Acquire.io Reviews & Product Details

The best thing about Acquire's chat solution is the simplicity at which it can be integrated into any website. In addition to this simplicity, Acquire's system uses innovative solutions to allow their clients to stand out among the competition.

We occasionally run into small bugs that require resolution. The Acquire team is always responsive and willing to do what it takes to make things right.

As our business strives to promote self-service by offering better online tools, sometimes relationships can suffer as a result of these new-found efficiencies. We wanted to offer our customers a quick and efficient way to contact us without requiring them to pick up a phone or send an email. Additionally, the video chat solution is great for face-to-face, and the co-browsing tool helps us diagnose issues faster than ever.

Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a time.

The notifications for the desktop version work sporadically. The mobile app does not have notifications at all. This has caused me to miss chats that have come in. This flaw must be addressed, and we have reached out to customer support multiple times with no answers provided.

Gives customers the ability for live support while using our software.

The chatbox supports many file types making it easy for us to get additional detail and help our users more effectively. Being able to snip an image from my screen and then immediately copy/paste into the chatbox is great. While not all businesses will need this functionality, it is a big part of the value-add for our team. Also, the analytics screen is useful to quickly see load distribution among team members.

There are lots of little bugs that crop up. Sometimes messages will display on either the browser app or web-based version of acquire but do not appear on the other. Sometimes I will hear a message come in and not be able to see them until I restart Acquire. The system is also rather slow when navigating between different screens.

We use Acquire to provide live customer support to our users. We also use Acquire to display automated pop-up messages when our staff is unavailable for holidays. We do not use the more automated chatbot features.

Super intuitive and easy to use - good customer support

Sometimes too many requests and notifications

Been able to engage with customers in a modern and digital way - also the ability to collaborate real time.

Awesome Product.. Easy to Integrate and Use

Nothing so far.. we are still integrating and customisng the solution to fit our needes

Easy of learning and use

Ease of use, especially from the standpoint of a customer. Zero download / installation hassle required. Super easy to navigate and the product UI has been consistently getting better.

As expected of any startup, lots of changes and updates being made month after month. All great things, just wish there was a bit more communications and readily available resources.

Being able to support customers instantaneously.

Easy to use for multiple seats and low overhead

A bit slow to connect and co-browse with end-users

Co-Browsing for clients. Able to provide better customer service and experience when we are able to see what they see

There is a lot of everything in Acquire when it comes to communicating with customers in real time. We really like how Acquire centralizes the main ways our guests like to communicate with us online: chat, email, VOIP and text.

It's a new product, so it's not without bugs or issues. The good news is the Acquire team is pretty quick to fix any bugs that we find.

Centralizing communication into one platform allows our agents to respond quicker and be more efficient, as they are not having to bounce around multiple produts.

Acquire provides the co-browsing solution we were looking for.

It would be helpful for Acquire to add the functionality so when a customer came onto our site we woudl be notified, without having to engage.

Allowing our Account Managers and Business Developement to conduct business virtually.

Video chat with no downloads needed on mobile

Need to improve flexibility of options/designs.

Connecting with customers is easier when they can do it in multiple ways

There is a lot to love about this product. The user interface on the call center-side is simply easy and intuitive to use. Everything is drawn on an easy simple clicks of a button. Key features such as its dashboard to see who's visiting, how long was the client waiting, and minute details of the client was laid out perfectly on a single glance. During the chat, the experience is also great, with video and voice capability, file attachment, co-browsing (which is really great esp for supporting clients on web based issues), and screen-sharing, which are all done through the browser without installing any plugins. The app just simply works after logging in. Post-chat, especially for team leads or executives, the reports and summary details are really very handy. Chat history provides the necessary audit requirements as well as tags for those calls/chats that you want to look and investigate further. Their recent addition of a chatbot makes it more compelling to use their full solution as an omnichannel strategy, with their facebook and other social platform integration. On the development side, it's also really simple to add their widget. Few lines of codes and the website already has chat capabilities. Facebook integration is also a matter of configuration, together with all other switches that can be turned on/off based on business need.

