Unclaimed: Are you working at Zoho Projects?
Zoho Projects Reviews: 4.3/5 — Solid Choice
A PCMag.com Editors’ Choice Winner, Zoho Projects is a cloud-based project management platform that helps businesses plan projects, efficiently monitor progress, and foster collaboration among team members. Fundamental project management functionalities such as Gantt Charts, routine tasks automation, billable and non-billable hours time log and invoice generation, and robust customizations are all presented in an easy-to-use, intuitive user interface. It has built-in integrations with commonly used business apps while an equivalent mobile app allows project management portability, ideal for today’s highly mobile workforce.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho Projects Pros and Cons
- Generally easy to set up and navigate
- Multiple ways to communicate in app
- Deep configuration options
- Strong time-tracking tools
- Great pricing tiers given available features per plan
- Does not include premade templates
- Slightly unusual resource management view
- UI for task searches needs improvement
- Frequent reports of dashboard bugs
- Risk management is unavailable
Compare Zoho Projects with other popular tools in the same category.
Can collaborate with clients and track all projects
Not very user friendly and very hard to find things
Collaboration with clients
The features are good as long as you don't have any issues.
The tech support is probably the worst I have experienced in 30 years of owning a business. If the products work great! If not don't expect support to help you. It is terrible.
Zoho is cheap. But that is also reflected in their support
Sadly I like the tool when we started examining it; however, our minds have changed - as it's not compatible for Zoho users who use the EU Data Centre, whilst we use the COM Data Centre.
We have encouraged two clients in the UK to move across to using Zoho Mail over their other mail systems. We organised all their emails to be migrated. We recently decided to move all our project management and invoicing systems from Asana and Everyhour to Zoho Projects and Zoho Invoice. Once we set everything up, we started inviting our clients over, this went smoothly for our clients that don't use Zoho mail; however, the two other clients are not able to access it as they use EU Data Centre and we use the .Com Data Centre. The advice we have been given is that they should use their non Zoho email accounts to access Zoho Projects and Zoho Invoice, as there is no way they can access the .Com Data Centre or we migrate across to Zoho EU Data Centre. This is absolutely rubbish, we cannot expect clients to move data centres because their system cannot work across their own two Data Centres. We have paid for an enterprise solution and our clients are not interested in using their personal emails to access tools that are for their business? And Zoho suggestions for us to move across to your EU Data Centre is also not a great resolve, as what happens if we get a client that is using Zoho .Com Data Centre? This is a terrible customer journey and one that Zoho needs to sort out ASAP. As an agency, we cannot play games with our clients - especially when it is down to Zoho's lack of compatibility across their own data centres. We have now spent hours on the phone and customer service to try and get this resolved - absolutely no joy. This makes us look stupid towards our clients - hence - I wouldn't recommend Zoho Projects to any agency that values their clients.
As stated above, we cannot resolve any problems with using Zoho Projects and now have to examine moving away from Zoho entirely, we will also make this recommendation for the clients we brought onboard to Zoho. We will not recommend Zoho to any future clients, unless this can be sorted ASAP.
It's a SAAS tool integrated with the employee base, allowing for easy assignments and communication.
It is wholly dismissed from any standard project management process (PMI, PRINCE2, etc.). It has no facilities for capturing project requests, business cases, project charters, or project canvases - the tools required for good project initiation. It lacks a project-level artifact repository, the WBS creation scheme is counterintuitive and cumbersome, and it lacks easy dependency linking and task and subtask creation. It has minimal stakeholder management capability and no risk management or budgeting/budget management capability. These deficiencies combined mean Zoho Project lacks essential tools for properly planning a project, which translates into difficulty tracking the execution of any project. It is little more than a robust task tracking tool. I am at a loss as to why it gets such good ratings other than those given by people who do not do project management as a profession. This tool is so bad that I am taking the time out of my day to write this review. If you are a PM and need a tool that can help you manage formal projects and programs, this is not that tool. Being able to link tasks to employees and send out assignments and status is not the most important function of a good PM tool, and that is all this system has to offer.
It causes more problems than it solves. The only benefit is company-wide communications capability.
The colours are nice. The layout is OK. The response from the servers does not take hours.
When a project is designed, impossible to see it in Zoho Books the finance suite until you have defined your primary client. If you define a primary client in Projects it then pushes a client of which you know nothing in Books... And the only way to find this primary client in the list of Projects is to make the link with the project in Zoho CRM! Real chicken and egg problem. Why is the list of recognized client in Books or CRM not available in Projects, nobody knows, not even the support...
Linking budgets with timesheets and tasks.
Not much to like about it... Im sure if it was more user friendly or had videos that I could understand that would be helpful.
EVERYTHING. Projects, is a mess depending on permissions. Trying to understand how to do tasks is a nightmare, and good luck trying to find videos that you can understand in order to teach yourself.
Not much simply because Im trying to figure out how to use Zoho in the first place.
Only thing I like is "Price Point". Without that cheap price i have nothing to like about this product.
1. Customer Support, 2. The notification system, 3. Workplace View, 4. No independent control on the subtask. There are a thousand things they can do and yet they don't do those or don't want to. Sometimes they take away featured those are useful within tons of waste features. We are moving to another vendor.
Another thing is, We requested a call with ZOHO on their features. They replied on my tickets 30 days later and then we set up a call where they agree to show but they did not show up. Customer support is ridiculously bad.
I do not like this software at all. It's good for making notes for myself and recording deadlines, but that's all i Ultimately use it for.
I took the training course, and the person who hosted it was so boring, I couldn't even pay attention. I got nothing out of it. On top of it, using a system like this might be useful if you have a bunch of people who sit around all day and do nothing but enter in projects and benchmarks on the projects, otherwise, I would rather send an email.
Accountability, project management.
