Aircall Reviews & Product Details

A pleasure to have an option of recording each and every call and a nice interface, with different integrations with CRM, etc

Far too often clients complain about the audio quality. Clients hear the robotic sounds, and if we're talking about cold calls in sales, this lowers your chances to build rapport with the client

IP telephony is one of the best on the market, but sound quality could be much better

easy to use, intuitive. our account manager is also great.

analytics is not where it needs to be, we have a hard time getting the information we need to performance manage the SMS product is also an mvp, there is no data around its usage

supporting our customers in an inbound and outbound capacity

It is fast. the dashboards are comprehensive.

The integration of data with other apps is difficult

It is benefiting in the business.

Easy to use, I can take notes to clients numbers

Sometimes there is a problem with servers

I use Aircall to call clients

You can add the customer's contact information and important notes. This allows you to see who's calling and get a quick update.

The connection wasn't always good and the call didn't always connect to Gorgias.

Not using the phone system in Gorgias and realized it was actually better for documentation.

Being able to create the times I want to be available for calls

That all of the missed calls come to me, rather than other agents as well. We need to be able to get back to people as soon as possible.

Able to give the lead a quick call back and make sure no one is forgotten able to assign calls to people as well.

Ease of use and setup. Ability to create an account, set up multiple phone numbers, an IVR and multiple user accounts within 15 minutes and be up and running.

Some features appear to still be missing in action, such as SMS. Cost can be high for the service provided (compared to others, such as JustCall)

Minimal issues; Sometimes we will have issues with the service going down (which greatly affects our business) but that's rare. Some features announced a while back (such as SMS Messaging) have yet to appear. Customer service can be difficult to reach.

Simple to use interface with Hubspot integration

Sometimes the connection quality isn't so clear or the call doesn't even connect but its rare

Having an easy to use cloud calling software directly integrated with Hubspot and easy number assigning and routing

I like when it has an app version and is easy to search for phone number

Aircall needs to upgrade a little bit about missing calls. I have to search in the dashboard of my manager, I cannot search for missing call in the App

Did not solving anything yet

Easy to connect with customers via outbound call, ability to use autodialer software

Not having the option to stay on the same page before/after refreshing. Autodialer software is limited and not user-friendly.

Very easy to connect with customers via inbound and outbound; software itself can be buggy at times (especially the web app)

It can show call history and recordings.

Sometimes, when we answered the call all the same time, we can hear the other representative on the other line. Also, it doesn't show information when it was transferred from the other department. We can see it if its, if we were the one who answered the call. (not sure probably it is with the user preference or maybe it needs admin access to change it.

OUTBOUND SALES CALL YOU CAN REVIEW THE HISTORY AND LISTEN TO WHAT HAPPENED TO THE PREVIOUS CALL.

I like the fact that its both an app on mobile and desktop

Connexion issues are really annoying when you're on call

Seeing who is declined calls and who is answering the most everyday

The ability to track the calls, call back with a simple click

The sound quality. There are too many breaks

No need to take numbers to call back, see which jobs need doing, easy way of transferring calls to other colleagues

The familiar interface is easy to use. The small features such as showing the timezone you are calling into is also extremely helpful. Keeping contacts organized is a breeze and your own organization is all set up for you to easily call and connect with teammates.

While we have not experienced many outages it has happened a few times. They are quick to fix these though. Apart from this, normally call quality is unreal, and occasionally I find when calling international customers the quality degrades and they inform me I can be hard to hear or choppy. Not sure if this is a connection issue on their end but something to note.

Solving sharing calls with your team easily - I wish there was more functionality to share with non Aircall users apart from downloading the audio and sending that way.

The ergonomy, the app is user friendly !!

Sometimes we can't hear very well the interlocutor

We had one issue which is "perte de paquet"

I like that it has features like setting your working hours and setting a delay after you wrap up a call before another one can come in

I think the user interface is pretty bad and not intuitive at all. My whole team feels this way.

We needed a program that allowed us to use phone calls to solve customer inquiries and this one also integrates with our live chat platform (though not without regular error)

Adding and managing numbers as well as users is pretty easy and intuitive.

The integrations with other tools are not super flawless, also the support is pretty slow.

Having a phone solution implemented as well as using the phone solution for internal and external calls. It should help us to scale.

I like the fact that we can have all our queues in one system. I also like the fact that I can pinpoint a call that I am looking for and I do not need to ask someone for a call recording. This makes it more efficient and life easy for everyone in the workplace.

I hate the fact that once a call is dropped or ended there is no callback feature where I can click and it calls the number back immediately. I also dislike the fact that my notes disappear after a few seconds if I am still typing this makes me do double work at the end and it is not very efficient. The worse is a transfer call does not reflect on the once receiving the transfer

I can get the stats of my team easily. I can have reports done on the calls that were made and taken. It also has a dashboard where I can see who is on what status. The best benefit is the calendar feature that allows you to have a status on a different time where you can do it before hand.

Aircall helps our work easier. Also, Aircall gives more clear

None. Nothing to be dislike about aircall

Aircall helps us validating calls of our agents.

The quality of calls is very good and it has some good capabilities

There is no option to send text messages

Availability of staff - we can now make sure we answer all calls