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Freshdesk vs ChatBot Comparison

Freshdesk vs ChatBot Comparison
Freshdesk
ChatBot

At a Glance

4.4

Help Desk Software

Starting at $0

Per Month

4.5

Live Chat Software

Starting at $65

Per Month

Overview

Freshdesk

Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform ha…  Learn more

Target Market

Enterprise

Mid Market

Small Business

ChatBot

ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages, and messaging applications. The platform makes use of an easy-to-use visual builder with a simple drag-and-drop interface…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Started

$0

Per Month

Growth

$18

Per Month

Pro

$59

Per Month

Enterprise

$95

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Starter

$65

Per Month

Team

$169

Per Month

Business

$499

Per Month

Free Trial Available

Pricing Available

Pros & Cons

Freshdesk Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Cons

  • Some key features like AI are only available on the most expensive plan.

ChatBot Pros

There is not sufficient information

ChatBot Cons

There is not sufficient information

Screenshots

Freshdesk

ChatBot

Videos

Freshdesk

Freshworks Customer Service

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $0

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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