system. It can be accessed from anywhere at anytime without having to deal with servers and firewalls. The interface is very user friendly and navigation is pretty straightforward and easy.
There are a few things that I would like to receive notifications for that at the moment cannot be accomodated. For example, when an invoice is paid, there is currently no way to get an email notification/confirmation. I'm not sure if it's our internet connection, but sometimes loading an account can be a bit slow. I use it almost everywhere, home, work, travel, and the load times always are about the same no matter what the speed of the internet connection. Regardless, it's significantly faster than anytime I was using Quickbooks.
The problems we have solved with Xero are the ability to receive payments online quickly, send and track invoices repeatedly with minimal effort, see an accounts historical events, and produce useful reports as needed. Generating quotes, invoices, purchase orders, bills, etc. is very easy. The repeating invoice function has also been tremendously helpful to us in ensuring that we are invoicing clients as needed.