Aircall Reviews & Product Details

You can call many countries without the hassle of looking for country codes etc

Many dropped calls and poor connection every day

It is a great place to take calls and be able to use a laptop, also great for international calls.

It's a great agile product. Very nice interface and many good features.

Bugs, more bugs and even more bugs. They have a non-existent verification methodology. For such a critical-use product they should have been much more diligent. An option to disable recordings for certain calls would be great.

communicating with external customers, providing customer support.

Integration with Salesforce makes the software intuitive and easy to use. Having the option to select which country call code you're calling from also helps when doing outreach to international prospects.

The quality of calls were inconsistent and unreliable most of the time. Aircall's support team kept putting it down to unstable internet connection when Skype, Teams, Whatsapp and Zoom calls were never an issue for us.

We no longer use Aircall, but installed the software so that our sales team could make international calls and have them logged automatically with Salesforce.

AirCall was beneficial in that it provided multiple API integrations with Front, Slack, and other tools for our team. The phone logs and recording features were helpful to ensure call quality and add notes into Front tickets.

The tool was generally very unreliable. A reason we migrated to another software was due to AirCall not connecting calls customers were making to agents or it would drop calls at a substantial percentage. This made it impossible to use both for customer support and customers trying to call in.

At the time we switched to another tool, Aircall was solving the issues of not connecting calls or dropping calls customers had made. This would have benefited our team in that it was already integrated with our systems and easy to use for customer support representatives.

We were on Dialpad before this, but we did not like their contact management and SMS so we switched to Aircall+Front integration. It is costly, but does get the job done. It is not perfect and expensive. Hence the review. But it gets the job done for a small company. Edit 9/30/20:

Aircall is really pricey for the features they offer. We pay about 70$ per user + phone minutes. Occasionally there are some bugs where the headset did not connect or when using the iOS app it just hangs up on you while trying to answer.

It did help us organize our SMS, but that is mostly due to Front and not Aircall.

The in-call quality is on average better than the previous system we used. I also like the customizability of the hold music, etc. The call coaching feature is also super useful and sets it apart from other similar products.

The ability to answer calls, missed call functions and voicemail functions are super buggy and not user friendly.

Our previous system made it very difficult for us to change up the hold music. Aircall makes it super easy to do this, keeping it current and non-annoying for our users.

Honestly, there is nothing that I like about this product besides that it works some times, which is better than it never working.

The interface is not very friendly for users. Im not able to make a personalized voicemail for myself without recording it, then uploading (which I have to send to my manager to upload). The person on the other end of the line can hardly hear me most of the times, which is the biggest issue with the product. That leads me to call them on my personal cell # to accomplish the call. And there is no call queue fucntion available for inbound calls (at least that we are aware of). Im sure there is more I could write, but this is the short list.

Not really much of anything besides my managers being able to track in/outbound calls. It has been more of a headache for the users than helpful

Their UI is fairly clean to lure prospective buyers into their annual trap.

Inbound calls are an absolute joke. If you have a team with extensions, run FAR away. You cannot put people on hold to attend another call. Do not believe a word your rep is telling you while you're on the "free trial." I cancelled the service during my trial but the sales rep pushed me for "a longer trial" aka duped me into the annual agreement. Their management team certainly has some sort of arrogance or discrimination towards either myself or small businesses in general. Calll quality is hit or miss. Reviews on here seem to be fake as well, as most 5 star ones are being posted in batches.

Outbound only calls are probably OK, but if that's all you need, don't pay the absurd fees of aircall. It should be 25% if the price for what you get.

It allows me to call clients all over the world.

I literally hate air call. The text features are glitchy. Can't send picture messages. Can't text international numbers. Can't click links people send me. Air call fails me in so many ways and is a CONSTANT problem for our business.

I need to speak with clients all over the world. Aircall is a cost effective and simple way to achieve this. However, it frequently does not work well and does not integrate well into things I need to get done.

Dashboard looked nice. Good ideas behind some of the functionality.

Call quality was terrible and there were always bugs with the application. Since switched to Dialpad and it's much better. Good deal cheaper too which is a nice bonus.

They are looking to make it easier to outbound at volume. there are other things but this is the purpose I was using it for.

They make paying them super easy, but cancellations and unsubscribing is impossible.

The price is 5x vs. other providers. Calls and SMS are charged on top of the subcribtion price which is excessive to start with. I asked to cancel and a refund and but have been ignored. Highly recommended to avoid.

Incoming and outgoing calls to UK.

Aircall offers a good integrated calling and text messaging service.

We had some adjustments for our account (seats and permissions) - the billing and customer service team were completely unhelpful and inflexible. If you want to change anything don't expect them to help or adjust anything except maximizing their income.

Unified phone number

The concept is nice and sometimes it does work but there are just so many bugs, but it is impossible to use Aircall without encountering some very annoying bugs.

