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Aircall VoIP Providers logo
Aircall
Effortless Cloud-Based Calling
4.4

( 948 )

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Aircall Reviews: 4.4/5 — Solid Choice

Aircall Overview
What is Aircall?

Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools.

Company Aircall
Year founded 2014
Company size 201-500 employees
Headquarters New York, NY, United States
Social Media
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What Aircall is best for?
How does Aircall compare to Quo?
What are the pros and cons of Aircall?
Aircall Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Aircall Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
Aircall Media
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Aircall Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 24, 2026
Aircall VoIP Providers logo
948 Aircall Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Mar 16, 2023
 Source
Overall Rating:
5.0
Benjamín  A. avatar
Benjamín A.
Quality Assurance
Share
"Muy buena conexion y plataforma intuitiva"
What do you like best about Aircall?

Su interfaz y opciones: Fueron bastante simples y directas, puedes manejarte en el dashboard de configuracion sin problemas

What do you dislike about Aircall?

Quizas solo le prestaria atencion a la modificacion o cambios en los contratos, el ecosistema comercial estan tambaleante y supone cambios inseperados

What problems is Aircall solving and how is that benefiting you?

El contacto a los futuros clientes, seguiminetos y anotaciones sobre el lead y qeu uqede grabado en historiales.

Small Business (50 or fewer emp.)
Mar 04, 2023
 Source
Overall Rating:
5.0
TL
Teodoro L.
Founder
Share
"Aircall is an excellent way of communicating with the world and teaches you skills."
What do you like best about Aircall?

Aircall is a way to communicate with the world. The platform is very easy to work with. Well in the long run we get more eperience. If we learn more, we will nunber one.

What do you dislike about Aircall?

Sometimes it surprises me when it rings. Maybe a headsup to tell you it's about to ring. When you are finishing your note like a notification another call is coming in.

What problems is Aircall solving and how is that benefiting you?

Aircall is solving solution when a customer calls in for information. When we provide a right answer to customer they are satisfy. Yes. i have learned a lot from Aircall.

Mid Market (51-1000 emp.)
Mar 03, 2023
 Source
Overall Rating:
5.0
JS
Juan S.
Founder
Share
"How aircall improves my daily work"
What do you like best about Aircall?

Easy display, soft design. It is very comfortable when is your first time with an app for make calls. The way to get the records is unbelievable so fast so easy.

What do you dislike about Aircall?

Sometimes aircall gets disconnected but it fixes really fast tho. It was pretty easy when you used to log in on the desk app but now you have to open a new browser window to log in.

What problems is Aircall solving and how is that benefiting you?

It is very easy to answer the call, set the "after call" time, and it's pretty cool. When you need to check a call record you can easily go to the records and got it.

Small Business (50 or fewer emp.)
Feb 27, 2023
 Source
Overall Rating:
5.0
JM
Joshua M.
Founder
Share
"A very dynamic and user friendly phone system"
What do you like best about Aircall?

Easy to use and user-friendly, the calls can be answered with ease with a single click.

What do you dislike about Aircall?

occasionally goes down with a network error

What problems is Aircall solving and how is that benefiting you?

A network connection is slowly improving to that any audio issues with calls can be minimized.

Small Business (50 or fewer emp.)
Feb 10, 2023
 Source
Overall Rating:
5.0
Simran V. avatar
Simran V.
Software Developer
Share
"Aircall: The All-in-One Cloud-Based Phone System for Modern Brands"
What do you like best about Aircall?

Aircall provides deep insights into communication efforts through real-time analytics, allowing businesses to track and improve their communication strategies. Aircall is accessible through both desktop and mobile apps, allowing users to communicate and collaborate on the go. By providing a centralized platform for sales and support teams to communicate and collaborate, Aircall helps improve overall communication and increase efficiency.

What do you dislike about Aircall?

While Aircall integrates with many popular tools, some users may find that their preferred tools are not supported, which could limit the software's usefulness for them.

What problems is Aircall solving and how is that benefiting you?

By seamlessly integrating with popular CRM and Helpdesk tools, Aircall helps to eliminate silos and improve communication between teams. Aircall seamlessly integrates with popular tools such as Salesforce, Hubspot, Zendesk, and more, allowing for easy communication and collaboration between teams.

Mid Market (51-1000 emp.)
Dec 12, 2022
 Source
Overall Rating:
5.0
MR
Mark R.
Project Manager
Share
"Use Aircall on a daily basis and works great for my needs."
What do you like best about Aircall?

It is easy to use. Iphone app works great and integrates perfect for what I need.

What do you dislike about Aircall?

It would be nice to be able to text and receive pictures and not having to reload the desktop app every so often.

What problems is Aircall solving and how is that benefiting you?

It is easy to receive transfered calls and voicemails.

Mid Market (51-1000 emp.)
Dec 07, 2022
 Source
Overall Rating:
5.0
JS
Jet S.
Director Of Information Technology
Share
"User experience"
What do you like best about Aircall?

Ability to send SMS Easy to use Call recording Good sound quality Voicemail

What do you dislike about Aircall?

I have no dislike about it since it fullfill all our needs

What problems is Aircall solving and how is that benefiting you?

It helps to call and text more easily

Small Business (50 or fewer emp.)
Dec 04, 2022
 Source
Overall Rating:
5.0
SH
Sam H.
Marketing Manager
Share
"Great user experience"
What do you like best about Aircall?

It seamlessly integrates with Hubspot and allows for a great user experience

What do you dislike about Aircall?

The app on Mac can be a little buggy but not too bad

What problems is Aircall solving and how is that benefiting you?

Assisting remote staff to Increase call volume without needing handsets

Mid Market (51-1000 emp.)
Dec 02, 2022
 Source
Overall Rating:
5.0
VB
Varum B.
Senior Software Engineer
Share
"Great product"
What do you like best about Aircall?

It has a lot of functionality Easy to use Also you can forward calls to your mobile number when needed

What do you dislike about Aircall?

It has great features just join it I can't explain any dislikes about it since it works best for me

What problems is Aircall solving and how is that benefiting you?

Call cascading

Small Business (50 or fewer emp.)
Nov 29, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very easy to maneuver and manage"
What do you like best about Aircall?

the aircall app is Fast and efficient, I use it every morning with no issues and it loads very quickly. the keypad is compatible with other apps as well and i like that i have the ability to transfer calls with two different options.

What do you dislike about Aircall?

the connectivity can become staticy but i am sure that is based upon the customers network connection or maybe my headset. It is unfortunate Aircall is not compatible with bluetooth headphones.

What problems is Aircall solving and how is that benefiting you?

Order issues, placing orders, making customers happy with fast service and the ability to transfer customers to my coworkers stress free, saving contacts and more!