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Xero Reviews: 4.4/5 — Solid Choice
Xero is a mature, cloud-based accounting platform for small and growing businesses that offers invoicing, bank reconciliation, expense capture, reporting, cash flow forecasting, multi-currency support and a large integrations ecosystem.
| Company | Xero Limited |
|---|---|
| Year founded | 2006 |
| Company size | 1000+ employees |
| Headquarters | Wellington, New Zealand |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
|
| Ease of use |
Beginner
Advanced
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, FAQs/Forum, Knowledge Base |
| Training | Documentation, Videos |
| Languages | English |
Xero Pros and Cons
- Comprehensive core accounting, invoicing, expense tracking and reporting features
- Unlimited users with no per-user license fees in core plans
- Strong mobile app support and substantial feature parity on mobile
- Large ecosystem and open API with many integrations
- Transparent pricing with introductory discounts and multi-currency/localization support
- Some advanced features (multi-currency, project costing, expense claims) are available only in higher tiers
- Payroll in the US is via partner (Gusto), so native payroll varies by country
- No standard inbound phone support; phone contact is by callback rather than a public phone line
- Some features (e.g., auto-reconcile) are in Beta and may evolve
- Developer API terms prohibit using API data to train AI/ML models
Compare Xero with other popular tools in the same category.
We moved from on-premise Sage which was buggy and cumbersome. Deploying was a breeze, syncing to our bank accounts and rolling out in the US and Singapore.
The reports were pretty basic at first, but Xero have addressed this.
Huge time savings across the board, accessing financials on the road, consistent reporting across countries. The list goes on.
Xero can be use for accounting and finance and can be useful in fetching the financial reports and provide an appropriate data and statements like Profit and Loss.
Xero lacks automatic recurring payments, so the payment can be set up manually within stripe or some other payment gateway. If you do set payments to recurring, it will not mark your invoices paid until you reconcile the transaction.
Xero is benefiting in the way to provide the various accounting statements and balance sheet for a company to identify the profit and loss of the company. Xero can be also used for the statement of accounts for the particular customers and vendors by showing purchases and sales accounting.
Best thing about Xero is Cloud bookkeeping & accounting. It is simple design which is really easy to learn.
They existed their business in India which is disadvantage for me to use it.
It give you all in one online bookkeeping service, everything is cloud based. You don't even need to upload bank statement. It saves me a lot of time to do manually, it has everything what a business required for their finance department.
I like to work with xero cloud software. We can do internal accounting and extranal accounting also. As a tax agent I save my to use this software. In the market so many accounting softwares avilable but my vote is for Xero Software.
reports are taking more time - its not user friendly . The current reports are good hopefully it will save my time. Payroll is good but employee payment option is not there.
Reports issues are solving now and ongoing development. So I can see day to day development in xero software. Payroll - employee payments and IRD payment will be done by xero, it will be very good.
Confidence in it's accounting accuracy Easy to manage Good help desk when needed Easy and intuitive layout Community Q&A can be of assistance
Sometimes hard to find where certain things/activities are located - but once you find them, you remember. Errors at 'reconciliation with bank' was not as helpful as it could have been .... needed to use accountant to identify one issue that prevent reconciliation
Reports are good. Nice layouts - easy to understand.
Xero has a very user-friendly interface, robust features, and cloud-based accessibility. It works very well within our business.
If i make a mistake entering in an expense and save it, it can be a pain to get it amended and re-submitted. Ulitimatley in our company (it maybe solely our company) accounts wont accept a claim in full if one entry has an error.
Easy way to work remotely ad put in your expenses
Ease of use - be it reconciling transactions or genertaing invoices
It is not integrated with email ids. Integration with emails would faciliate auto pick up of invoices that are sent to emails and auto reconciled hence reducing the need to send invoices separately to the accountants
Accounting Invoice generation
Ease of Use, Good Funtionality, Tools for review of the transactions, Report Functionality
Feature request from users has low priority.
The ease of managing finances and compliance burden
Easy to use when you're just getting started
It is quite slow to load each report and page
Managing all of our accounting processes
Managing expenses, was easy to use and to understand Cloud computing Very intuitive
Nothing to discuss it offers all our needs
Expense management
Simple and straightforward Cloud computing Xero is a user-friendly Connection to accounts are seamless
The only dislike I have come around is lack of job costing interactivity
Xero is good for smaller business
Easy to use and great reporting Ability to customize workflow to meet our specific needs User-friendly
There is nothing to discuss it's great it offers great customer support
Cost effective and easy to use
easy to implement & use. increased efficiency & accuracy of data without worrying about integrity of the applications
looking for suitable local xero advisers
efficiency and accuracy of accounting work
Design, ease of use and cloud collaboration.
Foreign currency additional subscriptions
Small business accounting and making tax digital
A lot of applications integrate with Xero. We are not required to up grade or update the files with software updates.
The batch payment functionality via the financial details in suppliers contacts area provides for limited features, so it is difficult to pay Inland Revenue two payments on one particular day.
Pay roll details on pay slip. The customer wanted the wages pay slip to include the employee's annual salary but we could not reflect it. We then asked Xero Support and they confirmed this feature wasn't yet available.
