EngageBay vs Intercom

Take a look at how EngageBay and Intercom stack up against each other across pricing, features, and support using feedback from real users like yourself. EngageBay scores 4.6 out of 5 from 216 reviews, while Intercom has been rated 4.5 out of 5 from 2927 reviews.
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EngageBay logo

EngageBay

4.6
(216)
Intercom logo

Intercom

4.5
(2,927)
At a Glance
EngageBay logo
EngageBay
Starting at:
$12.74/month
Intercom logo
Intercom
Starting at:
$74.00/month
Overview
EngageBay logo
EngageBay
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
EngageBay
View 5 images
EngageBay Screenshots
Intercom logo
Intercom
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Intercom
View 5 images
Intercom Screenshots
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Pricing
EngageBay logo
EngageBay
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
See all pricing
Intercom logo
Intercom
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
See all pricing
Pros and Cons
EngageBay logo
EngageBay
Pros
  • 'Robust ‘free forever’ plan
  • All-in-One approach to CRM, with live chat, forms and landing page tools
  • Great automation capabilities
  • Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
Cons
  • Interface is not the most intuitive at times
  • Onboarding process could be improved
Intercom logo
Intercom
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
EngageBay logo
EngageBay
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Intercom logo
Intercom
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Deployment
EngageBay logo
EngageBay
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Intercom logo
Intercom
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
EngageBay logo
EngageBay
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Intercom logo
Intercom
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
EngageBay logo
EngageBay
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Intercom logo
Intercom
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
EngageBay logo
EngageBay
Total integrations: 18
  • Bubble
  • Cakemail
  • CallHippo
  • ChatBot
  • Clearbit
  • Close
  • CloudTalk
  • Coda
  • CometChat
  • DocuSign
  • Flowrite
  • GitHub
  • Google Analytics
  • Google Calendar
  • Google Forms
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • Mailmodo
  • Microsoft Teams
  • Outgrow
  • Overloop
  • PandaDoc
  • Plivo
  • Postmark
  • Shopify
  • Site123
  • SmartSuite
  • Softr
  • Streak
  • Stripe
  • Supportbench
  • Twilio
  • Ucraft
  • Viewabo
  • WooCommerce
  • Xero
  • Zapier
  • Zowie
  • folk
Intercom logo
Intercom
Total integrations: 27
  • Bubble
  • Cakemail
  • CallHippo
  • ChatBot
  • Clearbit
  • Close
  • CloudTalk
  • Coda
  • CometChat
  • DocuSign
  • Flowrite
  • GitHub
  • Google Analytics
  • Google Calendar
  • Google Forms
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • Mailmodo
  • Microsoft Teams
  • Outgrow
  • Overloop
  • PandaDoc
  • Plivo
  • Postmark
  • Shopify
  • Site123
  • SmartSuite
  • Softr
  • Streak
  • Stripe
  • Supportbench
  • Twilio
  • Ucraft
  • Viewabo
  • WooCommerce
  • Xero
  • Zapier
  • Zowie
  • folk
Top Alternatives
EngageBay logo
EngageBay
See all alternatives
Intercom logo
Intercom
See all alternatives
Company Details
EngageBay logo
EngageBay
  • By EngageBay Inc.
  • Located in Tracy, California, United States
  • Founded in 2017
Intercom logo
Intercom
  • By Intercom, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2011