Constant bugs. Not 'annoying UI bugs but actual blocking bugs. For example, tried to call a US phone number, but it didn't work (tried many formatting ways), then I tried the same phone number through another system, and it did work. Or request a new password on mobile, getting the password email, but when you open the link on mobile, you just see a blank screen. Or trying to log in on mobile and getting constant error messages, then I closed the app and came back later, and then all of a sudden was logged in. They seem like a very sales and marketing-driven company (very proud of the fact they reached 100M in ARR) but don't seem to have a product focus. In the last year haven't see much innovation. No way I would recommend this product.

If it would work properly, then it would help us with outbound sales calling with multiple international phone numbers, but Hubspot also released that feature now so we are switching to them.

Cannot think of one upside since they are not honoring what is in writing about our account cancellation. Huge disappointment after being a customer for over two years. BEWARE!

Canceled our service BEFORE we were to be charged for another year. They charged anyway and REFUSE to issue a refund. We never signed a contract for the next year, yet still have been charged and are being refused a refund. Company is unethical and the service doesn't work well. They force you into yearly contracts for bad service.

Nothing, they refuse to help us. The rep tells you to go to billing and even with written proof that we have canceled, they will not issue a refund. They have already taken the number away and still will not refund!

Their actual app itself is okay. Their quality was not the best and the app I switched over to "Gorgias" has a way better voice line it seems. Their fee schedule is the big issue I had with this company.

So you sign up as a business and get a big contract right? You spend a few thousand bucks per year to lock in a contract even though they have $50 a month deals. I locked in a contract for around $2800. I let them know that I would not be renewing and that I would like to cancel before the new year contract. I knew there might be a timing issue and that they may need to pro-rate the transaction. They said no and that I must pay for the whole entire year even though I let them know prior that I was canceling. It was then impossible to get any help and they ghosted me for help. I was pretty happy with their service now I will make sure to let everyone know how terrible their back end is. It is sad because they could have just taken care of me as a loyal customer but I guess since I am leaving they could care less.

They had zero problem helping and the bad reviews are correct about their billing department being useless. I am sure with this level of customer support they will eventually go under.

User interface is decent and its cloud based.

Reporting and support are really poor. UX is rubbish!

A cloud based voip service the remote team can use.

Nothing. I don't want anything to do with this company.

Not all features are available during the trial. I upgraded to the paid plan after confirming that I'd be able to use a feature once I had done so. After the upgrade and the $120 charge, I was told that I'd have to wait 2-3 business days before I could use the service (which had I known, would have led me to abandon plans to upgrade and go with another provider). Despite me canceling due to Aircall not being able to provide the service I need, the billing team has decided that a refund is not possible.

I'd wanted to replace our Twilo solution with something simpler. This proved not possible.

Absolutely nothing. I tried to use the system twice, but it is impossible to use. Additionally, the service is beyond abysmal. The site doesn't work, you can't email them, their call system hangs up on you, it goes on from there.

Everything. System is flawed and difficult to use. The site doesn't work, you can't email them, their call system hangs up on you, it goes on from there.

Not any! I thought that it would be a great system. It didn't go well the first time, but I paid a lot of money to try it again. My loss, truly. Don't waste your time.

Aircall is a stand alone product that does not require intergation with a CRM which was great given our budget.

Very poor call quality, the agents often reported being unable to hear the lead.

International outreach, it allowed as to sell our produvt effectively in an international market.

When aircall is working, it is quite good for our business. The recording of calls function is useful for us to share between each other for feedback. The dashboard has a nice interface. Marc our salesperson was nice and friendly, and tried to genuinely help us.

Where do we begin? Aircall has been nothing but a headache for us. PRODUCT: - Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem. - The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app. - The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dashboard or in the app. We brought this up many times too but the issue was just passed between support and never resolved. SERVICE: - Our onboarding person, Kathi, would listen to the issues we were experiencing, say she would get back to us, but not do anything about it till we chased her up multiple times. - Everytime there was an issue we were told to submit a support ticket. However, the support people would say the issue needed to be escalated and nothing would ever be done. - All issues we experienced were always blamed on us. Why were we always responsible for their poor software? PRICE: - Honestly would not even pay a dollar to use Aircall. For what we paid we got nothing. We paid so much for a software that didn't work. - On top of that- we upgraded our CRM by double the cost to accomodate the Aircall integration which didn't work. - We bought new phones as the Aircall app could only work on the "latest versions", not that it ever did anything. So to sum up, Aircall was an absolute waste of our time and money. Calls do not work through the inconvenient, underdeveloped app, and if for some miracle you're able to make a call, you and the person on the other line cannot hear each other. Service is horrible- they don't care about you. They pass you between each other as if you're not their problem. Don't make the same mistake we did. Use RingCentral or any other software, anything but Aircall.

none, absolutely none at all