Paying employees, managing expenses and overviews of ingoings and outgoings
some more email marketing that includes links to resources like templates and checklists and free training/courses (which I can create) or free videos on youtbe for small businesses and employees may be a good idea, example - "how to onboard star employees" and have a link to free templates from Xero or a third company (our company) who will pre record these videos and display on our youtube with affiliate marketing to xero subscriptions and provide value to viewers as we can touch on subjects like "have you thought about what types of policies and procedures you need for employees to maintain compliance or encourage the implimentation if the values of your business? or if you had a section where we could upload our policies and procedures that our staff have signed would be good to keep under employees potentially ir even better if you could email them and they click an acknowlegement of viewing/ signing of the contract or policy and Xero refers to the date this was signed protecting businesses and offering support in employee management - please dont hesitate to contact me if you like more info!
being able to pay staff, send invoices, link banks to see ingoings and outgoings, monitoring cash flow for business including what is owed to us and more
Very quick to learn, the software allows the majority of business accounting work to be completed without expert knowledge of debits, credits and journals. There is a great community of users who share knowledge, tips and tricks No other small-medium accounting software comes near.
Xero doesn't scale well when you need to add multiple cost centres, tracking codes work well for a while, but once you have more than 5-6 cost centres, it gets pretty clunky. While there is a great community of users, the Xero helpdesk is very slow for more complex issues.
Xero is great for helping to track grant expenditure, the tracking tool can be great for this if you have regular grant funders each year. Bank reconciliations save so much time.
Xero has a multitude of apps in its store which enables my entire sales system to run seamlessly.
Their payroll solution is clunky and. It user friendly. You are unable to put a monthly salary and instead has 178 hours at £5.876658 which is below National minimum wage but the employees are not being paid National minimum wage.
Xero streamlines the accounting function of a business. Direct bank feeds enable east bank reconciliations and the recurring invoices mean I don't need to spend time invoicing each month.
Xero eradicates manual accounting tasks which saves time from AP, AR and GL.
Xero pose no error when utilizing it on my end at workstation.
Inventory control and invoice customization. Ap, Ar, and GL automation. Invoicing and billing.
Fast contact, clear concise instructions enabling the customer to arrive at a solution themselves which in its self is alot more beneficial than having someone fully babysit you and not knowing yourself what to do with future occurances.
Nothing at all comes to mind, all expectations have been met
Time, cost savings
Easy and simple to understand for people without an accounting background. Constantly updated to reflect changing needs of the users. Large number of apps and add-ons that can make the software more customisable.
Inventory side of the program is still lacking in comparison to other programs. No way to use if the servers/internet are down.
We use it internally for own invoicing and accounting needs, as well as setting up our own accounting clients on the software. It's ease of use is making it more simple to teach our clients how to utilise.
We love the fact that you can integrate other apps into it, to aid better business intelligence. Everything you could need is within loads of reporting documents.
Would love more free intergrated apps to work with xero, and wish that the bank accounts would stay connected as sometimes they will drop out.
It helps us keep a better eye on our expenses so we don't over spend and lets us know when invoices haven't been paid yet.
easy to track the business numbers and accounts for tax reporting
can be complex and my accountants use it more than i do
accounting. simplifies tax time, allows easy billing of clients and tracking expenses
Xero is very friendly to use .Quite cheap in cost comparing to QBO.
In few countries you can't connect the bank.
Xero is solving my Bookkeeping problems. It helps me to get rid of manual accounting/bookkeeping system.
Xero is very user friendly. It is great for individuals who are newer to accounting with training modules. It's also great for a small team by using automation
The biggest downside was how unique the email for invoices was. It has a lot of special characters so it can be a challenge if you are trying to share with a vendor over the phone.
Quicker accounting systems and automation
Ease of access, it can easily and most affordable accounting software available in the market. All the educational videos easily available on Youtube and Xero's portal
It's occasionally updated on a quarterly basis and adds a new feature to update the existing one. Sometimes it creates inconvenience to use. Customer care available only through email.
Earlier I was preparing the financials in excel but in recent changes in the UK for filing the VAT return through MTD. I was looking for an affordable yet best software in the budget.
Great look and feel (user interface) and is well laid out - much better than MYOB online which I use to administer my local model railway club. It just seems like more thought has been put into it. From what I can see, plenty of accountants use it themselves and support it (more than MYOB or Quickbooks, I reckon).
Nothing springs to mind - it just works!
Keeping track of invoices, bills and the accounts. Nothing specific, we just use it for our accounting system
Xero is extremely easy to use and has fantastic integration capabilities for business owners. In addition, the app allows individuals to sort their finances easily.
Although I do LOVE Xero it would be wonderful to have a FREE service available for business owners just starting to learn about the power of accounting software.
When using Xero it helps to clarify what the cashflow situation is for my clients' businesses. It is a fantastic program that can help business owners get more in touch their business's finances.
User interface. Out of all the bookkeeping and accounting applications I have put my hands on, Xero is the easiest one to navigate and understand. The simple interface and color scheme just makes sense.
I cannot think of anything. Some people say that reports can be tricky to customise, but If one tries to understand the key functions everything can be done easily.
Daily bookkeeping solutions. Xero always makes it easy for anyone.
I like how Xero automates financial reporting process thus making it easy to create financial statements and balance sheets reports.It's easy to track and manage cash flows.I like ease to track and manage expenses with this tool.Bank reconciliation process seems more simpler with Xero.
There is nothing that challenges me when working with Xero since everything is easy and fast to comprehend without any hassles.
Xero delivers automated billing and invoicing process. Xero makes accounting and bookkeeping process more effective. Xero accepts online payment methods.