Companies need to treat this company as a partner, not a vendor. It is not yet at the level and maturity like the IBM's or the Google's of the world. Given that Acquire is a startup company, there are still a few quirks that one would need constant check with their management team. Constant communication is necessary to explain your requirements. There may be at times where the company may commit onto something but during implementation details may not be what as expected. But then, the Acquire team are very receptive once they see the disconnect and remediate on the changes. Perhaps more effective customer success managers and technical consultants (apart from their CEO) who would aid in the implementation and making the most out of the product may be needed in the field. Apart from the people concern, the product also has a lot of potentials that are not yet built. Things such as integration to whatsapp or perhaps integration with your call center phones may be needed to realize a full end-to-end omnichannel experience.

Business is currently using Acquire for servicing client. There are immediate business savings to adding a chat capability, especially when hooked to a chatbot which provides round-the-clock service and support for basic questions.

Ux and Ui interface. Ability to integrate with multiple apps and omnichannel capabilities.

Nothing really as far as I know the platform

Planning to use to help clients improve customer experience, reduce operational cost, & uplift revenue.

Acquire made it easy for us to integrate their solution into our proprietary website. This was critical for us so that the user experience matched that that we currently offer, but we did not want to develop a chat solution on our own.

The agent interface is sometimes slow and notifications of new chats sometimes inconsistent.

We wanted a solution where our customers could chat with us in the traditional form, but also something that would allow us to use video for a more personal connection with our customers. The ability to screen-share was another great benefit.

Able to support customers online, quick and easy to integrate, flexible to set up

some of hte analytics are a bit hard to get to the details

Web chat online, customers supported, online sales made

I like the format of the chat display and features. I like that it shows active and pending and switches when chats are reactivated. I like that we can set hours and holidays and collab with fellow acquire agents on cases or chats. The co browse feature is very helpful. I also like the instant and fast response from the Acquire reps they solve issues or questions we have about Acquire fast within the hour or day.

I dislike the delay in the chat notifications and alerts. Acquire needs a mobile app ASAP. Most chat platforms have a mobile app which helps companies that are remote or in office.

Problems I am solving with using acquire is instant conversations with clients or Apporto users. Co browsing when an issue is needed for easier explanation or problem solving. Also if someone is speaking or typing in another language it is easy to translate and understand.

We trialed mainly for the co-browse functionality. Simple enough to setup and is significantly a better option for us than screen sharing. Meets all security compliance considerations such as the customer field masking which is particularly important to us being based in the EU.

Feel like some of the product features and settings could be better signposted. Some features we just don’t need such as the chatbot.

We have a small use case to speed up troubleshooting with our in-house teams, being able to navigate and solve issues in real time just speeds things up vs tickets. Will be recommending it to clients who have a more customer focused support base who it’s probably more scalable for.

No-nonsense tool. Easy to reach out to our customers and help them out while shopping on our website. Possibility to take over the visitor's screen. This is really a very easy way to help our customers. Good customer support.

The tool could use some more customization tools to tailor it more to our needs.

The goal was to have an extra channel for our customers to reach out to us. Thanks to the informal nature we can help our customer very fast in their journey to find the best possible products for their needs.

I really like the different things I can do with the triggers such as hiding the widget when no agent is online.

Had some problems with multilanguage setup but their team was really fast to help out.

Visitors like being able to immediately get in touch with us. Slack integration allows all team members to see the messages.

I love the co-browsing option because our agents will be able to see what's exactly on the customer's screen

The screen share option seems unnecessary because a software has to be downloaded only to view the page. One might as well co-browse

New customer retention and efficiency of solutions

Workflows are not to difficult to set up

Lack of sound notifications for our support team led to missed live chats

v.2 supposedly will relieve us of some of these pain points.